Outlook calendar sycing issues

I have updated to the latest ios 5.1 and itunes and when I add calendar entries to my Exchange calendar on my iphone 4s it does not sync to my Outlook calendar. I have tried to remove and re set up my Exchange information but still no luck. I am also having this issue with my ipad2 as well.

Can someone tell me how to fix this problem?
My contacts are not synced, but worse yet, my calendar is a mess- I am double booking or missing appointments because my calendar is not syncing between the two.
This was working just fine up until a few months ago- It seems that we got an IOS upgrade, and ever since, this has not worked.
I need to get this corrected ASAP.

Similar Messages

Blackberry Outlook Calendar Sync Issue

We recently discovered a outlook calendar sync issue we can add items on the Blackberry and they will show up in Exchange. But you can’t change a calendar item from the Blackberry, e.g. if you create an item on the phone it will show up in Outlook, but if you use the phone to change the date or name of it Outlook will still show the old one.
We are running BES 4.1
We are running Exchange 2003
Exchange and BES are installed and running on different servers
OS of the server running BES 4.1 is WINDOWS 2003

Hi, Please do not post duplicate threads.
see here > http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=37254#M37254
You are posting your message in device threads meaning normal everyday users are going to read it, if you want advice from administrators, please post it in Blackberry Enterprise Server area.
You also didn't put what full version of BES you are running! If you are running BPS, i will have it moved to the professional area.
Thankyou
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~

Itunes/Outlook Calendar Syncing Issue - UTF-8 Flavor

I have had the usual and much discussed issue of outlook calendar does not sync with iTunes. The recommendations have been to remove iTunes and re-install, even blow away all the configuration files as well, and it even worked for me once. But not this time.
I was running Windows XP, and all of a sudden the Outlook 2007 calendar just stopped syncing. I upgraded from XP to 8.1, and that was not fun, but inevitable, and still didn’t correct the problem. Now, if you never upgraded from XP to 8.1 – you can’t – at least it is not a direct flight. First, you have to upgrade from XP to 8.0, then from 8.0 to 8.1, and there is no upgrade in place from XP to 8.0. So what does an upgrade in place mean? Your applications and profiles are not carried over. Just your data (if you ask nicely) is carried over – but all applications have to be re-installed from scratch, and reactivated if there was license activation.
So, forget about re-install of iTunes, I changed OS, reinstalled iTunes and Office 2007 from scratch. And still had the syncing problem. So, I wasn’t getting off easy.
In searching, I found some debugging stuff which I tried, as follows to turn on logging:
So, I ran the following:
cd C:\Program Files\Common Files\Apple\Apple Application Support\
defaults write com.apple.Outlook.client.exe ShouldLog YES
defaults write -globalDomain SyncServicesLogEverything YES
defaults write -globalDomain SyncServicesLogPersonalInfo YES
And this turned on a lot of tracing. The tracing helped me understand what was going on under the covers, But I am not sure I was getting enough of the information that I needed to really zero in on the bad record.
Now, I will pause and provide some observation of my specific Sync.
An iTunes Sync on a Windows machine when using Microsoft Office and Internet Explorer is selected on the INFO tab of the page for the device.
Selections include Contacts, Calendars, Bookmarks and Notes.
One of the programs involved with Outlook Synchronization is: com.apple.Outlook.client.exe
The program is called when Outlook data needs to be accessed, and is used for contacts, calendar and notes when those items are paired between the iDevice and Outlook. Bookmarks are usually paired with the browser, for example IE.
During the sync operation, each of these are sync’d separately, that is why if you follow the sync actions, iTunes will reflecting what is being synced at the moment, for example “syncing contacts”.
When syncing the calendar, and iTunes is running a slow sync, it reads the Outlook calendar using the com.apple.Outlook.client.exe and does processing of the recursion and time zone information.
For example, for recurrence:
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Setting recurrence data <04300430 0d200200 000000ae 06000c00 00000000 00000400 00002120 0000e703 00000000 00000000 00000000 0000a0e7 980cc016 d10c0630 00000830 00000000 0000a005 00000000 00000000 00000000>
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] 0 recurrence exceptions
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Reading the Extended Exception Info (i.e. Unicode data)
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Done making compatible recurrence
For example, for timezone:
[5484 @ Tue Jul 01 10:30:43 2014] [YSLog com.apple.Outlook.client.exe] Could not create a time zone from outlook name, tried using name (GMT-05:00) Eastern Time (US & Canada)
Then the calendar entries are pushed, for example:
ca965dbc4717d9488fafc9266f1f829304082700 =     {
        "all
day" = 1;
        calendar
=         (
            ca965dbc4717d9488fafc9266f1f829382800000
"com.apple.outlook.freebusy" = Free;
"com.apple.syncservices.RecordEntityName" = "com.apple.calendars.Event";
        "end date" = "2020-05-11 12:00:00 +0000";
        location = "United States";
        "start date" = "2020-05-10 12:00:00 +0000";
        summary = "Mother's Day";
So, my SYNC fails, and I crash and burn with:
[5484 @ Tue Jul 01 10:41:22 2014] [_ISDVLog com.apple.Outlook.client.exe] SyncServices assertion failure (nil != strUTF8) in [(null) (null)], SDLogging.m:641 could not obtain UTF-8 flavor of formatted string
[5484 @ Tue Jul 01 10:41:23 2014] [YSLog com.apple.Outlook.client.exe] objcMain caught an exception:
name
NSInternalInconsistencyException
reason     : [(null)
(null)]: could not obtain UTF-8 flavor of formatted string
user info : (null)
call stack : (
Now I’m back. So, during the extract and push of the outlook calendar entries, iTunes is building formatted strings. Now, Unicode is usually 16 bit (2 characters) Unicode, sometimes called double byte code. UTF-8 is single byte, so realize you can’t squeeze 16 bits into a 8 bit byte. However, you could if the Unicode string only contained characters that were valid for the UTF-8 character set. My interpretation of the error message above was that somewhere a formatted character string contained a “non-UTF-8” character and raised the assertion. Now, my issue with the excessive detailing from the logs was that – at least with the logging parameters I had turned on – I couldn’t figure out which calendar entry caused the exception to be thrown.
First instinct was that the last calendar entry in the trace was the culprit, so I deleted that calendar entry, ran again, the sync went up to the previous entry, and threw the exception. This gives me two theories: Either the sync was processing the next entry – which wasn’t printed in the trace yet – and failed, or the sync was going back to previous records – like reviewing the buffer. In either case, the trace wasn’t helping and it was all theories.
Now what? What has everyone been saying? Issues with recurrence. And in the trace, as you see above as an example, “0 recurrence exceptions”, “reading the extended exception info (i.e. Unicode data)”.
Now, I have no clue what that means. My initial guess was that recurrence exceptions (I had non-zeros on some) was an error. But further research I realized what it could mean was that these were situations where there were recurrence exceptions. What is a recurrence exception? Suppose I want to schedule a meeting on the 4th day of the month, for every month of the year. Well, except maybe July 4th, because it is a holiday and the office is closed. I would send the meeting invite, and then a cancellation for the July 4th. (I hear there is no simple way to do this). I now have an exception because I broke the recurrence chain. Other forms of exceptions is if I keep changing the location, or the body of the invite – e.g. every month I update the agenda, but only for one recurrence, not the entire series.
So, keep in mind, that if the issue is conversion to a UTF-8 character, and it is failing, then uninstall/reinstall of anything is not going to help if the real issue at hand is the data in Outlook and is not a coding or configuration issue. Now, sometimes it is an issue, but you need to see why the syncserver tasks are failing, and may fail due to other reasons including other data issues.
So, what did I do? Well IO have 15K calendar entries, which, was taking an hour or two to slow sync (I call it a slow dance) and I was,spending days (maybe a couple of weeks) trying to fix this – and frustration was on the high end.
I removed some of my older recurrences, and changed others from never expire to like 25 maximum occurrences. No idea which one worked, or even if it was a coincidence. However, the UTF-8 error went away, and then I moved to the next issue.
Now, before we get there, with outlook 2007 finding recurrences is not difficult. Go into the calendar, and select appointment or list view (Outlook 2013 list view works ok). You can then sort on the recurrence column and see which (if any) items gave a recurrence pattern. Now maybe someone can figure out specific BAD calendar items that are throwing the exception to give us a better idea of what to look for and then report it so we can do further research.
Now, once we can get the issue out of the way, stop iTunes from throwing an exception, we are not 100% done yet. By this time what is in Outlook and on the iDevice is out of sync. We need to get that message to popup asking us if we want to merge the data between the iDevice and Outlook. This can be important if you don’t want to lose data. My issue is that with iTunes 11.2.2 for some reason won’t do it, i.e. when I select “reset sync history” it doesn’t work. At that point I was forced to rename my iTunesprefs, the syncserver folder, and a few other folders. In this case, for Windows 7 and later, the folders in “Apple Computer” of both the local and roaming paths, and I had to cancel running tasks that had those folders open. One way or another, you want the iTunes message asking if you want to merge the folders.
What can you do to help?
Report success or failures using the information above
Report if you are getting the same UTF-8 message, or if you are seeing other exceptions
Report specific cases of calendar entries that you find that you have isolated to be throwing an exception
Report any other logging/tracing parameters that you may find. It looks like you can turn on “ShouldLog” using the defaults.exe command for other tasks that iTunes runs.
This syncing issue has been going on for years, under different iTunes versions, there has to be something going on and an easier way to troubleshoot this problem. I wish I had the time, but right now I fixed the problem I had and was able to resync my Outlook with my two iPads and iPhone.
The only issue I have left at the moment is the message “the ipad xxx cannot be synced. An unknown error occurred (-54). – despite this error message, I am syncing, but the message is distracting and annoying.

Yes - both have time zone support and are set to London/GMT
The most recent of these aberrations was not even crossing a DST change - just a simple recurring event (which I've manually changed to single events by copy/paste).
I just tried a new one which goes back 1 hr 27 Oct - when UK clocks go back. As it's a dummy apt I'll leave it and see if if goes back to the correct time on 27 Oct! In the meantime, I can't afford for my appts to get screwed up so will continue to do them manually!
Thanks for your input.

Outlook Calendar Sync Issue "Microsoft Office Outlook Offline Folders"

I am experiencing an issue synchronizing my Outlook Calendar with my iPhone. I am using the latest version of Itunes (7.6.2.9).
To reproduce:
1) Sync Outlook calendar with Iphone.
In Outlook, the following error displays:
"Microsoft Office Outlook Offline Folders"
"The file C:\Documents and Settings\<name>\Local Settings\Application Data\microsoft\outlook\outlook.ost is in use and could not be accessed. Close any application that is using the file, and then try again."
At this point, in order to view any mail or calendar entries, I am required to reboot my computer and relaunch Outlook. I had to disable synchronization with the iphone.
I followed the troubleshooting Calendars hints from the Support site, and I clicked "Reset Sync History." This seems to have temporarily fixed the problem, but I am not confident I won't receive the error again.
Is there a permanent fix for this?

This may be more than a temporary fix, so I would wait and cross that bridge if and when the same error message turns up.

Outlook calendar syncing issue with BB tour

My phone has been working great with my outlook up an till about 2 weeks ago. Desktop Manager syncs everything except my outlook calendar. I can't seem to figure out why it won't sync. I do have the newest version of the desktop mgr downloaded onto my computer.
PLEASE help!

I have provided some information below, that may help with your syncing issue.
Try going back through the synchronization options on the desktop manager. I have provided the detailed instructions below:
http://search.vzw.com/?do=viewdoc&id=16559
***Step 6 and 7 in the synchronization process will be the most important. Ensure you are selecting calendar (and anything else that is needed), as well as Outlook in Step 7. Step 8 will be up to you in whether you would like to do the following:
Two way sync
Changes are synchronized to the device and desktop application.
One way sync from Device
Changes are synchronized to the desktop application only.
One way sync to Device
Changes are synchronized to the device only.
***You may have to reset your current synchronization and set it back up. If this is needed, use the same article above and on Step 5 in the article you will have the option to reset configuration.
I hope this helps.

Curve Verizon and outlook calendar - MAJOR ISSUES

I am new to Blackberry and sorry I purchased the curve. The curve DELETED 90% of my outlook calendar BUT the calendar remains on the curve. After four hrs between Blackberry and Verizon I was told this is a known issue and won't be a fix till the bold is released which they said would be late summer or fall. I find this to be TOTALLY unacceptable - does anyone have any suggestions other than to dump it?
Solved!
Go to Solution.

Since you are at an impasse, it would be worth trying the latest version of Desktop Software which is Ver 4.5.
I have included a link at the bottom of the post.
I have seen a few posts where Outlook 2000 had problems with a newer ver of Desktop software, and they solved it by downgrading to your ver 4.3. I have Outlook 2003 and Desktop Software 4.5. It works fine. There may be an issue with the Outlook version and the Desktop Software versions. At the top of the page under software is where you can get the software for future reference. Here is the link:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Please let me know if this helps.
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Iphone to Outlook Calendar sync issue

My Iphone receives new posts from Outlook Calendar when in sync, but Outlook is not receiving new calendar entries from my Iphone when it is synched
Thanks

How about putting together the information about this nasty bug at a single place in this forum?
I recommend this thread: http://discussions.apple.com/thread.jspa?threadID=2213281&tstart=0
Please add your additional information in this thread!

Outlook calendar synching issues with iPhone

My work Outlook calendar does not seem to be synching up with the calendar on my iPhone. Any ideas on how to resolve this?

In that case the sync is with Exchange, not with Outlook. Both Outlook and the iPhone sync with Exchange, which is the master copy.
Which is more current, Outlook or the iPhone?

Outlook calendar sync issue with iphone

A friend has a desktop running XP with Outlook 2003, iTunes 10, an iPhone 3G running iOS4.
In Outlook, he has his personal contacts and calendar, both with lots of entries.
iTunes is configured to sync his contacts and calendar to his iPhone.
The contacts sync successfully - the calendar does not, meaning the calendar on his iPhone is completely blank, no entries.
We tried resetting the sync history in iTunes, creating a test appointment on both the iPhone and Outlook - nothing.
We then set up a temporary local user on the XP box, configured Outlook, launched iTunes and went to configure calendar syncing when we noticed something different.
When logged in as the temp local user account, in iTunes > iPhone > Info > Sync calendars where you have the choice between All or Selected calendars, under Selected, there was a selectable line item called Calendar.
However, when we switched back to the regular domain user account, that line item was not there.
This leads me to believe that iTunes in that domain user profile for some reason does not detect Outlook calendar, yet it does as the local user.
I thought maybe it has something to do with the user role (he was member of some custom group, not sure what the exact permissions are) and changed him to an administrator role, logged out/back in, tried again, but no difference.
I am not sure how to further troubleshoot this. What can I try to make iTunes detect the calendar? It's really puzzling because it sees the contacts in Outlook and syncs them just fine.
Any suggestions would be appreciated.

This sounds just like the problem I am having since downloading the latest version of i-Tunes. Initially i-tunes wasn't recognised so after reinstalling i-Tunes and it's 5 other associated programmes I found that there was a cmpatability isuue (Right click i-tunes icon and go to compatability tag) Once this was sorted my Outlook calendar would not sync with my i-phone. 2 weeks later I am told it is because I have Outlook 2002 and need to upgrade. Frustrating as it worked ok before the latest upgrade.

IPhone Outlook calendar synch issue

My new iPhone does synch with my Outlook 2007 calendar, but only some, not all, of the calendar items actually are copied over to the phone. When I create an event on the phone, it does synch back to the computer.
Any idea what's happening here?

Similar, if not same, issue here, as no calendar items come across from the computer. While I run both OSX and PC, the phone uses wife's Dell running XP pro, and it's still no joy. Running latest OS and outlook patches, etc.
I would expect coders are still working on a fix...bought the phone expressly for this purpose--while the other features are great, until this is fixed, it's a rather large thorn.
If the definitive steps to a fix are arrived at, I am all ears...

Outlook Calendar Synchronization Issues

Hi all,
We are experiencing an issue with Microsoft Outlook where new meetings, and also changes to meetings, are
not always appearing in the calendar view of the meeting organizer. Outlook clients are a mixture of 2010 & 2013 (Outlook Anywhere), Exchange is 2007 and hosted (not with Microsoft),
resource accounts are resource/room accounts rather than user accounts. Clearly the problem is either client or server side, but as our Exchange is hosted it's impossible to gain any real insight in to potential server side culprit. However,
I will be passing this same information on to the company hosting our Exchange (not Microsoft). So I'm really looking for assistance in trying to determine what the problem is if it is client side. A simple example of this scenario would be:
1. Meeting organizer creates
a meeting request by inviting one user and one room/resource.
2. The meeting is auto accepted by the resource and confirmation is received by the organizer, but does
not always appear in the organizers view of the resources calendar.
3. The meeting is manually accepted by the user and confirmation is received by the organizer,
but does not always appear in the organizers view of the users calendar.
4. The meeting shows correctly in the users webmail view and Outlook view of their own
calendars.
5. The meeting shows correctly in the webmail view of the resources calendar.
What we know about the problem:
1. Recreating the OST will temporarily resolve the problem, although is not a viable long
term solution.
2. Turning cached mode off will resolve the problem permanently.
3. Meeting will sometimes appear after a random amount of time/days
So clearly a problem is with the synchronization of
free/busy information between the server and the OST. I do have advanced log files in .ETL from a session where the problem occurred but can't see how to attach?
Any assistance would be greatly appreciated!

1. Recreating the OST will temporarily resolve the problem, although is not a viable long term solution.
2. Turning cached mode off will resolve the problem permanently.
3. Meeting will sometimes appear after a random amount of time/days
Hi Jan,
Since the issue doesn't happen in Outlook Online mode (uncheck Use Exchange Cached mode) nd recreating the profile would resolve the problem temporarily, the issue should be related to Outlook client.
In Cached mode, please check the following settings in Outlook:
1. Click Account Settings on the File tab.
2. In the Account Settings dialog box, click the Email tab, click to select the Exchange account, and then click
Change.
3. Click More Settings. On the Advanced tab, make sure the
Use Cached Exchange Mode and Download Shared Folders check box have been checked.
4. Finish it and restart Outlook.
If it still doesn't work, please close Outlook and click the Start menu, Run command (Windows key + R), type or paste
outlook.exe /sniff (Note: Make sure there is a space between the words.)
Then press Enter (or OK button) to restart Outlook to have a try.
Regards,
Winnie Liang
TechNet Community Support

Outlook calendar tracking issue

1 user is having issues where Outlook 2010 is not tracking rejected meeting replies.
They setup a meeting and recieve the acceptance and rejection replies in their inbox but when checking the appointment the people who rejected the meeting are now removed as attendees. The people who accept the meeting are listed in the
tracking as accepted.

Hi,
First please go to OWA and see if these people who declined are available.
I'm not aware that there's a setting in Outlook to remove the declined attendees from Tracking Status, are you using any add-ins to manage the meetings? Let's test by running Outlook in Safe Mode:
Press Win + R, type "outlook.exe /safe" in the blank box, press Enter.
Then create a new meeting to test, see if the declined attendees will be removed from the Tracking Status. If no, then we should go to FILE -> Options -Add-Ins to disable the suspicious add-ins to verify which one caused the issue.
You can even create a new profile to determine whether the issue is Outlook client specific or the old profile specific.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook Calendar Sync Frustration

Ok....I've done it all. I've reinstalled....numerous times...earlier iTunes versions...operating systems...reduced my pst files to less than five appointments, none of which are recurring...rebuilt pst files....you name it, I've done it. My Outlook calendar still does not sync with iPhone/iTunes. I get the "outlooksyncclient.exe" has encountered a problem and needs to close..." error message. I'm inclined to subscribe to the point of view I saw from one poster that PocketMirror/Palm figured it out, Apple should be able to as well.
What really appears to be happening is that one of the two add-ins that iTunes/iPhone requires isn't being loaded. According to Apple documentation, you need "iTunes Outlook" and "Outlook iTunes Sync" add-ins. I only get the iTunes Outlook" add-in from iTunes, no matter what version I install, reinstall, deinstall, reinstall, etc. One would think that if "syncing" is the problem, you'd want to get that second "Outlook iTunes Sync" add-in loaded and seen by the OS, no?
Even when I was with a VERY good tech at the local Apple store, he didn't want to touch the issue that the add-in wasn't being loaded. To be fair, he saw it on the computer (haven't been able to locate it myself, but I saw it when he ran a registry list), but somehow it's either not being activated OR seen by iTunes. Seems to be a key player here, but the tech could only report the issue to tech support...leaving me in the dark since there is no way to follow up on the progress of the report to tech support.
Am I alone here? For a smart phone/PDA, not syncing with what is probably the most used corporate contact management software's calendar is, well, not very smart (especially right out of the gate on this cutting edge tool).
I'm not complaining about the phone features. It's LEAGUES above any phone I've seen. Having an iPod on board is just bonus. The Map widget is great too, especially linked in with the contacts (...which, by the way, seems to sync fine with Outlook...). But come on...if you can pull all that off, what's up with not being able to do the calendar? Want to lose the majority of sales folks out there that could truly benefit from this product? No sweat, just don't put a priority on fixing this Outlook calendar sync issue.
I'm posting this because I have a feeling that if I don't, and no one else voices this opinion, it won't be addressed....and this would be a shame since this product has so much immense potential.

Try this. Forgive me as I am not at my work computer but expericenced exactly the same problems.
Go to edit your email account and assuming you are using outlook 2003 since I don't 2007 you will need to find the dialog box that says something to the effect of send your information to your personal documents. It is a drop down menu within settings. You will then need to close outlook and open it again. Try syncing your iphone and this worked like a charm for me.
To sum it up your mail,contacts, and calendar entries are curetnly being stored on your work server. Iphone doesn't like that. When you tell outlook to store these items on your personal documents they then are stored on your hard drive and Iphone loves that. When I first tried doing this I noticed that I didn't have the option to send these items to my persnal files so if that is the case for you you will need to create it by clicking add and just pointing to personal files.
I hope this helps.

Outlook and iPhone Calendar Sync Issue

I’m having an issue where any meeting on my Outlook calendar that is after 3AM and spans multiple days (i.e meeting is from Sunday 4AM to Monday 6PM) it actually shows up on my phone as being Monday-Tuesday instead of Sunday-Monday.
Has anyone else seen this?

We have had this same issue on the older through to the latest os. I dont know whether the issue is the iphone diary or outlook.
We have 2 phones syncing to one outlook account. If I put in an all day event on my iphone when it syncs to outlook it spans 2 days and then when synced back to the phone it honors this, so suddenly I have no idea which day the event is on.

Issue with Copy of events from Outlook Calendar to SharePoint 2010 calendar(mapped in outlook)

There is a issue while copying events in Outlook mapped SharePoint 2010 Calendar.
This issue only seems to happen when user copies an event from his Outlook calendar to the SharePoint 2010 calendar.
He is able to create a new event in the SharePoint calendar from Outlook.
He tried below steps, but still no success
1.
Open your Outlook calendar.
2. Open the event you want to copy.
3. From the File menu, select Info.
4. Click the Move to Folder button.
5. In the Copy Items To dialog box, scroll down to the SharePoint Lists item and select the SharePoint calendar to which you want to copy the event.
6. Click the OK button.
7. Click the Yes button when prompted to continue.
Please let me know if there is any possible solution for it.

Hi,
I have done a test as your steps. I am able to copy an event from my Outlook calendar to the SharePoint 2010 calendar.
1. I suggest you test in another compute, perhaps your Outlook results to that issue.
2. Please create a new site collection, then test again, compare the result.
3. Maybe it will take some time before the copied event displays in the SharePoint 2010 calendar. So, wait a minute, compare the result.
Best Regards,
Wendy Li
TechNet Community Support

Outlook calendar sycing issues

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