Outlook calendar syncing issue with BB tour

My phone has been working great with my outlook up an till about 2 weeks ago. Desktop Manager syncs everything except my outlook calendar. I can't seem to figure out why it won't sync. I do have the newest version of the desktop mgr downloaded onto my computer.
PLEASE help!

I have provided some information below, that may help with your syncing issue.
Try going back through the synchronization options on the desktop manager. I have provided the detailed instructions below:
http://search.vzw.com/?do=viewdoc&id=16559
***Step 6 and 7 in the synchronization process will be the most important. Ensure you are selecting calendar (and anything else that is needed), as well as Outlook in Step 7. Step 8 will be up to you in whether you would like to do the following:
Two way sync
Changes are synchronized to the device and desktop application.
One way sync from Device
Changes are synchronized to the desktop application only.
One way sync to Device
Changes are synchronized to the device only.
***You may have to reset your current synchronization and set it back up. If this is needed, use the same article above and on Step 5 in the article you will have the option to reset configuration.
I hope this helps.

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Outlook calendar sync issue with iphone

A friend has a desktop running XP with Outlook 2003, iTunes 10, an iPhone 3G running iOS4.
In Outlook, he has his personal contacts and calendar, both with lots of entries.
iTunes is configured to sync his contacts and calendar to his iPhone.
The contacts sync successfully - the calendar does not, meaning the calendar on his iPhone is completely blank, no entries.
We tried resetting the sync history in iTunes, creating a test appointment on both the iPhone and Outlook - nothing.
We then set up a temporary local user on the XP box, configured Outlook, launched iTunes and went to configure calendar syncing when we noticed something different.
When logged in as the temp local user account, in iTunes > iPhone > Info > Sync calendars where you have the choice between All or Selected calendars, under Selected, there was a selectable line item called Calendar.
However, when we switched back to the regular domain user account, that line item was not there.
This leads me to believe that iTunes in that domain user profile for some reason does not detect Outlook calendar, yet it does as the local user.
I thought maybe it has something to do with the user role (he was member of some custom group, not sure what the exact permissions are) and changed him to an administrator role, logged out/back in, tried again, but no difference.
I am not sure how to further troubleshoot this. What can I try to make iTunes detect the calendar? It's really puzzling because it sees the contacts in Outlook and syncs them just fine.
Any suggestions would be appreciated.

This sounds just like the problem I am having since downloading the latest version of i-Tunes. Initially i-tunes wasn't recognised so after reinstalling i-Tunes and it's 5 other associated programmes I found that there was a cmpatability isuue (Right click i-tunes icon and go to compatability tag) Once this was sorted my Outlook calendar would not sync with my i-phone. 2 weeks later I am told it is because I have Outlook 2002 and need to upgrade. Frustrating as it worked ok before the latest upgrade.

Blackberry Outlook Calendar Sync Issue

We recently discovered a outlook calendar sync issue we can add items on the Blackberry and they will show up in Exchange. But you can’t change a calendar item from the Blackberry, e.g. if you create an item on the phone it will show up in Outlook, but if you use the phone to change the date or name of it Outlook will still show the old one.
We are running BES 4.1
We are running Exchange 2003
Exchange and BES are installed and running on different servers
OS of the server running BES 4.1 is WINDOWS 2003

Hi, Please do not post duplicate threads.
see here > http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=37254#M37254
You are posting your message in device threads meaning normal everyday users are going to read it, if you want advice from administrators, please post it in Blackberry Enterprise Server area.
You also didn't put what full version of BES you are running! If you are running BPS, i will have it moved to the professional area.
Thankyou
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~

Outlook 2007 Sync Issues with Calendar and Contacts

I have an original iPhone and since the last iTunes update I can no longer sync my Contacts and Calendar in Outlook 2007 with my iPhone. The separate calendars are no longer showing in iTunes as a sync option only the sync all is available. When I plug in my iPhone to sync it will set in the syncing status for one to two hours and has not finished syncing since this update. I have reinstalled Outlook 2007, I uninstalled and re-installed iTunes, I have reset the sync history and any other fixes I have been able to find on the discussion boards. Does anyone know of a resolution to this problem?

I'm having similar problems with both yahoo and google on both my and my wife's Pre 2s. Yahoo calendar sync seemed to be working fine a few weeks ago but now absolutely refuses to do anything on my wife's phone (won't even seem to delete the account properly) and only shows a few things on mine. I've tried with different accounts, removing them, deleting the permissions on the yahoo website, the aeroplane mode trick, and restarting the phone. But the same problem. Phone just says it's syncing for long periods of time but then shows nothing for it. I must have removed and added accounts about 30 times in the last 2 weeks.
Google not syncing back from phone to cloud at all.
This is pretty annoying - I had better functionality on my old treo 650!
Anyone have any answers?

Calendar sync issues with Windows XP, Treo 700p and Outlook 2003

Hi. I have been unable to sync my Calendar (Contacts, Tasks and Memos are fine). I have uninstalled/reinstalled, removed versamail, provided end dates for all of my datebook entries, ran the dbscan, etc. Here is the error I get in my log.
Outlook Calendar synchronization aborted
Duration: 4.1 seconds
Outlook Calendar
OLERR:05-0013
OLERR:05-000F
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001
- Recovery Sync
OLERR:15-0002
OLERR:06-0001
Thanks in advance.
Post relates to: Treo 700p (Verizon)

Forgot to mention two things:
1. Running Palm 6.2, and
2. All the calendar data is on my handheld.
Post relates to: Treo 700p (Verizon)

Itunes/Outlook Calendar Syncing Issue - UTF-8 Flavor

I have had the usual and much discussed issue of outlook calendar does not sync with iTunes. The recommendations have been to remove iTunes and re-install, even blow away all the configuration files as well, and it even worked for me once. But not this time.
I was running Windows XP, and all of a sudden the Outlook 2007 calendar just stopped syncing. I upgraded from XP to 8.1, and that was not fun, but inevitable, and still didn’t correct the problem. Now, if you never upgraded from XP to 8.1 – you can’t – at least it is not a direct flight. First, you have to upgrade from XP to 8.0, then from 8.0 to 8.1, and there is no upgrade in place from XP to 8.0. So what does an upgrade in place mean? Your applications and profiles are not carried over. Just your data (if you ask nicely) is carried over – but all applications have to be re-installed from scratch, and reactivated if there was license activation.
So, forget about re-install of iTunes, I changed OS, reinstalled iTunes and Office 2007 from scratch. And still had the syncing problem. So, I wasn’t getting off easy.
In searching, I found some debugging stuff which I tried, as follows to turn on logging:
So, I ran the following:
cd C:\Program Files\Common Files\Apple\Apple Application Support\
defaults write com.apple.Outlook.client.exe ShouldLog YES
defaults write -globalDomain SyncServicesLogEverything YES
defaults write -globalDomain SyncServicesLogPersonalInfo YES
And this turned on a lot of tracing. The tracing helped me understand what was going on under the covers, But I am not sure I was getting enough of the information that I needed to really zero in on the bad record.
Now, I will pause and provide some observation of my specific Sync.
An iTunes Sync on a Windows machine when using Microsoft Office and Internet Explorer is selected on the INFO tab of the page for the device.
Selections include Contacts, Calendars, Bookmarks and Notes.
One of the programs involved with Outlook Synchronization is: com.apple.Outlook.client.exe
The program is called when Outlook data needs to be accessed, and is used for contacts, calendar and notes when those items are paired between the iDevice and Outlook. Bookmarks are usually paired with the browser, for example IE.
During the sync operation, each of these are sync’d separately, that is why if you follow the sync actions, iTunes will reflecting what is being synced at the moment, for example “syncing contacts”.
When syncing the calendar, and iTunes is running a slow sync, it reads the Outlook calendar using the com.apple.Outlook.client.exe and does processing of the recursion and time zone information.
For example, for recurrence:
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Setting recurrence data <04300430 0d200200 000000ae 06000c00 00000000 00000400 00002120 0000e703 00000000 00000000 00000000 0000a0e7 980cc016 d10c0630 00000830 00000000 0000a005 00000000 00000000 00000000>
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] 0 recurrence exceptions
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Reading the Extended Exception Info (i.e. Unicode data)
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Done making compatible recurrence
For example, for timezone:
[5484 @ Tue Jul 01 10:30:43 2014] [YSLog com.apple.Outlook.client.exe] Could not create a time zone from outlook name, tried using name (GMT-05:00) Eastern Time (US & Canada)
Then the calendar entries are pushed, for example:
ca965dbc4717d9488fafc9266f1f829304082700 =     {
        "all
day" = 1;
        calendar
=         (
            ca965dbc4717d9488fafc9266f1f829382800000
"com.apple.outlook.freebusy" = Free;
"com.apple.syncservices.RecordEntityName" = "com.apple.calendars.Event";
        "end date" = "2020-05-11 12:00:00 +0000";
        location = "United States";
        "start date" = "2020-05-10 12:00:00 +0000";
        summary = "Mother's Day";
So, my SYNC fails, and I crash and burn with:
[5484 @ Tue Jul 01 10:41:22 2014] [_ISDVLog com.apple.Outlook.client.exe] SyncServices assertion failure (nil != strUTF8) in [(null) (null)], SDLogging.m:641 could not obtain UTF-8 flavor of formatted string
[5484 @ Tue Jul 01 10:41:23 2014] [YSLog com.apple.Outlook.client.exe] objcMain caught an exception:
name
NSInternalInconsistencyException
reason     : [(null)
(null)]: could not obtain UTF-8 flavor of formatted string
user info : (null)
call stack : (
Now I’m back. So, during the extract and push of the outlook calendar entries, iTunes is building formatted strings. Now, Unicode is usually 16 bit (2 characters) Unicode, sometimes called double byte code. UTF-8 is single byte, so realize you can’t squeeze 16 bits into a 8 bit byte. However, you could if the Unicode string only contained characters that were valid for the UTF-8 character set. My interpretation of the error message above was that somewhere a formatted character string contained a “non-UTF-8” character and raised the assertion. Now, my issue with the excessive detailing from the logs was that – at least with the logging parameters I had turned on – I couldn’t figure out which calendar entry caused the exception to be thrown.
First instinct was that the last calendar entry in the trace was the culprit, so I deleted that calendar entry, ran again, the sync went up to the previous entry, and threw the exception. This gives me two theories: Either the sync was processing the next entry – which wasn’t printed in the trace yet – and failed, or the sync was going back to previous records – like reviewing the buffer. In either case, the trace wasn’t helping and it was all theories.
Now what? What has everyone been saying? Issues with recurrence. And in the trace, as you see above as an example, “0 recurrence exceptions”, “reading the extended exception info (i.e. Unicode data)”.
Now, I have no clue what that means. My initial guess was that recurrence exceptions (I had non-zeros on some) was an error. But further research I realized what it could mean was that these were situations where there were recurrence exceptions. What is a recurrence exception? Suppose I want to schedule a meeting on the 4th day of the month, for every month of the year. Well, except maybe July 4th, because it is a holiday and the office is closed. I would send the meeting invite, and then a cancellation for the July 4th. (I hear there is no simple way to do this). I now have an exception because I broke the recurrence chain. Other forms of exceptions is if I keep changing the location, or the body of the invite – e.g. every month I update the agenda, but only for one recurrence, not the entire series.
So, keep in mind, that if the issue is conversion to a UTF-8 character, and it is failing, then uninstall/reinstall of anything is not going to help if the real issue at hand is the data in Outlook and is not a coding or configuration issue. Now, sometimes it is an issue, but you need to see why the syncserver tasks are failing, and may fail due to other reasons including other data issues.
So, what did I do? Well IO have 15K calendar entries, which, was taking an hour or two to slow sync (I call it a slow dance) and I was,spending days (maybe a couple of weeks) trying to fix this – and frustration was on the high end.
I removed some of my older recurrences, and changed others from never expire to like 25 maximum occurrences. No idea which one worked, or even if it was a coincidence. However, the UTF-8 error went away, and then I moved to the next issue.
Now, before we get there, with outlook 2007 finding recurrences is not difficult. Go into the calendar, and select appointment or list view (Outlook 2013 list view works ok). You can then sort on the recurrence column and see which (if any) items gave a recurrence pattern. Now maybe someone can figure out specific BAD calendar items that are throwing the exception to give us a better idea of what to look for and then report it so we can do further research.
Now, once we can get the issue out of the way, stop iTunes from throwing an exception, we are not 100% done yet. By this time what is in Outlook and on the iDevice is out of sync. We need to get that message to popup asking us if we want to merge the data between the iDevice and Outlook. This can be important if you don’t want to lose data. My issue is that with iTunes 11.2.2 for some reason won’t do it, i.e. when I select “reset sync history” it doesn’t work. At that point I was forced to rename my iTunesprefs, the syncserver folder, and a few other folders. In this case, for Windows 7 and later, the folders in “Apple Computer” of both the local and roaming paths, and I had to cancel running tasks that had those folders open. One way or another, you want the iTunes message asking if you want to merge the folders.
What can you do to help?
Report success or failures using the information above
Report if you are getting the same UTF-8 message, or if you are seeing other exceptions
Report specific cases of calendar entries that you find that you have isolated to be throwing an exception
Report any other logging/tracing parameters that you may find. It looks like you can turn on “ShouldLog” using the defaults.exe command for other tasks that iTunes runs.
This syncing issue has been going on for years, under different iTunes versions, there has to be something going on and an easier way to troubleshoot this problem. I wish I had the time, but right now I fixed the problem I had and was able to resync my Outlook with my two iPads and iPhone.
The only issue I have left at the moment is the message “the ipad xxx cannot be synced. An unknown error occurred (-54). – despite this error message, I am syncing, but the message is distracting and annoying.

Yes - both have time zone support and are set to London/GMT
The most recent of these aberrations was not even crossing a DST change - just a simple recurring event (which I've manually changed to single events by copy/paste).
I just tried a new one which goes back 1 hr 27 Oct - when UK clocks go back. As it's a dummy apt I'll leave it and see if if goes back to the correct time on 27 Oct! In the meantime, I can't afford for my appts to get screwed up so will continue to do them manually!
Thanks for your input.

Outlook Calendar Sync Issue "Microsoft Office Outlook Offline Folders"

I am experiencing an issue synchronizing my Outlook Calendar with my iPhone. I am using the latest version of Itunes (7.6.2.9).
To reproduce:
1) Sync Outlook calendar with Iphone.
In Outlook, the following error displays:
"Microsoft Office Outlook Offline Folders"
"The file C:\Documents and Settings\<name>\Local Settings\Application Data\microsoft\outlook\outlook.ost is in use and could not be accessed. Close any application that is using the file, and then try again."
At this point, in order to view any mail or calendar entries, I am required to reboot my computer and relaunch Outlook. I had to disable synchronization with the iphone.
I followed the troubleshooting Calendars hints from the Support site, and I clicked "Reset Sync History." This seems to have temporarily fixed the problem, but I am not confident I won't receive the error again.
Is there a permanent fix for this?

This may be more than a temporary fix, so I would wait and cross that bridge if and when the same error message turns up.

2 iPhone Household w/ Outlook Profile Sync Issues with iTunes beyond 7.3.1

I’m huge Apple supporter and have to say this is the most frustrating computer issue I have ever come across. My wife and I both have iPhones and we sync them to the same pc except different Outlook profiles. iTunes 7.3.1 works fine when we sync our iPhones on each of out Outlook profiles, anything beyond 7.3.1 will automatically sync my contacts and calendar directly to her phone. It’s as if iTunes cannot distinguish between the two outlook profiles on the newer iTunes versions. I have tried both Outlook 2003 and 2007 with newer iTunes, and it's still not able to distinguish the two profiles.
Any would be greatly appreciated.

i have a similar problem, having one good and one bad outlook profile. Used to sync just fine against the good one (which is called 'new profile). new version is defaulting against the bad one, which has none of my contacts...
where does one setup which named profile is to be used?
thank you! any help appreciated!

Calendar sync issues with iPhone 2.2 upgrade

I have an original iPhone which I sync with Outlook 2003 on my PC. After upgrading to the 2.2 firmware for the iPhone, the calendars no longer sync in either direction. Contacts still work perfectly, as do the iTunes libraries. Just as with the 2.0 upgrade, Outlook calendars (without exchange) are messed up, only this time there is no sync at all.
If similar issues are happening to you, please add to this thread and/or report to Apple.

After spending literally hours with AppleCare and on my own, we found that the only way to get the calendar to sync as to create a new Outlook profile, and have that calendar sync. It worked fine, but I was not able to have my legacy calendar. I just moved over my mail, contacts, and tasks (export to PST file from old Outlook profile).
To create a new Outlook profile:
1. Open Control Panel
2. Go to Mail (who knew this existed!!)
3. Choose Show Profiles
4. Click Add
5. Set the box below to "Always Use this Profile" and select your new profile.
You will have a brand new Outlook. Then you can test by putting one item in the new calendar. Set the sync setting in iTunes only to do the calendar, and hopefully this fixes it. You will at least get your last 30 days data this way sync'd back to the PC.
The upgrades played havoc with some people's calendars, and while it is really annoying, I am running again.

Outlook calendar synching issues with iPhone

My work Outlook calendar does not seem to be synching up with the calendar on my iPhone. Any ideas on how to resolve this?

In that case the sync is with Exchange, not with Outlook. Both Outlook and the iPhone sync with Exchange, which is the master copy.
Which is more current, Outlook or the iPhone?

Iphone to Outlook Calendar sync issue

My Iphone receives new posts from Outlook Calendar when in sync, but Outlook is not receiving new calendar entries from my Iphone when it is synched
Thanks

How about putting together the information about this nasty bug at a single place in this forum?
I recommend this thread: http://discussions.apple.com/thread.jspa?threadID=2213281&tstart=0
Please add your additional information in this thread!

Calendar Sync Issue with Outlook 2007 / Exchange

Contacts are syncing fine.
I;ve tried Outlook 2003 and 2007... same problem with both.
Here's the error:
Microsoft Office Outlook
'OutlookSyncClient' exited without properly closing your Outlook data file 'C:\Documents and Settings\Brandon\Local Settings\Application Data\Microsoft\Outlook\outlook.ost'. 'Microsoft Office Outlook' must be restarted. If this error message recurs, contact support for 'OutlookSyncClient' for assistance.
Any help would be appreciated.

So here's the only solution I've got so far and obviously it is not ideal...
I switched to a different computer and installed outlook 2003. No calendar at all prior to this. Installed iTunes 7.4.x and plugged in the iPhone. I told it to sync contacts and calendar (merge) with Outlook. I DID NOT connect this outlook client to the exchange server at all.
Worked like a charm. I still have no idea how to get this working with Exchange. OST by default is the way cached exchange stored files... so I'm welcome to any suggestions for somehow getting everything into a clean pst file that still syncs for offline use with exchange.
APPLE - outlook sync is an issue. It's not just me (google search proves it).

IPhone calendar sync issues with Outlook

I have a problem with syncing my iPhone calendar with my Outlook 2003 calendar.
For example, let's say I had a 12pm appointment today displaying both in my outlook and iPhone. However, when I sync my iPhone after the event e.g. at 3pm, the appointment entry in the Outlook is removed, whilst the appointment entry on my phone remains. I did not edit either of the appointment entries. Even if I re-sync my phone, the 12pm appointment still remains in my phone whilst it's missing in my Outlook.
Are there others encountering the same problem as well? Any ways to fix this problem? Thanks

I've talked to them. Very helpful, but no solution. The iPhone Specialist I spoke to had not heard of the problem before. At one point he put me on hold and came back to say that he had checked with some people and they had heard of this "emerging" problem but had no answers. He admitted that all problems are "emerging" problems, given that the product has been out for only 2 weeks. We tried a variety of things with no success. I had to tell him about the manual workaround - going into each appointment, setting it to recur, etc. This does make it reappear, but isn't practical for those of us with tons of appointments. I'm not shocked that they don't want to acknowledge this, given that calendar synching is so important to their targeted business customer base. It's hard to believe that they could have screwed up something that every other manufacturer seems to be able to do well and that is at the same time so critical to business users.

IPhone 2.0 exchange calendar sync issue with PUSH enabled

I have setup Push sync over Exchange for my iPhone. If I accept an incoming meeting request it does not update Entourage calendar. If I change delivery setting to fetch, the issue disappears. Is this a known bug? BTW - several of my work colleagues have noted the same issue. All are Entourage users too.

You can accept/decline/mark tentative any meetings sent to you, and you can also edit meetings you create (whether on the phone or in Outlook, OWA, etc).
IMPORTANT: make sure your user name for the Exchange account as entered on your iPhone exactly matches the case of the user name set up on the Exchange server. (Settings > Mail, Contacts, Calendars > Your-Exchange-Account > Account Info). Set both the Email and Username fields to exactly match the case of your email and username on Exchange. Look up yourself in the Exchange Address Book in Outlook and see how it's entered. i.e. [email protected] must be entered in the iPhone with the same capitalization. I also edited my own contact cards to match -- just to be sure.
Otherwise, the iPhone gets confused with meeting invites and might ask you to Accept/Maybe/Decline your own meetings! If this is the case, you also won't be able to edit meetings on the iPhone even if you create them.
As far as i know, the above is only true for Exchange accounts. I had this problem, and solved it last night.

Help! iPad calendar sync issues with Exchange server

Hello, I've googled this issue and haven't come across with any definitive answer so I'll put it up here to see if anyone have any idea(s).
iPad 3G/Wifi working fine for over a month (firmware 3.2.1) synching with MS Exchange server (only Mail account on the device), over the weekend, calendar entries have disappeared. I've deleted the mail profile and reset it up again, here's what happens, email starts to pull down, same with contacts and Calendar entries, then while Calendar App is open on Month view I can see that the appointments are also being sync then after about a minute, all the entries will just disappear, if I wait a few more minutes, the appointments will start to repopulate again then disappear again after about a minute! Email and contacts are fine, just this Calendar issue.
More background data: User is using an iMac with Entourage 2008, his EA has full email rights to his mailbox and have his email profile on Outlook 2003, both are showing correct Calendar entries on desktop, have also checked the account on OWA and it looks fine there as well.
I'm guessing a corrupt calendar entry (possibly re-occuring appointment)... Does any one have any other thoughts?
Any help would be highly appreciated.
Thanks!!!

I have been having very similar issues to those described by Imola. The calendar appears to try to load, and a few appointments may show up, but then they will all (or almost all) dissapear. My company uses Exchange 2003.
Occassionally, deleting a large attachement has helped. But not always. Several times in the past, I have exported all my calendar entries as a .csv file, deleted all the calendar entries in Outlook, and then re-imported the .csv file. While this always works to re-populate my calendar, it also strips functionality (like recurring appointments).
This is very frustrating, and results in me havinging to rely on my Blackberry while traveling, when I would like to just trust the data in the iPad. A web search clearly shows that many people have this issue, but I have not yet seen any direct responses from Apple. I hope this is addressed soon.

Outlook calendar syncing issue with BB tour

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