Outlook Client Configuration Setting to allow Signatures

Question

I am using the most recent version of the Outlook client 64-bit with an Exchange 365 server, and some Google IMAP email addresses. Exchange is still in a trial subscription. OS is WIN 7 64-bit all current updates from MSFT. The desktop installed MSO365 (not
a trial subscription) must be the 64-bit version because some of the Excel files I deal with on a regular basis exceed the ability of the 32-bit program.
A task that is normally simple, creating and inserting signatures, is failing entirely. I don't know why. I have footers turned on in Exchange, but that shouldn't obviate personal signatures. In a rollout, in fact, I would like to tee up a standardized signature
that people modify with their appropriate information. But that's a different subject. I have been able to set up the signature in the online Outlook client, but again, the point is to use the desktop Outlook client. You've all seen the pictures, so unless
there is a reason for them, I am limiting this to paths.
Attempted ways to create a signature (any signature):
1 - File>Options>Mail>[Signatures...] - In any version of Excel this is what I would do first. It always works. Not this time. What happens is the timer circle appears, then disappears, and no other window appears.
2 - Home>New Email>Message>Include>Signature>Signatures... - This is the recommended method from the desktop help system. Noticeably, the only option under signature is [Signatures...] which is inconsistent with MSFT Help. Since this is a new
account the image was not allowed.
3- Variants on number 2 above. Message [Tab]>Include>Signature>Signatures... Same results as above. Home>..>Insert>Signature>Signatures... Same result as above.
4 - Business Card works, but this is not the functionality for which I am specifically looking.
Troubleshooting:
1 - I should point out that as part of my first install of MSO365 32-bit, due to the migration notes, and in an attempt to force a "first use", I deleted the original Outlook.pst. As I've said, I have reinstalled MSO365 using the needed 64-bit
version, and except for the signature, can use the Outlook client.
2 - I looked for any settings in Exchange and in the Outlook Client that may prevent signatures. I could not find any.
3 - I have attempted to delete manually all remnants of Outlook from the computer. Reinstalled, still doesn't work.
4 - Installed and ran "Mr. FixIt" for MSO365 this morning. It looked like a clean install, but I apparently missed the .pst files, Outlook opened not as first use, but with all user information intact. I had a con-call that required me sharing
Excel, so I may have rushed the manual clean up here, and I will likely try this again, pending other solutions, if I don't get to it right away
I haven't attempted loading the client on another computer and testing it there, though I haven't ruled this out. Right now, I am convinced that the .pst deletion mentioned above, or some other client setting is causing this. Any suggestions would be appreciated.
Bern

Answer 1

Bern,
Have you gone to the control panel, programs and tried repairing Office?  This fixes a lot of strange issues like this one.  After you repair your office install.  I would suggest removing your Outlook Profile and creating a new Outlook Profile
to see if that helps.
You can install on multiple machines with your Office 365 license, I would install Office 2013 on a different machine, set-up Outlook and see if the issues remains.  Once you are done testing you and remove from machine and deactive from within your
Office 365 Account.
Cheers,
Curt Winter
Certified Microsoft Professional
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