Outlook Client recurring appointments time zone / GMT offset problem

I will try to describe this with text, although it's a very visual problem. I added a post to my blog with
it so I could include pictures. If you think you need pictures to understand the text below, please review that entry.  Please note, the one appointment instance cited below, is an example, there are many others with this same problem,
and it only happens with recurring appointments.
Relevant System Information:
Windows 7 Utlimate
Office 2010 Professional Plus (14.0.6023.1000 64-bit)
Exchange services hosted by Microsoft.
Android HTC Inspire 4G also configured as exchange active sync client.
Issue Description:
I have a specifications meeting that is scheduled for Tuesday mornings (every 2 weeks) at 8:30 am. In the body of the appointment, it even has this text spelled out. "When: Occurs every 2 weeks on Tuesday effective 11/23/2010 from 8:30
AM to 11:30 AM (UTC-05:00) Eastern Time (US & Canada)." as an indicator of the actual appointment time. The problem is that one day, several weeks after this appointment had been sent to me, Outlook 2010 decided that it was really at 1:30 PM.
Since that time it's been showing incorrectly on my calendar at 1:30 PM.   So, I recognized almost immediately that this was a 5 hour difference, which happens to also be my timezone offset (except that I'm currently in daylight savings time -- so
it's really a -4 offset right now).
I ran the 2010 service pack 1 installer, based on the suggestion of my IT group, and found I already had the service pack installed. I've tried the timezone tool as well and that didn't work. Please keep reading.
Next I went to my exchange host with outlook web access.   The appointment is closer to correct there, showing at 9:30am. It think here it almost seems as though it's applying the DST, but not correctly, maybe doubling it?.
Meanwhile, back in outlook, if I go to the scheduling assistant and look at my time while making an appointment with other invitees it - much to my surprise - matches the time in OWA, not the time in outlook client.
Finally, if I go to my Android and look at the appointment, it is correct. 8:30 AM.
So to summarize:
Real Appoinment:   8:30 AM
Outlook Client Time: 1:30 PM
OWA / Exchange Time: 9:30 AM
Android Calendar Time: 8:30 AM
This applies to many others, this is just a convenient example.
This applies only to recurring appointments.
Any help would be very appreciated.
Thanks,
Jon

Status Update, and recommended next steps:
I opened a ticket with HTC support the day before yesterday (Ticket # 03543601). The initial response was an email reply with the typical level one suggestion to remove and re-add the Exchange ActiveSync account on my phone, and if that didn't resolve the
issue to do a hard reset and then add the account again. Since I have multiple users experiencing this same issue, where the common denominator seems to be centralized around the move from Outlook 2007 to 2010 and the HTC Gingerbread OS, I convinced them that
this would not be an acceptable remedy, and my case was immediately escalated without hesitation. I will say that though I don't have a resolution, I'll applaud HTC for not giving me the runaround and giving me a live person who could talk intelligently about
the issue.
Today, I received a phone call back on this ticket from someone in the escalations department at HTC named Travis. After explaining the issue in detail to him and referencing
this specific thread, he acknowledged that it did in fact sound like a coding issue coming from the device where the value in the “dispidApptTZDefStartDisplay” property was being set improperly by the device/stock email/calendar application in their implementation
of ActiveSync. He then stated that he would relay this to the developers to look into the issue. He further elaborated that the case would either be in a status of, "this is being looked into", or "We believe this to be resolved in [x] update". He said that
they will probably continue releasing updates for the Incredible (I did not specifically ask about the Incredible 2), and while the Incredible 2 is definitely slated to get Ice Cream Sandwich, the Incredible one is still in a classification of, "being evaluated".
Personally, I doubt that the Inc 1 will get ICS, but it is possible. From what I have read, the general stance is that phones will be updated for 18 months after release, and the Inc 1 is 24 months old this month (bummer - I REALLY like this phone).
According to Verizon and HTC, these are the phones that will get ICS (or Android 4.0):
Ice Cream Sandwich Coming to Many Verizon Wireless Smartphones
Android 4.0, Ice Cream Sandwich Updates
While it is possible that an update will be released for the Incredible 1 to fix this issue, it will likely be months before one is available, so we'll probably have to move to Touchdown for Exchange by NitroDesk in order to resolve this issue....or move to
a newer phone with ICS 4.0.
Speaking of which, there is a whole laundry list of issues with Exchange ActiveSync and third-party devices. A number of them are listed in this Microsoft KB article:
Current issues with Microsoft Exchange ActiveSync and third-party devices
Per the article:
Microsoft's recommendation for Android - Upgrade to Android OS 4.0
Microsoft's recommendation for iPhone/iOS devices - Upgrade to iOS version 5
So, for anyone on Android experiencing this issue (or others listed in the Microsoft KB above), if your phone is likely to get ICS soon, then you may want to hold on and just be vigilant about checking your calendar on OWA. If your phone isn't slated to get
ICS or if you can't wait, my recommendation is to get Touchdown for $20. You may still have to delete and re-create appointments that are wrong, but hopefully the issue won't happen any more once you move to Touchdown. And if they do, at least you've got a
shot at a more rapid fix with a company like NitroDesk. (no offense HTC).
Good luck. I probably won't post again unless I get notice of a fix for this specific issue or some other significantly useful information.
Jonathan, MCSE
For reference, here are other forums where this same issue has been discussed:
Weird Outlook issue
Calendar appointments move by 5 hours (or whatever the TZOffset
is) - ActiveSync issue?
Outlook Client recurring appointments time
zone / GMT offset problem (This is the thread that you are presently reading)
Outlook 2010. Recurring meeting time off by 5 hours, what is the problem?
Recurring Calendar Appointment shifted 6 hours later in Outlook 2010
(maybe ActiveSync)

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2006-03-22 07:05:32 Thread-16384 [E-Mail SMTP Outbound Server] InstanceProperty (smtp_host) is marked OPTIONAL but is being used (00506)
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2006-03-22 07:05:39 Thread-16384 No such metric ha_flashrecovery (00400)
2006-03-22 07:05:39 Thread-16384 No such metric ha_recovery (00400)
2006-03-22 07:05:39 Thread-16384 No such metric ha_rac_intrconn (00400)
2006-03-22 07:05:39 Thread-16384 No such metric db_options (00400)
2006-03-22 07:05:39 Thread-16384 No such metric linuxProvision (00400)
2006-03-22 07:05:39 Thread-16384 No such metric ProgramResourceUtilization (00400)
2006-03-22 07:05:39 Thread-16384 No such metric LogFileMonitoring (00400)
2006-03-22 07:05:39 Thread-16384 No such metric storage_reporting_data (00400)
2006-03-22 07:05:39 Thread-16384 No such metric storage_reporting_keys (00400)
2006-03-22 07:05:39 Thread-16384 No such metric storage_reporting_alias (00400)
2006-03-22 07:05:39 Thread-16384 No such metric storage_reporting_issues (00400)
2006-03-22 07:05:39 Thread-16384 EMAgent started successfully (00702)
2006-03-22 07:05:39 Thread-16384 EMAgent abnormal terminating (00704)
The time zone for agent and my linux system is Asia/Karachi with is GMT+5. can you give me a clue how to resolve this?
Regards

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# agent to use.
# ThreadPoolModel = SMALL
# ThreadPoolModel = MEDIUM
# ThreadPoolModel = LARGE
# This parameter indicates the stack size, threads have to be created with.
# we can set it to 0 to use the OS default value.
# In some version of solaris(such as 2.9 ) specify a stack size may cause Java Hotspot warning
# when JVM is used.
NormalThreadStackSize=0
#Signals that users want to ignore.
#It can be one or combination of SIGTERM, SIGINT
# The signals can listed with ',' as delimiter.
#IgnoreSignals=
# This property is NO LONGER USED for host config collection (instead, hostConfigClasspath is used).
# If noone else uses it, it can be removed.
ouiLoc=/opt/oracle/product/10.2.0/agent10g/oui
# Classpath for host config collection
# VERY IMPORTANT NOTE: If you change the host config classpath entries in this section, you HAVE
# to change the HOST_CONFIG_TEST_CLASSPATH entry in the utl/emdwqaenv file too.
# NOTE: if the location of log4j-core.jar is changed
# make sure that appropriate changes are also made
# to the CLASSPATH variable in this file if necessary
# PORTING NOTE: Check OUI-required jar files for OUI APIs to work. They could be different on your platform.
# Also, our version of xmlparserv2.jar must be compatible with the one OUI expects (both OUI and ECM use XML parser).
hostConfigClasspath=/opt/oracle/product/10.2.0/agent10g/oui/jlib/xmlparserv2.jar:/opt/oracle/product/10.2.0/agent10g/oui/jlib/OraInstaller.jar:/opt/oracle/product/10.2.0/agent10g/oui/jlib/srvm.jar:/opt/oracle/product/10.2.0/agent10g/oui/jlib/share.jar:/opt/oracle/product/10.2.0/agent10g/sysman/jlib/emcoreAgent.jar:/opt/oracle/product/10.2.0/agent10g/sysman/jlib/emagentRT.jar:/opt/oracle/product/10.2.0/agent10g/sysman/jlib/emagentSDK.jar:/opt/oracle/product/10.2.0/agent10g/sysman/jlib/log4j-core.jar
# JAVA HOME required for JavaExt metric calls
JAVA_HOME=/opt/oracle/product/10.2.0/agent10g/jdk/jre
# CLASSPATH required for JavaExt metric calls
CLASSPATH=/opt/oracle/product/10.2.0/agent10g/jdbc/lib/ojdbc14.jar:/opt/oracle/product/10.2.0/agent10g/lib/xmlparserv2.jar:/opt/oracle/product/10.2.0/agent10g/sysman/jlib/log4j-core.jar:/opt/oracle/product/10.2.0/agent10g/jlib/http_client.jar:/opt/oracle/product/10.2.0/agent10g/jlib/share.jar:/opt/oracle/product/10.2.0/agent10g/jlib/jssl-1_1.jar:/opt/oracle/product/10.2.0/agent10g/jlib/javax-ssl-1_1.jar:/opt/oracle/product/10.2.0/agent10g/jlib/ojmisc.jar:/opt/oracle/product/10.2.0/agent10g/jlib/repository.jar:/opt/oracle/product/10.2.0/agent10g/opmn/lib/optic.jar:/opt/oracle/product/10.2.0/agent10g/sysman/jlib/emagentRT.jar:/opt/oracle/product/10.2.0/agent10g/sysman/jlib/emagentSDK.jar:/opt/oracle/product/10.2.0/agent10g/lib/dmsEmd.jar:/opt/oracle/product/10.2.0/agent10g/sysman/jlib/emcoreAgent.jar
# this is the java option
#JAVA_OPTIONS=-Xmx128m
#JAVA_OPTIONS=-Djava.awt.headless=true
# These are the optional Java flags for the in-process Java
# Native Interface (JNI)
agentJavaDefines=-Doracle.dms.refresh.wait.time=1000 -DUrlTiming.UseJSSE=true -Dnetworkaddress.cache.ttl=1800 -Djava.awt.headless=true
# When set to true, the emd.log and emd.trc file will be appended by a pid
# For example:
# emd_15789.log
# emd_15789.trc
# By default, it is not set for regression test purpose.
# After installed, please uncomment this line because when EMD is restarted,
# previous log information will be lost if not set to true.
#LogFileWithPID=true
# Default log file maximum size before rolling in Kilobytes
LogFileMaxSize=4096
# Maximum number of log file roll files to maintain before deletion
LogFileMaxRolls=4
# Default trace file maximum size before rolling in Kilobytes
TrcFileMaxSize=4096
# Maximum number of trace file roll files to maintain before deletion
TrcFileMaxRolls=4
# To enable the metric browser, uncomment the following line
# This is a reloadable parameter
#enableMetricBrowser=true
# To disable Remote operations (non-reachable agent) uncomment the following
# line:
#disableRemoteOperations=true
# How long (in secs) until a remote operation sumbitted via the dispatcher can
# take before the agent in bounced by the watchdog. This timeout applied to only
# those operation which ought to finish within a certain interval of time
RemoteAPITimeout=300
# add an additional admin path from which the agent will read additional
# target metadata. The specified path should have the mandatory 4 directories
# under it. 1. metadata 2. scripts 3. default_collection 4. discover
#altAdminPath=<additional admin path>
# The health monitor executes callbacks in a separate thread. if for some
# reason the threads spawned from health monitor to execute callbacks are
# hung, the agent could run out of resource and freeze.
# so when the current thread count spawned from the Health monitor reaches
# this limit, the agent is bounced. the default is set to 5.
#MaxHealthMonitorThreads=5
# SSL session cache flag
#SSLSessionCache=TRUE
# emagent perl tracing levels
# supported levels: DEBUG, INFO, WARN, ERROR
# default level is WARN
EMAGENT_PERL_TRACE_LEVEL=WARN
# other optional parameters for perl tracing
# EMAGENT_PERL_TRACE_DIR default to $ORACLE_HOME/sysman/log
#EMAGENT_PERL_TRACE_DIR=
# EMAGENT_PERL_TRACE_FILESIZE default to 5M
#EMAGENT_PERL_TRACE_FILESIZE=5
# this section define the logging level for each component,
# it is "reloadable", you can change the level at runtime to reset
# the logging level, but if you remove the line, it will not be
# changed.
tracelevel.main=WARN
tracelevel.emSDK.xml=WARN
tracelevel.emSDK.utl=WARN
tracelevel.Dispatcher=WARN
tracelevel.ThreadPool=WARN
tracelevel.pingManager=WARN
tracelevel.collector=WARN
tracelevel.http=WARN
tracelevel.http.client=WARN
tracelevel.browser=WARN
tracelevel.ssl=WARN
tracelevel.ssl.io=WARN
tracelevel.blackouts=WARN
tracelevel.upload=WARN
tracelevel.command=WARN
tracelevel.reload=WARN
tracelevel.scheduler=WARN
tracelevel.Authentication=WARN
tracelevel.metadata=WARN
tracelevel.targets=WARN
tracelevel.TargetManager=DEBUG
tracelevel.engine=WARN
tracelevel.javaproc=WARN
tracelevel.vpxoci=WARN
tracelevel.javavm=WARN
tracelevel.fetchlets=WARN
tracelevel.fetchlets.os=WARN
tracelevel.fetchlets.osline=WARN
tracelevel.fetchlets.oslinetok=WARN
tracelevel.fetchlets.snmp=WARN
tracelevel.fetchlets.UDM=WARN
tracelevel.fetchlets.PropsFromAssocTgt=WARN
tracelevel.fetchlets.sql=WARN
tracelevel.fetchlets.url=WARN
tracelevel.fetchlets.urllines=WARN
tracelevel.fetchlets.urllinetoken=WARN
tracelevel.fetchlets.URLTiming=WARN
tracelevel.fetchlets.OJMX=WARN
tracelevel.fetchlets.propEcho=WARN
tracelevel.fetchlets.readFromFile=WARN
tracelevel.fetchlets.readMultFromFile=WARN
tracelevel.fetchlets.throwable=WARN
tracelevel.fetchlets.resourceGrab=WARN
tracelevel.fetchlets.statusHang=WARN
tracelevel.fetchlets.emSDK=WARN
tracelevel.recvlets=WARN
tracelevel.recvlets.snmp=WARN
tracelevel.credproviders=WARN
tracelevel.utl=WARN
tracelevel.NLS=WARN
tracelevel.util.dates=WARN
tracelevel.util.emdprops=WARN
tracelevel.util.files=WARN
tracelevel.util.fileops=WARN
tracelevel.resman.socket=WARN
tracelevel.resman.process=WARN
tracelevel.ResMonitor=WARN
tracelevel.emtgtctl=WARN
# The following three properties are for HTTP timeout
# Timeout value for reading Http primary header, default is 30 seconds.
httpTimeoutPrimaryHeader=30
# Timeout value for reading http secondary headers, default is 30 seconds
httpTimeoutSecondaryHeaders=30
# Timeout value for reading http body, default is 60 seconds.
httpTimeoutBody=60
# Timeout used by ping manager
#PingTimeout=30
#Timeout for Dynamic property evaluation. This is provided in seconds.
#The dynamicPropsComputeTimeout value applies to all target types unless if a
#target type specific value is provided using the
#dynamicPropsComputeTimeout_<targetType>= syntax
#dynamicPropsComputeTimeout=30
#Requested by RAC team in bug 4423072
dynamicPropsComputeTimeout_rac_database=120
#bug 4595094
dynamicPropsComputeTimeout_oracle_database=120
agentTZRegion=Asia/Karachi

Time Zone in Portugal

It seems this is an old issue and it's incredible how Apple didn't correct it yet. When setting the time zone for Portugal in icloud it says Portugal is in Central European Time (GMT). WRONG! Portugal is in the same time zone as the UK and Ireland. I guess Apple thnks this is a minor issue and Portugal doesn't buy that much devices for Apple to care correcting a very old bug. This causes problems synchro with Outlook for example and I don't want to activate time zone management just because of this. Does Apple have a place to report bugs?
BTW, can't add the image as said above. The insert image option is not active....and the file is small sized. and it's a jpg. and i'm using ie8... Sad
Regards
JR
Portugal

Any suggestions??
How did you try to correct the time, Victoria? Don't use "Metadata > Adjust date and time" (unless you already used it - then you need to revert that change), but use "Metadata > Batch change > Adjust Time Zone". The problem is, that when image files do not contain a Time Zone stamp, Aperture will by default use the current system time your mac is set to as the time zone of the images on import. Usually you will set the "Camera Time" and "Actual Time" in the Import panel, to tell Aperzur ethe correct time zones. Only that is not possible, if you are importing images taken in several time zones at the same time.
You cannot batch change all the time zones of all images at once, if the camera time zones differ - it is really a bit involved. I had similar problems with my camera and iPad, when we were travelling in Aslaska and Canada this summer and were frequently changing the Time Zones - sometimes two times a day. The iPad with automatic time zone setting was very problemitic, because I never could be sure of the time zone on the iPad - if there was no Wi-F,i it would use Canadian Time on Alaska ictures and vica versa.
Separate your photos into albums with images that you are sure have been taken with the same camera (iPhone, Canon) and with the same time zone setting in the camera.
Then, e.g., select the album with all photos taken on the iPhone, with the Time Zone set on the iPhone to "Portugal" and use Metadata > Batch change > Adjust Time Zone" with the setting "Camera Time is Portugal" (since your camera was set to Portugal, when the photos have been taken)
To prevent this kind of problem, I always keep all camera times set to UTC. This way I always exactly know the time the camera was set set, when I import the image and do not have to remember to change the time when travelling. Only, that is not feasable with iPhone and iPad. If you want to use your iPhone as a clock and not only as a camera, it is impractical to have it set to UTC.

IOS 8.1.2 update wrong time zone in my calandar

Since the update 8.1.2, my iPone is showing all new appointments as GMT time, but the times are wrong each time. I altered them individually and it returns to the good time. In "settings" under calendars, the "Time Zone Override" is selected. So I forced it to the Time zone without any success. It steals in time zone GMT even if I overwrited the time zone. I've tried turning off and repeat the same steps. Same issue. All the dates were created in GMT. I have seen that I'm not the only one having the same issue. Do you have any solution ? Is there a way to communicate with Apple teeling them there is a big issue with the calander? Can you tell me how I can reach them?
Thanks
Cydor007

Quite the same problem here, GMT, UTC.......
Why when they do an update they don't check it completely???

Outlook Client recurring appointments time zone / GMT offset problem

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