Outlook Connector 7.3 Outlook fails to sync with folders

Question

Hi all,
I know this is a somewhat older product - we are running Sun Java System Communications Express. We are using Outlook 2003 as the e-mail client with Outlook connector 7.3 installed. For the vast majority of staff the connector is working fine, however, with have a few users whose subfolders will not sync up with the server. I have tried the following solution:
Right Click “Folders – User Name” and select “Properties for Folders - Username”
Click the “Advanced” button (bottom right)
Select “Advanced” Tab
Click “Synchronize All” button
Tick the box for “Empty all the Mail, Calendar, Task and contact items”
Click “Yes” button
Click Ok, OK and Ok to return to Outlook
Close Outlook
Open Outlook and select a sub folder - it should then synchronise with the server.
This has not worked in fact the user who tested this for me reported back saying that even more folders where not syncing that previously were.
Does anyone know of any work arounds / Solutions to this issue? I do not wish to spend too much time on the problem as we are currently looking to migrate to a new mail system and the Outlook connector is only a stop gap solution.
Any help would be appreciated.
Regards
Phil

Answer 1

FYI;
It appears that a combination of anonymous binding and the search filter caused this issue