Outlook/Connector crashes on aliases

We have Outlook clients with the Connector and have been experiencing Outlook crashes when receiving emails sent to a Global Address Book alias.
Has anyone out there seen anything similar?
It happens to about 10% of our user base.
Thanks
Message was edited by:
reistr

No, not hundreds, only about 40 or so.
We had a similar problem during the Outlook Connector installation, where Outlook would crash continously after the installation. But that turned out being related to the Personal Address Book being somehow corrupted in the server - Although it worked with UWC webmail...
We got around that one.
This Global Address Book group causing Outlook to crash is the current hassle.
It's strange because the crash happens when the user receives the message sent to the group. That is, the user is part of the group. Sending email to the group is fine...
Oh, and another thing. The email goes through without a problem to all members, except for Outlook re-starting as soon as the message comes in.

Similar Messages

Outlook connector crashes with Office 2007 SP2

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Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6423.1000
Application Timestamp: 49b08185
Fault Module Name: SJMS32.DLL
Fault Module Version: 7.3.106.4
Fault Module Timestamp: 4937c21f
Exception Code: c0000005
Exception Offset: 0002f7bd
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 1033
Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
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Outlook Connector no calendars

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Hi,
simba1 wrote:
Installed Java Connector (v 7.2.310.1) for MS Outlook 2002 with SP3.
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So you have Outlook 2007 and Desktop Manager 5.0 and when you go into the sync options you don't see Outlook? Which choices do you have?
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5253ad6f
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01cef2a610938033
C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
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5253ad6f
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15.0.4551.1004
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00025b09
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**Performing Final HMP validation
**Attempting to check top-level objects for consistency
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Fixes not attempted yet that I have found performing searches include running the Office Repair tool, or checking for KB2817631 (a Word update that is apparently having adverse affects on Outlook, not attempted yet because it seems to be related to the wwlib.dll
error, which is not happening here).
Any thoughts out there? Thanks!

Mavis,
Thanks for the reply. Running Outlook using /cleansharing and
/cleanroamedprefs did not have any effect when used individually or in combination with each other.
Running the Search Index Rebuild option also did not seem to do anything, as the pop-up message indicated that it may take a long time to finish, and yet seemed to finish instantaneously, not giving any indication that the indexing took place. The option
window immediately said "Indexing complete" for 23,755 items.
As to the Outlook Forum, they are the ones who directed me to this forum (you can see the thread on the Answers support page under Office - Office 2013 - Microsoft Office Outlook - Office on Windows 7, under the title "Outlook 2013 restarts when
opening Calendar Search result item" first posted on Dec 11, 2013), as Girish M felt that it might be due to Exchange, and not Outlook. (I have no reports of any of our other users on the same Exchange server having the problem with their Outlook, but
they also do not use it the way this user has been.)
I can repost the issue there, or continue the same thread, if you think the issue lies with them. Was the "Answers" site the improper place to post, perhaps? Should it go in a different thread on Technet instead?
Thanks for your assistance!
Edited to add:
Here are the KBs installed just before or on the date the problem started (12/6/2013):
12/5/2016 (Office updates, all 32-Bit):
Security Update Office 2013 KB2768005
Office 2013 KB2768016
Office 2013 KB2817640
Office 2013 KB2827228
Security Office 2013 KB2837618
Word 2013 KB2817631
InfoPath 2013 KB2752078
Office 2013 KB2817493
Office 2013 KB2760539
Office 2013 KB2827235
Office 2013 KB2827225
Security Excel 2013 KB2827238
Office 2013 KB2760242
Office 2013 KB2817626
Office 2013 KB2817314
Office 2013 KB2760610
Access 2013 KB2768008
Office 2013 KB2738038
SkyDrive Pro KB2825633
Security Office 2013 KB2817623
Office 2013 KB2760267
Visio Viewer 2013 KB2768338
Office 2013 KB2827230
OneNote 2013 KB2810016
Office 2013 KB2827228
Office 2013 KB2767845
Definition Office 2013 KB2760587
Office 2013 KB2726996
Security Office 2013 KB2810009
Office 2013 KB2817316
Word 2013 KB2817631
Lync 2013 KB2817621
Office 2013 KB2760224
Office 2013 KB2726954
Office 2013 KB2817640
Publisher 2013 KB2752097
PowerPoint 2013 KB2817625
Office 2013 KB2760257
Office 2013 KB2817309
Security Outlook 2013 KB2837618
Visio 2013 KB2752018
Office 2013 KB2817490
Word 2013 KB2827218
Office 2013 KB2760553
12/6/2013 (for Windows, all Security):
KB2900986
KB2888505
KB2876331
KB2868725
KB2868626
KB2862152
I listed all updates because there have been reported instances of a Word update causing Outlook to crash, but she is not getting the wwlib.dll error related to that KB. If you are aware of any issues with these updates, and which ones might be worth uninstalling
in an attempt to fix, please let me know.
Thanks again!

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Calendar server and address book server login fails with outlook connector

Hi all,
I have installed Java Communication Suite 5 according to the doc http://blogs.sun.com/factotum/resource/comms5-install-linux.html.
When i deploy the connector i get the pop ups saying "Server:servername:3080
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When i deploy the connector i get the pop ups saying
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In outlook i can send and receive mails but not the
meeting requests.It gives the error "login to
calendar server" when i create a meeting request.
Please let me know what i have to do to get rid of
the error.The username and passwd entered is
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Dear All
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I am using sun java system connector deployment to create installation script for my clients.
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19:02:40 [5370] Finished installing Sun Java System MAPI Service Providers.
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19:02:40 [5367] Sun Java System MAPI Service Providers are installed.
19:02:40 [5416] Checking whether Microsoft LDAP Directory MAPI Service Provider is installed.
19:02:40 [5418] The Microsoft LDAP Directory MAPI Service Provider is not installed:
19:02:40 File 'C:\Program Files\Common Files\System\MAPI\1033\EMABLT32.DLL' does not exist.
19:02:40 [5416] Checking whether Microsoft LDAP Directory MAPI Service Provider is installed.
19:02:40 [5418] The Microsoft LDAP Directory MAPI Service Provider is not installed:
19:02:40 File 'C:\Program Files\Common Files\System\MAPI\1033\EMABLT32.DLL' does not exist.
19:02:41 ERROR: Microsoft LDAP Directory MAPI Service Provider must first be installed.
Best regards
Mo

Hi,
Have a look at:
http://forum.java.sun.com/thread.jspa?messageID=9320116
Directions on the installation/configuration and requirements of the outlook connector (for 2005Q4 since you haven't told us what version of the comm suite you are using) are available at docs.sun.com e.g.
http://docs.sun.com/app/docs/prod/2783#hic
Outlook connector requires that you have UWC (a.k.a communication express) installed and configured, which has it's own requirements. UWC provides the single web-interface to mail & calendar & address-book. Outlook uses the address-book functionality via UWC, IMAP and SMTP for messaging/email, plus WCAP for calendar.
Regards,
Shane.

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b) Oracle Forms and Reports 6i Release 2.
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The product managers look through the forum threads periodically. Some more regularly than others. Since I only look at the forum about once a week, I'm probably the least regular of the PMs. Development also scans the forum, but less regularly.
If you have urgent issues that requires action/response from Oracle, it is better to open an SR with Oracle Support.
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Outlook/Connector crashes on aliases

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