Outlook Connector is missing emails

Dear All,
I have a problem with my Outlook Connector. I have OC version 7.3-01.01 with Patch Id: 139162-01. My server is qm.maint built Mar 14 2008 at 17:12:13 (Sun Java(tm) System Messaging Server version 6.36.03).
A user can receive an email which is not visible in his Outlook (Outlook 2003) inbox (it is visible on webmail (UWC) or Blackbery) . They keep receiving emails normaly after that and only when they close and re-open their Outlook they will notice the unread email.
What might be the problem?
Regards,
Savvas

Nevron wrote:
I have a problem with my Outlook Connector. I have OC version 7.3-01.01 with Patch Id: 139162-01. My server is qm.maint built Mar 14 2008 at 17:12:13 (Sun Java(tm) System Messaging Server version 6.36.03).
A user can receive an email which is not visible in his Outlook (Outlook 2003) inbox (it is visible on webmail (UWC) or Blackbery) . Does this only happen to a single user or a number of users?
Is this a new install of Outlook Connector 7.3 or an upgrade from an earlier version?
They keep receiving emails normaly after that and only when they close and re-open their Outlook they will notice the unread email.Have you tried performing an empty/resync on the INBOX folder?
1. Within Outlook, right-click on the folder
2. Select "Properties"
3. Click on the "Advanced" tab
4. Click on "Empty and resync" button.
Regards,
Shane.

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that moves mail with [-SPAM-] in the subject (picked
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folder. This rule works fine, I can view the
messages in there through webamil, if i log in over
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messages...
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Hi.
Looking for some help troubleshooting an issue with shared calendar functionality from Outlook using the Connector.
All server bits are JES-R2. Connector version is 6.0.129.
Connector is working for the most part, but when I try to subscribe to another users calendar from Outlook it is failing. Even when I do a search, and pick the user from the list, the lookup fails to return the user and I get "User not found. Either enter the email id of the user OR click on Search and then click Find to locate the user."
The ldap search I'm seeing in the access logs is curious in the sense that it seems to binding with dn="".
[23/Jun/2004:15:18:54 -0400] conn=346 op=0 msgId=1 - BIND dn="" method=128 versi
on=2
[23/Jun/2004:15:18:54 -0400] conn=346 op=0 msgId=1 - RESULT err=0 tag=97 nentrie
s=0 etime=0 dn=""
[23/Jun/2004:15:18:54 -0400] conn=346 op=1 msgId=2 - SRCH base="o=msgdemo.isdint
egration.com,dc=msgdemo,dc=isdintegration,dc=com" scope=2 filter="(uid=test1@msg
demo.isdintegration.com)" attrs="cn uid mail givenName sn icsCalendar"
[23/Jun/2004:15:18:54 -0400] conn=346 op=1 msgId=2 - RESULT err=0 tag=101 nentri
es=0 etime=0
[23/Jun/2004:15:18:54 -0400] conn=346 op=2 msgId=3 - UNBIND
[23/Jun/2004:15:18:54 -0400] conn=346 op=2 msgId=-1 - closing - U1
[23/Jun/2004:15:18:55 -0400] conn=346 op=-1 msgId=-1 - closed.
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If I type the uid into the dialog box (to subscribe) I get this in the ldap:
===============================================================
[23/Jun/2004:14:12:58 -0400] conn=299 op=0 msgId=1 - BIND dn="" method=128 versi
on=2
[23/Jun/2004:14:12:58 -0400] conn=299 op=0 msgId=1 - RESULT err=0 tag=97 nentrie
s=0 etime=0 dn=""
[23/Jun/2004:14:12:58 -0400] conn=299 op=1 msgId=2 - SRCH base="o=msgdemo.isdint
egration.com,dc=msgdemo,dc=isdintegration,dc=com" scope=2 filter="(uid=test1)" a
ttrs="cn uid mail givenName sn icsCalendar"
[23/Jun/2004:14:12:58 -0400] conn=299 op=2 msgId=3 - UNBIND
[23/Jun/2004:14:12:58 -0400] conn=299 op=2 msgId=-1 - closing - U1
[23/Jun/2004:14:12:58 -0400] conn=299 op=1 msgId=2 - RESULT err=0 tag=101 nentri
es=0 etime=0
=================================================================
This time, it has a proper uid (not a mail address) but still returns 0 entries.
Here is a section from s10c.log that accompanies this:
06/23/2004 15:30:38.595 (1560) {Addin } [Debug ]: calid property is missing in folder Shared Calendars with hr = 0x8004010f
06/23/2004 15:30:38.595 (1560) {Store } [Debug ]: S1OC FolderNotification Enter
06/23/2004 15:30:38.606 (1560) {Store } [Debug ]: S1OC FolderNotification GetSocsCalProps 0x80040108
06/23/2004 15:30:38.606 (1560) {Store } [Debug ]: S1OC FolderNotification Exit
06/23/2004 15:30:47.028 (1560) {Addin } [Error ]: wcap returned errno: 61
06/23/2004 15:30:47.028 (1560) {Addin } [Debug ]: getUserPropertiesByEmailID failed : Denied Access
06/23/2004 15:30:51.514 (1560) {Addin } [Error ]: wcap returned errno: 61
06/23/2004 15:30:51.514 (1560) {Addin } [Debug ]: getUserProperties failed : Denied Access: LDAP misconfigured?
06/23/2004 15:30:57.663 (1560) {Addin } [Info ]: Exit - CApplicaton::Uninit
06/23/2004 15:30:57.843 (1560) {Addin } [Info ]: Exit - CApplicaton::Uninit
06/23/2004 15:30:58.074 (1560) {Store } [Debug ]: S1OC CCalPropsList::UnInitCalPropsList Enter count(1) max(10)
06/23/2004 15:30:58.074 (1560) {Store } [Debug ]: S1OC CCalPropsList::UnInitCalPropsList Exit
06/23/2004 15:30:58.074 (1560) {Genrl } [Warning]: =============== Sun ONE Outlook Connector _UnInit=============== 612
Anyone have any clue as to what is the cause/fix???
Thanks,
Jeff Smith

If someone is still following this thread:
The problem seems to stem from the fact that the subscribe to calendar function from the connector (outlook) is searching ldap on uid, but using an email address as a value:
[06/Jul/2004:10:11:10 -0400] conn=8 op=42 msgId=43 - SRCH base="o=msgdemo.isdint egration.com,dc=msgdemo,dc=isdintegration,dc=com" scope=2 filter="(&(uid=[email protected])(!(icsStatus=deleted)))" attrs="cn"
[06/Jul/2004:10:11:10 -0400] conn=8 op=42 msgId=43 - RESULT err=0 tag=101 nentries=0 etime=0

User not found error with Outlook Connector

Hi all
I am having some issues with the Outlook Connector (Version 7.1.222.4 JES2005Q4 running on Microsoft Outlook 2003) when trying to subscribe to a users calendar.
Details:
(SJES2005Q4)
Server 1 - Access Manager
Server 1 - Delegated Administrator
Server 2 - Directory Server 5.2
Server 3 - Messenger Server
Server 3 - Calendar Server
Server 3 - Access Manager SDK
Server 3 - Communications Express
Server 3 - Messenger Express
My setup works fine, I can subscribe to users calendars in Communications Express and modify/delete etc; however, when I try to subscribe to this same users calendar in Outlook I get the following error:
"User not found. Either enter the email id of the user OR click on Search and then click on Find to locate the user."
If I click on search, I get a list of my corporate directory, here I am able to select the user but again clicking ok gives the same result.
Looking at the logs it seems that the search at the point where I click ok is missing the "organizational unit" element of the user DN, logs below:
WHEN INITIATING SEARCH (not enterng userid; instead clicking on SEARCH in the ADD CALENDAR BOX)
[14/Feb/2006:11:23:06 +0000] conn=20255 op=-1 msgId=-1 - fd=175 slot=175 LDAP connection from 172.16.7.132 to 192.168.170.97
[14/Feb/2006:11:23:06 +0000] conn=20255 op=0 msgId=1 - BIND dn="uid=me,ou=people,o=domain-dev.co.uk,dc=domain-dev,dc=co,dc=uk" method=128 version=3
[14/Feb/2006:11:23:06 +0000] conn=20255 op=0 msgId=1 - RESULT err=0 tag=97 nentries=0 etime=0 dn="uid=me,ou=people,o=domain-dev.co.uk,dc=domain-dev,dc=co,dc=uk"
[14/Feb/2006:11:23:06 +0000] conn=20255 op=1 msgId=2 - SRCH base="ou=people,o=domain-dev.co.uk,dc=domain-dev,dc=co,dc=uk" scope=2 filter="(&(mail=*)(cn=*))" attrs="cn mail uid objectClass"
[14/Feb/2006:11:23:06 +0000] conn=20255 op=1 msgId=2 - SORT cn (5)
[14/Feb/2006:11:23:06 +0000] conn=20255 op=1 msgId=2 - VLV 1:1:1:0 2:5 (0)
[14/Feb/2006:11:23:06 +0000] conn=20255 op=1 msgId=2 - RESULT err=0 tag=101 nentries=3 etime=0 notes=U
[14/Feb/2006:11:23:06 +0000] conn=20255 op=2 msgId=3 - SRCH base="ou=people,o=domain-dev.co.uk,dc=domain-dev,dc=co,dc=uk" scope=2 filter="(&(mail=*)(cn=*))" attrs="uid mail cn title company telephoneNumber physicalDeliveryOfficeName objectClass"
[14/Feb/2006:11:23:06 +0000] conn=20255 op=2 msgId=3 - SORT cn (5)
[14/Feb/2006:11:23:06 +0000] conn=20255 op=2 msgId=3 - VLV 0:4:0:0 1:5 (0)
[14/Feb/2006:11:23:07 +0000] conn=20255 op=2 msgId=3 - RESULT err=0 tag=101 nentries=5 etime=1 notes=U
NOW SELECTING USERID
[14/Feb/2006:11:23:50 +0000] conn=20255 op=3 msgId=4 - SRCH base="uid=testmail,ou=people,o=domain-dev.co.uk,dc=domain-dev,dc=co,dc=uk" scope=0 filter="(&(mail=*)(cn=*))" attrs="cn displayName givenName sn initials uid departmentNumber title homePhone mail manager mobile company pager secretary description facsimileTelephoneNumber l physicalDeliveryOfficeName postalCode st street c telephoneNumber mailAlternateAddress objectClass"
[14/Feb/2006:11:23:50 +0000] conn=20255 op=3 msgId=4 - RESULT err=0 tag=101 nentries=1 etime=0
PRESSING OK (WITH USER ID SELECTED)
[14/Feb/2006:11:24:20 +0000] conn=20256 op=-1 msgId=-1 - fd=225 slot=225 LDAP connection from 192.168.170.99 to 192.168.170.97
[14/Feb/2006:11:24:20 +0000] conn=20256 op=0 msgId=1 - BIND dn="" method=128 version=2
[14/Feb/2006:11:24:20 +0000] conn=20256 op=0 msgId=1 - RESULT err=0 tag=97 nentries=0 etime=0 dn=""
[14/Feb/2006:11:24:20 +0000] conn=20256 op=1 msgId=2 - SRCH base="o=domain-dev.co.uk,dc=domain-dev,dc=co,dc=uk" scope=2 filter="(uid=testmail)" attrs="cn uid mail givenName sn icsCalendar"
[14/Feb/2006:11:24:20 +0000] conn=20256 op=1 msgId=2 - RESULT err=0 tag=101 nentries=0 etime=0
[14/Feb/2006:11:24:20 +0000] conn=20256 op=2 msgId=3 - UNBIND
[14/Feb/2006:11:24:20 +0000] conn=20256 op=2 msgId=-1 - closing - U1
[14/Feb/2006:11:24:21 +0000] conn=20256 op=-1 msgId=-1 - closed.
NOW WHEN ENTERING USER ID DIRECTLY (that is NOT clicking on SEARCH in the ADD CALENDAR BOX)
[14/Feb/2006:11:25:16 +0000] conn=20257 op=-1 msgId=-1 - fd=225 slot=225 LDAP connection from 192.168.170.99 to 192.168.170.97
[14/Feb/2006:11:25:16 +0000] conn=20257 op=0 msgId=1 - BIND dn="" method=128 version=2
[14/Feb/2006:11:25:16 +0000] conn=20257 op=0 msgId=1 - RESULT err=0 tag=97 nentries=0 etime=0 dn=""
[14/Feb/2006:11:25:16 +0000] conn=20257 op=1 msgId=2 - SRCH base="o=domain-dev.co.uk,dc=domain-dev,dc=co,dc=uk" scope=2 filter="(uid=testmail)" attrs="cn uid mail givenName sn icsCalendar"
[14/Feb/2006:11:25:16 +0000] conn=20257 op=1 msgId=2 - RESULT err=0 tag=101 nentries=0 etime=0
[14/Feb/2006:11:25:16 +0000] conn=20257 op=2 msgId=3 - UNBIND
[14/Feb/2006:11:25:16 +0000] conn=20257 op=2 msgId=-1 - closing - U1
[14/Feb/2006:11:25:16 +0000] conn=20257 op=-1 msgId=-1 - closed.
OUTLOOK CONNECTOR LOGS
02/14/2006 11:25:16.223 (0x0e34) {Addin } [Error ]: wc /get_userprefs.wcap?userid=testmail&id=bo3bn0u68x8sb5rb&fmt-out=text%2Fcalendar
02/14/2006 11:25:16.223 (0x0e34) {Addin } [Error ]: wcap returned errno: 61
02/14/2006 11:25:16.223 (0x0e34) {Addin } [Warning]: LookUpUser getUserPropertiesByEmailID failed : Denied Access
Initially I thought that it maybe something to do with ACI but then the search parameters are not correct at the point of clicking ok.
My Outlook Connector deployment configuration for the "LDAP" tab is as follows:
Search base (root of LDAP directory): ou=people,o=domain-dev.co.uk,dc=domain-dev,dc=co,dc=uk
VLV Search filter: (&(mail=*)(cn=*))
Advanced search filter: (cn=%s*),(givenName=%s*),(sn=%s*),(title=%s*),(uid=%s*),(company=%s*),(departmentNumber=%s*),(physicalDeliveryOfficeName=%s*),(l=*%s*)
Name resolution filter: (&(mail=*)(|(mail=%s*)(|(cn=%s*)(|(sn=%s*)(givenName=%s*)))))
VLV sort attribute: cn
Search timeout after: 1minute
Maximum number of search results returned: 10
Require authentification (See Help for LDAP syntax examples): (User DN pattern) uid=%S,ou=people,o=domain-dev.co.uk,dc=domain-dev,dc=co,dc=uk
Retrieve user settings from LDAP (User DN pattern): uid=%S,ou=people,o=domain-dev.co.uk,dc=domain-dev,dc=co,dc=uk
Does anyone have any ideas?
Thanks
PS: This is also posted in the IMS mailing list, so apologises for duplication to people who visit both forums.

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Hi,
simba1 wrote:
Installed Java Connector (v 7.2.310.1) for MS Outlook 2002 with SP3.
I have different usernames and passwords for the mail server and the calendar server. Used fake server name for the mail server in the deployment program, and kept getting the 'Unable to connect to the new server' error when installing on the end user computer.
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Dear All
I have big problem with sun outlook connector and I can find any way to fix the problem,
I am using sun java system connector deployment to create installation script for my clients.
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19:02:29 [5475] TMP directory is 'C:\DOCUME~1\MMESKA~1\LOCALS~1\Temp'.
19:02:31 [5362] Checking Windows version.
19:02:31 [5363] Windows version is 5.1.
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19:02:31 [5509] Checking default mail client.
19:02:31 [5508] Default mail client is 'Microsoft Outlook'.
19:02:31 [5178] Verifying that Outlook is not running.
19:02:31 [5179] Trying to login to shared session.
19:02:31 [5369] Installing Sun Java System MAPI Service Providers using 'C:\DOCUME~1\MMESKA~1\LOCALS~1\Temp\Sun Outlook Connector\sunone-mapi-services.msi'.
19:02:32 [5502] Upgrading the Sun Java System MAPI Service Providers.
19:02:40 [5370] Finished installing Sun Java System MAPI Service Providers.
19:02:40 [5366] Checking whether Sun Java System MAPI Service Providers are installed.
19:02:40 [5367] Sun Java System MAPI Service Providers are installed.
19:02:40 [5416] Checking whether Microsoft LDAP Directory MAPI Service Provider is installed.
19:02:40 [5418] The Microsoft LDAP Directory MAPI Service Provider is not installed:
19:02:40 File 'C:\Program Files\Common Files\System\MAPI\1033\EMABLT32.DLL' does not exist.
19:02:40 [5416] Checking whether Microsoft LDAP Directory MAPI Service Provider is installed.
19:02:40 [5418] The Microsoft LDAP Directory MAPI Service Provider is not installed:
19:02:40 File 'C:\Program Files\Common Files\System\MAPI\1033\EMABLT32.DLL' does not exist.
19:02:41 ERROR: Microsoft LDAP Directory MAPI Service Provider must first be installed.
Best regards
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Hi,
Have a look at:
http://forum.java.sun.com/thread.jspa?messageID=9320116
Directions on the installation/configuration and requirements of the outlook connector (for 2005Q4 since you haven't told us what version of the comm suite you are using) are available at docs.sun.com e.g.
http://docs.sun.com/app/docs/prod/2783#hic
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Regards,
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User2 - Did not received the email
User1 - Travels to place of works and logs onto his works PC (not the laptop which is at home)
User1 - Also receives a copy of all messages sent to User2 and notices that he doesn't have a copy of the email he sent to User2 at 23:18.
User1 - Checks his sent items, there is no email there from 23:18
User1 - Confirms that User3, User4 received the email, which they have.
He contacts me (support) asking what is going on. I investigate by looking at his OWA (thinking it could be a syncing issue), the email doesn't show up UNLESS I do an advance search on his OWA Email Box, which tells me there are two emails 1 in his Inbox
and 1 in his drafts. Move away from the advanced search and the email cannot be found.
I complete a Deliver Report for User2 for this missing email; Results below
Submitted
19/01/2015 23:18 EXC01
The message was submitted to exc01.*.
Pending
19/01/2015 23:18 exc01.
Message was received by exc01. from EXC01.
19/01/2015 23:18 exc01.
This message was redirected to another email address.
19/01/2015 23:18 exc01.
The message has been transferred from exc01. to EXC01.
Delivered
19/01/2015 23:18 exc01.
The message was successfully delivered.
Even the Get-MessageTrackingLog tells me the message was sent. Though there was a HAREDIRECTFAIL & AGENTINFO in the processing.
If anyone can help me workout what the heck is happening here, id be very appreciative.
Thanks
Neil

Hi there Amy,
User1 sends about 10-20 emails a day to User2 and they have been fine since and beforehand. Its just this instance.
User1 = Director
User2 = PA
It was an Email not a Meeting Request.
The email in question was being replied to.
To: UserEX
Cc: User2; User3; User4
The Director receives a copy of all emails sent to his PA. In this instance neither one of them received the email. The only people to receive the email was UserEX, User3, User4.
Also the Directors email (User1) wasn't in his sent items on his work PC in the morning. (Remember he sent it from his laptop at home during the late evening the day before).
The trackinglogs & delivery reports, say that the email got delivered to all recipients. Further investigation suggests that this email is there but not visible to them.
Its a strange one I know, but I'm wondering what would cause an email to be there but not invisible?.

Adobe Shared Review Doesn't Recognize Outlook 2010 as Default Email Program

We just received new laptops from our company with Windows 7 on them and Acrobat 9.4.0. Previously, we were using Windows XP with Acrobat 8.3.2 and didn't have the following issue.
When I begin a shared review and get to the Add Email dialog, I click To: and Acrobat pops up an error that Outlook is not the default email program. Fact is, though, it is the default email program. I checked under Default Programs and made sure Microsoft Outlook was set.
Needless to say, this completely prohibits us from using Shared Review. There is no way around this that I can see (I tried just typing in email addresses but then it tells me it can't send it because I don't have an email client).
Outlook opens fine via email links from my browsers (IE and FF), other documents, etc. The IE default email is set to Outlook as well (not sure that makes a difference).
My fear is that this is a result of Windows 7 'not being fully supported by Adobe until an undisclosed release'. Please tell me I am wrong and there is a setting I am missing.
I am inserting an image of the error.

There have been other messages concerning compatibility issues with MS Office 2010
Since Outlook is part of Office, I will guess that is your problem
Will NOT work with MS Office 2010 - http://forums.adobe.com/thread/687988?tstart=0
http://ptihosting.com/blog/it-blog/microsoft-office-2010-rtm-and-adobe-acrobat-incompatibl e/
Also discussed in the Acrobat FAQ http://www.adobe.com/products/acrobat/faq/

Outlook 2013/ Windows 8 emails being deleted

I was away from my laptop (accessing email via iPad & iPhone) for a week in June after installing the new Outlook. I save certain important emails (bills/things I haven't read yet, etc.) in my inbox. When hundreds of new emails came in
that week, all the old emails were deleted & can't be found anywhere to be retrieved. I could still access them on google mail online, but didn't remember every one that I had saved. My previous organization was impossible to retrieve there.
I recently returned from a 2-week trip where, of course, thousands of emails came in to my laptop at home. I accessed all emails on my iPad while I was away. Since so many came in I only got about 8 days' worth of email downloaded into Outlook.
And of course all my older emails I had been saving are gone again...not able to be found anywhere. If I had not moved them into specific folders, they are gone. Any suggestions to prevent this in the future? Settings? Ways to
get these lost emails? No search (even in deleted or spam folders) show these missing emails.

Hi,
First thing to confirm is which mail account type are you using? Can you still view old messages from web-access?
You can check the steps below:
1. Check if you have created rules to automatically delete or move mails.
2. Check if you have enabled AutoArchive and have set it to automatically delete expired emails.
If you have enabled AutoArchive, to get the lost emails, search archive.pst or *.PST in the local drive.
For Outlook 2010 and Outlook 2013 on Windows Vista, Windows 7 or Windows 8 the default location is:
C:\Users\%username%\Documents\Outlook Files\
If you have multiple pst-files you can get an overview via:
File-> Account Settings-> Account Settings-> tab Data Files
Import Outlook items from pst-file to check the result:
http://office.microsoft.com/en-us/outlook-help/import-outlook-items-from-an-outlook-data-file-pst-HA102919679.aspx?CTT=5&origin=HA102749454
->Any suggestions to prevent this in the future? Settings?
Assuming you are using IMAP account, to make sure you don’t lose any of data, you’ll need to create backups of your IMAP pst-file or regularly export the folders:
http://www.howto-outlook.com/howto/backupandrestore.htm
Hope this helps.
Regards

Outlook connector - sending mail to alias'es doesn't work ...

Hi,
We are using JES5 with the latest outlook connector (7.2.402.1)
The user accounts have mailalternateaddress entries that consist of their initials. ([email protected])
the uid is the same as their initials (ie uid=hda)
the main 'mail' attribute is made of firstname.lastname, ie '[email protected]'
In the UWC we are able to type 'hda' in the to: field or 'heidi.alloos', when we click 'send' the @domain.com is added and both mails arrive.
In the outlook connector, I need the same feature but there, i am only able to use heidi.alloos<enter>
When I try to type 'hda' , outlook says 'microsoft office outlook does not recognize 'hda', probably because this entry is - by default - nowheree to be found in the global address list
Is there a way to obtain the same result in outlook, possibly by tweaking some of the entries in the LDAP tab in the outlook connector deployment tool ? When I go to the addressbook in outlook, and perform a find based on the alias field, it does find the user, so somehow outlook should be able to find it rightaway, yes ?
kind regards,
Tom.

Hi,
tom_absi wrote:
I've found it:
in deployment tool, change name resolution filter to:
(&(mail=*)(|(mail=%s*)(mailalternateaddress=%s*)(|(cn=%s*)(|(sn=%s*)(givenName=%s*)))))Thanks for posting this update. I take it that you got the answer you were after in the [email protected] mailing list?
i.e. http://docs.sun.com/app/docs/doc/819-4410/gamwu?l=en&a=view
Regards,
Shane.

Outlook Connector is missing emails

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