Outlook crashes when connected online
I have an item in my deleted items folder causing Outlook to crash as soon as it connects to 'send'. The item was flagged to synch with my salesforce plugin, but now I cannot permanantly delete it as it claims there is nothing to delete. I have tried repair
and scanpst. Any ideas? thanks.
Hi,
According to your description, an invisible item makes your Outlook client crash. If I misunderstand your meaning, please feel free to let me know.
If yes, I recommend you try the safe mode with disabling all Add-ons. And you can try to delete the items through OWA. Additionally, you can also try to recreate the profile to check if your Outlook client still crashes.
Thanks,
Angela Shi
TechNet Community Support
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ITunes crashing when connecting to the store on Windows 8.1
Hello,
I had iTunes crashing when connecting to the iTunes Store with an Apple ID. I tried unsucessfully all the solutions posted on the many threads of people having the same issue. So I decided to reinstall Windows. A clean Windows 8.1 install from the Microsoft DVD. And guess what, it is still crashing! How can this even be possible?
The problem:
- iTunes crashes when connecting to the store with an Apple ID. It connects, briefly freezes, then crashes.
- I can access the store without an Apple ID without crashes. But it crashes as soon as I connect with an Apple ID.
The system:
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- Antivirus is the built-in Windows Defender.
- Firewall is the built-in Windows Firewall.
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There are tons of threads about this. I tried all the solutions posted, including:
- Adding "C:\Program Files (x86)\Common Files\Apple\Apple Application Support" to the PATH environment variable
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These solutions seem to have worked for almost everyone, but not me. The crash details in the Windows Application log are useless. Faulty module name is 'unknown'.
I am out of solutions. Is there anything left to do? Can anyone out Apple debug the dump file or something? Is there any way to contact Apple about this issue?
Many thanks.Hey zoyashahab,
Ok, so it sounds like there are two issues here we want to address, the first being the iTunes Store connection issue and the second being iTunes not recognizing your iOS devices.
First, I'd start with troubleshooting the recognition by following the steps in here:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
If after getting that running again, you still can't connect to the iTunes Store, then I'd go through the troubleshooting steps in here:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Welcome to Apple Support Communities!
Best,
Delgadoh -
Outlook crashes when replying to email sent from Mail
Two of my staff are reporting that when they send email to people using Outlook, the recipient's outlook crashes when they try to reply.
Has anyone experienced this? i've checked smtp servers, corrupt fonts etc.
it seems to happen inconsistantly (i use outlook myself and have no problems).Frank thanks for bringing this post back up. I thought for sure it would go unnoticed. It seems to me that there is currently nothing the Geniuses can do about it - and because they claim it's an Android issue I doubt this will be addressed in the next iOS. Unless Android sends an update to their users fixing the problem - if it is an Android problem after all - then it looks like we are left to finding a solution on our own. Like I said previously, the only workaround I found is by "forwarding" the email and then manually entering the sender's address.
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Browsers on my MacBook Pro Early 2011 running Yosemite keep on crashing when connected to gmail or google drive. This happens with Safari, Firefox and Chrome. Any suggestions on further digging?
Here is the most recent crash and this one involved Safari:
Process: com.apple.WebKit.WebContent [13867]
Path: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Identifier: com.apple.WebKit.WebContent
Version: 10600 (10600.1.25)
Build Info: WebKit2-7600001025000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [312]
User ID: 503
Date/Time: 2014-11-20 23:13:50.158 -0700
OS Version: Mac OS X 10.10 (14A389)
Report Version: 11
Anonymous UUID: 7BD1BB1A-05E8-2E0A-0AEC-194138422DAF
Sleep/Wake UUID: A82848B2-ADC0-4EED-BB1B-7CC2488FDC35
Time Awake Since Boot: 5400 seconds
Time Since Wake: 4100 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000015
VM Regions Near 0x15:
-->
__TEXT 0000000106b11000-0000000106b12000 [ 4K] r-x/rwx SM=COW /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Application Specific Information:
Bundle controller class:
BrowserBundleController
Process Model:
Multiple Web Processes
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.security 0x00007fff8820d336 std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 18
1 com.apple.security 0x00007fff8820d341 std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 29
2 com.apple.security 0x00007fff8820d341 std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 29
3 com.apple.security 0x00007fff8820d341 std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 29
4 com.apple.security 0x00007fff8820d34d std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 41
5 com.apple.security 0x00007fff8820d34d std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 41
6 com.apple.security 0x00007fff8820d34d std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 41
7 com.apple.security 0x00007fff8820d341 std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 29
8 com.apple.security 0x00007fff8820d34d std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 41
9 com.apple.security 0x00007fff8820d34d std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 41
10 com.apple.security 0x00007fff8820d34d std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 41
11 com.apple.security 0x00007fff8820d341 std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 29
12 com.apple.security 0x00007fff8820d341 std::__1::__tree<void*, std::__1::less<void*>, std::__1::allocator<void*> >::destroy(std::__1::__tree_node<void*, void*>*) + 29
13 com.apple.security 0x00007fff8815f523 Security::TrackingAllocator::~TrackingAllocator() + 37
14 com.apple.security 0x00007fff8815e7ba Security::DbVersion::open() + 2156
15 com.apple.security 0x00007fff8815dbce Security::DbVersion::DbVersion(Security::AppleDatabase const&, Security::RefPointer<Security::AtomicBufferedFile> const&) + 154
16 com.apple.security 0x00007fff8815d7e0 Security::DbModifier::getDbVersion(bool) + 308
17 com.apple.security 0x00007fff8815d68d Security::DbModifier::openDatabase() + 55
18 com.apple.security 0x00007fff8815d369 Security::Database::_dbOpen(Security::DatabaseSession&, unsigned int, Security::AccessCredentials const*, void const*) + 85
19 com.apple.security 0x00007fff8815cc4f Security::DatabaseManager::dbOpen(Security::DatabaseSession&, Security::DbName const&, unsigned int, Security::AccessCredentials const*, void const*) + 67
20 com.apple.security 0x00007fff8815c912 Security::DatabaseSession::DbOpen(char const*, cssm_net_address const*, unsigned int, Security::AccessCredentials const*, void const*, long&) + 156
21 com.apple.security 0x00007fff8816bc7a cssm_DbOpen(long, char const*, cssm_net_address const*, unsigned int, cssm_access_credentials const*, void const*, long*) + 219
22 com.apple.security 0x00007fff8816b9bf CSSM_DL_DbOpen + 111
23 com.apple.security 0x00007fff8816ac8e Security::CssmClient::DbImpl::open() + 212
24 com.apple.security 0x00007fff8816c075 SSDatabaseImpl::open(Security::DLDbIdentifier const&) + 59
25 com.apple.security 0x00007fff8816bdc1 SSDLSession::DbOpen(char const*, cssm_net_address const*, unsigned int, Security::AccessCredentials const*, void const*, long&) + 245
26 com.apple.security 0x00007fff8816bc7a cssm_DbOpen(long, char const*, cssm_net_address const*, unsigned int, cssm_access_credentials const*, void const*, long*) + 219
27 com.apple.security 0x00007fff8816b9bf CSSM_DL_DbOpen + 111
28 com.apple.security 0x00007fff8816ac8e Security::CssmClient::DbImpl::open() + 212
29 com.apple.security 0x00007fff88183307 Security::KeychainCore::Trust::evaluate(bool) + 1865
30 com.apple.security 0x00007fff88182a10 SecTrustEvaluate + 48
31 com.apple.CFNetwork 0x00007fff8d1f8d26 SerializableArchive::add(__CFString const*, __SecTrust*) + 92
32 com.apple.CFNetwork 0x00007fff8d199c5f URLProtectionSpace::serializeToPropertyList(SerializableArchive*) const + 371
33 com.apple.CFNetwork 0x00007fff8d121d56 Archiver<URLProtectionSpace, _CFURLProtectionSpace*>::archive(_CFURLProtectionSpace*) + 36
34 com.apple.CFNetwork 0x00007fff8d121cc0 _CFURLProtectionSpaceCreateArchive + 60
35 com.apple.CFNetwork 0x00007fff8d1227ba -[NSURLProtectionSpace encodeWithCoder:] + 44
36 com.apple.Foundation 0x00007fff9667329b _encodeObject + 1144
37 com.apple.WebKit 0x00007fff900c15b6 IPC::ArgumentCoder<WebCore::ProtectionSpace>::encodePlatformData(IPC::ArgumentE ncoder&, WebCore::ProtectionSpace const&) + 210
38 com.apple.WebKit 0x00007fff900d14a8 bool IPC::Connection::sendSync<Messages::WebPageProxy::CanAuthenticateAgainstProtect ionSpaceInFrame>(Messages::WebPageProxy::CanAuthenticateAgainstProtectionSpaceIn Frame&&, Messages::WebPageProxy::CanAuthenticateAgainstProtectionSpaceInFrame::Reply&&, unsigned long long, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000l> >, unsigned int) + 118
39 com.apple.WebKit 0x00007fff8ff73ae5 WebKit::WebFrameLoaderClient::canAuthenticateAgainstProtectionSpace(WebCore::Do cumentLoader*, unsigned long, WebCore::ProtectionSpace const&) + 123
40 com.apple.WebCore 0x00007fff8d9ffe1a WebCore::ResourceLoader::canAuthenticateAgainstProtectionSpace(WebCore::Protect ionSpace const&) + 58
41 com.apple.WebKit 0x00007fff8ff8872b WebKit::WebResourceLoader::canAuthenticateAgainstProtectionSpace(WebCore::Prote ctionSpace const&) + 25
42 com.apple.WebKit 0x00007fff9013e89e void IPC::handleMessage<Messages::WebResourceLoader::CanAuthenticateAgainstProtectio nSpace, WebKit::WebResourceLoader, void (WebKit::WebResourceLoader::*)(WebCore::ProtectionSpace const&)>(IPC::MessageDecoder&, WebKit::WebResourceLoader*, void (WebKit::WebResourceLoader::*)(WebCore::ProtectionSpace const&)) + 92
43 com.apple.WebKit 0x00007fff9013e304 WebKit::WebResourceLoader::didReceiveWebResourceLoaderMessage(IPC::Connection*, IPC::MessageDecoder&) + 220
44 com.apple.WebKit 0x00007fff8ffec16a IPC::Connection::dispatchMessage(std::__1::unique_ptr<IPC::MessageDecoder, std::__1::default_delete<IPC::MessageDecoder> >) + 94
45 com.apple.WebKit 0x00007fff8ffee2e2 IPC::Connection::dispatchOneMessage() + 114
46 com.apple.JavaScriptCore 0x00007fff9136e357 ***::RunLoop::performWork() + 423
47 com.apple.JavaScriptCore 0x00007fff9136ea22 ***::RunLoop::performWork(void*) + 34
48 com.apple.CoreFoundation 0x00007fff8fac8661 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
49 com.apple.CoreFoundation 0x00007fff8faba7ed __CFRunLoopDoSources0 + 269
50 com.apple.CoreFoundation 0x00007fff8fab9e1f __CFRunLoopRun + 927
51 com.apple.CoreFoundation 0x00007fff8fab9838 CFRunLoopRunSpecific + 296
52 com.apple.HIToolbox 0x00007fff9477a43f RunCurrentEventLoopInMode + 235
53 com.apple.HIToolbox 0x00007fff9477a1ba ReceiveNextEventCommon + 431
54 com.apple.HIToolbox 0x00007fff94779ffb _BlockUntilNextEventMatchingListInModeWithFilter + 71
55 com.apple.AppKit 0x00007fff883e3821 _DPSNextEvent + 964
56 com.apple.AppKit 0x00007fff883e2fd0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
57 com.apple.AppKit 0x00007fff883d6f73 -[NSApplication run] + 594
58 com.apple.AppKit 0x00007fff883c2424 NSApplicationMain + 1832
59 libxpc.dylib 0x00007fff8d486ef2 _xpc_objc_main + 793
60 libxpc.dylib 0x00007fff8d488a9d xpc_main + 490
61 com.apple.WebKit.WebContent 0x0000000106b11b40 0x106b11000 + 2880
62 libdyld.dylib 0x00007fff956165c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8a4f722e kevent64 + 10
1 libdispatch.dylib 0x00007fff8be6ca6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8a4f6946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8bf804a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8a4f6946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8bf804a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8a4f6946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8bf804a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8a4f6946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8bf804a1 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8a4f6946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8bf804a1 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8a4f152e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8a4f069f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8fabab14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8fab9fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8fab9838 CFRunLoopRunSpecific + 296
5 com.apple.AppKit 0x00007fff885468f7 _NSEventThread + 137
6 libsystem_pthread.dylib 0x00007fff8bf822fc _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff8bf82279 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff8bf804b1 thread_start + 13
Thread 8:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff8a4f6132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff87de6c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00007fff90ec42d4 JSC::BlockAllocator::blockFreeingThreadMain() + 228
3 com.apple.JavaScriptCore 0x00007fff90eb9a9f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff8bf822fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff8bf82279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff8bf804b1 thread_start + 13
Thread 9:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8a4f6132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff87de6c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00007fff90ec486b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00007fff90ec46c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff90eb9a9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff8bf822fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff8bf82279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff8bf804b1 thread_start + 13
Thread 10:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8a4f6132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff87de6c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00007fff90ec486b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00007fff90ec46c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff90eb9a9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff8bf822fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff8bf82279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff8bf804b1 thread_start + 13
Thread 11:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8a4f6132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff87de6c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00007fff90ec486b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00007fff90ec46c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff90eb9a9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff8bf822fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff8bf82279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff8bf804b1 thread_start + 13
Thread 12:: WebCore: Scrolling
0 libsystem_kernel.dylib 0x00007fff8a4f152e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8a4f069f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff8fabab14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff8fab9fdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff8fab9838 CFRunLoopRunSpecific + 296
5 com.apple.CoreFoundation 0x00007fff8fb6fed1 CFRunLoopRun + 97
6 com.apple.WebCore 0x00007fff8d9f1654 WebCore::ScrollingThread::initializeRunLoop() + 244
7 com.apple.JavaScriptCore 0x00007fff90eb9a9f ***::wtfThreadEntryPoint(void*) + 15
8 libsystem_pthread.dylib 0x00007fff8bf822fc _pthread_body + 131
9 libsystem_pthread.dylib 0x00007fff8bf82279 _pthread_start + 176
10 libsystem_pthread.dylib 0x00007fff8bf804b1 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000015 rcx: 0x00000000000fc080 rdx: 0x0000000000086730
rdi: 0x00007fff590ec210 rsi: 0x0000000000000015 rbp: 0x00007fff590ec010 rsp: 0x00007fff590ec000
r8: 0x0000000000000003 r9: 0x00007fbdeac00000 r10: 0x0000000000000030 r11: 0x00007fbdeac00000
r12: 0x0000000000002cf8 r13: 0x00007fbdeac6bcd0 r14: 0x00007fff590ec210 r15: 0x00007fff590ec240
rip: 0x00007fff8820d336 rfl: 0x0000000000010202 cr2: 0x0000000000000015
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x106b11000 - 0x106b11ffb com.apple.WebKit.WebContent (10600 - 10600.1.25) <0052B6B6-528C-376E-AF59-16E17BB206E3> /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
0x106b1d000 - 0x106b1dfff WebProcessShim.dylib (7600.1.25) <98D0302B-2534-38AA-915E-3B367C1908AC> /System/Library/Frameworks/WebKit.framework/WebProcess.app/Contents/MacOS/WebPr ocessShim.dylib
0x10b3f6000 - 0x10b3f6ffb com.apple.datadetectors.plugins.phone (6.0 - 396.1) <B19E8E8D-18AC-392F-AC01-E6B8A7FF45E8> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/PlugIns/PhoneNumb ers.plugin/PhoneNumbers
0x10b742000 - 0x10b754fff com.apple.webcontentfilter.framework (5.1 - 5.1) <9A7E8B12-BDB4-3FB1-9283-48BDF586B624> /System/Library/PrivateFrameworks/WebContentAnalysis.framework/WebContentAnalys is
0x10b76a000 - 0x10b770ff7 com.apple.SymptomReporter (1.0 - 1) <3191E395-6284-3C5F-BDA2-BB061CF00B51> /System/Library/PrivateFrameworks/Symptoms.framework/Frameworks/SymptomReporter .framework/SymptomReporter
0x10b817000 - 0x10b8caff7 com.apple.NetworkExtension (1.0 - 1) <30A5B116-F7A3-3523-85C8-D457CAB6BB8A> /System/Library/Frameworks/NetworkExtension.framework/NetworkExtension
0x7fff6bed4000 - 0x7fff6bf0a837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
0x7fff87855000 - 0x7fff87857ff7 libutil.dylib (38) <471AD65E-B86E-3C4A-8ABD-B8665A2BCE3F> /usr/lib/libutil.dylib
0x7fff87858000 - 0x7fff87d44fff com.apple.MediaToolbox (1.0 - 1562.19) <36062C5F-CC37-3F50-8383-07A9C8C75F33> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff87d45000 - 0x7fff87d4dff7 com.apple.icloud.FindMyDevice (1.0 - 1) <D198E170-3610-3727-BC87-73AD249CA097> /System/Library/PrivateFrameworks/FindMyDevice.framework/Versions/A/FindMyDevic e
0x7fff87d4e000 - 0x7fff87d59fff libcommonCrypto.dylib (60061) <D381EBC6-69D8-31D3-8084-5A80A32CB748> /usr/lib/system/libcommonCrypto.dylib
0x7fff87ddf000 - 0x7fff87e33fff libc++.1.dylib (120) <1B9530FD-989B-3174-BB1C-BDC159501710> /usr/lib/libc++.1.dylib
0x7fff87ef1000 - 0x7fff87f23ff3 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <C6DB0A07-F8E4-3837-BCA9-225F460EDA81> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
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0x7fff92e9b000 - 0x7fff92ec1ff7 com.apple.ChunkingLibrary (2.1 - 163.1) <3514F2A4-38BD-3849-9286-B3B991057742> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x7fff92ec2000 - 0x7fff92ec3ffb libremovefile.dylib (35) <3485B5F4-6CE8-3C62-8DFD-8736ED6E8531> /usr/lib/system/libremovefile.dylib
0x7fff92ec4000 - 0x7fff92edbff7 libLinearAlgebra.dylib (1128) <E78CCBAA-A999-3B65-8EC9-06DB15E67C37> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLi -
Outlook crashes when trying to attach file. Excel crashes when trying to save. (Possibly Connected)
A colleague is trying to attach a file to an email by clicking the attachment icon and it crashes, however it does not crash when you drag and drop.
When they try to save an excel file by going New File > Save as, it crashes, but when you right click in a folder or desktop and create new excel and then work on it and save, it works.
I already uninstalled, install compatibility pack again, reinstall, updated, disable all add-ons and ran them both in safe mode and it still crashes. Any ideas?
Thanks in advance.'''eshbach''', Did you try updating the Trusteer Rapport software and did it fix the problem with Firefox crashing when downloading a file or saving a page?
'''mike_berry413''',
If you don't need the Trusteer Rapport software, you can remove it. If you need the software, you can try updating it or else temporarily disable it to see if that stops the crashes.
For the record, here is the crash report from the ReportID you posted:
https://crash-stats.mozilla.com/report/index/bp-fcd33048-3845-45f3-907c-9c5c62110930
Firefox 7.0.1 Crash Report [@ rapporttanzan7.dll@0x620c ]
ID: fcd33048-3845-45f3-907c-9c5c62110930
Signature: rapporttanzan7.dll@0x620c -
Itunes crashes when connected to ipad
i tunes crashes when i connect my ipad
I have a similar problem.
iTunes 11.1.0.126
on Windows XP
(latest)
iPad mini w. iOS 7
Everyrthing works fine (for iPhone, iPod touch), but when i plug my iPad mini in everything works EXCEPT for klicking on the "Apps" section:
Here's the techncial information error report xmlt:
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="iTunes.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="gnsdk_dsp.dll" SIZE="3008536" CHECKSUM="0xA887225F" BIN_FILE_VERSION="1.9.6.45" BIN_PRODUCT_VERSION="1.9.6.0" PRODUCT_VERSION="1.9.6" FILE_DESCRIPTION="Gracenote SDK component" COMPANY_NAME="Gracenote, Inc." PRODUCT_NAME="Gracenote SDK" FILE_VERSION="1.9.6.45" ORIGINAL_FILENAME="gnsdk_dsp.dll" INTERNAL_NAME="gnsdk_dsp" LEGAL_COPYRIGHT="Copyright (C) 2012" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2EB544" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.9.6.45" UPTO_BIN_PRODUCT_VERSION="1.9.6.0" LINK_DATE="04/16/2012 19:19:30" UPTO_LINK_DATE="04/16/2012 19:19:30" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="gnsdk_musicid.dll" SIZE="219672" CHECKSUM="0xA9508E44" BIN_FILE_VERSION="1.9.6.115" BIN_PRODUCT_VERSION="1.9.6.0" PRODUCT_VERSION="1.9.6" FILE_DESCRIPTION="Gracenote SDK component" COMPANY_NAME="Gracenote, Inc." PRODUCT_NAME="Gracenote SDK" FILE_VERSION="1.9.6.115" ORIGINAL_FILENAME="gnsdk_musicid.dll" INTERNAL_NAME="gnsdk_musicid" LEGAL_COPYRIGHT="Copyright (C) 2012" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x439C1" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.9.6.115" UPTO_BIN_PRODUCT_VERSION="1.9.6.0" LINK_DATE="04/16/2012 19:19:41" UPTO_LINK_DATE="04/16/2012 19:19:41" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="gnsdk_sdkmanager.dll" SIZE="776216" CHECKSUM="0x49EE57B7" BIN_FILE_VERSION="1.9.6.502" BIN_PRODUCT_VERSION="1.9.6.0" PRODUCT_VERSION="1.9.6" FILE_DESCRIPTION="Gracenote SDK component" COMPANY_NAME="Gracenote, Inc." PRODUCT_NAME="Gracenote SDK" FILE_VERSION="1.9.6.502" ORIGINAL_FILENAME="gnsdk_sdkmanager.dll" INTERNAL_NAME="gnsdk_sdkmanager" LEGAL_COPYRIGHT="Copyright (C) 2012" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xBF7FA" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.9.6.502" UPTO_BIN_PRODUCT_VERSION="1.9.6.0" LINK_DATE="04/16/2012 19:19:08" UPTO_LINK_DATE="04/16/2012 19:19:08" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="gnsdk_submit.dll" SIZE="262680" CHECKSUM="0xB8940F1A" BIN_FILE_VERSION="1.9.6.143" BIN_PRODUCT_VERSION="1.9.6.0" PRODUCT_VERSION="1.9.6" FILE_DESCRIPTION="Gracenote SDK component" COMPANY_NAME="Gracenote, Inc." PRODUCT_NAME="Gracenote SDK" FILE_VERSION="1.9.6.143" ORIGINAL_FILENAME="gnsdk_submit.dll" INTERNAL_NAME="gnsdk_submit" LEGAL_COPYRIGHT="Copyright (C) 2012" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x40DF3" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.9.6.143" UPTO_BIN_PRODUCT_VERSION="1.9.6.0" LINK_DATE="04/16/2012 19:20:38" UPTO_LINK_DATE="04/16/2012 19:20:38" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iAdCore.dll" SIZE="1741128" CHECKSUM="0x2FF206A5" BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="1.0.0.1" FILE_DESCRIPTION="iAd Core" COMPANY_NAME="Apple, Inc" PRODUCT_NAME="iAd" FILE_VERSION="1.0.0.1" ORIGINAL_FILENAME="iAdCore.dll" INTERNAL_NAME="iAdCore.dll" LEGAL_COPYRIGHT="Copyright (C) 2012" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1AFCEE" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" LINK_DATE="09/14/2013 10:58:26" UPTO_LINK_DATE="09/14/2013 10:58:26" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iPodUpdaterExt.dll" SIZE="649032" CHECKSUM="0xE0EC1338" BIN_FILE_VERSION="11.1.128.5" BIN_PRODUCT_VERSION="11.1.128.5" PRODUCT_VERSION="11.1fc5" FILE_DESCRIPTION="iPod Universal Updater Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iPod Universal Updater" FILE_VERSION="11.1fc5" ORIGINAL_FILENAME="iPodUpdaterExt.dll" INTERNAL_NAME="iPod Universal Updater Module" LEGAL_COPYRIGHT="Apple Inc. (C) 2002-10" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA38FB" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.128.5" UPTO_BIN_PRODUCT_VERSION="11.1.128.5" LINK_DATE="08/06/2013 09:08:35" UPTO_LINK_DATE="08/06/2013 09:08:35" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.dll" SIZE="25247048" CHECKSUM="0x69DC0B67" BIN_FILE_VERSION="11.1.0.126" BIN_PRODUCT_VERSION="11.1.0.126" PRODUCT_VERSION="11.1.0.126" FILE_DESCRIPTION="iTunes" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.126" ORIGINAL_FILENAME="iTunes.dll" INTERNAL_NAME="iTunes" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x182352C" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.126" UPTO_BIN_PRODUCT_VERSION="11.1.0.126" LINK_DATE="09/18/2013 06:41:22" UPTO_LINK_DATE="09/18/2013 06:41:22" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.exe" SIZE="9789256" CHECKSUM="0x6DEC3387" BIN_FILE_VERSION="11.1.0.126" BIN_PRODUCT_VERSION="11.1.0.126" PRODUCT_VERSION="11.1.0.126" FILE_DESCRIPTION="iTunes" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.126" ORIGINAL_FILENAME="iTunes.exe" INTERNAL_NAME="iTunes" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x959C32" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.126" UPTO_BIN_PRODUCT_VERSION="11.1.0.126" LINK_DATE="09/18/2013 06:41:40" UPTO_LINK_DATE="09/18/2013 06:41:40" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesAdmin.dll" SIZE="405320" CHECKSUM="0x666329F6" BIN_FILE_VERSION="11.1.0.126" BIN_PRODUCT_VERSION="11.1.0.126" PRODUCT_VERSION="11.1.0.126" FILE_DESCRIPTION="iTunes Administrative DLL" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.126" ORIGINAL_FILENAME="iTunesAdmin.dll" INTERNAL_NAME="iTunesAdmin" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x6A8C4" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.126" UPTO_BIN_PRODUCT_VERSION="11.1.0.126" LINK_DATE="09/18/2013 06:16:31" UPTO_LINK_DATE="09/18/2013 06:16:31" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesHelper.dll" SIZE="148808" CHECKSUM="0x97BEE193" BIN_FILE_VERSION="11.1.0.126" BIN_PRODUCT_VERSION="11.1.0.126" PRODUCT_VERSION="11.1.0.126" FILE_DESCRIPTION="iTunesHelper DLL" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.126" ORIGINAL_FILENAME="iTunesHelper.dll" INTERNAL_NAME="iTunesHelper" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2462D" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.126" UPTO_BIN_PRODUCT_VERSION="11.1.0.126" LINK_DATE="09/18/2013 06:16:07" UPTO_LINK_DATE="09/18/2013 06:16:07" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesHelper.exe" SIZE="152392" CHECKSUM="0x927A67CA" BIN_FILE_VERSION="11.1.0.126" BIN_PRODUCT_VERSION="11.1.0.126" PRODUCT_VERSION="11.1.0.126" FILE_DESCRIPTION="iTunesHelper" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.126" ORIGINAL_FILENAME="iTunesHelper.exe" INTERNAL_NAME="iTunesHelper" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2AE20" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.126" UPTO_BIN_PRODUCT_VERSION="11.1.0.126" LINK_DATE="09/18/2013 06:16:08" UPTO_LINK_DATE="09/18/2013 06:16:08" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesMiniPlayer.dll" SIZE="117576" CHECKSUM="0x349333E5" BIN_FILE_VERSION="11.1.0.126" BIN_PRODUCT_VERSION="11.1.0.126" PRODUCT_VERSION="11.1.0.126" FILE_DESCRIPTION="iTunes Miniplayer DLL" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.126" ORIGINAL_FILENAME="iTunesMiniPlayer.dll" INTERNAL_NAME="iTunesMiniPlayer" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2593A" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.126" UPTO_BIN_PRODUCT_VERSION="11.1.0.126" LINK_DATE="09/18/2013 06:41:51" UPTO_LINK_DATE="09/18/2013 06:41:51" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunesOutlookAddIn.dll" SIZE="293192" CHECKSUM="0x6544291E" BIN_FILE_VERSION="11.1.0.126" BIN_PRODUCT_VERSION="11.1.0.126" PRODUCT_VERSION="11.1.0.126" FILE_DESCRIPTION="iTunes Outlook Add-in" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.126" ORIGINAL_FILENAME="iTunesOutlookAddIn.dll" INTERNAL_NAME="iTunesOutlookAddIn.dll" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5689E" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.126" UPTO_BIN_PRODUCT_VERSION="11.1.0.126" LINK_DATE="09/18/2013 06:41:44" UPTO_LINK_DATE="09/18/2013 06:41:44" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.Resources\iTunes.dll" SIZE="16239432" CHECKSUM="0x6182FC7D" BIN_FILE_VERSION="11.1.0.126" BIN_PRODUCT_VERSION="11.1.0.126" PRODUCT_VERSION="11.1.0.126" FILE_DESCRIPTION="iTunes Resource Library" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.126" ORIGINAL_FILENAME="iTunes.dll" INTERNAL_NAME="iTunes.dll" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF8AAD7" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.126" UPTO_BIN_PRODUCT_VERSION="11.1.0.126" LINK_DATE="09/18/2013 06:16:50" UPTO_LINK_DATE="09/18/2013 06:16:50" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.Resources\iTunesRegistry.dll" SIZE="177480" CHECKSUM="0xBD87BE41" BIN_FILE_VERSION="11.1.0.126" BIN_PRODUCT_VERSION="11.1.0.126" PRODUCT_VERSION="11.1.0.126" FILE_DESCRIPTION="iTunes Resource Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.126" ORIGINAL_FILENAME="iTunesRegistry.dll" INTERNAL_NAME="iTunesRegistry.dll" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3798C" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.126" UPTO_BIN_PRODUCT_VERSION="11.1.0.126" LINK_DATE="09/18/2013 06:16:39" UPTO_LINK_DATE="09/18/2013 06:16:39" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="iTunes.Resources\ca.lproj\iTunesLocalized.dll" SIZE="100168" CHECKSUM="0x1B1880BC" BIN_FILE_VERSION="11.1.0.117" BIN_PRODUCT_VERSION="11.1.0.117" PRODUCT_VERSION="11.1.0.117" FILE_DESCRIPTION="Mòdul de recursos de l’iTunes" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.117" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. Tots els drets reservats." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x28258" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.117" UPTO_BIN_PRODUCT_VERSION="11.1.0.117" LINK_DATE="09/13/2013 10:47:17" UPTO_LINK_DATE="09/13/2013 10:47:17" VER_LANGUAGE="Catalan (Spain) [0x3]" />
<MATCHING_FILE NAME="iTunes.Resources\cs.lproj\iTunesLocalized.dll" SIZE="94536" CHECKSUM="0xE08AD9DA" BIN_FILE_VERSION="11.1.0.117" BIN_PRODUCT_VERSION="11.1.0.117" PRODUCT_VERSION="11.1.0.117" FILE_DESCRIPTION="iTunes Resource Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.117" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. Všechna práva vyhrazena." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x2007A" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.117" UPTO_BIN_PRODUCT_VERSION="11.1.0.117" LINK_DATE="09/13/2013 10:47:17" UPTO_LINK_DATE="09/13/2013 10:47:17" VER_LANGUAGE="Czech (Czech Republic) [0x5]" />
<MATCHING_FILE NAME="iTunes.Resources\da.lproj\iTunesLocalized.dll" SIZE="95048" CHECKSUM="0xDCCFBCA3" BIN_FILE_VERSION="11.1.0.117" BIN_PRODUCT_VERSION="11.1.0.117" PRODUCT_VERSION="11.1.0.117" FILE_DESCRIPTION="iTunes-ressourcemodul" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.117" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. Alle rettigheder forbeholdes." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1C3A6" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.117" UPTO_BIN_PRODUCT_VERSION="11.1.0.117" LINK_DATE="09/13/2013 10:47:17" UPTO_LINK_DATE="09/13/2013 10:47:17" VER_LANGUAGE="Danish [0x406]" />
<MATCHING_FILE NAME="iTunes.Resources\de.lproj\iTunesLocalized.dll" SIZE="97608" CHECKSUM="0xAF3C82AB" BIN_FILE_VERSION="11.1.0.117" BIN_PRODUCT_VERSION="11.1.0.117" PRODUCT_VERSION="11.1.0.117" FILE_DESCRIPTION="iTunes Resource Module" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.117" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. Alle Rechte vorbehalten." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x19C63" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.117" UPTO_BIN_PRODUCT_VERSION="11.1.0.117" LINK_DATE="09/13/2013 10:47:17" UPTO_LINK_DATE="09/13/2013 10:47:17" VER_LANGUAGE="German (Germany) [0x407]" />
<MATCHING_FILE NAME="iTunes.Resources\el.lproj\iTunesLocalized.dll" SIZE="99144" CHECKSUM="0x6E19DC8D" BIN_FILE_VERSION="11.1.0.117" BIN_PRODUCT_VERSION="11.1.0.117" PRODUCT_VERSION="11.1.0.117" FILE_DESCRIPTION="Υπομονάδα πόρων iTunes" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.117" ORIGINAL_FILENAME="iTunesLocalized.dll" INTERNAL_NAME="iTunesLocalized.dll" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. Με επιφύλαξη κάθε δικαιώματος." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x19C54" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.117" UPTO_BIN_PRODUCT_VERSION="11.1.0.117" LINK_DATE="09/13/2013 10:47:17" UPTO_LINK_DATE="09/13/2013 10:47:17" VER_LANGUAGE="Greek [0x408]" />
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<MATCHING_FILE NAME="iTunesHelper.Resources\nb.lproj\iTunesHelperLocalized.dll" SIZE="41800" CHECKSUM="0xB6E68DE" BIN_FILE_VERSION="11.1.0.117" BIN_PRODUCT_VERSION="11.1.0.117" PRODUCT_VERSION="11.1.0.117" FILE_DESCRIPTION="iTunesHelper-ressursbibliotek" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.117" ORIGINAL_FILENAME="iTunesHelperLocalized.dll" INTERNAL_NAME="iTunesHelperLocalized.dll" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. Alle rettigheter forbeholdes." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x12496" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.117" UPTO_BIN_PRODUCT_VERSION="11.1.0.117" LINK_DATE="09/13/2013 10:46:47" UPTO_LINK_DATE="09/13/2013 10:46:47" VER_LANGUAGE="Norwegian (Bokmal) [0x414]" />
<MATCHING_FILE NAME="iTunesHelper.Resources\nl.lproj\iTunesHelperLocalized.dll" SIZE="41800" CHECKSUM="0xA304DD26" BIN_FILE_VERSION="11.1.0.117" BIN_PRODUCT_VERSION="11.1.0.117" PRODUCT_VERSION="11.1.0.117" FILE_DESCRIPTION="iTunesHelper-resourcebibliotheek" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.117" ORIGINAL_FILENAME="iTunesHelperLocalized.dll" INTERNAL_NAME="iTunesHelperLocalized.dll" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. Alle rechten voorbehouden." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x17446" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.117" UPTO_BIN_PRODUCT_VERSION="11.1.0.117" LINK_DATE="09/13/2013 10:46:47" UPTO_LINK_DATE="09/13/2013 10:46:47" VER_LANGUAGE="Dutch (Netherlands) [0x413]" />
<MATCHING_FILE NAME="iTunesHelper.Resources\pl.lproj\iTunesHelperLocalized.dll" SIZE="41800" CHECKSUM="0xA304DD26" BIN_FILE_VERSION="11.1.0.117" BIN_PRODUCT_VERSION="11.1.0.117" PRODUCT_VERSION="11.1.0.117" FILE_DESCRIPTION="Biblioteka zasobów iTunesHelper" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.117" ORIGINAL_FILENAME="iTunesHelperLocalized.dll" INTERNAL_NAME="iTunesHelperLocalized.dll" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. Wszystkie prawa zastrzeżone." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD35F" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.117" UPTO_BIN_PRODUCT_VERSION="11.1.0.117" LINK_DATE="09/13/2013 10:46:47" UPTO_LINK_DATE="09/13/2013 10:46:47" VER_LANGUAGE="Polish [0x415]" />
<MATCHING_FILE NAME="iTunesHelper.Resources\pt.lproj\iTunesHelperLocalized.dll" SIZE="41800" CHECKSUM="0x629CBFDC" BIN_FILE_VERSION="11.1.0.117" BIN_PRODUCT_VERSION="11.1.0.117" PRODUCT_VERSION="11.1.0.117" FILE_DESCRIPTION="Biblioteca de Recursos Auxiliar do iTunes" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.117" ORIGINAL_FILENAME="iTunesHelperLocalized.dll" INTERNAL_NAME="iTunesHelperLocalized.dll" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. Todos os direitos reservados." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1923F" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.117" UPTO_BIN_PRODUCT_VERSION="11.1.0.117" LINK_DATE="09/13/2013 10:46:47" UPTO_LINK_DATE="09/13/2013 10:46:47" VER_LANGUAGE="Portuguese (Brazil) [0x416]" />
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<MATCHING_FILE NAME="iTunesHelper.Resources\sk.lproj\iTunesHelperLocalized.dll" SIZE="41288" CHECKSUM="0xFA9162FD" BIN_FILE_VERSION="11.1.0.117" BIN_PRODUCT_VERSION="11.1.0.117" PRODUCT_VERSION="11.1.0.117" FILE_DESCRIPTION="iTunesHelper Resource Library" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.117" ORIGINAL_FILENAME="iTunesHelperLocalized.dll" INTERNAL_NAME="iTunesHelperLocalized.dll" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. Všetky práva vyhradené." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1137D" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.117" UPTO_BIN_PRODUCT_VERSION="11.1.0.117" LINK_DATE="09/13/2013 10:46:47" UPTO_LINK_DATE="09/13/2013 10:46:47" VER_LANGUAGE="Slovak [0x41b]" />
<MATCHING_FILE NAME="iTunesHelper.Resources\sv.lproj\iTunesHelperLocalized.dll" SIZE="41800" CHECKSUM="0x3894A801" BIN_FILE_VERSION="11.1.0.117" BIN_PRODUCT_VERSION="11.1.0.117" PRODUCT_VERSION="11.1.0.117" FILE_DESCRIPTION="iTunes Helper resursbibliotek" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.117" ORIGINAL_FILENAME="iTunesHelperLocalized.dll" INTERNAL_NAME="iTunesHelperLocalized.dll" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. Alla rättigheter förbehålls." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1309B" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.117" UPTO_BIN_PRODUCT_VERSION="11.1.0.117" LINK_DATE="09/13/2013 10:46:47" UPTO_LINK_DATE="09/13/2013 10:46:47" VER_LANGUAGE="Swedish [0x41d]" />
<MATCHING_FILE NAME="iTunesHelper.Resources\th.lproj\iTunesHelperLocalized.dll" SIZE="41288" CHECKSUM="0x284E0946" BIN_FILE_VERSION="11.1.0.117" BIN_PRODUCT_VERSION="11.1.0.117" PRODUCT_VERSION="11.1.0.117" FILE_DESCRIPTION="คลังแหล่งตัวช่วย iTunes" COMPANY_NAME="บริษัท Apple" PRODUCT_NAME="iTunes" FILE_VERSION="11.1.0.117" ORIGINAL_FILENAME="iTunesHelperLocalized.dll" INTERNAL_NAME="iTunesHelperLocalized.dll" LEGAL_COPYRIGHT="© 2003-2013 Apple Inc. สงวนลิขสิทธิ์" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xDAF9" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="11.1.0.117" UPTO_BIN_PRODUCT_VERSION="11.1.0.117" LINK_DATE="09/13/2013 10:46:47" UPTO_LINK_DATE="09/13/2013 10:46:47" VER_LANGUAGE="Thai [0x41e]" />
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ITunes5 crashes when connecting iPod
Getting Blue Screen of Death when connecting my iPod, just upgraded to Version 5, am running Norton Anti Virus 2005 (about to try turning that off), the issue started when I first tried to sync Outlook now it crashes on connection......
This problem has been fixed with the latest updates. (95% sure)
Update itunes and the ipod software!!! -
Outlook crash when using Attach to Email...
Strange problem occurring when attempting to email a pdf.
I have the document open in Acrobat. I hit the Attach to Email button and a new Outlook email window opens and attaches the pdf. No problem there.
I fill in the addressee name and then begin to write my preamble. If I send RIGHT AWAY, the email goes without a problem.
If I take more than 30 to 45 seconds, a timeout of some kind occurs and Outlook crashes the second I hit the Send button.
This issue has happened to myself and several users in-house on various occasions, never predictable and random. It has gotten to the point that we are afraid to leave the email and just power it out quickly, hoping that Outlook won't crash.
We are all using Outlook 2003 and Acrobat 8 Standard, fully updated and current.
Some help would be appreciated.
Thanks!I have been seeing this off and on. It is rarely consistent and I have been waiting to find a PC that could reproduce this. I finally got one and was able to reproduce the issue about a dozen times back to back, often when the message has been open for a couple minutes. I have been using Windows Debug tools to isolate the culprit and capture a dmp file to analyze. In each instance of the problem a hang is produced after clicking OK to the message. This is where I have been starting the capture. In our case all the dumps of outlook.exe show the culprit as being valkyrie.dll, an add-in associated with Symantec Enterprise Vault. After disabling the add-in, the issue could not be reproduced. I am not 100% convinced though. I would like to know if other dumps outside of our environment point to the same culprit.
To capture a dmp file you will need to install the debugging tools for windows from Microsoft. Once installed, go into the folder where it is installed (C:\Program Files\Debugging Tools for Windows (x86) by default) and run adplus.vbs. Dont worry about the details now, just click OK or Yes to the prompts. You will use adplus from the command line when the issue happens. To do this:
Create the problem and click OK to the "The operation failed due to network or other communication problems. Check your connections and try again". Outlook should become unresponsive/hung up.
Open command window (Start>Run and type cmd).
Navigate to the folder where the debugging tools were installed (cd c:\program files\debugginf tools for windows (x86))
Create a dmp file by running the following: adplus -hang -pn outlook.exe (-hang will tell adplus that a there is a hung application you wish to dump and -pn specifies the process name).*
A dialog box will indicate that a folder has been created in the windows debugging folder. It will be named something like Hang_Mode__Date_... The date and time will correspond to the date and time of when the dump took place. Go into this folder and verify there is a .dmp file. The name of the file corresponds to the process ID of the process, the process name, and date and time. The file can be fairly large since it consists of a memory dump.
To analyze this file, open Windbg from the exe or from Start>Programs>Debugging Tools for Windows>WinDbg.
Go to File>Open Crash Dump and locate the file above.
Dont worry about all the jiberish you initially see. In the empty line at the bottom run the following command: !analyze -v. While the file is being analyzed, the status message will say BUSY. Dont worry about the "Error: Symbol file could not be found..."
Look for the FAULTING_MODULE and MODULE_NAME. In our case the culprit this was ntdll and Valkyrie. As mentioned above, Valkyrie.dll is associated with the Symantec Enterprise add-in and this is what we are currently looking at with Symantec.
This is an example of the dump:
*If outlook is crashing instead of getting hung up, then you will need to run adplus in crash mode instead. This needs to be done before the problem is created as opposed to waiting when outlook become hung. To do this run adplus -crash -pn outlook.exe. The dmp file will be created once Outlook has crashed in the windows debugging folder. -
Itunes 10.6 crashes when connecting to Store or loggin in
On a brand-new desktop PC (w/ Windows 7 Prof 64-bit, Intel i7 Ivy Bridge Quad-Core CPU, 16 GB of RAM, SSD...), Itunes (10.6.3.25) keeps crashing (with a "Itunes is not working anymore" pop-up) when connecting to the Itunes Store or logging in with my (or the girlfriend's) Apple ID.
I should add that parts of the user account data of the current user was migrated from another machine (for which Itunes works fine). I should also note that there is no problem when accessing the Itunes Store of logging on from the "guest" user account of the same Windows installation. So the trouble is essentially related to the main user (which also happens to be the admin) of this PC.
I followed the steps advised on the Apple website with no success. I also read tons of threads and tried tons of solutions - nothing helped.
Here is an (incomplete) list of the things I tried in vain:
- repairing the itunes installation from the control panel
- explicitly running Itunes as an Administrator
- starting Itunes in safe mode
- creating a new library
- re-creating the library
- deleting different files or folders in the User's appdata folder as advised by some users on this board
- clearing the Itunes Store cache under Preferences/Advanced
- logging in with the girlfriend's apple id
- deleting itunes completely as advised on Apple's pages and deleting all files and folders with "Itunes" in their name, then reinstalling.
My firewall is Windows Firewall and it allows connections by itunes. My anti-virus is Microsoft Security Essentials.
I'd very much appreciate any sincere efforts to resolve the issue.
Xerberus10.6 syncs fine with all my Apple TV 1's, it's therefore something specific to your set up and not something you should report via feedback. You might want to try re-pairing the Apple TV with iTunes.
Navigate to Settings > Computers > Your Library on the Apple TV, you may be told you will lose all synced content, but you can sync it back afterwards, you won't lose any purchased content that has yet to be transferred. Then select Settings > Computers > Connect To iTunes, note the passcode that appears on screen, click on the device in iTunes and enter the passcode when prompted. -
Windows crash when connecting BB
I have 64-bit Vista SP1 with DTM 5.0.1 (sorry, don't have the exact build number handy - the machine is at home, and I'm at work). Everytime I connect my BB to the machine, it crashes with a BSOD. The machine was very, very stable for a long time, but all of a sudden it started this. Since it started this, it also occassionally crashes when I attach my iPod to the machine. This made me think it might be a USB issue, but I can't seem to find anything there.
I have tried removing all the USB drivers via Device Manager, then letting the machine re-find the USB ports, but that didn't fix anything.
I have not tried uninstalling DTM. I have another application that has an add-in to DTM, and I am afraid of breaking that and losing all those settings. That should probably be my next thing to try, but I'm scared
Anybody seen this or have ideas of what to try?I experience the same problem since this morning with my BB 9700 with my laptop running on Windows 7 Premium 32-bit.
Reinstalled desktop + rebooted the BB 9700 to no avail. Yet, it connects perfectly well with my other desktop compouter.
Help please. -
Clients Crash When Connected. REALLY ODD!
Server : System PowerMac G4 running Server 10.4.9
Clients : (2) Mac Pros running 10.4.9
Problem : When clients are connected to the server and browsing via the finder. The clients finder windows crash. This problem occurs when all the icons and information is loading about the files in the folder.
The system is on a gigabit network. The only file protocol the server is using is AFP. The data on the server in question was moved onto the server from a OS9 client.
Troubleshooting :
1. Another G4 system implemented as a server with a fresh install of 10.4.9 server. Data moved over. Problem still present.
2. Data moved directly to Mac Pro (A). Client has no problems accessing data on local drive. When Mac Pro (B) connects to Mac Pro (A) via network Mac Pro (B) finder windows crash when accessing Data on Mac Pro (A).
3. New gigabit switch removed and replaced with known good 10/100 switch. Problem still exists.
4. Enet cards downgraded on MacPros to run at 100. Problem still exists.
5. Fresh OS installs on MacPros. Problem still exists.
6. Diskwarrior ran. No major problems found.
Not sure if it matters but allmost all of these are design files done on OS9 ( Adobe / Quark ).
Any ideas regarding this would be greatly appericated.
<email address removed by hosts>
MacPro Mac OS X (10.4.9)I have a 30 GB version of the same. I also got some external speakers for it, UBL I think they are called. I find there is something very odd about whether you charge it up or not. It seems to over-charge sometimes, and then everything freezes. As for connecting to the PC, no chance. After an initial burst on another machine, and after installing itunes on this computer, there is no recognition of the one by the other at all. Plus freezing and locking up. Plus freezing the PC as well, it is very tedious. So no answers, only commiserations. I think Apple are doing a very poor job on this ! And their help facility seems quite hopeless !
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MacBook crashes when connected to charger
Hey,
Recently my MacBook has been crashing when I put it on charge and doesn't respond when I restart the MacBook when I press the power button, its the Mid 2010 one bought it last October and its running OSX Lion..?
Any ideas would be welcome, Thank YouMany people with 2wire access points have confided problems with connectivity. Most often it is remedied by doing a firmware update to the wireless router, but most employees do not have the authority to do that sort of thing. If you have a computer tech, ask him or her if they could visit the 2wire website and do any firmware updates which the wireless router hasn't had. Realize that this may or may not cure your problem, many who have updated to OS 10.4.10 have experienced continued problems with connectivity, probably because of mismatches in the "standard specifications" of wireless connectivity.
Hi Mort! -
Itunes crashes when connecting iphone
Hi all, I have an iPhone 5 running ios 7.0.2 and iTunes lastest version installed on Windows 8. The problem is, every time I try to connect my iPhone to my computer, iTunes crashes. This started occuring recently (since I upgraded iTunes to the latest version). So is it possible to get some help to fix it ?
Hey Ares-Nkm,
Thanks for the question. I understand you are experiencing issues with iTunes when connecting your iPhone 5. The following article addresses the exact symptoms you described:
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
Additionally, the following articles provide helpful information:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1421
Thanks,
Matt M. -
Adobe Reader X crashes when connected to Internet
I have several systems which I've updated to Adobe Reader X. On *one* of the systems, Reader crashes ~10 seconds after opening it. This happens whether I open a document or just the application with no document. Platform is WinXP-32. There are no error dialogs, the window just goes away. There's nothing in the WIndows Event log either.
Using sysinternals procmon, it seems to crash when either 1) reading the IE history (why is it doing that?) 2) due to the response it gets over HTTP.
Since I saw network activity, I disabled my internet connection and opened Reader X -- it does not crash!
I've tried:
- deleting my IE history and cookies; didn't help.
- uninstalling, rebooting, reinstalling
- removing Adobe folders in %APPDATA% and %USERPROFILE%\Local Settings\Application Data.
- disabling the auto update feature
None of which seemed to help.I've just deployed this to ~250 system an I'm randomly noticing this problem on a number of systems. It appears to be happinging mostly on the Windows 7 64-bit systems however I'm seeing it on a few Windows XP systems.
I tried disabling networking on one system still with no avail. It did appear to last a little longer before Adobe Reader X went to Not Responding and then crashed. Because of that I won't post a packet capture however any more info on this will be great.
UPDATE: Disabling Protected Mode fixes the problem. This is accomplished with the following registry key:
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\10.0\Privileged]
"bProtectedMode"=dword:00000000
This however bypasses the new security features that Adobe Reader X provides for you. I don't know which is worse disabling it or having people complain about reader not functioning......
For now it looks like 9.x updates is the better corse. -
Mail crashes when connecting to IMAP accounts
Hi all,
I have mail set up to check 5 different accounts. One is a POP account and 4 are IMAP accounts (2 gmail, 2 other mail providers).
Initially I had no problems at all with this setup. Mail had mirrored all 4 IMAP accounts and was downloading new messages without a problem. One day, however, something went awry and every time I took one of my Gmail accounts online, Mail would crash. I figured I'd leave that account offline and keep checking that gmail account the regular way.
This worked for a while. More recently though Mail has started crashing when any of my IMAP accounts are taken online. If I leave the 4 IMAP accounts offline and only the POP account online, it does not crash.
Here is what I've tried so far:
Repair permissions/disk.
Erase and Install Tiger (up to 10.4.11)
Moving .mbox files to the desktop and letting mail download the inboxes again (not ideal, the largest inbox is 800MB and a gmail one)
Removing the accounts and starting from scratch.
Nothing seemed to change a thing, Mail now crashes on startup if the IMAP accounts are online (if I take that Mailbox offline, Mail works fine).
I checked the crash reports (which I have been reporting to Apple like crazy, not that they seem to have noticed), and it always seems to be Thread 0 that crashes. Here are the last two crashed Thread 0s:
Thread 0 Crashed:
0 libobjc.A.dylib 0x90a594c7 objc_msgSend + 23
1 com.apple.Foundation 0x9281042f __NSFireMainThreadPerform + 434
2 com.apple.CoreFoundation 0x90860375 __CFRunLoopPerformPerform + 82
3 com.apple.CoreFoundation 0x9082cf32 CFRunLoopRunSpecific + 1213
4 com.apple.CoreFoundation 0x9082ca6e CFRunLoopRunInMode + 61
5 com.apple.HIToolbox 0x92def878 RunCurrentEventLoopInMode + 285
6 com.apple.HIToolbox 0x92deeeb9 ReceiveNextEventCommon + 184
7 com.apple.HIToolbox 0x92deedd9 BlockUntilNextEventMatchingListInMode + 81
8 com.apple.AppKit 0x93275485 _DPSNextEvent + 572
9 com.apple.AppKit 0x93275076 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
10 com.apple.AppKit 0x93364a80 -[NSButtonCell performClick:] + 851
11 com.apple.AppKit 0x93362dbc -[NSApplication sendAction:to:from:] + 107
12 com.apple.AppKit 0x93410d0f -[NSMenu performActionForItemAtIndex:] + 455
13 com.apple.AppKit 0x93410a51 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 103
14 com.apple.AppKit 0x934106a8 -[NSMenu performKeyEquivalent:] + 766
15 com.apple.AppKit 0x934100ca -[NSApplication _handleKeyEquivalent:] + 254
16 com.apple.AppKit 0x93343dbb -[NSApplication sendEvent:] + 3542
17 com.apple.mail 0x00038d0e 0x1000 + 228622
18 com.apple.AppKit 0x9326ee1e -[NSApplication run] + 547
19 com.apple.AppKit 0x93262d4f NSApplicationMain + 573
20 com.apple.mail 0x00094df2 0x1000 + 605682
21 com.apple.mail 0x00094d19 0x1000 + 605465
and
Thread 0 Crashed:
0 libobjc.A.dylib 0x90a594c7 objc_msgSend + 23
1 com.apple.Foundation 0x9281042f __NSFireMainThreadPerform + 434
2 com.apple.CoreFoundation 0x90860375 __CFRunLoopPerformPerform + 82
3 com.apple.CoreFoundation 0x9082cf32 CFRunLoopRunSpecific + 1213
4 com.apple.CoreFoundation 0x9082ca6e CFRunLoopRunInMode + 61
5 com.apple.HIToolbox 0x92def878 RunCurrentEventLoopInMode + 285
6 com.apple.HIToolbox 0x92deeeb9 ReceiveNextEventCommon + 184
7 com.apple.HIToolbox 0x92deedd9 BlockUntilNextEventMatchingListInMode + 81
8 com.apple.AppKit 0x93275485 _DPSNextEvent + 572
9 com.apple.AppKit 0x93275076 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
10 com.apple.AppKit 0x93364a80 -[NSButtonCell performClick:] + 851
11 com.apple.AppKit 0x93362dbc -[NSApplication sendAction:to:from:] + 107
12 com.apple.AppKit 0x93410d0f -[NSMenu performActionForItemAtIndex:] + 455
13 com.apple.AppKit 0x93410a51 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 103
14 com.apple.AppKit 0x934106a8 -[NSMenu performKeyEquivalent:] + 766
15 com.apple.AppKit 0x934100ca -[NSApplication _handleKeyEquivalent:] + 254
16 com.apple.AppKit 0x93343dbb -[NSApplication sendEvent:] + 3542
17 com.apple.mail 0x00038d0e 0x1000 + 228622
18 com.apple.AppKit 0x9326ee1e -[NSApplication run] + 547
19 com.apple.AppKit 0x93262d4f NSApplicationMain + 573
20 com.apple.mail 0x00094df2 0x1000 + 605682
21 com.apple.mail 0x00094d19 0x1000 + 605465
Any help would be greatly appreciatedHave no idea whether this will help or if it's even what resolved my same recent imap problems that involved primarily *GMAIL imaps*, but it seems to be helping.
First, make sure all imap accounts are dragged up to the very top of the inbox/accounts list: *imaps above pops*
(Any IMAP accounts that have multiple folders should be at the top of the imaps).
Second, go into Mail > preference > accounts > [ each imap account ] > Advanced Tab
Above the box for the Port is *_IMAP Path Prefix_:* Type in INBOX
(reminder: If it's gmail, make sure your port is 993 and Use SSL is checked.)
Hope this helps. so far this is what seems to have helped w/mine (i have other problems such as zero results in my smart mailboxes--they no longer work).
I also have a different imap account not google/gmail and I don't use INBOX in the path prefix on that one and it has always worked just fine; the problems started with gmail imaps.
i'll be interested to know if it helps anyone else.
(Note: I manually synchronize the gmail IMAP accounts because having the auto synch box checked also seems to cause problems but your experience may vary)
cheers!
now if anyone can tell me why after all these years apple has not fixed the lookupd / dns / network bugs that result in this (among other similar failures)
Message was edited by: MacMacster
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