Outlook crashes.

Hi,
i have a WinSrv 2008 r2. It has office installed, and users work through rdp. From the ~20 users i have, on 19 everything works fine while on 1 outlook crashes. So basically it's the same installation which is problematic only for 1 account.
This is what i get:
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 14.0.7113.5000
Application Timestamp: 527d6330
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521eaf24
Exception Code: c0000005
Exception Offset: 00000000000568f0
OS Version: 6.1.7601.2.1.0.16.7
Locale ID: 9242
Additional Information 1: 733a
Additional Information 2: 733a5df420c022c069d187644c6c6ba7
Additional Information 3: d30f
Additional Information 4: d30f11452897eefb76359a9083a64214
I've read around and seen that i'm not the first one having trouble with ntdll.dll, but none of the solutions i found helped. I disabled all add-ons, tried to run outlook in safe mode, ran scanpst on all data files, even made new data files. I tried to make
a new account, but as soon as it comes to adding an e-mail adress, outlook crashes. The only way i suceeded starting outlook is to be very fast after start and press "work offline". As soon as i want to update send/recieve, crash...
Greetings,
Raed Abu-Haija.

Hi,
The error related to ntdll.dll may occur due to lots of reasons. Try below steps to troubleshoot the issue:
Try to create a new Outlook profile in Control Panel: http://office.microsoft.com/en-us/outlook-help/create-an-outlook-profile-HA102749460.aspx
Check with another Windows user profile and see if it works. Sometimes, a corrupt Windows user profile might cause the issue.
Try to do a Windows clean-boot and try again to see if this issue is caused by application or service interferences:
http://support.microsoft.com/kb/929135/en-us
Have you ever tried to repair or reinstall your Office installation? Sometimes, the issue is not caused by a configuration setting but by an installation error.
More reference about how to troubleshoot crashes in Outlook 2010:
http://support.microsoft.com/kb/2934538/en-us
Hope this helps.
Thanks,
Ethan Hua CHN
TechNet Community Support

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Dear Concern,
I have been using Outlook 2010 since July 2014.
Certainly last Saturday my outlook crashed. I had no back up. All my important official mails lost.
I am in huge problem. But my HP system is all fine.
Please assist in recovering back the lost emails.
Very urgent.
[Deleted customer's private information]

Hi,
First of all, I want to know what type of account you were using before the crash. If it's a POP account, the emails should be stored in a .pst file, find that .pst file and you should be able to recover the emails.
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Hi,
Please perform a clean boot and check whether this crash issue persists, if no, we may suspect some background programs are interfering with Outlook:
http://support.microsoft.com/kb/929135
We can also find useful information to troubleshoot this issue from Event Logs:
Press Win + R, type "eventvwr" in the blank box, press Enter.
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