Outlook crashing whilst searching secondary mailbox (non cached)
Hello,
We are experiencing an issue where outlook is crashing when searching a secondary mailbox. This mailbox is accessed by 4 people, and they all experience the same issue.
Initially, the mailbox was running in cached mode, but now the primary mailbox is cached and the secondary mailbox is non cached. After the mailbox was put in non cached, we performed a reindex. This prevented the issue from reoccurring for about a week,
however it has started to crash again.
Below are the folder statistics of the inbox\completed, will this affect anything?
ItemsInFolder : 16574
DeletedItemsInFolder : 0
FolderSize : 2.145 GB (2,303,242,422 bytes)
ItemsInFolderAndSubfolders : 16574
DeletedItemsInFolderAndSubfolders : 0
FolderAndSubfolderSize : 2.145 GB (2,303,242,422 bytes)
OS: Windows 8/8.1
Office: 2013
Exchange: 2010 SP3
Cheers
Matt
Aren't views client specific tho? All users on multiple machines are getting the same effect, we all have the Support mailbox set up the same way, but on distinct physical boxes (not even VMs).
But sure, I can try. Are the views stored in an XML so that if this doesn't fix it, I can easily restore my views? Already lost my Favorites thanks to my resetnavpane attempt, and I'd really like to not lose views I have set up...
Similar Messages
-
Hello,
We are currently experiencing some weird behaviour in Outlook 2013 since we added Shared Mailboxes.
When we run Outlook 2013 with cached mode
enabled:
- I create a new e-mail and send it.
- The e-mail goes to the outbox, and get's 'send'.
- None of the recipients receives the e-mail.
When we run Outlook 2013 with cached mode
disabled:
- I create a new e-mail and send it.
- The e-mail goes to the outbox, but remains there.
Now to make things even more bizarre:
When I switch from 'cached'-mode to 'non cached'-mode, I see all the e-mail that were 'send' in cached-mode stuck in the outbox.
Note: The DNS server configuration in Exchange is correct.Hi,
How about sending on OWA? Does the issue exist?
To troubleshoot the issue, let's run Outlook in Safe Mode to determine if 3rd-party add-ins are related:
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
If there’s no problem sending emails in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
Please also disable the firewall and anti-virus program to send the emails again, in many scenarios the protection may cause the issue.
Please also keep Exchange and Outlook patched to the latest.
Regards,
Melon Chen
TechNet Community Support -
Outlook 2013 not caching secondary mailbox
Hi, We are using Outlook 2013 and it appears that when adding a secondary mailbox through Account Settings --> Change --> More settings --> Advanced tab -->
Add, it does not cache the secondary mailbox. This results in access to that mailbox and calendars being really slow.<o:p></o:p>
The user previously had Outlook 2010 and it was working fine. I have made sure that all the cached mode options are enabled but the secondary mailbox
still shows as 'Online.'
ThanksHi,
The slow access may be caused by too many shared folders in the secondary mailbox. The following KB is a detailed analysis about this performance problem:
Performance problems when you try to access folders in a secondary mailbox in Outlook
http://support.microsoft.com/kb/2297543/en-us
Hope it helps.
Thanks,
Winnie Liang
TechNet Community Support -
Oulook 2007 Shared Mailbox keeps crashing when searching an e-mail/item
Hi Colleagues,
Need your expert help about my shared mailbox, It keeps crashing when Im trying to search back e-mails and it's getting a hard time connecting to exchange as well. We're using OST files and not PST by the way.
I tried to update or fix Index with outlook but seems does not help at all. Any suggestion? Thanks in advance. :)
CklydeWhen you say it's crashing, what is actually happening? Is Outlook actually crashing so the app closes, or it is simply going unresponsive and giving a message saying that it's not responding? If it's the latter case then that doesn't necessarily tell you
it's crashed, simply that it's busy, so if you leave it and let it finish it will eventually respond again.
When you say this is a shared mailbox, is it the only mailbox you have setup in Outlook, or it is setup as an additional mailbox, eg in addition to your own mailbox? If it's an additional mailbox then keep in mind that it won't be cached in your local .ost
file. In Outlook 2007 it can only cache the main mailbox, not additional mailboxes, only 2010+ caches additional mailboxes. Is the exchange server on the local network, or is it remote? If it's remote than that could be the issue, since when doing the search
Outlook will have to connect to Exchange and search the email there rather than locally, and that will take a lot longer than searching from the local cached copy. -
Outlook 2007-2013 doesn't connect in non-cached mode to Exchange 2013.
Hello!
I have organization Exchange 2010 + Exchange 2013 in one AD site (hybrid organization)
Mailboxes based on Exchange 2010 servers work fine. But after moving one of mailboxes to
Exchange 2013 database, Outlook doesn't connect to mailbox in
non-cached mode. If I turn on cached mode this mailbox is connecting perfectly (OAB, Folders, PublicFolders, Addresslists).
I cleaned parameter "PublicFolderDatabase" for Exchange 2013 database, but the problem didn't solve.
In CAS
RpcHttp
log:
2015-01-22T12:08:12.720Z,MBXDB13,RpcHttp,S:Stage=BeginRequest;S:AuthType=Negotiate;S:HttpVerb=RPC_IN_DATA;S:UriQueryString=?MBXDB13.DOMAIN.local:6001;S:RpcHttpUserName=DOMAIN\USER;S:ServerTarget=[email protected];S:RequestId=267b0bf2-4361-4efb-9865-7f8d664b6e00;S:ClientIp=10.10.10.111
2015-01-22T12:08:12.720Z,MBXDB13,RpcHttp,S:Stage=PostAuthorizeRequest;S:UserName=DOMAIN\MBXDB13.domain.local:6001;S:RpcHttpUserName=DOMAIN\USER;S:ServerTarget=[email protected];S:RequestId=267b0bf2-4361-4efb-9865-7f8d664b6e00;S:ClientIp=10.10.10.111
Exchange Server 2013 Cumulative Update 7 (CU7)
are installed.Hi Allen!
Thank you for reply!
Outlook cannot connect to all mailboxes on Exchange 2013 server.
>Get-OutlookAnywhere | FL Name,*auth*,*host*Name : Rpc (Default Web Site)
ExternalClientAuthenticationMethod : Basic
InternalClientAuthenticationMethod : Ntlm
IISAuthenticationMethods : {Basic}
ExternalHostname : exchange2010.contoso.com
InternalHostname :
Name : Rpc (Default Web Site)
ExternalClientAuthenticationMethod : Basic
InternalClientAuthenticationMethod : Ntlm
IISAuthenticationMethods : {Basic}
ExternalHostname : exchange2010.contoso.com
InternalHostname :
Name : Rpc (Default Web Site)
ExternalClientAuthenticationMethod : Basic
InternalClientAuthenticationMethod : Ntlm
IISAuthenticationMethods : {Basic}
ExternalHostname : exchange2013.contoso.com
InternalHostname : cas1302.domain.local
Name : Rpc (Default Web Site)
ExternalClientAuthenticationMethod : Basic
InternalClientAuthenticationMethod : Ntlm
IISAuthenticationMethods : {Basic}
ExternalHostname : exchange2013.contoso.com
InternalHostname : cas1301.domain.local
Outlook error message:
"Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The attempt log on to Microsoft Exchange has failed."
This error reproduced even in new profile. Repair does not help. -
Outlook 2013 - Searching All Mailboxes... doesn't!
Hello. We have a number of users that are having problems searching their mailboxes. We are:
Outlook 2013
Cached Exchange Mode
Fully Indexed
Selecting the option to search "All Mailboxes"
Only brings up results from local inbox.
I have tried this at our help desk on several computers, same problem.
I have read through some of the postings on here, but nothing seems to help. Any ideas? Can't see recreating profiles for a large group of people and then have it not work. Recreated my own profile and still won't search my shared mailbox.
Thanks!
~ChrisHi Chris,
Sorry for the delay. It's the normal behavior of Outlook to not include shared mailbox even if you select to search "All Mailboxes".
Some users reported that they can search shared mailboxes after checking the box "Download shared folders" under Account Settings > More Setting > Advanced. You may also test it if possible. (I've tested it in my environment, but it didn't work.)
Best Regards,
Steve Fan
TechNet Community Support -
Outlook searching shared mailbox
I am very confused with this issue with the different answers on all the forums
Is it possible to search for items in a shared Exchange mailbox when starting in the primary email address.
If so, what are the requirements to get this working?
I have read a lot about .ost/.pst files being required (a shared mailbox does not add these locally by default).
I know that I can log into OWA and then successfully search for items but that makes no economic sense if I'm using Outlook.
Is there a simple work around to achieve searching the shared mailbox.
Regards,
Martin Kozma
Martin Kozma, Kozma TechnologyHi,
I recommend you use "open additional mailboxes" function to achieve your requirement.
The following articles for your reference:
For outlook 2003:
Open additional Exchange mailboxes
For outlook 2007/2010:
Adding Additional Mailboxes
For outlook 2013:
Add an Additional Mailbox in Outlook 2013
Hope this helps!
Thanks.
Niko Cheng
TechNet Community Support -
Good day,
I have been tasked to see if there is a way to enable outlook to alternate between cached on non cached mode. This must be based on whether the user is logging onto his primary device for cached mode, and whether he is logging onto a temp device for
non-cached mode.
Can this be done using group policy? I know we can determine a primary device using SCCM, but not how to enable GPO to read from SCCM and then apply the correct setting.
Windows 7 SP1 x 32
SCCM 2012 SP1
Server 2008.
Any info on how this can be achieved?
Regards
VB Knowledge = 0%Hi Carlo,
Before going further, to use group policy to manage Office, we need to download administrative templates files for Office from Microsoft download center.
>>This must be based on whether the user is logging onto his primary device for cached mode, and whether he is logging onto a temp device for non-cached mode.
For the Outlook setting we want is under User Configuration in GPO, we can create a new GPO, enable Loopback Merge processing mode in the GPO, configure the Outlook setting in the GPO, and then utilize Security
Filtering to just apply the GPO to the user’s primary device account.
Regarding Loopback processing, the following article can be referred to for more information.
User Group Policy loopback processing mode
http://technet.microsoft.com/en-us/library/cc978513.aspx
Windows Server: Understand “User Group Policy Loopback Processing Mode”
http://social.technet.microsoft.com/wiki/contents/articles/2548.windows-server-understand-user-group-policy-loopback-processing-mode.aspx
Regarding security filtering, the following article can be referred to for more information.
Security filtering using GPMC
http://technet.microsoft.com/en-us/library/cc781988(v=WS.10).aspx
Best regards,
Frank Shen -
Hello,
I'm seeing an issue that started this past Monday with no recent change to our environment.
External Outlook Anywhere users and Mobile users, OWA users are unaffected.
Internal Users are affected when using Outlook of any version, 2010 or 2013.
-Internal Users normally log into their workstation with their ad credentials, domain joined machines. Outlook opens without credentials prompting ideally.
1 . Using Cached Mode:
a. Login Prompts, slowness - Since Monday, users are getting prompted to login. The prompt goes away after logging in at startup. It is also causing high CPU
on the workstations.
b. Free/Busy, Out of Office doesn't work. I can, however complete auto-setup for a new user, so autodiscover is not completely down for internal users.
c. Checking Connection Status shows connecting status on highlighted entry below without ever establishing connection (just goes away).
The outlook icon in the system tray says "Outlook is requesting data from the server":
2. Using Non-cached mode
a. No Login Prompt at startup, business as usual
b. Free/Busy, Out of Office works fine. Autodiscover is fine.
c. Checking Connection Status shows normal except, it has "casarray URL, then status is referral" it seams to flicker this constantly then go away intermittently.
d. Main issue in non-cached mode is, sometimes a user will log into windows, open outlook and it will not open and says "server is unavailable. Retry, work offline, or cancel" I can try re-opening, same message.
Only after logging out of windows, logging back in, I can get back into outlook. This is not every time, or consistent with specific users, but random.
3. Lync Pop up for credentials often, though entering the password.
URLs are correct. Autodiscover, EWS, etc.
Already tried bypassing our loadmaster load balancer with host files on clients. same issue regardless of casarray node.
Not sure what is going on.
JoshYou have a hybrid configuration with Office 365, right? You didn't provide this valuable piece of information.
In Exchange Online PowerShell run this command:
Get-OrganizationConfig | FL PublicFoldersEnabled
If the value is "Remote" then users with Exchange Online mailboxes are looking to on-premises public folders. Be sure that you have legacy pubic folder interoperability properly configured.
http://technet.microsoft.com/en-us/library/dn249373(v=exchg.150).aspx
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems." -
Outlook crashing intermittently
I am using Exchange 2007 and Outlook 2010 clients. I had an issue where Outlook crashed when sending internal emails intermittently. I rebuilt the ost files for users who were experiencing the problem more than others which resolved the issue for most
users, however the issue remains when one user tries to email just one other user. Both osts have been rebuilt, fresh Outlook profiles, etc, various other client side checks. All PCs have latest patches. I was going to try moving one of the mailboxes to a
different database to see if this resolved the issue but wanted to explore other possible local reasons why this may occur. Or if there is anything else at server level that would cause this that would be helpful to know.
Thanks.1. Is Outlook configured with any other accounts (POP or IMAP to other email systems)?
2. You mentioned .OST files. What about .PST files? In previous versions of OUtllok, very large .PST could cause crashes. I think 2010 is pretty robust though in that respect.
3. I suppose there is an antivirus installed on the computers? Some have Outlook plugins - that could be a casue.
Otherwise, it looks like you've tried quite a few things there.
One thing I might try is to use Exchange Online mode (not cached mode). For just a group of users, not necessarily the entire user base. Does the problem persist then?
I would tend to think that Exchange would not cause Outlook to crash but... you mentioned Outlook 2010 has alll the latest patches (SP2 also?). What about Exchange 2007? Latest version is Exchange 2007 SP3 rollup 14.
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. -
Messages sent from secondary mailboxes getting stuck in Outbox.
I have two users who recently began having a problem with messages sent from secondary mailboxes getting stuck in their Outbox.
The details:
We're using Exchange Server 2010 version 14.03.0224.002
Windows 7 Professional Service Pack 1
Office 2010 version 14.0.7140.5002 (32-bit)
The user in question whom I will call Jane has full rights and send as rights to the department's mailbox (which I will call "Common"), however, the Outlook profile on her computer is setup so that Common is the default mailbox
and Jane is a secondary mailbox.
The problem is that in the last few weeks messages send from Jane get stuck in the Outbox. We have recreated Jane's Outlook profile on her computer which resolves the problem, but only for a day or two before it begins to happen again.
Additional info: Jane logs into her computer and her email as herself. As stated above she has full rights and send as rights to Common. Common also has full rights and send as rights to Jane's email.
We have used this setup successfully for many years for several of our users. The problem started with one user a few weeks ago and now a second user who accesses a different Common mailbox is having the same problem. Both systems have been
thoroughly checked for viruses and malware, etc.
Anybody got any ideas?The same thing happens to me. Really irritating. However, even after rebooting, the mail is sometimes stuck in the outbox. Anybody have a solution?
-
Exchange 2013 - Attachments in *.EML files missing in non-cached mode
Hello
Our client recently upgraded from Exchange 2010 to Exchange 2013. Since the migration they have had issues with an archiving system they use. Bascially the archiving system creates .eml files of journaled emails.
The issue our client has is when Outlook is running in non-cached exchange mode any attachments within these .eml files are missing when the eml file is opened. If they change to cached mode the attachments show up fine.
It's almost identical to the following issue I found while browsing the net:
http://social.technet.microsoft.com/Forums/office/en-US/b9a390a9-e014-4098-ad6e-dd377a53422a/office-2010-exchange-2010-attachments-in-emlemails-are-invisible?forum=outlook
Aside from the Exchange version this is exactly what is happening for our client. Is anyone aware of whether the same issue fixed in Rollup update 5 for Exch 2010 SP1 is still present in Exchange 2013?
Our client has already said they don't want everyone using cached exchange so I can't tell them that. Is there a way to manually fix the issue or are we going to have to move back to Exchange 2010 while a patch is sent out? Does anyone know exactly what
the issue is?
Many thanks in advance.Hi,
I know there was this issue with Exchange 2010, but haven't noticed the same issue in Exchange 2013. The suggestion would be to keep Exchange fully updated - It seems you have done so.
I'm not sure when SP1 will be released, you may post this question to Exchange forum since it may be more related:
http://social.technet.microsoft.com/Forums/exchange/en-US/home?category=exchangeserver
Thanks,
Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here -
Microsoft outlook crashes after 10.10.1 update
Hi All,
I just updated my OSX Yosemite from 10.10 to 10.10.1
After this update Microsoft Outlook crashes on startup.
All other Microsoft Apps work without a problem.
The error I got from the crash reporter is:
Dyld Error Message:
Library not loaded: @rpath/PowerPlant.framework/Versions/14/PowerPlant
Referenced from: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Reason: no suitable image found. Did find:
/Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/../../../Office/PowerPlant.framework/Versions/14/Pow erPlant: unknown file type, first eight bytes: 0x4D 0x4D 0x00 0x2A 0x00 0x00 0x06 0xDA
Anyone have the same issue?Was it crashing within seconds of launching Word, Excel or Powerpoint? I had that same issue and was able to fix (I believe) using Yosemite Cache Cleaner. There are some other possible fixes you might want to try that I outlined in this article: http://www.hightechdad.com/2014/11/24/how-to-fix-mac-office-2011-crashing-in-yos emite/
-
Microsoft outlook crashes after 10.10.1 upgrade
Hi All,
I just updated my OSX Yosemite from 10.10 to 10.10.1
After this update Microsoft Outlook crashes on startup.
All other Microsoft Apps work without a problem.
The error I got from the crash reporter is:
Dyld Error Message:
Library not loaded: @rpath/PowerPlant.framework/Versions/14/PowerPlant
Referenced from: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Reason: no suitable image found. Did find:
/Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/../../../Office/PowerPlant.framework/Versions/14/Pow erPlant: unknown file type, first eight bytes: 0x4D 0x4D 0x00 0x2A 0x00 0x00 0x06 0xDA
Anyone have the same issue?Was it crashing within seconds of launching Word, Excel or Powerpoint? I had that same issue and was able to fix (I believe) using Yosemite Cache Cleaner. There are some other possible fixes you might want to try that I outlined in this article: http://www.hightechdad.com/2014/11/24/how-to-fix-mac-office-2011-crashing-in-yos emite/
-
Hi,
i have a WinSrv 2008 r2. It has office installed, and users work through rdp. From the ~20 users i have, on 19 everything works fine while on 1 outlook crashes. So basically it's the same installation which is problematic only for 1 account.
This is what i get:
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 14.0.7113.5000
Application Timestamp: 527d6330
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521eaf24
Exception Code: c0000005
Exception Offset: 00000000000568f0
OS Version: 6.1.7601.2.1.0.16.7
Locale ID: 9242
Additional Information 1: 733a
Additional Information 2: 733a5df420c022c069d187644c6c6ba7
Additional Information 3: d30f
Additional Information 4: d30f11452897eefb76359a9083a64214
I've read around and seen that i'm not the first one having trouble with ntdll.dll, but none of the solutions i found helped. I disabled all add-ons, tried to run outlook in safe mode, ran scanpst on all data files, even made new data files. I tried to make
a new account, but as soon as it comes to adding an e-mail adress, outlook crashes. The only way i suceeded starting outlook is to be very fast after start and press "work offline". As soon as i want to update send/recieve, crash...
Greetings,
Raed Abu-Haija.Hi,
The error related to ntdll.dll may occur due to lots of reasons. Try below steps to troubleshoot the issue:
Try to create a new Outlook profile in Control Panel: http://office.microsoft.com/en-us/outlook-help/create-an-outlook-profile-HA102749460.aspx
Check with another Windows user profile and see if it works. Sometimes, a corrupt Windows user profile might cause the issue.
Try to do a Windows clean-boot and try again to see if this issue is caused by application or service interferences:
http://support.microsoft.com/kb/929135/en-us
Have you ever tried to repair or reinstall your Office installation? Sometimes, the issue is not caused by a configuration setting but by an installation error.
More reference about how to troubleshoot crashes in Outlook 2010:
http://support.microsoft.com/kb/2934538/en-us
Hope this helps.
Thanks,
Ethan Hua CHN
TechNet Community Support
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