Outlook email not sent and not in sent items

We've been experiencing this 'phenomenon' for several weeks. Randomly, different users believed to have sent email when no email was ever sent. In fact no trace in our Exchange logs either. Each had a random window in which any email sent just disappeared.
It never made it to sent items and never made it to our exchange server. All with no Outlook errors and appearing to functioning normally thereafter.
In one case a user had discovered an entire days worth of mail had unknowingly not been sent and was not found in the sent items folder.
These installations are on new machines, Outlook 2013 (o365) and Windows 8.1 with all updates applied. For one it happened on the first day and for others it happened a few weeks later.
Everything I find on the web seems to lead to nowhere because it can't be reproduced and once discovered, if ever discovered at all, it's too late.
Up to now we've only disabled cached mode and are waiting to see if it re-occurs but it will only be when someone actually notices it.
Anyone else seeing this?
Shawn

Hi
As per the information and details provided by you, to solve the issues with Outlook send emails, please follow these steps: -
In Outlook 2013, emails are not send may be because of the following reasons: -
A message is stuck because it has a large attachment.
You open a message or view Outlook while emails are waiting to be sent.
Wrong or changed password for the email account.
Incorrect settings, account not properly authenticated with the email server.
Outlook is set to work offline or the mail server is offline.
No email account is set as default.
Use of software that accesses Outlook data files (.pst or .ost)
Antivirus or anti-spam software is scanning your outgoing email.
Enable the Save copies of messages in the Sent Items Folder option by following the steps below for your version of outlook:
Click
File > Options.
In the
Outlook Options > Mail.
Under the
Save Messages section, enable the Save copies of messages in the Sent Items folder option.
Click
OK.
I hope this information will be helpful for you.
Thanks and regards
Shweta@G

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Message was edited by:
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Not in and Not Exists

Hi everyone,
I need some explanation on why the index is not being used in one of my queries.
Here are the queries:
SELECT COUNT (1)
FROM (SELECT hdr.ALLOC_HDR_SEQ_NBR hdrnbr
FROM sm_vda_allocation_header hdr
INNER JOIN
sm_vda_type vdatype
ON hdr.vda_typ_cd = vdatype.vda_typ_cd
WHERE
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explain plan::
Plan
SELECT STATEMENT CHOOSECost: 671 Bytes: 26 Cardinality: 1
     8 SORT AGGREGATE Bytes: 26 Cardinality: 1
          7 HASH JOIN Cost: 671 Bytes: 293,254 Cardinality: 11,279
               1 TABLE ACCESS FULL SM_APPL.SM_VDA_TYPE Cost: 5 Bytes: 56 Cardinality: 7
               6 MERGE JOIN ANTI Cost: 665 Bytes: 281,106 Cardinality: 15,617
                    3 TABLE ACCESS BY INDEX ROWID SM_APPL.SM_VDA_ALLOCATION_HEADER Cost: 496 Bytes: 241,860 Cardinality: 20,155
                         2 INDEX FULL SCAN UNIQUE SM_APPL.SM_VDA_ALLOCATION_HEADER_PK Cost: 438 Cardinality: 20,450
                    5 SORT UNIQUE Cost: 169 Bytes: 417,480 Cardinality: 69,580
                         4 INDEX FAST FULL SCAN NON-UNIQUE SM_APPL.SM_VDA_ALLOCATION_DETAIL_FK_I Cost: 86 Bytes: 417,480 Cardinality: 69,580
2nd query::
SELECT COUNT (1)
FROM (SELECT hdr.ALLOC_HDR_SEQ_NBR hdrnbr
FROM sm_vda_allocation_header hdr
INNER JOIN
sm_vda_type vdatype
ON hdr.vda_typ_cd = vdatype.vda_typ_cd
WHERE
vdatype.SAP_POST_TYP_CD = 'JE'
AND vdatype.vda_alloc_flg = 'Y'
AND hdr.vda_liab_flg IS NULL
AND hdr.sap_extrct_dt IS NULL
AND NOT exists
(SELECT 1
FROM sm_vda_allocation_detail b where
hdr.ALLOC_HDR_SEQ_NBR = b.ALLOC_HDR_SEQ_NBR));
explain plan:::
Plan
SELECT STATEMENT CHOOSECost: 831 Bytes: 20 Cardinality: 1
     6 SORT AGGREGATE Bytes: 20 Cardinality: 1
          5 FILTER
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                    1 TABLE ACCESS FULL SM_APPL.SM_VDA_TYPE Cost: 5 Bytes: 56 Cardinality: 7
                    2 TABLE ACCESS FULL SM_APPL.SM_VDA_ALLOCATION_HEADER Cost: 822 Bytes: 12,096 Cardinality: 1,008
               4 INDEX RANGE SCAN NON-UNIQUE SM_APPL.SM_VDA_ALLOCATION_DETAIL_FK_I Cost: 3 Bytes: 90 Cardinality: 15
In the 2nd query with NOT EXISTS, I see FULL table scan for SM_APPL.SM_VDA_ALLOCATION_HEADER
In the first query, the index is used in the same place:
2 INDEX FULL SCAN UNIQUE SM_APPL.SM_VDA_ALLOCATION_HEADER_PK Cost: 438 Cardinality: 20,450
ALLOC_HDR_SEQ_NBR is a primary key column.
Actually NOT IN and NOT EXISTS both used index for the second inner table (SM_APPL.SM_VDA_ALLOCATION_DETAIL).
But NOT exists is not using the index for the first table but not in is using.
how come.

872605 wrote:
Hi everyone,
I need some explanation on why the index is not being used in one of my queries.
Here are the queries:
SELECT COUNT (1)
FROM (SELECT hdr.ALLOC_HDR_SEQ_NBR hdrnbr
FROM sm_vda_allocation_header hdr
INNER JOIN
sm_vda_type vdatype
ON hdr.vda_typ_cd = vdatype.vda_typ_cd
WHERE
vdatype.SAP_POST_TYP_CD = 'JE'
AND vdatype.vda_alloc_flg = 'Y'
AND hdr.vda_liab_flg IS NULL
AND hdr.sap_extrct_dt IS NULL
AND hdr.ALLOC_HDR_SEQ_NBR NOT IN
(SELECT alloc_hdr_seq_nbr
FROM sm_vda_allocation_detail));
return 0 rows.
explain plan::
Plan
SELECT STATEMENT CHOOSECost: 671 Bytes: 26 Cardinality: 1
     8 SORT AGGREGATE Bytes: 26 Cardinality: 1
          7 HASH JOIN Cost: 671 Bytes: 293,254 Cardinality: 11,279
               1 TABLE ACCESS FULL SM_APPL.SM_VDA_TYPE Cost: 5 Bytes: 56 Cardinality: 7
               6 MERGE JOIN ANTI Cost: 665 Bytes: 281,106 Cardinality: 15,617
                    3 TABLE ACCESS BY INDEX ROWID SM_APPL.SM_VDA_ALLOCATION_HEADER Cost: 496 Bytes: 241,860 Cardinality: 20,155
                         2 INDEX FULL SCAN UNIQUE SM_APPL.SM_VDA_ALLOCATION_HEADER_PK Cost: 438 Cardinality: 20,450
                    5 SORT UNIQUE Cost: 169 Bytes: 417,480 Cardinality: 69,580
                         4 INDEX FAST FULL SCAN NON-UNIQUE SM_APPL.SM_VDA_ALLOCATION_DETAIL_FK_I Cost: 86 Bytes: 417,480 Cardinality: 69,580
2nd query::
SELECT COUNT (1)
FROM (SELECT hdr.ALLOC_HDR_SEQ_NBR hdrnbr
FROM sm_vda_allocation_header hdr
INNER JOIN
sm_vda_type vdatype
ON hdr.vda_typ_cd = vdatype.vda_typ_cd
WHERE
vdatype.SAP_POST_TYP_CD = 'JE'
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hdr.ALLOC_HDR_SEQ_NBR = b.ALLOC_HDR_SEQ_NBR));
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Plan
SELECT STATEMENT CHOOSECost: 831 Bytes: 20 Cardinality: 1
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          5 FILTER
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                    2 TABLE ACCESS FULL SM_APPL.SM_VDA_ALLOCATION_HEADER Cost: 822 Bytes: 12,096 Cardinality: 1,008
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In the first query, the index is used in the same place:
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But NOT exists is not using the index for the first table but not in is using.
how come.WHY MY INDEX IS NOT BEING USED
http://communities.bmc.com/communities/docs/DOC-10031
http://searchoracle.techtarget.com/tip/Why-isn-t-my-index-getting-used
http://www.orafaq.com/tuningguide/not%20using%20index.html

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