Outlook email shows open when email arrives at BlackBerry

I am using BlackBerry Internet Service (not the Enterprise service) and synching with Outlook. When I receive an email in Outlook, it comes in regularly and sits in my inbox unopened. However exactly when the email hits the BB, and I get notified that an email has arrived to that account, the email in Outlook indicates that it has been opened (when in fact it has not been). It does NOT show opened on the BB however, only in Outlook.
I have another email account with Verizon and that works correctly. It stays unopened until I look at it either on the BB or the Desktop.

Hi and welcome to the forums!
Okay, that senior citizen stuff doesn't work on me !
My nickname is Bifocals, but it should be SIlver Haired Bifocals
What email service are you using? (Gmail, Yahoo etc.
Thanks,
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Hi interferingmother,
Welcome to the BlackBerry Support Community.
Is your email account integrated as POP on your BlackBerry® Curve™ 8520 smartphone? If it is, this KB article should provide some ways to resolve this issue. "Email messages on a Microsoft Exchange Server are marked as read when accessed via POP" http://bbry.lv/KvCTaM
Hope this helps.
-FS
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I understand that you want iTunes to be opening every time you connect your phone to your computer. You may wish to adjust this setting in your iTunes preferences to affect this behavior:
Prevent iPods, iPhones, and iPads from syncing automatically
Prevent devices from automatically syncing with this iTunes library when a device is connected. To sync a device, click the Sync button when the device is connected.
iTunes 12 for Mac: iTunes Devices preferences
https://support.apple.com/kb/PH19595
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Are you experiencing this issue with another browser? Hotmail seems to be running fine according to https://status.live.com/detail/hotmail
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Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
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Hello Ravi,
It appears that my issue has to do with point #3 in your above reply.
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Now, when I go into FBL3N and pull up open items, Item #1 shows open. When I select to see cleared items, Item #2 and Item #3 are showing cleared.
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Again, thank you so much for your help. I am new to SAP and FICO especially. Thanks for your patience!
Rhonda

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Outlook email shows open when email arrives at BlackBerry

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