Outlook error: cannot open this item

Mails

Hi,
Could you please share more detail information here?
To understand more about the issue, I'd like to ask the following questions:
1. When does the error message appear?
2. Does the issue still exist on other Outlook clients?
Thanks,
Angela Shi
TechNet Community Support

Similar Messages

OUTLOOK 2010 error "cannot sent this item"

Hai,
When i try to forwarding / replying via
Outlook 2010, i am getting an error "Cannot send this item" . The error occurred only when forwarding / replying a
particular MAILS.

We have the issue in our office from time to time, and after alot of test lately, here is what i came up with soo far
French:
Erreur HTML: Impossible d'envoyer cet élément.
Erreur Richtext: Impossible d'envoyer cet élément. La propriété n'existe pas. Le champ que vous voulez modifier n'est pas valide pour ce type d'élément
English:
HTML Error: Cannot send this item.
Richtext Error: The property does not exist. The field you want to modify is not valid for this type of item.
To reproduce the issue
Create a signature doing the following:
Open Word 2010, Type a word and hyperlink it to google
Insert a picture bellow, you can pick the default pictures in the pictures folder
Save the signature as .htm in your C:\Users\%user%\AppData\Roaming\Microsoft\Signatures folder
Create a new email and send it to yourself including your new signature and a file that isn't a .msg, lets pick a .docx file for now
From the email you've just received, transfer the email.
Insert your new signature again and resize one of your picture
While the new email is opened, the email must be saved at some point either by Outlook automaticly or manualy ctrl-s or clicking on the appropriate icon before sending the email
Send the new email, you'll get the error message after the dictionary lookup if the resize was made before saving the email, otherwise the send button won't click
Take note than if your windows resolution has bin changed to anything else than 100%, the picture will be automatically resize by inserting the signature
You must transfert the email, a reply won't create the issue
If we resize a picture and then we delete that picture before the error message, we don't have the issue
Possible solution to resolve the issue with this email:
- Close the email and get the last save in the draft
- Copy and past the body text, file etc in a new email
- Delete all the pictures in the email and send it, note that you cannot add any picture after that, otherwise you'll still have the issue

HT201342 I have just opened an icloud email address and am unable to open ANY of the messages in my INBOX. I keep getting the message, "Cannot open this item. This operation is not supported until the entire message is downloaded. Download the message and

I have just opened a new icloud email address and am unable to open ANY of the messages in my INBOX. For each item I get the message "Cannot open this item. This operation is NOT supported until the entire message is downloaded. Download the message and try again". I now have no clue what I need to do to open these items. Help please.

What version of iPhoto do you have installed? Is if one of the versions shown as not compatible in this screenshot?
If it is then go to the App Store and download iPhoto 9.5. It will be free if you have an iPhoto 9 or later verson currently.
OT

Outlook 2010 using Exchange 2010 - cannot send this item after updating draft email

I have a client who has the following setup.
SBS 2011 server (Exchange 2010) and a Windows 2008 R2 Terminal Server (with Office 2010 SP1 installed).
This particular user has a Windows XP PC with Office 2010 SP1 installed (joined to SBS 2011 domain).
This user creates a email at their office on their PC and saves it in draft to continue working on it when they get home.
At home they RDP into the terminal server and load outlook and start updating their saved (Draft) email. They then try to send it and the following error pops up. "Cannot send this item".
If they try to save the changes they have made it pops up with "The operation failed".
I have tried various settings all with the same results.
Office 2010, Office 2010 SP1, Online mode and Cache mode (on the Windows XP PC).
Any ideas?

Hi Rajkumar,
OK. After further testing I have narrowed it down to the email signature?
If I save a draft email in Outlook on the Fat client (Windows XP + Office 2010), then go straight into Drafts folder and open the email and add one line of text and try to send or save again it fails.
If I don't have a signature, it works fine.
I currently trying to determine what part of the signature it doesn't like (it is quite a large signature, multiple images and a disclaimer etc). I'm having mixed results - I can remove the signature totally from the draft email and then it will save
or send fine.
Strange that it can save the email to Draft in the 1st place but doesn't like updating it a 2nd time???
I have also created a new outlook profile (online mode) with the same results.

Error Message: There was an error opening this document. Acrobat cannot open this file because a task is still active in Acrobat.

I've tried Command Q to close; Tried Adobe Reader Tool Bar but closing is grayed out; I'ved held the power button for hard close, but everytime I try to open a .pdf I get this message:
There was an error opening this document. Acrobat cannot open this file because a task is still active in Acrobat.
I'm not extremely technical, but I can follow directions if someone can help!
Thanks

Looks like it got stuck.
You can switch to another program or the Finder (click on desktop) and Apple menu > Force Quit > Adobe
You can press and hold the power button, it's a emergency force shutdown which you can boot normally and it should be fine.

I cannot open my Yahoo Mail but everything else is OK. When I click Yahoo Mail Icon, I get this error message "Safari Cannot open this page. Safari can not establish secure connection with Yahoo Mail.

I cannot open my Yahoo Mail but everything else is OK. When I click Yahoo Mail Icon, I get this error message "Safari Cannot open this page. Safari can not establish secure connection with Yahoo Mail.

It sounds as though a script on the site, or an advertisement, is not working quite right...
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
(You also can clear Firefox's cache completely using:
orange Firefox button ''or'' Tools menu > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now")
(2) Remove the site's cookies using either of these. Save any pending work first.
While viewing a page on the site:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
Then try reloading the page. Does that help?

Word Web App cannot open this document due to an unknown error. If the problem persists, try opening the file in Microsoft Word.

Word Web App cannot open this document due to an unknown error. If the problem persists, try opening the file in Microsoft Word.
Can anybody pls help me how to resolve this for which got strucked !!!!
Cheers !!
Praveen
Thanks in Advance !!! Cheers !!! Praveen

Hi Satheesh,
Thanks for quick Reply !!!
can u pls have a look that the below are Log Errors am getting .
Pls suggest me how to resolve that the all the services are in the running state only ,
1. Could not find default ServiceProxy or it does not implement
IWacServiceApplicationProxy.
2. Default service proxy not found while trying to get setting
WORDVIEWERSILVERLIGHTONLY.
Rgrds//Praveen
Thanks in Advance !!! Cheers !!! Praveen

Installing CS5.5, got an error window that says "windows cannot open this file"

I download the CS5.5 files. Clicked on the larger file to open it and received an error window stating that "windows cannot open this file". Any suggestions?

@caroline,
are both files in the same directory?
are you clicking the exe, not the 7z?
if yes to both, right click the exe and click 'run as administrator'.
if that fails, run the cleaner (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and then click the exe.

IBook Store error message "you cannot update this item"

When my book was finally in the iBookstore, I purchased it, to see how the process works and if everything is ok for a potential customer. Turned out that I mad some minor mistakes, which I fixed (hopefully) and published an new Version (successfully, I guess). Now I need to update the purchased book to cheeck if everything is ok.
There IS an Update in the iBookstore, but trying to run the update ends up in an error message "you cannot update this item".
My fault? Not my fault? What to do?
Has anyone an idea?

It took quite a while to find this:
Dear xy,
Thank you for purchasing “Inside Apple”. A new version of the book is available to you at no charge.
Here is how to download the new version:
1) Tap the iBooks app on your iPad, iPhone or iPod touch. If you are already in the iBookstore, tap on “Library”.
2) Tap the “Edit” button.
3) Locate “Inside Apple”, tap “Edit” and then “Delete” to delete the book.
4) Tap the “Done” button.
5) Tap the “Store” button, scroll down to the bottom of the page and sign out of your account.
6) The page will refresh. Scroll down to the bottom of the page and sign back in to your account.
7) If you are not already in the “Purchases” page, tap the “Purchases” icon at the bottom right corner of your screen.
8) Locate “Inside Apple” in your purchases and tap the “Redownload” button.
You will now have the updated version of the iBook in your library. Thank you for being a loyal Apple customer and have a great day!
Sincerely,
iTunes Store Team

Cannot Start Microsoft Outlook. Cannot open the Outlook Window. The set fo folders cannot be opened. You must connect to Microsoft Exchange with the current profil

Cannot Start Microsoft Outlook. Cannot open the Outlook Window. The set fo folders cannot be opened. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost)
OK. This is a new outlook setup on a laptop. The mail account is on a MS Exchange Server 2010. The user can log on to their laptop no problem with their AD login and password. To setup the outlook profile we have checked the name OK. When we click finish
and try to start outlook we get the above error message. It is driving me pots as I have tried also of things. I have tried to connect without catching the files. The error message then says that the Exchange Server is down, yet we checked the name OK and
I can log on to the MS Exchange server and see the setup.
What else is it that I need to look at as I have tried everything. I will add that they one service I see not running is the Exchange RPC service. If I try to start it, it fails saying Some services stop automatically if they are not in use by other services
or programs.
What can I do?

The major cause of this problem is a corrupted Navigation Pane settings file – profilename.xml, where “profilename” is the name of your Outlook profile. A good sign that the
file is corrupted is when the size of the file is shown 0 KB. No one knows the precise reason why this takes place, but all versions of Outlook from 2003 to 2013 may get affected.
Other causes may be when you run Outlook in the compatibility mode, or if you are using a profile generated in an older Outlook version, or if the Outlook data file (.pst or .ost)
was removed or damaged as the result of faulty uninstallation or reinstallation of MS Outlook.
Follow the steps given below to resolve this problem
1. Recover Navigation Pane configuration file
2. Repair your Outlook PST file using Inbox Repair tool
3. Create a new Outlook profil and import data from the old PST file
4. Turn off Compatibility Mode
5. Start Outlook in Safe Mode
For more info, you can visit http://www.ablebits.com/office-addins-blog/2013/12/06/cannot-start-microsoft-outlook-solutions/

Cannot Open this file: Z1SQLiteFillRow failed

I'm trying to sync Outlook 2007 Calendar with Ipad and my Samsung S3 Cell. I've downloaded and activated ICloud on all devices and PC. My Calendar Items are disappearing in my main Calendar Folder in Outlook after a short time unless my ICloud and or my ICloud Local Calendars are checked in the Navigation Box. I try to open the Calendar Item in my original Calendar in Outlook to edit or see the event. After double clicking to open the event, I get the following message:
Cannot Open this file: Z1SQLiteFillRow failed Also, sometimes in one of the calendars, when I want to open a new event in the Calendar it won't let me open a new event, says I don't have permission, see your administrator. Lastly, when I go to Organize in Outlook, it's not opening events that I want sorted etc. Can anyone give me any thoughts on these issues. I'm about ready to disconnect ICloud completely but I'm afraid I'm going to loose several months worth of Calendar Events.
Thanks,
grthompson2

Thanks Bob, but sorry i might not explain myself very well. The original file is CS4 and indeed it did open just fine in CS5 until yesterday. Today, all of the sudden i got this message. I am not trying to open a CS5 into CS4...is the other way around and it worked before.

"Cannot start Microsoft Outlook. Cannot open the Outlook window. The information store could not be opened." [Office 2013/Office 365]

So here is the error in Outook 2013
"Cannot start Microsoft Outlook. Cannot open the Outlook window.
The information store could not be opened."
Very Very frustrating having spent three hours today reading forums, installing, reinstalling etc.
HELP?
1) I have completely un-installed and reinstalled Outlook 2013 (And also all of Office 2013)
2) Have blown away all profiles and created new ones.
3) Have blown away all Outook data files and starting from scratch
4) Have run /resetnavpane............in an attempt to rebuild the navigation pane
5) Have gone into Registry and deleted all remnants of previous Outlook installs, HKey_Local, System Current
config......Office etc.
6) I have spent hours reading online fixes/technet forums etc..............to no avail.
Please give more suggestions.
Thanks
Phil H Charlotte, NC

Hi,
Basically you have tried a lot but the issue still exists, now one more suggestion I can provide is to make sure Outlook is not configured to run in Compatibility Mode:
Take Windows 7 for example, in Start -> Type "Outlook" in the search box -> Right click on the "Outlook 2013" shortcut -> Click Properties -> Under Compatibility tab -> Make sure "Run this program in compatibility
mode for" is clear.
This method has resolved the issue for some users in this thread below:
http://answers.microsoft.com/en-us/office/forum/office_2007-office_install/cannot-start-microsoft-office-outlook-error-cannot/e75265b4-044f-4d92-a078-1acbf9ae34d6
I hope the information is helpful.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Cannot start Microsoft Office Outlook. Cannot open the Outlook window.

I get the following error message when opening Microsoft Outlook (using Windows 7):
Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The set of folders cannot be opened. Errors have been detected in the file.
C:/Users/owner/AppData/Local/Microsoft/Outlook/Outlook.pst.
Quit Outlook and all mail enabled applications and then use the Inbox repair tool (Scanpst.exe) to diagnose and repair errors in the file. For more information about the inbox repair tool, see Help.
I have tried the suggested fix of using the start menu, clicking "run" and then typing in "Outlook.exe /resetnavpane" and it did not work. Do I need some sort of a longer path to make this work?
I cannot find the so called "inbox repair tool" and don't know how to use "scanpst.exe".
Are all my old email folders now lost? How can I start using my Outlook email again?
Thanks for any help. Susanne

It seems to me that your emails has not been lost, perhaps your outlook folder has been lost. to get your emails back you must try one of the following ways.
Use backup file, if you have kept it in another location.
if not then go to the:
C:/Users/owner/AppData/Local/Microsoft/Outlook/Outlook.pst."
and run the scanpst,exe tool to fix the outlook error on windows 7.
If this application is not working or giving error then use a powerful PST Repair tool. which ,may become helpful for
you.
Visit here to know more: http://howto.fixscanpstexe.com

Outlook 2010 : Cannot start Microsoft Outlook. Cannot open the Outlook window.

Hi
Using Outlook 2010 with an Exchange 2003 back-end.
Already have an Outlook profile (created in Outlook 2003).
When launching Outlook 2010 I get:
"Cannot start Microsoft Outlook. Cannot open the Outlook window"
I've read several posts with this error message and a common "workaround" / "solution" was to run: “Outlook.exe /resetnavpane”
I tried that and it didnt resolve the issue.
The only way I found to resolve this was to create a new Outlook profile.
Launching with a new Outlook profile works fine.
- Is this a "known issue" ?
- Is there a way to diagnose / throubleshoot further without having to create a new profile?
Thanks
- AL

Hi,
Thank you for using Outlook IT Pro Discussions forum.
This problem can occur when file that maintains the Navigation Pane settings becomes corrupted. This file is called profilename.xml, where profilename is the name
of your Outlook profile. Normally, we can resolve this issue by starting Outlook with the command
Outlook.exe /resetnavpane
or
creating a new Outlook profile.
Next time, you may also try to rename the profilename.xml from the folder first to see if the issue can be resolved:
Windows XP: C:\Documents and Settings\username\Application Data\Microsoft\Outlook
Windows Vista, Windows 7: C:\Users\username\AppData\Roaming\Microsoft\Outlook
For more information, you can refer to this KB article:
Error starting Outlook: "Cannot start Microsoft Office Outlook. Cannot open the Outlook window."
http://support.microsoft.com/kb/2022778
Best Regards,
Sally Tang

Request timed out.- Error while opening a item in Blog

Hi,
   We have a blog in our share point portal which was running properly before few days.
We get Request Timed out error while opening an item in the blog. The list contains about
   3500 items
[HttpException (0x80004005): Request timed out.]
We were able to create a new item but not able to view the item.
When we check the server SQLSERVR.EXE takes more than 90% of the CPU Usage.
Please let me know how to resolve this issue.
Thanks,
Vanitha

Hi,
According to your description, Please check the RAM allocated to your SQL server. MOSS server needs 2GB RAM
to preform well. SQL requires 2GB RAM for optimum performance.
Messages like this are mainly due to lack of RAM Allocation.
Best Regards
David Hu

Outlook error: cannot open this item

Similar Messages

Maybe you are looking for