Outlook error when collapsing groups on TS - specific users only - cleanviews and new profile didn't help.

We have a Citrix environment for app publishing.
Office 2007 is installed, and the users use the published outlook 2007.
For some users only(not all users), when they arrange by "from" and in-groups they get an error when they try and collapse groups.
Error is "There are no items to show in this view".
It does not affect all users.
Troubleshooting attempted:
Recreated user's profile. - No change
Made user an administrator
-Logged in locally
-ran outlook in safe-mode -> no change.
-ran cleanviews -> no change
There were no policies applied at the time, and there are no user specific configurations.
I can't find any other articles which might be pertinent. How should I troubleshoot this?

Hi,
One more thing you can try is to run Office Configuration Analyzer Tool to find if there is any error of the installation.
The tool provides a detailed report of your installed Office programs. This report includes many parameters about your Office program configuration. It also highlights known problems that are found when OffCAT scans your computer.
Office Configuration Analyzer Tool (OffCAT) information:
http://support.microsoft.com/kb/2812744
To download Microsoft Office Configuration Analyzer Tool:
http://www.microsoft.com/en-hk/download/details.aspx?id=36852
Regards,
Melon Chen
Forum Support
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