OUTLOOK.EXE version 12.0.6668.5000 stopped interacting with Windows and was closed.
I have an end user whose Outlook 2007 is spontaneously closing. It will enter a 'not responding' state and then shut down (and sometimes relaunch). In going through the event log the following information was obtained. O/S is Win-7, 64-Bit. Any input greatly
appreciated.
The program OUTLOOK.EXE version 12.0.6668.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 14ac
Start Time: 01cf6af126c3ad83
Termination Time: 79
Application Path: C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
Report Id: c7d7556f-d9dd-11e3-a17c-2cd05a89d710
And further into the Event Log (Application)
- System
- Provider
[ Name] Application Hang
- EventID 1002
[ Qualifiers] 0
Level 2
Task 101
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-05-12T14:03:22.000000000Z
EventRecordID 26088
Channel Application
Computer uswal-3PLSJX1.amer.thermo.com
Security
- EventData
OUTLOOK.EXE
12.0.6668.5000
14ac
01cf6af126c3ad83
79
C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
c7d7556f-d9dd-11e3-a17c-2cd05a89d710
55006E006B006E006F0077006E0000000000
Binary data:
In Words
0000: 006E0055 006E006B 0077006F 0000006E
0008: 0000
In Bytes
0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..
Hi,
The event log in your posting is a general error event which occurs when application stops responding. Please make sure the latest patches and service packs are installed for your Outlook 2007.
Please also restart Outlook in safe mode(Start > Run, type Outlook /safe and Enter) to check whether Outlook 2007 is still not responding or not.
Thanks,
Winnie Liang
TechNet Community Support
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Microsoft Office 2007 Suite Closing randomly "stopped interacting with Windows and was closed"
Dears,
Hope that you having a great day. First of All I'm facing a serious problem annoying my colleagues at My corporate.
The problem occur on daily bases and randomly from time to another.
the outlook hang after I open it, when trying to navigate to any tap or ribbon It hangs. then after a long wait it start working.
then after a while it close and saying Word or outlook stop responding and close.
we tried to start it again and it works with the same performance then I begin to get annoyed with users complaint.
anyway I tried to open the event viewer to check and I got the following events from outlook and word.
here is the event viwer log I caught for outlook and Word
Word
Outlook
Please note the we are using the following,
Office version is Office 2007 SP3
32 and 64 OS
we remove the whole office suite and re-install it without success.
Appreciating your prompt feedback
Thanks
FikryHi,
The event log in your posting is a general error event which occurs when application stops responding. Please make sure the latest patches and service packs are installed for your Outlook 2007.
Please also restart Outlook in safe mode(Start > Run, type Outlook /safe and Enter) to check whether Outlook 2007 is still not responding or not.
Thanks,
Winnie Liang
TechNet Community Support -
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Hang Signature: 9962
Hang Type: 0
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 5df72ce88195c0212c542e9c8c172716
Additional Hang Signature 2: 2b94
Additional Hang Signature 3: 9acafbb8ad01bf9d2eb258d8fddad3ca
Additional Hang Signature 4: 9962
Additional Hang Signature 5: 5df72ce88195c0212c542e9c8c172716
Additional Hang Signature 6: 2b94
Additional Hang Signature 7: 9acafbb8ad01bf9d2eb258d8fddad3ca
== This happened ==
Every time Firefox opened
== User Agent ==
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Please help
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What computer operating system is your Premiere Elements 12 installed?
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ATR -
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: firefox.exe
Application Version: 1.9.2.3951
Application Timestamp: 4cc7ae16
Hang Signature: baf1
Hang Type: 0
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 18441
Additional Hang Signature 1: 897ae6b831cea2d1f02b14199c9f3e81
Additional Hang Signature 2: 6fd0
Additional Hang Signature 3: b3b3b2452eec1eff2c85f2da7046f02c
Additional Hang Signature 4: baf1
Additional Hang Signature 5: 897ae6b831cea2d1f02b14199c9f3e81
Additional Hang Signature 6: 6fd0
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Additional Hang Signature 5: 5975f495faff1542a01c1f22097ba515
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Application hang. Skype stops interacting with wi...
Skype has suddenly stopped working and I cannot access anything in the skype window. Nothing in the menu is accessible and have to close it out using task manager... Event log shows the following error.
Log Name: Application
Source: Application Hang
Date: 3/1/2015 12:10:08 AM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Petie-PC
Description:
The program Skype.exe version 7.1.0.105 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 4d4
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Termination Time: 13
Application Path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Report Id:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-03-01T07:10:08.000000000Z" />
<EventRecordID>44618</EventRecordID>
<Channel>Application</Channel>
<Computer>Petie-PC</Computer>
<Security />
</System>
<EventData>
<Data>Skype.exe</Data>
<Data>7.1.0.105</Data>
<Data>4d4</Data>
<Data>01d053e94bb9dd10</Data>
<Data>13</Data>
<Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
<Data>
</Data>
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Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.
Restart Skype.
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