Outlook failure Microsoft says is due to printer

I have an Officejet 6500a all in one e709n printer. It was working fine. Then Outlook started locking up. I called Microsoft and they checked my machine (HP Elite upgraded to 7 32 bit) and they fixed all the lockup problems until they load the driver for the printer.
They say I need to have HP load the driver because there may be things that have to be done as part of it that would not be done by just going to the website and updating the driver.
Can HP help me? I have the printer operating wirelessly with two computers.

Get the latest driver/software and install it on the problem machine:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=3795...
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Hey there @lissim09 welcome to the forums
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Run the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results. Please send me the results.
Also try a Clean Boot, restart the PC and try a print again. This will turn off all start up programs running on your PC, in the case there is something running that is blocking the printer from printing, this should bypass it. Also disable your firewall temporarily.
Try printing from two programs afterwards.
Also include how you have the printer connected to the PC (wireless, ethernet, usb).
Thank you
R a i n b o w 7000I work on behalf of HP
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Outlook failure Microsoft says is due to printer

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