Outlook Integration add in prevents outlook from opening

Question

Hi All,
When the outlook integration executable (BO_SyncExt.exe) is running it prevents outlook from opening. Outlook just sits there saying loading user profile all the time. When the process is killed via task manager outlook opens. The issue seems to be intermittent, we've tried the usual uninstalling, re-installing, rebuilding the machine etc. it didn't work.
The problem doesn't happen on machines using office 2003 or 2007, only on Office 2010 (32 bit).
SAP version 8.8 PL20.
Any ideas what this might be?
Many Thanks,
Matt

Answer 1

Hi Jimmy,
it is 32-bit MS Office, I have had this issue both on 8.82 PL05 (Windows 7 32-bit) and PL07 (Win2008 R2 server 64-bit).
The Outlook Integration log shows some strange entries without error description:
2012-07-23 15:24:30  E  CBO_AddIn::OnConnection  ERROR: **************************************************************************
2012-07-23 16:36:01  E  CBO_AddIn::OnConnection  ERROR: **************************************************************************
2012-07-23 16:38:33  E  CBO_GUIControl::ReleaseGUIControl  ERROR: Exception in closing the Outlook...
2012-07-23 16:39:13  E  CBO_AddIn::OnDisconnection  ERROR: ############################################################################
2012-07-23 18:23:27  E  CBO_AddIn::OnConnection  ERROR: **************************************************************************
After this error (Exception in closing the Outlook...) I assume that the Outlook.exe hangs, therefore when opening Excel, I get an error message like 'Failed to open log file', so probably the hung Outlook.exe locks the log file. Of course opening Outlook isn't possible in that status.
After closing the process Outlook.exe, I can start Outlook again and Excel doesn't throw any error message. Nevertheless I tried also to run BO_SyncExt.exe in compatibility mode, I will observe this issue now.
Thanks
Sebastian