Outlook Integration toolbar does not load.

I have installed the outlook add-on and with one client it cannot load the toolbar within outlook. The sapb1 menu does not appear nor does the toolbar. Other clients at same site function properly except one. All clients have same specs.
Anyone know how to troubleshoot this problem?

Hi William,
I've had endless problems when it came to outlook, i used one of the older versions of the add on which had the problem of showing once or never and then never again. But if you are using the latest version you can try the following (can also do it on older version)
1) open outlook, click on the "help",then click on the "About Microsoft Office Outlook", once a window comes up there will be a button that says disabled items, click it and then you usualy see the add on there. Activate it.
if that doesn't help try the following
2)Go to tools->options->other->advanced options->com ada-in's. See if it's there and you can activate it. From there, there is also add in manager.
3) If still not working, best option is then to uninstall and try again. But do it first from that client.
let me know if this helps.

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