Outlook Integration with Service Manager

Is there some integration between Outlook and service manager. i'm looking to create incidents and requests from a specific e-mail queue.

Hi,
You may use Exchange Connector, please go through articles below for more details about Exchange connector setting up:
http://blogs.technet.com/b/infratalks/archive/2012/08/16/step-by-step-installation-of-exchange-connector-3-0-rc-for-system-center-2012-service-manager.aspx
http://www.msexchange.org/articles-tutorials/exchange-server-2010/monitoring-operations/configuring-exchange-connector-service-manager-2012.html
Regards,
Yan Li
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Hi Experts,
I am new to SAP and portal .Can any one give me steps to integrate outlook to portal(i want to access mails from portel)
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Rakesh.

Hi,
If You Wany See Mails in Portal .Follow the Procedure And Search The SDN.
Create System Folders:
This task creates the folders on the Portal to store the Exchange Transport system object.
You may skip this step if the folders are already created. If not, log on to the Portal as Administrator and follow the below-mentioned procedure:
Procedure
1.In your portal, navigate to System Administration u2192 System Configuration  Portal Content.
1.Right-click on the folder Portal Content, then choose New  Folder.
2.In Folder Name, enter My Folder. Enter other details as shown in the screen below. Choose Finish.
3.Right-click on the folder My Folder, then choose New  Folder.
4.Name the folder System, then choose OK.
5.You must next create the portal content folder for Exchange under the My Folder  System folder. Right-click on the System folder, then choose New  Folder.
6.Name the folder Exchange, then choose OK.
Result
You have created folders to store Exchange system object.
Create an Exchange System Object
This activity defines SAP systems that will be connected to the Enterprise Portal and specifies the necessary attributes and web access details through System Landscape Wizard. When you run the System Landscape Wizard to create a system, the resulting object connects directly to the application that it defines.
Procedure
1.Go to System Administration  System Configuration
SAP NetWeaver Portal System Administration  System Configuration
2.From the Detailed Navigation iView of the navigation panel, choose System Landscape.
3.Under the Portal Catalog, expand the folder Portal Content by choosing the drop list arrow on the left.
4.Go to folder Best Practices  Systems  Exchange. Right-click on the Exchange folder and choose System (from PAR).
This launches the System Landscape Wizard.
5.Select com.sap.NetWeaver.coll.appl.gw.
6.Choose Next.
7.Select Microsoft_Exchange_Server.
8.Choose Next.
9.Make the entries for the system you want to connect to the Enterprise Portal. Then choose Next and then Finish.
8. Select Open the object for editing radio button.
9. Choose OK.
10. Choose User Management from the Property Category drop list.
11. Set your SAP system properties according to the details in the table below.
12. Choose Save.
13. In the Display drop list in the top right-hand side of the iView, select System Aliases for this system.
14. In Alias, enter Exchange.
15. Choose the Add button.
16. Choose Save to save your changes.
17. Choose Close.
Result
You have created a system to access a back-end application, and have included it in the portal system landscape.
2.2.1 Set up the MSX-A Component
2.2.1.1 Copy the SAP Exchange Transport Files for IIS
1. Switch to Windows Explorer of the SAP NetWeaver Portal system.
2. Locate a server that is on the same trusted domain as the Microsoft Exchange Server with Internet Information Server (IIS) installed.
3. Copy the MSX-A Component files that came with the Exchange Transport and copy the files to the IIS server (that is C:\SAPExchangeTransport). The MSX-A components are found at <drive>:
usr\sap\<SID>\<Instance>\j2ee\cluster\server0\apps\sap.com\irj\servlet_jsp\irj\root\portalapps\com.sap.NetWeaver.coll.appl.gw\WEB-INF\external\exchange
(for example C:\usr\sap\J2E\JC00\j2ee\cluster\server0\apps\sap.com\irj\servlet_jsp\irj\root\portalapps\com.sap.NetWeaver.coll.appl.gw\WEB-INF\external\exchange).
2.2.1.2 Register the SAP Exchange Connector DLL
4. Double click SAPPXchTest.exe
This launches SAP EP Test Exchange Transport Setup
5. Choose Tools  DLL  Register
2.2.1.3 Configure IIS
6. Open the Internet Service Manager.
Without Single Sign-On
To create and configure an IIS Web Site without single sign-on, proceed as follows:
1. Create a new Web site with the name SAPExchange and make a note of the port on which this site is running.
2. Set the permissions to execute.
3. Select the directory you just created as the home directory, for example, c:\SAPExchangeTransport
4. Open the properties dialog box for the new Web site, and choose the Directory security tab.
5. Deselect all Authentication modes.
6. Select Basic Authentication.
7. Confirm with OK.
With Single Sign-On
To create and configure an IIS Web site with single sign-on, proceed as follows:
1. Select the Web site where the SSO2KerbMap ISAPI module is installed and configured.
2. Create a new virtual directory with the name SAPExchange beneath this Web site
3. Set the permissions to Execute.
4. Select the directory you just created as the home directory, for example, c:\SAPExchangeTransport.
5. Open the properties dialog box for the new Web site, and choose the Directory security tab.
6. Deselect all Authentication modes.
7. Select Integrated Windows Authentication.
8. Confirm with OK.
2.2.2 Create a Transport
This activity creates a Microsoft Exchange transport. The resulting object connects the Enterprise Portal to Microsoft Exchange.
Procedure
1. Go to System Administration  System Configuration  Knowledge Management  Collaboration  Groupware Transports  Exchange Transport.
2. From the Collaboration iView of the navigation panel, choose Exchange Transport.
3. Choose New.
4. Enter values for the Exchange Transport.
Name :Must match the settings in IIS
System alias:Must match the System Alias created in the previous step
User logon domain:for example, sap.com
Exchange Server:for example, exchange.sap.com
Default exchange server:for example, exchange.sap.com
IIS Server :sap.com (Use the settings from the MSX-A Component setup steps)
Port:80
5. Choose OK.
Result
You have created an Exchange transport to connect the SAP Enterprise Portal to Microsoft Exchange.
3 User Mapping of Enterprise Portal to Microsoft Exchange
Map the portal user to a user defined in the Microsoft Exchange server.
1. From the top-level navigation, choose User Administration  Identity Management.
2. In the field, enter the user name of the Portal user that you want to map, for example *test
3. In the Get drop list, select User.
4. Choose Go. A list of matching users will appear.
5. Select the User from the list, for example *TESTUSER
6. Choose the User Mapping tab from Details.
7. Choose the Modify button.
8. In System, use the drop list to select Exchange (the system alias).
9. Enter parameters for the user, password, and mail server.
10. Choose Save.
System selection is not available if Testuser does not belong to the Administrators group.
5 Sending Email through the Portal
The sending of e-mails is integrated into SAP Enterprise Portal 7.0 using the SAP J2EE JavaMail implementation. This implementation can send e-mails using any SMTP protocol supported groupware server.
Create Java Mail Transport
Transport Checklist
You have configured the SMTP server appropriately:If you want to allow users to send e-mails outside the company domain using the portal, this server must be configured to relay e-mails outside the domain
The groupware server supports IMAP protocol:Optional. Messages sent from the portal can be stored on the groupware server only if the server supports IMAP protocol.
If the groupware server does not support IMAP protocol, users cannot save copies of their messages in the Sent messages folder.
All users have valid e-mail addresses in the portal LDAP:Every portal user must have a valid e-mail address. E-mail messages cannot be sent for users without an e-mail address.
1. From the top-level navigation, choose System Administration  System Configuration  Collaboration  Groupware Transports  Mail Transport.
2. Choose New, and enter the following values:
SMTP server:Address of the SMTP server for sending e-mails.
Sent messages folder:Optional parameter. Specify the folder on the server where the sent e-mail is to be stored(Sent Items on the Microsoft Exchange server or Sent on the Lotus Domino server. If this value is not specified, users are unable to save e-mails sent from the portal)
System alias name:Alias that you defined for the groupware server in the system configuration. For more information, see the section on SAP Systems in the Connectivity Guide.(Exchange)
3. Choose Apply.
4. Choose OK.
When you have finished creating your entries, restart the SAP J2EE engine.
5.2 E-Mailing Service
The e-mailing service provides the activation mechanism for sending e-mails.
Procedure
1. To configure the e-mailing service, choose from the configuration iView.
SAP Enterprise Portal System Administration u00AE System Configuration u00AE Knowledge Management u00AE Content Management u00AE Global Services u00AE (Show Advanced Options)  Mailing Service
2. Select Edit.
3. Check Active checkbox.
4. Select OK.
If It's Useful Reward points
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SubbaRao

Microsoft outlook Integration with portal

Hi,
I have faced a problem when i try to implement N51 : Microsoft OutLook Integration in Best practices for Portal.
I am bit confused about the following points given in the document. can i know how to follow these steps:
1.Switch to Windows Explorer of the SAP NetWeaver Portal system.
2.Locate a server that is on the same trusted domain as the Microsoft Exchange Server with Internet Information Server (IIS) installed.
3.Copy the MSX-A Component files that came with the Exchange Transport and copy the files to the IIS server (that is C:\SAPExchangeTransport). The MSX-A components are found at <drive>:
usr\sap\<SID>\<Instance>\j2ee\cluster\server0\apps\sap.com\irj\servlet_jsp\irj\root\portalapps\com.sap.NetWeaver.coll.appl.gw\WEB-INF\external\exchange
(for example C:\usr\sap\J2E\JC00\j2ee\cluster\server0\apps\sap.com\irj\servlet_jsp\irj\root\portalapps\com.sap.NetWeaver.coll.appl.gw\WEB-INF\external\exchange).
4.Double click SAPPXchTest.exe
This launches SAP EP Test Exchange Transport Setup
5.Choose Tools -> DLL -> Register
Configure IIS
6.Open the Internet Service Manager.
Without Single Sign-On
To create and configure an IIS Web Site without single sign-on, proceed as follows:
1.Create a new Web site with the name SAPExchange and make a note of the port on which this site is running.
2.Set the permissions to execute.
3.Select the directory you just created as the home directory, for example, c:\SAPExchangeTransport
4.Open the properties dialog box for the new Web site, and choose the Directory security tab.
5.Deselect all Authentication modes.
6.Select Basic Authentication.
7.Confirm with OK.
With Single Sign-On
To create and configure an IIS Web site with single sign-on, proceed as follows:
1.Select the Web site where the SSO2KerbMap ISAPI module is installed and configured.
2.Create a new virtual directory with the name SAPExchange beneath this Web site
3.Set the permissions to Execute.
4.Select the directory you just created as the home directory, for example, c:\SAPExchangeTransport.
5.Open the properties dialog box for the new Web site, and choose the Directory security tab.
6.Deselect all Authentication modes.
7.Select Integrated Windows Authentication.
8.Confirm with OK.
Next, i am having these problem also :
when i try to configure calendar repository(choose System Administration -> System Configuration
-> Knowledge Management -> Content Management -> Repository Managers -> Calendar Repository. ), then i am getting the following error.
" st="b" class="urMsgBarErrBtm" id="MessageBar43b8feb2" ct="MB"> Inside the area "/cm/utilities/acl_factories", unable to find the configuration object "acl_jdbc_rep" referenced by the property "securitymgr.aclcfg" of the configuration object ".../Calendar Repository/ExchangeCalendarRepository".
Thanks in Advance
Regards,
Raju

Hi,
I have faced a problem when i try to implement N51 : Microsoft OutLook Integration in Best practices for Portal.
I am bit confused about the following points given in the document. can i know how to follow these steps:
1.Switch to Windows Explorer of the SAP NetWeaver Portal system.
2.Locate a server that is on the same trusted domain as the Microsoft Exchange Server with Internet Information Server (IIS) installed.
3.Copy the MSX-A Component files that came with the Exchange Transport and copy the files to the IIS server (that is C:\SAPExchangeTransport). The MSX-A components are found at <drive>:
usr\sap\<SID>\<Instance>\j2ee\cluster\server0\apps\sap.com\irj\servlet_jsp\irj\root\portalapps\com.sap.NetWeaver.coll.appl.gw\WEB-INF\external\exchange
(for example C:\usr\sap\J2E\JC00\j2ee\cluster\server0\apps\sap.com\irj\servlet_jsp\irj\root\portalapps\com.sap.NetWeaver.coll.appl.gw\WEB-INF\external\exchange).
4.Double click SAPPXchTest.exe
This launches SAP EP Test Exchange Transport Setup
5.Choose Tools -> DLL -> Register
Configure IIS
6.Open the Internet Service Manager.
Without Single Sign-On
To create and configure an IIS Web Site without single sign-on, proceed as follows:
1.Create a new Web site with the name SAPExchange and make a note of the port on which this site is running.
2.Set the permissions to execute.
3.Select the directory you just created as the home directory, for example, c:\SAPExchangeTransport
4.Open the properties dialog box for the new Web site, and choose the Directory security tab.
5.Deselect all Authentication modes.
6.Select Basic Authentication.
7.Confirm with OK.
With Single Sign-On
To create and configure an IIS Web site with single sign-on, proceed as follows:
1.Select the Web site where the SSO2KerbMap ISAPI module is installed and configured.
2.Create a new virtual directory with the name SAPExchange beneath this Web site
3.Set the permissions to Execute.
4.Select the directory you just created as the home directory, for example, c:\SAPExchangeTransport.
5.Open the properties dialog box for the new Web site, and choose the Directory security tab.
6.Deselect all Authentication modes.
7.Select Integrated Windows Authentication.
8.Confirm with OK.
Next, i am having these problem also :
when i try to configure calendar repository(choose System Administration -> System Configuration
-> Knowledge Management -> Content Management -> Repository Managers -> Calendar Repository. ), then i am getting the following error.
" st="b" class="urMsgBarErrBtm" id="MessageBar43b8feb2" ct="MB"> Inside the area "/cm/utilities/acl_factories", unable to find the configuration object "acl_jdbc_rep" referenced by the property "securitymgr.aclcfg" of the configuration object ".../Calendar Repository/ExchangeCalendarRepository".
Thanks in Advance
Regards,
Raju

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1) Unread eMails are shown in the inbox. In standard nothing more, but you can read the inbox entries and from there on build your own functionality to create an activity from there (pretty difficult). Other than that, only activities and tasks are integrated.
2) It can be done. A customer of mine did it together with SAP, but they both together spend some 100 days into this solution - obviously not a standard solution.
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Hope this helps,
Kai

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