Outlook is syncing sporadically

I manage the cell phones and Blackberries for the company that I work for. There are 3 of my Blackberry users (that I know of) that are having problems with their Verizon Tour 9630 syncing correctly with their Outlook.
Some messages that have been read and deleted on their computer will stay in their Blackberry inbox and sometimes stay read. We have tried doing the manual "Reconcile Now" and it will clean out some emails but not all. It seems to be pretty hit or miss. We recently wend through a mass device upgrade where all Blackberry users went from a 8830 World Phone to the Tour. No one was having problems before (again, that I know of). We have tried removing the battery and rebooting it, but that doesn't seem to help. I contacted our Help Desk / IT department and they said:
This is a common issue. It basically stems off of a timing issue. The blackberry device only checks the inbox and the deleted items folder. If a email is deleted and then is deleted out of the deleted items folder prior to the blackberry device seeing this deleted item, it will not delete from the blackberry. Likewise, if an email is moved from the inbox to a subfolder or personal folder, the same result will happen in that the device does not see in the inbox nor the deleted items folders, so it will just leave it where it is. You may especially see these issues if the blackberry is turned off or is not receiving a data connection and then when it comes back on, it has difficulty finding these changes made. So ultimately, it’s a device issue that we see on all the devices.
Does anyone have any experience with this, or have any idea how to remedy this situation?

We have the same problem, but I have not found a solution. The explaination you provide does make sense, but it doesn't really help solve the problem. I've tried reactivating it to resync, and that doesn't help either and I really don't want to wipe it and reload. I had over 700 messages that I deleted, then emptied my mailbox, and all were showing on my BB yet, so it really is inconvenient. And if the mailbox is set to win, then why doesn't it?
I also wonder why when I go into my e-mail, it doesn't show my Inbox, but rather a hodge-podge of messages (such as the ones I deleted) until I go in to specify I want to view my Inbox, but I guess that is a question all in its own.

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Hi Tim
Firstly, apologies for the slow response to your very quick reply !
I've checked back, we're using Exchange 2007.
We've actually got a ticket open with Apple at present, so anticipate that a patch may be available.
It is still curious though that out of a 200 user community trialling our internal iPhone & iPad pilot, we only have 2 issues (mine and a colleagues), however anticipate that there will be more issues as nearly entire community is on 5.1.1.
On a second point, any ideas how one can rollback to 4.3.3 on an iPhone or iPad ? I can't find anything that implies a self rollback without jail breaking the device ?
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challenger70,
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Hi, Please do not post duplicate threads.
see here > http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=37254#M37254
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OR
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Try this. Forgive me as I am not at my work computer but expericenced exactly the same problems.
Go to edit your email account and assuming you are using outlook 2003 since I don't 2007 you will need to find the dialog box that says something to the effect of send your information to your personal documents. It is a drop down menu within settings. You will then need to close outlook and open it again. Try syncing your iphone and this worked like a charm for me.
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