Outlook iTunes Sync add-in

Many have referenced this addin as being necessary for a successful SYNC between Outlook 2007 and iphone. I just downloaded itunes again, with Outlook closed, and I still can't find this addin in my list of addins in the Trust Center of Vista Business. How can I get this file to appear in my Trust Center so that I can ensure that its an active addin. I'm frustrated!!

Thank you so much for your response. I will go through the instructions in the article. As a followup, however, I am using the most current version of itunes, so I don't know why I can't see the newest addin (outlookitunessync... or whatever it is). I uninstalled itunes and quicktime and reinstalled, but it didn't appear in my Trust Center. I followed the directions at the top of the discussion forum for problems with outlook, uninstalled itunes, apple mobile support, and apple updater, deleted my itunes folder and emptied the trash, rebooted, downloaded a fresh itunes from top to bottom. I still don't see the sync addin. I'm interested in the article you sent because I do have some blocked startup programs. Always do, and just ignore them. So, maybe tomorrow I'll use the info you sent me and give that a try.
I really appreciate you taking the time to help! I'll followup with the result afterwards.

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Re-installation of iTunes is missing "Outlook iTunes Sync add-in"

I was having syncing issues between iPhone calendar and MS Outlook 2007. The date and time as incorrect after resync. I reinstalled iTunes and removed some non-iTunes add-in's and this seems to have fixed the problem. But, the re-installation of iTunes is missing the "Outlook iTunes Sync add-in". I only have the "iTunes Outlook add-in". Is the "Outlook iTunes Sync add-in" necessary?
Thanks....

No, the second add-in has not been part of iTunes since the release of version 7.4.

Outlook itunes sync addin - run time error

When I try to load the addins for iPhone in Outlook I get a runtime error. Any ideas?
HP Windows XP Pro

I just found out about this solution at:
http://www.everythingiphone.com/forum/windows-pc-and-iphone/outlook-crashes-due- to-itunes-sync-add-in-3762.html
Apparently what we need to do is add iTunes to the Data Execution ignore list. How to do that you ask?
http://www.updatexp.com/dep-exceptions.html
After adding iTunes to the Data Execution ignore list, just re-enable the confounded addin as detailed in above posts. Hopefully this will solve this **** problem once and for all. Good luck!!

Outlook itunes sync addin error

After installing iTunes 7.3 I tried to launch Outlook 2003 and it crashed. I relaunched Outlook 2003 and got a message that said "Outlook experienced a serious error the last time the addin 'outlook itunes sync addin' was opened. Would you like to disable this add-in?"
When I disable the add-in my iPhone won't sync with my Outlook contacts, calendar, mail, etc.
I understand that this add-in is required for iPhone sync with Outlook, so I am in a bit of a catch-22.

I just found out about this solution at:
http://www.everythingiphone.com/forum/windows-pc-and-iphone/outlook-crashes-due- to-itunes-sync-add-in-3762.html
Apparently what we need to do is add iTunes to the Data Execution ignore list. How to do that you ask?
http://www.updatexp.com/dep-exceptions.html
After adding iTunes to the Data Execution ignore list, just re-enable the confounded addin as detailed in above posts. Hopefully this will solve this **** problem once and for all. Good luck!!

Outlook/iTunes sync stopped working 12.1.0.71 [Solved]

The official iTunes Version 12.1.0.71 for Windows 64 (iTunes6464setup.exe) is broken. It is missing important file(s) related to outlook sync.
Symptoms:
It will appear as if iTunes does not know anything about your outlook PST file. Nothing would sync.
Fix:
1. Remove all products from Apple from your machine.
2. Get previous version of iTunes and re-install. For me, iTunes 12.1 for Windows (64-bit — for older video cards) worked. This is still 12.1.0.71 but the file is named as iTunes64setup.exe. I downloaded it from this link.
Apple's level 2 support engineer had no clue. He had me jumping through the hoops.
I found the root cause of this issue in a log file.
C:\Users\<Your user id>\AppData\Roaming\Apple Computer\Logs\asl.231214_12Feb15.log.
[5056 @ Thu Feb 12 23:15:30 2015] [com.apple.Outlook.client:AppleSyncMapiInterface ASLog] |Error| Failed launching separate process: AppleSyncMapiInterfaceHelper_x64.exe.
I hope this post saves you time and frustration.

2. Get previous version of iTunes and re-install.
That's not really a previous version, is it? It's the same version but it's for older video cards. I'm asking because I tried downgrading from version 12.1.0.71 to version 11.x. iTunes 11 failed to launch. I'm guessing version 12 changes iTunes database and version 11 can no longer read it.
As a side note, version 12.1.0.71 (iTunes6464setup.exe) also has a problem syncing JPG photos. It refuses to sync some JPGs. There's no specific pattern which JPG iTunes fails to sync.
I did find the error in the same log as you mentioned, one [Error] for every JPG photo that fails to sync. If there are 5 photos that doesn't sync to my iPad, there are 5 [Error] in the log. I can't provide the error details at the moment because I don't have (my home) PC with me right now.
I have not tried iTunes64setup.exe version (for older video cards). I just ignore the problem.

Outlook Itunes sync glitch?!

My itunes won't synce with outlook...
When I connect my iphone to sync with outlook 2010 through itunes10 this pops up
Then all the background processes show up and occupy almost 4gbs of my 8gb of ram, and run the i7 processor up to 40%, on my windows 7 64bit machine.
Help would be greatly appreciated

Same Outlook crashes with me also. But they are relatively infrequent (every 3 days or so.) It offers me the same option, to disable the iTunes addin, but I always refuse, and just re-launch Outlook. Then it works for a few more days.
Just not worth the effort for me to try to track it down, when hopefully Apple will fix the problem, along with all of the other Outlook-related bugs in the next iPhone s/w release.
Phil

Window Vista Outlook Calendar Sync Add-ins disabled tips

If using Windows Vista and having trouble syncing calendar, follow Apple's instructions for disabling add-ins.... BUT ..... run Outlook as an Administrator. If you can't remove some of the add-ins running as an Admin will solve your problem.

Try this. Forgive me as I am not at my work computer but expericenced exactly the same problems.
Go to edit your email account and assuming you are using outlook 2003 since I don't 2007 you will need to find the dialog box that says something to the effect of send your information to your personal documents. It is a drop down menu within settings. You will then need to close outlook and open it again. Try syncing your iphone and this worked like a charm for me.
To sum it up your mail,contacts, and calendar entries are curetnly being stored on your work server. Iphone doesn't like that. When you tell outlook to store these items on your personal documents they then are stored on your hard drive and Iphone loves that. When I first tried doing this I noticed that I didn't have the option to send these items to my persnal files so if that is the case for you you will need to create it by clicking add and just pointing to personal files.
I hope this helps.

Outlook client sync error

My iPhone was in sync with Outlook 2003, finally, found the post on the add-ins. After that I had no problems. I upgraded to Outlook 2007 recently. Yesterday I connected my iPhone, it upgraded to the itunes as well as a new iphone file???? I don't remember the file. I now receive "Outlook sync client" error. I looked at the add in page and under "Active Application Add-In" I have the "iTunes Outlook add-in" but I am missing the _"outlook iTunes Sync_ add-in". I have tried uninstalling itunes. It didn't help. Does anyone have any suggestions?

challenger70,
The latest versions of iTunes do not use the "Outlook iTunes Sync add-in" anymore, and instead use the Outlook Sync Client. So you are not missing anything.
Apple has posted a great article on troubleshooting Outlook sync issues. It's best to start from the top and work your way down. The article can be found here:
http://docs.info.apple.com/article.html?artnum=305845
Hope this helps!
Jennifer B.

Outlook Calendar Sync has stopped working

Prior to iTunes 7.4.X, Outlook Calendar Sync was working OK.
Now, it does not. No new calendar entries posted in Outlook following the installation of iTunes 7.4.X make it into the iPhone.
I've tried all the usual tricks - reinstall iTunes, reset the iPhone, nothing helps.
Any ideas out there?

hi, thanks, i tried that as described here in the troubleshooting faq - no improvement.
http://docs.info.apple.com/article.html?artnum=305845
here's what i noticed however, there's not a second add-in as described in the doc. the Outlook iTunes Sync add-in is missing on the system entirely. after re-installing, iTunes, it's still not there and so can't be added through browsing to the iTunes dir and therefore i can't select it.
where can you get this second add-in? also following these instructions, i deselected the microsoft outlook mobile service add-in which sounds like it might be needed. ??
thanks for any help.

Outlook Calendar Sync Frustration

Ok....I've done it all. I've reinstalled....numerous times...earlier iTunes versions...operating systems...reduced my pst files to less than five appointments, none of which are recurring...rebuilt pst files....you name it, I've done it. My Outlook calendar still does not sync with iPhone/iTunes. I get the "outlooksyncclient.exe" has encountered a problem and needs to close..." error message. I'm inclined to subscribe to the point of view I saw from one poster that PocketMirror/Palm figured it out, Apple should be able to as well.
What really appears to be happening is that one of the two add-ins that iTunes/iPhone requires isn't being loaded. According to Apple documentation, you need "iTunes Outlook" and "Outlook iTunes Sync" add-ins. I only get the iTunes Outlook" add-in from iTunes, no matter what version I install, reinstall, deinstall, reinstall, etc. One would think that if "syncing" is the problem, you'd want to get that second "Outlook iTunes Sync" add-in loaded and seen by the OS, no?
Even when I was with a VERY good tech at the local Apple store, he didn't want to touch the issue that the add-in wasn't being loaded. To be fair, he saw it on the computer (haven't been able to locate it myself, but I saw it when he ran a registry list), but somehow it's either not being activated OR seen by iTunes. Seems to be a key player here, but the tech could only report the issue to tech support...leaving me in the dark since there is no way to follow up on the progress of the report to tech support.
Am I alone here? For a smart phone/PDA, not syncing with what is probably the most used corporate contact management software's calendar is, well, not very smart (especially right out of the gate on this cutting edge tool).
I'm not complaining about the phone features. It's LEAGUES above any phone I've seen. Having an iPod on board is just bonus. The Map widget is great too, especially linked in with the contacts (...which, by the way, seems to sync fine with Outlook...). But come on...if you can pull all that off, what's up with not being able to do the calendar? Want to lose the majority of sales folks out there that could truly benefit from this product? No sweat, just don't put a priority on fixing this Outlook calendar sync issue.
I'm posting this because I have a feeling that if I don't, and no one else voices this opinion, it won't be addressed....and this would be a shame since this product has so much immense potential.

Try this. Forgive me as I am not at my work computer but expericenced exactly the same problems.
Go to edit your email account and assuming you are using outlook 2003 since I don't 2007 you will need to find the dialog box that says something to the effect of send your information to your personal documents. It is a drop down menu within settings. You will then need to close outlook and open it again. Try syncing your iphone and this worked like a charm for me.
To sum it up your mail,contacts, and calendar entries are curetnly being stored on your work server. Iphone doesn't like that. When you tell outlook to store these items on your personal documents they then are stored on your hard drive and Iphone loves that. When I first tried doing this I noticed that I didn't have the option to send these items to my persnal files so if that is the case for you you will need to create it by clicking add and just pointing to personal files.
I hope this helps.

Outlook won't close when iTunes Com Add-in is checked

I had a problem with Outlook not closing and figured out that if I unchecked the iTunes Com Add-in it would close properly. Now everytime I open iTunes it adds the Com Add-in back into the (Tools, Com Add-in) I even tried removing it but it always comes back, does anyone know a final fix to this?

Sorry, no anwser - but I have exactly the same problem, and really thought, that more people will have it, too...
To be maybe a bit more precise: It SEEMS like Oulooks closes, but there is still the icon on the right buttom, showing, that Outook ist still open in the background. Also my mails in the trash folder of outlook are not deleted, which is a clear sign, that outlook is still running.
This is - once again, after the "DEL key bug" extremly annoying! I don't use the Outlook sync function, so why is Apple touching my installation of Outlook, without asking me, and without giving me a chance, to reverse it? This is absolutely unacceptable!!

Itunes/Outlook Calendar Syncing Issue - UTF-8 Flavor

I have had the usual and much discussed issue of outlook calendar does not sync with iTunes. The recommendations have been to remove iTunes and re-install, even blow away all the configuration files as well, and it even worked for me once. But not this time.
I was running Windows XP, and all of a sudden the Outlook 2007 calendar just stopped syncing. I upgraded from XP to 8.1, and that was not fun, but inevitable, and still didn’t correct the problem. Now, if you never upgraded from XP to 8.1 – you can’t – at least it is not a direct flight. First, you have to upgrade from XP to 8.0, then from 8.0 to 8.1, and there is no upgrade in place from XP to 8.0. So what does an upgrade in place mean? Your applications and profiles are not carried over. Just your data (if you ask nicely) is carried over – but all applications have to be re-installed from scratch, and reactivated if there was license activation.
So, forget about re-install of iTunes, I changed OS, reinstalled iTunes and Office 2007 from scratch. And still had the syncing problem. So, I wasn’t getting off easy.
In searching, I found some debugging stuff which I tried, as follows to turn on logging:
So, I ran the following:
cd C:\Program Files\Common Files\Apple\Apple Application Support\
defaults write com.apple.Outlook.client.exe ShouldLog YES
defaults write -globalDomain SyncServicesLogEverything YES
defaults write -globalDomain SyncServicesLogPersonalInfo YES
And this turned on a lot of tracing. The tracing helped me understand what was going on under the covers, But I am not sure I was getting enough of the information that I needed to really zero in on the bad record.
Now, I will pause and provide some observation of my specific Sync.
An iTunes Sync on a Windows machine when using Microsoft Office and Internet Explorer is selected on the INFO tab of the page for the device.
Selections include Contacts, Calendars, Bookmarks and Notes.
One of the programs involved with Outlook Synchronization is: com.apple.Outlook.client.exe
The program is called when Outlook data needs to be accessed, and is used for contacts, calendar and notes when those items are paired between the iDevice and Outlook. Bookmarks are usually paired with the browser, for example IE.
During the sync operation, each of these are sync’d separately, that is why if you follow the sync actions, iTunes will reflecting what is being synced at the moment, for example “syncing contacts”.
When syncing the calendar, and iTunes is running a slow sync, it reads the Outlook calendar using the com.apple.Outlook.client.exe and does processing of the recursion and time zone information.
For example, for recurrence:
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Setting recurrence data <04300430 0d200200 000000ae 06000c00 00000000 00000400 00002120 0000e703 00000000 00000000 00000000 0000a0e7 980cc016 d10c0630 00000830 00000000 0000a005 00000000 00000000 00000000>
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] 0 recurrence exceptions
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Reading the Extended Exception Info (i.e. Unicode data)
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Done making compatible recurrence
For example, for timezone:
[5484 @ Tue Jul 01 10:30:43 2014] [YSLog com.apple.Outlook.client.exe] Could not create a time zone from outlook name, tried using name (GMT-05:00) Eastern Time (US & Canada)
Then the calendar entries are pushed, for example:
ca965dbc4717d9488fafc9266f1f829304082700 =     {
        "all
day" = 1;
        calendar
=         (
            ca965dbc4717d9488fafc9266f1f829382800000
"com.apple.outlook.freebusy" = Free;
"com.apple.syncservices.RecordEntityName" = "com.apple.calendars.Event";
        "end date" = "2020-05-11 12:00:00 +0000";
        location = "United States";
        "start date" = "2020-05-10 12:00:00 +0000";
        summary = "Mother's Day";
So, my SYNC fails, and I crash and burn with:
[5484 @ Tue Jul 01 10:41:22 2014] [_ISDVLog com.apple.Outlook.client.exe] SyncServices assertion failure (nil != strUTF8) in [(null) (null)], SDLogging.m:641 could not obtain UTF-8 flavor of formatted string
[5484 @ Tue Jul 01 10:41:23 2014] [YSLog com.apple.Outlook.client.exe] objcMain caught an exception:
name
NSInternalInconsistencyException
reason     : [(null)
(null)]: could not obtain UTF-8 flavor of formatted string
user info : (null)
call stack : (
Now I’m back. So, during the extract and push of the outlook calendar entries, iTunes is building formatted strings. Now, Unicode is usually 16 bit (2 characters) Unicode, sometimes called double byte code. UTF-8 is single byte, so realize you can’t squeeze 16 bits into a 8 bit byte. However, you could if the Unicode string only contained characters that were valid for the UTF-8 character set. My interpretation of the error message above was that somewhere a formatted character string contained a “non-UTF-8” character and raised the assertion. Now, my issue with the excessive detailing from the logs was that – at least with the logging parameters I had turned on – I couldn’t figure out which calendar entry caused the exception to be thrown.
First instinct was that the last calendar entry in the trace was the culprit, so I deleted that calendar entry, ran again, the sync went up to the previous entry, and threw the exception. This gives me two theories: Either the sync was processing the next entry – which wasn’t printed in the trace yet – and failed, or the sync was going back to previous records – like reviewing the buffer. In either case, the trace wasn’t helping and it was all theories.
Now what? What has everyone been saying? Issues with recurrence. And in the trace, as you see above as an example, “0 recurrence exceptions”, “reading the extended exception info (i.e. Unicode data)”.
Now, I have no clue what that means. My initial guess was that recurrence exceptions (I had non-zeros on some) was an error. But further research I realized what it could mean was that these were situations where there were recurrence exceptions. What is a recurrence exception? Suppose I want to schedule a meeting on the 4th day of the month, for every month of the year. Well, except maybe July 4th, because it is a holiday and the office is closed. I would send the meeting invite, and then a cancellation for the July 4th. (I hear there is no simple way to do this). I now have an exception because I broke the recurrence chain. Other forms of exceptions is if I keep changing the location, or the body of the invite – e.g. every month I update the agenda, but only for one recurrence, not the entire series.
So, keep in mind, that if the issue is conversion to a UTF-8 character, and it is failing, then uninstall/reinstall of anything is not going to help if the real issue at hand is the data in Outlook and is not a coding or configuration issue. Now, sometimes it is an issue, but you need to see why the syncserver tasks are failing, and may fail due to other reasons including other data issues.
So, what did I do? Well IO have 15K calendar entries, which, was taking an hour or two to slow sync (I call it a slow dance) and I was,spending days (maybe a couple of weeks) trying to fix this – and frustration was on the high end.
I removed some of my older recurrences, and changed others from never expire to like 25 maximum occurrences. No idea which one worked, or even if it was a coincidence. However, the UTF-8 error went away, and then I moved to the next issue.
Now, before we get there, with outlook 2007 finding recurrences is not difficult. Go into the calendar, and select appointment or list view (Outlook 2013 list view works ok). You can then sort on the recurrence column and see which (if any) items gave a recurrence pattern. Now maybe someone can figure out specific BAD calendar items that are throwing the exception to give us a better idea of what to look for and then report it so we can do further research.
Now, once we can get the issue out of the way, stop iTunes from throwing an exception, we are not 100% done yet. By this time what is in Outlook and on the iDevice is out of sync. We need to get that message to popup asking us if we want to merge the data between the iDevice and Outlook. This can be important if you don’t want to lose data. My issue is that with iTunes 11.2.2 for some reason won’t do it, i.e. when I select “reset sync history” it doesn’t work. At that point I was forced to rename my iTunesprefs, the syncserver folder, and a few other folders. In this case, for Windows 7 and later, the folders in “Apple Computer” of both the local and roaming paths, and I had to cancel running tasks that had those folders open. One way or another, you want the iTunes message asking if you want to merge the folders.
What can you do to help?
Report success or failures using the information above
Report if you are getting the same UTF-8 message, or if you are seeing other exceptions
Report specific cases of calendar entries that you find that you have isolated to be throwing an exception
Report any other logging/tracing parameters that you may find. It looks like you can turn on “ShouldLog” using the defaults.exe command for other tasks that iTunes runs.
This syncing issue has been going on for years, under different iTunes versions, there has to be something going on and an easier way to troubleshoot this problem. I wish I had the time, but right now I fixed the problem I had and was able to resync my Outlook with my two iPads and iPhone.
The only issue I have left at the moment is the message “the ipad xxx cannot be synced. An unknown error occurred (-54). – despite this error message, I am syncing, but the message is distracting and annoying.

Yes - both have time zone support and are set to London/GMT
The most recent of these aberrations was not even crossing a DST change - just a simple recurring event (which I've manually changed to single events by copy/paste).
I just tried a new one which goes back 1 hr 27 Oct - when UK clocks go back. As it's a dummy apt I'll leave it and see if if goes back to the correct time on 27 Oct! In the meantime, I can't afford for my appts to get screwed up so will continue to do them manually!
Thanks for your input.

ITunes sync with Outlook 2013 preparing to sync runs forever

iTunes sync with Outlook 2013 preparing to sync runs forever, what is the problem?

I have updated addresses and names in the iPhone. When I sync with Outlook it takes the updated name portion, but does not pick up the address from the iPhone. The Whitepages app (pretty handy app) will update my iPhone contact list, but I cannot then transfer that information over to my Outlook contact list. This all needs to work together. Solutions?

In Itunes I cannot chose MS Outlook when syncing contacts. I can only chose Google contacts, Windows contacts and Yahoo! Address book. The reply for email and calender is email and calender program cannot be found. Although I have MS Outlook installed an

In Itunes I cannot chose MS Outlook when syncing contacts for Iphone 4. I can only chose Google contacts, Windows contacts and Yahoo! Address book. The reply for email and calender is email and calender program cannot be found. Although I have MS Outlook installed and fully operational. Have anyone a solution to this issue?

Which operating system is on your computer?
and is itunes up to date
can you tell whether it worked before?
think as first step i would reinstall itunes

HT1296 somebody can help me?, I am trying to sync my ipad but i get the following message: iTunes cannot add any songs to the iPad "Fernando Velazquez Ipad" because no songs in the playlist "Purchased" can be copied to this iPad.

iTunes cannot add any songs to the iPad “Fernando Velazquez Ipad” because no songs in the playlist “Purchased” can be copied to this iPad.

That usually means your phone was previously sync to a different iTunes media library.
by syncing to your Mac now, if want to wipe the data off the phone and sync it with the data currently in the iTunes media library.

Outlook iTunes Sync add-in

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