Outlook itunes sync addin error

After installing iTunes 7.3 I tried to launch Outlook 2003 and it crashed. I relaunched Outlook 2003 and got a message that said "Outlook experienced a serious error the last time the addin 'outlook itunes sync addin' was opened. Would you like to disable this add-in?"
When I disable the add-in my iPhone won't sync with my Outlook contacts, calendar, mail, etc.
I understand that this add-in is required for iPhone sync with Outlook, so I am in a bit of a catch-22.

I just found out about this solution at:
http://www.everythingiphone.com/forum/windows-pc-and-iphone/outlook-crashes-due- to-itunes-sync-add-in-3762.html
Apparently what we need to do is add iTunes to the Data Execution ignore list. How to do that you ask?
http://www.updatexp.com/dep-exceptions.html
After adding iTunes to the Data Execution ignore list, just re-enable the confounded addin as detailed in above posts. Hopefully this will solve this **** problem once and for all. Good luck!!

Similar Messages

Outlook itunes sync addin - run time error

When I try to load the addins for iPhone in Outlook I get a runtime error. Any ideas?
HP Windows XP Pro

I just found out about this solution at:
http://www.everythingiphone.com/forum/windows-pc-and-iphone/outlook-crashes-due- to-itunes-sync-add-in-3762.html
Apparently what we need to do is add iTunes to the Data Execution ignore list. How to do that you ask?
http://www.updatexp.com/dep-exceptions.html
After adding iTunes to the Data Execution ignore list, just re-enable the confounded addin as detailed in above posts. Hopefully this will solve this **** problem once and for all. Good luck!!

Re-installation of iTunes is missing "Outlook iTunes Sync add-in"

I was having syncing issues between iPhone calendar and MS Outlook 2007. The date and time as incorrect after resync. I reinstalled iTunes and removed some non-iTunes add-in's and this seems to have fixed the problem. But, the re-installation of iTunes is missing the "Outlook iTunes Sync add-in". I only have the "iTunes Outlook add-in". Is the "Outlook iTunes Sync add-in" necessary?
Thanks....

No, the second add-in has not been part of iTunes since the release of version 7.4.

Have never been able to backup iTouch in iTunes sync. Error message says that a session cannot be started. Have tried manual backup - same message. Thanks for any advice!

Have never been able to backup iTouch in iTunes sync. Error message says that a session cannot be started. Have tried manual backup - same message. Thanks for any advice!

Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
The" may need service' meand there is a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Outlook iTunes Sync add-in

Many have referenced this addin as being necessary for a successful SYNC between Outlook 2007 and iphone. I just downloaded itunes again, with Outlook closed, and I still can't find this addin in my list of addins in the Trust Center of Vista Business. How can I get this file to appear in my Trust Center so that I can ensure that its an active addin. I'm frustrated!!

Thank you so much for your response. I will go through the instructions in the article. As a followup, however, I am using the most current version of itunes, so I don't know why I can't see the newest addin (outlookitunessync... or whatever it is). I uninstalled itunes and quicktime and reinstalled, but it didn't appear in my Trust Center. I followed the directions at the top of the discussion forum for problems with outlook, uninstalled itunes, apple mobile support, and apple updater, deleted my itunes folder and emptied the trash, rebooted, downloaded a fresh itunes from top to bottom. I still don't see the sync addin. I'm interested in the article you sent because I do have some blocked startup programs. Always do, and just ignore them. So, maybe tomorrow I'll use the info you sent me and give that a try.
I really appreciate you taking the time to help! I'll followup with the result afterwards.

Outlook/iTunes sync stopped working 12.1.0.71 [Solved]

The official iTunes Version 12.1.0.71 for Windows 64 (iTunes6464setup.exe) is broken. It is missing important file(s) related to outlook sync.
Symptoms:
It will appear as if iTunes does not know anything about your outlook PST file. Nothing would sync.
Fix:
1. Remove all products from Apple from your machine.
2. Get previous version of iTunes and re-install. For me, iTunes 12.1 for Windows (64-bit — for older video cards) worked. This is still 12.1.0.71 but the file is named as iTunes64setup.exe. I downloaded it from this link.
Apple's level 2 support engineer had no clue. He had me jumping through the hoops.
I found the root cause of this issue in a log file.
C:\Users\<Your user id>\AppData\Roaming\Apple Computer\Logs\asl.231214_12Feb15.log.
[5056 @ Thu Feb 12 23:15:30 2015] [com.apple.Outlook.client:AppleSyncMapiInterface ASLog] |Error| Failed launching separate process: AppleSyncMapiInterfaceHelper_x64.exe.
I hope this post saves you time and frustration.

2. Get previous version of iTunes and re-install.
That's not really a previous version, is it? It's the same version but it's for older video cards. I'm asking because I tried downgrading from version 12.1.0.71 to version 11.x. iTunes 11 failed to launch. I'm guessing version 12 changes iTunes database and version 11 can no longer read it.
As a side note, version 12.1.0.71 (iTunes6464setup.exe) also has a problem syncing JPG photos. It refuses to sync some JPGs. There's no specific pattern which JPG iTunes fails to sync.
I did find the error in the same log as you mentioned, one [Error] for every JPG photo that fails to sync. If there are 5 photos that doesn't sync to my iPad, there are 5 [Error] in the log. I can't provide the error details at the moment because I don't have (my home) PC with me right now.
I have not tried iTunes64setup.exe version (for older video cards). I just ignore the problem.

Itunes sync unkown error problem??

i have a problem with my itunes i recently updated my itunes to 10.5 (by accident really lol) and i try to sync my 3gs iphone to it and as i was dropping a mp3 to put on there a sync unkown error appeared. it still show the song on my iphone on itunes but it wont show it on the phone after i discconnect. i turn off my cpu and restarted it to see if that would work. but it didnt and now all of my songs are missing from my phone and it reads it like its no music on it at all but if u connect it to itunes it will still show my songs on my phone. can this be corrected?? i really dont want to reboot my iphone ....

I am having a similar issue. My iPhone 4, my wife's iPhone 3GS and my iPad 2 will start to sync with iTunes on my MacBook (running Lion) and when it begins to import photos from iPhoto, I get a (-50) error and the sync quits. Some events sync just fine but others trigger the error message.
I have deleted the iPod Photo Cache, reinstalled iTunes, reinstalled iPhoto, repaired and rebuilt my iPhoto library, restored my iPhone to factory settings, repaired permissions on my MacBook and anything else I could think of or found in previous postings. Nothing has worked.
Please help! This is incredibly frustrating and no one at Apple has been able to help. Thank you!

Outlook Itunes sync glitch?!

My itunes won't synce with outlook...
When I connect my iphone to sync with outlook 2010 through itunes10 this pops up
Then all the background processes show up and occupy almost 4gbs of my 8gb of ram, and run the i7 processor up to 40%, on my windows 7 64bit machine.
Help would be greatly appreciated

Same Outlook crashes with me also. But they are relatively infrequent (every 3 days or so.) It offers me the same option, to disable the iTunes addin, but I always refuse, and just re-launch Outlook. Then it works for a few more days.
Just not worth the effort for me to try to track it down, when hopefully Apple will fix the problem, along with all of the other Outlook-related bugs in the next iPhone s/w release.
Phil

ITunes syncing: unknown error (-50)

Whenever I plug in my iPod Shuffle to sync my music a pop up comes up saying 'iTunes could not copy {song name} to the iPod {iPod name} because an unknown error occured (-50).' It happened after it asked me something to do with iTunes Store purchases that were on my iPod but not on my PC? Thanks in advance
Message was edited by: Nick Bor

If it's any help I've found that it won't sync only a certain foreign album. If I untick it and have 'Sync only ticked songs' on then everything else syncs fine. Could it be something wrong with the files themselves
Aha. Could be the missing link here. Were these files imported to iTunes from an outside source or downloaded from the iTunes store?
If they are imported from outside of iTunes, try removing these tracks and re-ripping them if at all possible. What format are they in?
B-rock

ITunes sync Capacity error

When I connect my iPad 2 to iTunes (wish it would sync over WiFi, but never will) the capacity slider looks correct. When I click anything is iTunes, for instance select another tab, all of the sudden the iPad capacity slider shows 8 GB over capacity. Since I haven't changed anything, this can't ne true. Then if I hit 'sync', I get the error again that the iPad is 8 GB over capacity. So basically, I can't sync at all unless I format the iPad and start over. Really great. Already did that once and am not doing it again. iTunes has been problematic during syncing for so long. I really hope you guys are investing more time to make this product less buggy.

turingtest2 wrote:
250Mb
tt2
If you are 100% sure about that, do you know why I'm getting this sync failure?

Outlook client sync error

My iPhone was in sync with Outlook 2003, finally, found the post on the add-ins. After that I had no problems. I upgraded to Outlook 2007 recently. Yesterday I connected my iPhone, it upgraded to the itunes as well as a new iphone file???? I don't remember the file. I now receive "Outlook sync client" error. I looked at the add in page and under "Active Application Add-In" I have the "iTunes Outlook add-in" but I am missing the _"outlook iTunes Sync_ add-in". I have tried uninstalling itunes. It didn't help. Does anyone have any suggestions?

challenger70,
The latest versions of iTunes do not use the "Outlook iTunes Sync add-in" anymore, and instead use the Outlook Sync Client. So you are not missing anything.
Apple has posted a great article on troubleshooting Outlook sync issues. It's best to start from the top and work your way down. The article can be found here:
http://docs.info.apple.com/article.html?artnum=305845
Hope this helps!
Jennifer B.

Outlook Calendar Sync Frustration

Ok....I've done it all. I've reinstalled....numerous times...earlier iTunes versions...operating systems...reduced my pst files to less than five appointments, none of which are recurring...rebuilt pst files....you name it, I've done it. My Outlook calendar still does not sync with iPhone/iTunes. I get the "outlooksyncclient.exe" has encountered a problem and needs to close..." error message. I'm inclined to subscribe to the point of view I saw from one poster that PocketMirror/Palm figured it out, Apple should be able to as well.
What really appears to be happening is that one of the two add-ins that iTunes/iPhone requires isn't being loaded. According to Apple documentation, you need "iTunes Outlook" and "Outlook iTunes Sync" add-ins. I only get the iTunes Outlook" add-in from iTunes, no matter what version I install, reinstall, deinstall, reinstall, etc. One would think that if "syncing" is the problem, you'd want to get that second "Outlook iTunes Sync" add-in loaded and seen by the OS, no?
Even when I was with a VERY good tech at the local Apple store, he didn't want to touch the issue that the add-in wasn't being loaded. To be fair, he saw it on the computer (haven't been able to locate it myself, but I saw it when he ran a registry list), but somehow it's either not being activated OR seen by iTunes. Seems to be a key player here, but the tech could only report the issue to tech support...leaving me in the dark since there is no way to follow up on the progress of the report to tech support.
Am I alone here? For a smart phone/PDA, not syncing with what is probably the most used corporate contact management software's calendar is, well, not very smart (especially right out of the gate on this cutting edge tool).
I'm not complaining about the phone features. It's LEAGUES above any phone I've seen. Having an iPod on board is just bonus. The Map widget is great too, especially linked in with the contacts (...which, by the way, seems to sync fine with Outlook...). But come on...if you can pull all that off, what's up with not being able to do the calendar? Want to lose the majority of sales folks out there that could truly benefit from this product? No sweat, just don't put a priority on fixing this Outlook calendar sync issue.
I'm posting this because I have a feeling that if I don't, and no one else voices this opinion, it won't be addressed....and this would be a shame since this product has so much immense potential.

Try this. Forgive me as I am not at my work computer but expericenced exactly the same problems.
Go to edit your email account and assuming you are using outlook 2003 since I don't 2007 you will need to find the dialog box that says something to the effect of send your information to your personal documents. It is a drop down menu within settings. You will then need to close outlook and open it again. Try syncing your iphone and this worked like a charm for me.
To sum it up your mail,contacts, and calendar entries are curetnly being stored on your work server. Iphone doesn't like that. When you tell outlook to store these items on your personal documents they then are stored on your hard drive and Iphone loves that. When I first tried doing this I noticed that I didn't have the option to send these items to my persnal files so if that is the case for you you will need to create it by clicking add and just pointing to personal files.
I hope this helps.

Outlook Calendar Sync has stopped working

Prior to iTunes 7.4.X, Outlook Calendar Sync was working OK.
Now, it does not. No new calendar entries posted in Outlook following the installation of iTunes 7.4.X make it into the iPhone.
I've tried all the usual tricks - reinstall iTunes, reset the iPhone, nothing helps.
Any ideas out there?

hi, thanks, i tried that as described here in the troubleshooting faq - no improvement.
http://docs.info.apple.com/article.html?artnum=305845
here's what i noticed however, there's not a second add-in as described in the doc. the Outlook iTunes Sync add-in is missing on the system entirely. after re-installing, iTunes, it's still not there and so can't be added through browsing to the iTunes dir and therefore i can't select it.
where can you get this second add-in? also following these instructions, i deselected the microsoft outlook mobile service add-in which sounds like it might be needed. ??
thanks for any help.

Itunes/Outlook Calendar Syncing Issue - UTF-8 Flavor

I have had the usual and much discussed issue of outlook calendar does not sync with iTunes. The recommendations have been to remove iTunes and re-install, even blow away all the configuration files as well, and it even worked for me once. But not this time.
I was running Windows XP, and all of a sudden the Outlook 2007 calendar just stopped syncing. I upgraded from XP to 8.1, and that was not fun, but inevitable, and still didn’t correct the problem. Now, if you never upgraded from XP to 8.1 – you can’t – at least it is not a direct flight. First, you have to upgrade from XP to 8.0, then from 8.0 to 8.1, and there is no upgrade in place from XP to 8.0. So what does an upgrade in place mean? Your applications and profiles are not carried over. Just your data (if you ask nicely) is carried over – but all applications have to be re-installed from scratch, and reactivated if there was license activation.
So, forget about re-install of iTunes, I changed OS, reinstalled iTunes and Office 2007 from scratch. And still had the syncing problem. So, I wasn’t getting off easy.
In searching, I found some debugging stuff which I tried, as follows to turn on logging:
So, I ran the following:
cd C:\Program Files\Common Files\Apple\Apple Application Support\
defaults write com.apple.Outlook.client.exe ShouldLog YES
defaults write -globalDomain SyncServicesLogEverything YES
defaults write -globalDomain SyncServicesLogPersonalInfo YES
And this turned on a lot of tracing. The tracing helped me understand what was going on under the covers, But I am not sure I was getting enough of the information that I needed to really zero in on the bad record.
Now, I will pause and provide some observation of my specific Sync.
An iTunes Sync on a Windows machine when using Microsoft Office and Internet Explorer is selected on the INFO tab of the page for the device.
Selections include Contacts, Calendars, Bookmarks and Notes.
One of the programs involved with Outlook Synchronization is: com.apple.Outlook.client.exe
The program is called when Outlook data needs to be accessed, and is used for contacts, calendar and notes when those items are paired between the iDevice and Outlook. Bookmarks are usually paired with the browser, for example IE.
During the sync operation, each of these are sync’d separately, that is why if you follow the sync actions, iTunes will reflecting what is being synced at the moment, for example “syncing contacts”.
When syncing the calendar, and iTunes is running a slow sync, it reads the Outlook calendar using the com.apple.Outlook.client.exe and does processing of the recursion and time zone information.
For example, for recurrence:
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Setting recurrence data <04300430 0d200200 000000ae 06000c00 00000000 00000400 00002120 0000e703 00000000 00000000 00000000 0000a0e7 980cc016 d10c0630 00000830 00000000 0000a005 00000000 00000000 00000000>
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] 0 recurrence exceptions
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Reading the Extended Exception Info (i.e. Unicode data)
[5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Done making compatible recurrence
For example, for timezone:
[5484 @ Tue Jul 01 10:30:43 2014] [YSLog com.apple.Outlook.client.exe] Could not create a time zone from outlook name, tried using name (GMT-05:00) Eastern Time (US & Canada)
Then the calendar entries are pushed, for example:
ca965dbc4717d9488fafc9266f1f829304082700 =     {
        "all
day" = 1;
        calendar
=         (
            ca965dbc4717d9488fafc9266f1f829382800000
"com.apple.outlook.freebusy" = Free;
"com.apple.syncservices.RecordEntityName" = "com.apple.calendars.Event";
        "end date" = "2020-05-11 12:00:00 +0000";
        location = "United States";
        "start date" = "2020-05-10 12:00:00 +0000";
        summary = "Mother's Day";
So, my SYNC fails, and I crash and burn with:
[5484 @ Tue Jul 01 10:41:22 2014] [_ISDVLog com.apple.Outlook.client.exe] SyncServices assertion failure (nil != strUTF8) in [(null) (null)], SDLogging.m:641 could not obtain UTF-8 flavor of formatted string
[5484 @ Tue Jul 01 10:41:23 2014] [YSLog com.apple.Outlook.client.exe] objcMain caught an exception:
name
NSInternalInconsistencyException
reason     : [(null)
(null)]: could not obtain UTF-8 flavor of formatted string
user info : (null)
call stack : (
Now I’m back. So, during the extract and push of the outlook calendar entries, iTunes is building formatted strings. Now, Unicode is usually 16 bit (2 characters) Unicode, sometimes called double byte code. UTF-8 is single byte, so realize you can’t squeeze 16 bits into a 8 bit byte. However, you could if the Unicode string only contained characters that were valid for the UTF-8 character set. My interpretation of the error message above was that somewhere a formatted character string contained a “non-UTF-8” character and raised the assertion. Now, my issue with the excessive detailing from the logs was that – at least with the logging parameters I had turned on – I couldn’t figure out which calendar entry caused the exception to be thrown.
First instinct was that the last calendar entry in the trace was the culprit, so I deleted that calendar entry, ran again, the sync went up to the previous entry, and threw the exception. This gives me two theories: Either the sync was processing the next entry – which wasn’t printed in the trace yet – and failed, or the sync was going back to previous records – like reviewing the buffer. In either case, the trace wasn’t helping and it was all theories.
Now what? What has everyone been saying? Issues with recurrence. And in the trace, as you see above as an example, “0 recurrence exceptions”, “reading the extended exception info (i.e. Unicode data)”.
Now, I have no clue what that means. My initial guess was that recurrence exceptions (I had non-zeros on some) was an error. But further research I realized what it could mean was that these were situations where there were recurrence exceptions. What is a recurrence exception? Suppose I want to schedule a meeting on the 4th day of the month, for every month of the year. Well, except maybe July 4th, because it is a holiday and the office is closed. I would send the meeting invite, and then a cancellation for the July 4th. (I hear there is no simple way to do this). I now have an exception because I broke the recurrence chain. Other forms of exceptions is if I keep changing the location, or the body of the invite – e.g. every month I update the agenda, but only for one recurrence, not the entire series.
So, keep in mind, that if the issue is conversion to a UTF-8 character, and it is failing, then uninstall/reinstall of anything is not going to help if the real issue at hand is the data in Outlook and is not a coding or configuration issue. Now, sometimes it is an issue, but you need to see why the syncserver tasks are failing, and may fail due to other reasons including other data issues.
So, what did I do? Well IO have 15K calendar entries, which, was taking an hour or two to slow sync (I call it a slow dance) and I was,spending days (maybe a couple of weeks) trying to fix this – and frustration was on the high end.
I removed some of my older recurrences, and changed others from never expire to like 25 maximum occurrences. No idea which one worked, or even if it was a coincidence. However, the UTF-8 error went away, and then I moved to the next issue.
Now, before we get there, with outlook 2007 finding recurrences is not difficult. Go into the calendar, and select appointment or list view (Outlook 2013 list view works ok). You can then sort on the recurrence column and see which (if any) items gave a recurrence pattern. Now maybe someone can figure out specific BAD calendar items that are throwing the exception to give us a better idea of what to look for and then report it so we can do further research.
Now, once we can get the issue out of the way, stop iTunes from throwing an exception, we are not 100% done yet. By this time what is in Outlook and on the iDevice is out of sync. We need to get that message to popup asking us if we want to merge the data between the iDevice and Outlook. This can be important if you don’t want to lose data. My issue is that with iTunes 11.2.2 for some reason won’t do it, i.e. when I select “reset sync history” it doesn’t work. At that point I was forced to rename my iTunesprefs, the syncserver folder, and a few other folders. In this case, for Windows 7 and later, the folders in “Apple Computer” of both the local and roaming paths, and I had to cancel running tasks that had those folders open. One way or another, you want the iTunes message asking if you want to merge the folders.
What can you do to help?
Report success or failures using the information above
Report if you are getting the same UTF-8 message, or if you are seeing other exceptions
Report specific cases of calendar entries that you find that you have isolated to be throwing an exception
Report any other logging/tracing parameters that you may find. It looks like you can turn on “ShouldLog” using the defaults.exe command for other tasks that iTunes runs.
This syncing issue has been going on for years, under different iTunes versions, there has to be something going on and an easier way to troubleshoot this problem. I wish I had the time, but right now I fixed the problem I had and was able to resync my Outlook with my two iPads and iPhone.
The only issue I have left at the moment is the message “the ipad xxx cannot be synced. An unknown error occurred (-54). – despite this error message, I am syncing, but the message is distracting and annoying.

Yes - both have time zone support and are set to London/GMT
The most recent of these aberrations was not even crossing a DST change - just a simple recurring event (which I've manually changed to single events by copy/paste).
I just tried a new one which goes back 1 hr 27 Oct - when UK clocks go back. As it's a dummy apt I'll leave it and see if if goes back to the correct time on 27 Oct! In the meantime, I can't afford for my appts to get screwed up so will continue to do them manually!
Thanks for your input.

Outlook Contacts "invalid entryid" error after edit on iPod Touch and sync

There are a few threads about this in the iPhone discussion, but so far nothing on the iPod Touch side and I'm encountering it in both Outlook 2003 and Outlook 2007 after testing on two different computers.
Issue:
1. Create or edit a contact on the iPod Touch
2. Sync with Outlook Contacts
3. You are no longer able to access the added or edited contact's e-mail address when composing e-mail. If you select the contact's properties from the e-mail interface, you receive an error message that an "invalid entryid was passed."
My discovery:
Deleting data from the "Display as" field in the Contact will fix the problem.
1. In the Contacts folder, open the contact with the problem.
2. Delete all data from the "Display as" field (displays with Email field).
3. Select any other field on the Contact form - "Display as" will automatically re-populate
4. Save the contact. Problem solved.
Not sure how iTunes sync is corrupting this, but thought I'd share the discovery since suggestions in the iPhone discussion involve exporting, deleting, and importing affected contacts.

Quick fix method for those who really can't be bothered with any manual methods. Below is a macro for Outlook that will, starting with the currently selected contact folder and including subfolders (mobileme groups), reset all email display names which effectively fixes the EntryID issue. There's no error checking, it's pretty raw but does the job. Hope it helps.
<STARTMACROCODE>
Option Explicit
Sub FixEntryIDs()
Call FixEntryID
End Sub
Sub FixEntryID(Optional ByVal contacts As folder)
Dim item As ContactItem
Dim subf As folder
Dim changed As Boolean
If IsMissing(contacts) Or contacts Is Nothing Then
Set contacts = ActiveExplorer.CurrentFolder
End If
For Each item In contacts.Items
changed = False
If Len(item.Email1DisplayName) Then
changed = True
item.Email1DisplayName = ""
End If
If Len(item.Email2DisplayName) Then
changed = True
item.Email2DisplayName = ""
End If
If Len(item.Email3DisplayName) Then
changed = True
item.Email3DisplayName = ""
End If
If changed Then
Call item.Save
End If
Next
For Each subf In contacts.Folders
Call FixEntryID(subf)
Next
End Sub

Outlook itunes sync addin error

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