Outlook Junk Reporting Add-In Not working - No "Report Junk" option

I have installed the "Junk Reporting Add-in for Office 2007, 2010, 2013 (32bit).msi" from Microsoft on 2 computers with Outlook 2013 as part of Office 365. Both are currently on version 15.0.4693 (latest version). On one, when I right click on
a message and go to the Junk options there is, as expected, the new "Report Junk" option. On the other, running on a Windows 8.1 system, that option is not there. I have tried uninstalling and reinstalling to no effect.
Any ideas why the Add-In might not be working on the 8.1 computer? Anything I should try?
Thanks,
Colin
Colin

Hello Colin,
Does the user have any other add-in installed? This issue may occur if a conflict with a plug-in or an add-in causes the Junk Email Reporting Add-in to become disabled. We need to first check if the Junk Reporting Add-in is listed in the Add-in list under
File > Options > Add-ins. If it's not in the list, it means the add-in is disabled or not installed successfully. To check if the Add-in is disabled, go to File > Options > Add-ins, switch the "Manage:" drop-down
list to Disabled Items and press Go. Check if Junk Reporting Add-in is listed there. If so, highlight the add-in and click
Enable.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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