Outlook Keeps disconnecting and connecting right away using ZenLoadBlancer

Hi Guys,
Have you seen this before? Im not sure you are familiar with this load balancer but if you are can you help me with the configuration? Everything is working fine except outlook a few times an hour disconnects and reconnects right away. I heard
it might have to do with my load balancer and time-out settings. Any help would be greatly appreciated.
Thanks

Hi,
Firstly, I’d like to explain, the connection issue may have many reasons and is not limited to the load balancer configuration.
Thus, to narrow down the cause, I’d like to confirm the following information:
Does the issue happens on all users including external users and internal users?
Does the issue happen randomly or regularly?
Does the problematic Outlook user use online mode or cached mode?
Can the issue be reproduced if you make client pass the load balancer and directly connect to CAS server?
If you have any question, please feel free to let me know.
Best regards,
Angela Shi
TechNet Community Support

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Outlook Keeps disconnecting and connecting right away using ZenLoadBlancer

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