Outlook not showing "Reply" and "Reply all"

I have a user with a Surface and Outlook 2013 RT. He can receive and forward mails, but he can't "reply" or "reply all". The buttons are not showing in any menu or also right click over the message.
I tested this user on the webmail and works fine, and with Outlook 2013 in a computer too.
Any suggestions?
Thanks in advance.

Hi,
Does this issue happen to all emails or a certain one?
I heard some user report that the Reply and Forward buttons sometimes disappear until Outlook is restarted. Have you tried restarting?
In addition, please also try to switch between the Mouse/Touch mode to test the issue again.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support

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