Outlook prompts for credentials when left open for multiple days

Hi,
We have a system setup with Outlook 2010 on it (connected to Exchange Online) and a 3rd party piece of software that interacts with it to send and process incoming messages. This system remains up and running with no user interaction indefinitely.
The problem we're having is that after about a week or so, Outlook stops processing emails and prompts for credentials. Outlook has been set to remember the password (and it's not an issue of the password being expired). Is there a setting to stop
this (I'm assuming it's Exchange that's the culprit)?

First of all exchange online is not the culprit in this case. Can you check what method you're using to authenticate the user? ADFS? DirSync with Password Sync or cloud identitiy? Once checked please make sure that the time interval setup for login prompt
once the user account is inactive is setup unlimited for this user. Thanks.
Kindly Mark this as answer if found helpful. Thanks.
Regards, Riaz Javed Butt | Consultant Microsoft | mstechtalk.com

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Before going further, I would like to ask for some information:
Does this issue just occur on one user? If no, please switch to another PC to have a test.
Does Outlook work fine after closing the pop windows?
For troubleshooting, I recommend you to change method of authentication to Negotiate Authentication to have a try:
Open Control Panel, then choose Mail.
Click Email Account and then choose the account.
Click Change and then Click More Settings.
Choose Security tap and change the Logon network security to
Negotiate Authentication.
Unchecked the box that states Always prompt for login credentials.
Here is a thread for reference:
http://social.technet.microsoft.com/Forums/en-US/8137153c-abe1-4c33-aa44-e90cdd761e01/outlook-keeps-prompting-for-password?forum=exchange2010
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Ok besides LYNC 2013 asking for exchange credentials, I cannot get Outlook to work externally.
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#Software: Microsoft Internet Information Services 7.5
#Version: 1.0
#Date: 2014-10-24 20:00:02
#Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status time-taken
2014-10-24 20:00:02 192.168.1.13 OPTIONS /Microsoft-Server-ActiveSync User=exchange2007user&DeviceId=BAEEF5AE6A1CE1C61A2E62E992691FE2&DeviceType=WindowsMail&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=6301e6ce-7827-42cd-91a4-7eaa47ac659c 443 - 192.168.50.240 WindowsMail/17.5.9600.20605 500 0 0 19390
2014-10-24 20:00:02 192.168.1.13 POST /autodiscover/autodiscover.xml X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=36d2360b-79c5-4ca0-a250-08b892cd5b70 443 - 192.168.50.240 WindowsMail/17.5.9600.20605 401 0 0 0
2014-10-24 20:00:08 192.168.1.13 RPC_IN_DATA /rpc/rpcproxy.dll mail.domain.com:6002&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=7615e512-4e58-424b-8ce1-654ba86bfe2e 443 - 192.168.50.240 MSRPC 401 0 0 31
2014-10-24 20:00:08 192.168.1.13 RPC_IN_DATA /rpc/rpcproxy.dll mail.domain.com:6002 443 - 192.168.50.240 MSRPC 404 13 0 0
2014-10-24 20:00:08 192.168.1.13 RPC_OUT_DATA /rpc/rpcproxy.dll mail.domain.com:6002&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=c3f94f7d-b408-4ff9-9de0-3e4577829b97 443 - 192.168.50.240 MSRPC 401 0 0 46
2014-10-24 20:00:22 192.168.1.13 POST /Microsoft-Server-ActiveSync eQAJBBC67vWuahzhxhouYumSaR/iBK6gyiwLV2luZG93c01haWw=&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=0b1ef554-5b08-4e0a-a9bd-294601364f4a 443 - 192.168.50.240 WindowsMail/17.5.9600.20605 500 0 0 19047
2014-10-24 20:00:22 192.168.1.13 POST /autodiscover/autodiscover.xml X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=b1fa8dde-9c16-40b9-9932-f49e7dc971c4 443 - 192.168.50.240 WindowsMail/17.5.9600.20605 401 0 0 0
2014-10-24 20:00:41 192.168.1.13 OPTIONS /Microsoft-Server-ActiveSync User=exchange2007user&DeviceId=BAEEF5AE6A1CE1C61A2E62E992691FE2&DeviceType=WindowsMail&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=8b94ec84-08dc-43e3-aeae-d00b1e4c9837 443 - 192.168.50.240 WindowsMail/17.5.9600.20605 500 0 0 19047
2014-10-24 20:00:41 192.168.1.13 POST /autodiscover/autodiscover.xml X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=1412decf-d570-440a-9ac4-8a6347b18bbd 443 - 192.168.50.240 WindowsMail/17.5.9600.20605 401 0 0 0
2014-10-24 20:01:00 192.168.1.13 POST /Microsoft-Server-ActiveSync eQAJBBC67vWuahzhxhouYumSaR/iBK6gyiwLV2luZG93c01haWw=&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=5d1754fc-cc71-43fe-876d-2eff7ba1efbf 443 - 192.168.50.240 WindowsMail/17.5.9600.20605 500 0 0 19032
2014-10-24 20:01:00 192.168.1.13 POST /autodiscover/autodiscover.xml X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=a8609c9a-6fc3-43d1-b961-74e95dc53bf1 443 - 192.168.50.240 WindowsMail/17.5.9600.20605 401 0 0 0
2014-10-24 20:01:09 192.168.1.13 RPC_OUT_DATA /rpc/rpcproxy.dll mail.domain.com:6002&X-ARR-LOG-ID=cdcb7486-bdad-4f66-a300-3d1262be606a 443 - 192.168.50.240 MSRPC 200 0 0 60138
2014-10-24 20:01:11 192.168.1.13 RPC_IN_DATA /rpc/rpcproxy.dll mail.domain.com:6001&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=3ac5ff66-5ad1-495d-9293-5bc3540b481c 443 - 192.168.50.240 MSRPC 401 0 0 46
2014-10-24 20:01:11 192.168.1.13 RPC_IN_DATA /rpc/rpcproxy.dll mail.domain.com:6001 443 - 192.168.50.240 MSRPC 404 13 0 0
2014-10-24 20:01:11 192.168.1.13 RPC_OUT_DATA /rpc/rpcproxy.dll mail.domain.com:6001&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=b8b39056-6c89-48ec-98d9-0456aad716f1 443 - 192.168.50.240 MSRPC 401 0 0 78
2014-10-24 20:02:11 192.168.1.13 RPC_OUT_DATA /rpc/rpcproxy.dll mail.domain.com:6001&X-ARR-LOG-ID=44351254-c944-45ab-9b6f-e020358b993b 443 - 192.168.50.240 MSRPC 200 0 0 60184
2014-10-24 20:02:11 192.168.1.13 RPC_IN_DATA /rpc/rpcproxy.dll MAIL:6002&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=20e05c35-5b55-461f-9b9e-7e85b2266269 443 - 192.168.50.240 MSRPC 401 0 0 31
2014-10-24 20:02:11 192.168.1.13 RPC_IN_DATA /rpc/rpcproxy.dll MAIL:6002 443 - 192.168.50.240 MSRPC 404 13 0 15
2014-10-24 20:02:11 192.168.1.13 RPC_OUT_DATA /rpc/rpcproxy.dll MAIL:6002&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=079dc1e7-6edf-43d9-8d92-67229c259c93 443 - 192.168.50.240 MSRPC 401 0 0 31
2014-10-24 20:03:11 192.168.1.13 RPC_OUT_DATA /rpc/rpcproxy.dll MAIL:6002&X-ARR-LOG-ID=9cef3d08-4052-45f5-8806-3a6729818138 443 - 192.168.50.240 MSRPC 200 0 0 60169
2014-10-24 20:03:13 192.168.1.13 RPC_IN_DATA /rpc/rpcproxy.dll mail.domain.com:6002&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=4bdb9a31-c8bc-4174-9958-4daaea796edb 443 - 192.168.50.240 MSRPC 401 0 0 46
2014-10-24 20:03:13 192.168.1.13 RPC_IN_DATA /rpc/rpcproxy.dll mail.domain.com:6002 443 - 192.168.50.240 MSRPC 404 13 0 0
2014-10-24 20:03:13 192.168.1.13 RPC_OUT_DATA /rpc/rpcproxy.dll mail.domain.com:6002&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=d1489811-2925-458f-910d-702746329d0c 443 - 192.168.50.240 MSRPC 401 0 0 31
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2014-10-24 20:04:13 192.168.1.13 RPC_IN_DATA /rpc/rpcproxy.dll DC1.domain.com:6004&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=86b53049-82f2-44b8-9135-bb54d02fbaae 443 - 192.168.50.240 MSRPC 401 0 0 31
2014-10-24 20:04:13 192.168.1.13 RPC_IN_DATA /rpc/rpcproxy.dll DC1.domain.com:6004 443 - 192.168.50.240 MSRPC 404 13 0 15
2014-10-24 20:04:13 192.168.1.13 RPC_OUT_DATA /rpc/rpcproxy.dll DC1.domain.com:6004&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=1a4eefbd-de59-4fac-b7de-8df5fb2e323b 443 - 192.168.50.240 MSRPC 401 0 0 31
2014-10-24 20:04:13 192.168.1.13 RPC_OUT_DATA /rpc/rpcproxy.dll DC1.domain.com:6004&X-ARR-LOG-ID=83dac450-4479-40d4-8cb9-e82e36085dbe 443 - 192.168.50.240 MSRPC 404 0 0 31
2014-10-24 20:04:15 192.168.1.13 RPC_IN_DATA /rpc/rpcproxy.dll MAIL:6001&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=b3fd8e85-122e-47b8-85e8-cfbc1281aa1d 443 - 192.168.50.240 MSRPC 401 0 0 62
2014-10-24 20:04:15 192.168.1.13 RPC_IN_DATA /rpc/rpcproxy.dll MAIL:6001 443 - 192.168.50.240 MSRPC 404 13 0 0
2014-10-24 20:04:15 192.168.1.13 RPC_OUT_DATA /rpc/rpcproxy.dll MAIL:6001&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=eaee2bf9-cc0e-4805-b715-befb335ed25c 443 - 192.168.50.240 MSRPC 401 0 0 46
2014-10-24 20:05:15 192.168.1.13 RPC_OUT_DATA /rpc/rpcproxy.dll MAIL:6001&X-ARR-LOG-ID=535cdb59-c23f-44ae-ada8-9f07bca29f92 443 - 192.168.50.240 MSRPC 200 0 0 60169
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2014-10-24 20:05:15 192.168.1.13 RPC_IN_DATA /rpc/rpcproxy.dll mail.domain.com:6004 443 - 192.168.50.240 MSRPC 404 13 0 15
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2014-10-24 20:06:07 192.168.1.13 POST /autodiscover/autodiscover.xml X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=c9a1d015-6ec5-469b-b6f0-1e2532b36b54 443 - 192.168.50.240 Microsoft+Office/15.0+(Windows+NT+6.2;+Microsoft+Outlook+15.0.4659;+Pro) 401 0 0 62
2014-10-24 20:06:16 192.168.1.13 RPC_OUT_DATA /rpc/rpcproxy.dll mail.domain.com:6004&X-ARR-LOG-ID=29d563b7-b6b9-4600-8344-5afd6af2e1d7 443 - 192.168.50.240 MSRPC 200 0 0 60184
2014-10-24 20:07:36 192.168.1.13 POST /autodiscover/autodiscover.xml X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=2af97edd-0e95-41d9-b55f-84f0b98d9a8d 443 - 192.168.50.240 Microsoft+Office/15.0+(Windows+NT+6.2;+Microsoft+Outlook+15.0.4659;+Pro) 401 0 0 46
2014-10-24 20:07:36 192.168.1.13 POST /autodiscover/autodiscover.xml X-ARR-LOG-ID=4524480e-1bca-4e48-b807-ba39a1c5c934 443 - 192.168.50.240 Microsoft+Office/15.0+(Windows+NT+6.2;+Microsoft+Outlook+15.0.4659;+Pro) 200 0 0 468
2014-10-24 20:07:37 192.168.1.13 RPC_IN_DATA /rpc/rpcproxy.dll MAIL:6004&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=7d07ec9d-7d0b-4d2a-a742-7c3552b267f9 443 - 192.168.50.240 MSRPC 401 0 0 78
2014-10-24 20:07:37 192.168.1.13 RPC_IN_DATA /rpc/rpcproxy.dll MAIL:6004 443 - 192.168.50.240 MSRPC 404 13 0 0
2014-10-24 20:07:37 192.168.1.13 RPC_OUT_DATA /rpc/rpcproxy.dll MAIL:6004&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=804dc16d-37a9-44a1-91fc-462336f7ff69 443 - 192.168.50.240 MSRPC 401 0 0 46
2014-10-24 20:08:38 192.168.1.13 RPC_OUT_DATA /rpc/rpcproxy.dll MAIL:6004&X-ARR-LOG-ID=95a61f86-fdc2-4868-ae7a-25505f4c131c 443 - 192.168.50.240 MSRPC 200 0 0 60138
2014-10-24 20:08:40 192.168.1.13 RPC_IN_DATA /rpc/rpcproxy.dll mail.domain.com:6001&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=e7007c02-bc0a-4b04-906e-29c653796099 443 - 192.168.50.240 MSRPC 401 0 0 46
2014-10-24 20:08:40 192.168.1.13 RPC_IN_DATA /rpc/rpcproxy.dll mail.domain.com:6001 443 - 192.168.50.240 MSRPC 404 13 0 0
2014-10-24 20:08:40 192.168.1.13 RPC_OUT_DATA /rpc/rpcproxy.dll mail.domain.com:6001&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=2495013e-d003-4dcd-8dc4-b5756acf0618 443 - 192.168.50.240 MSRPC 401 0 0 31
2014-10-24 20:08:46 192.168.1.13 POST /autodiscover/autodiscover.xml X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=fc7f2ec4-3af1-4059-997e-fd18680c6f94 443 - 192.168.50.240 Microsoft+Office/15.0+(Windows+NT+6.2;+Microsoft+Outlook+15.0.4659;+Pro) 401 0 0 46
2014-10-24 20:08:46 192.168.1.13 POST /autodiscover/autodiscover.xml X-ARR-LOG-ID=4f75729e-bf92-499c-8dc2-832fddc27582 443 - 192.168.50.240 Microsoft+Office/15.0+(Windows+NT+6.2;+Microsoft+Outlook+15.0.4659;+Pro) 200 0 0 46
2014-10-24 20:08:46 192.168.1.13 RPC_IN_DATA /rpc/rpcproxy.dll mail.domain.com:6002&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=327a2992-2b43-41ff-9ac4-a9960daba60d 443 - 192.168.50.240 MSRPC 401 0 0 31
2014-10-24 20:08:46 192.168.1.13 RPC_IN_DATA /rpc/rpcproxy.dll mail.domain.com:6002 443 - 192.168.50.240 MSRPC 404 13 0 0
2014-10-24 20:08:46 192.168.1.13 RPC_OUT_DATA /rpc/rpcproxy.dll mail.domain.com:6002&X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=784171c0-def0-4369-a9ad-374a25a21801 443 - 192.168.50.240 MSRPC 401 0 0 46
2014-10-24 20:09:10 192.168.1.13 POST /autodiscover/autodiscover.xml X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=2399c7d5-50e2-4c0f-85ed-ffeb92f411a8 443 - 192.168.50.240 Microsoft+Office/15.0+(Windows+NT+6.2;+Microsoft+Outlook+15.0.4659;+Pro) 401 0 0 31
2014-10-24 20:09:10 192.168.1.13 POST /autodiscover/autodiscover.xml X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=0156ccf0-043c-4c45-83db-f62cde770079 443 - 192.168.50.240 Microsoft+Office/15.0+(Windows+NT+6.2;+Microsoft+Outlook+15.0.4659;+Pro) 401 0 0 0
2014-10-24 20:09:10 192.168.1.13 POST /autodiscover/autodiscover.xml X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=40934ba2-41f8-435f-b62e-ababb51e00e2 443 - 192.168.50.240 Microsoft+Office/15.0+(Windows+NT+6.2;+Microsoft+Outlook+15.0.4659;+Pro) 401 0 0 31
2014-10-24 20:09:10 192.168.1.13 POST /autodiscover/autodiscover.xml X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=049938a4-cc8a-4476-b123-2d2a2dbcbcf7 443 - 192.168.50.240 Microsoft+Office/15.0+(Windows+NT+6.2;+Microsoft+Outlook+15.0.4659;+Pro) 401 0 0 0
2014-10-24 20:09:10 192.168.1.13 POST /autodiscover/autodiscover.xml X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=232d57a3-e1e3-43eb-8f04-ffc8f57c9359 443 - 192.168.50.240 Microsoft+Office/15.0+(Windows+NT+6.2;+Microsoft+Outlook+15.0.4659;+Pro) 401 0 0 0
2014-10-24 20:09:10 192.168.1.13 POST /autodiscover/autodiscover.xml X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=186a6668-8ce2-415b-8b1c-a2a2cb246617 443 - 192.168.50.240 Microsoft+Office/15.0+(Windows+NT+6.2;+Microsoft+Outlook+15.0.4659;+Pro) 401 0 0 46
2014-10-24 20:09:10 192.168.1.13 POST /autodiscover/autodiscover.xml X-ARR-LOG-ID=a5697f0e-972e-4e2f-8149-667cc7c4cee5 443 - 192.168.50.240 Microsoft+Office/15.0+(Windows+NT+6.2;+Microsoft+Outlook+15.0.4659;+Pro) 200 0 0 31

Outlook prompts for password

Hi
We are in a migration of Exchange 2007 to Exchange 2013, so for the moment it is a coexistence.
I migrated 2 mailboxes to Exchange 2013. After the migration, outlook started prompting for a password by starting outlook. Once the password has been entered, outlook works fine. But that happens only if outlook cache mode is active. If I disable cached
mode, outlook starts without prompting for a password.
So I deactivated cached mode, deleted the ost file and again activated cached mode. Now Outlook starts without prompting for a password, even if cached mode is active.
Deleting the ost file for 1 or 2 users is fine, but not if there are 200 more mailboxes to migrate.
I cannot reproduce the behavior with test mailboxes, created after Exchange 2013 has been installed into the organization. All these mailboxes can be migrated without password prompts.
By the way, I found different posts about the authentication settings for outlook anywhere. I found on Exchange 2007 that the ClientAuthenticationmode was Basic, while NTLM on Exchange 2013. So I changed it to NTLM as well. Everything is still working.
I am going to migrate 2 more mailboxes, and I will see tomorrow if the problem still exists.
Any Suggestion?
Regards
Peter

Hi Peter,
I also found many similar issues had been solved by setting to NTLM for Servers. Outlook will pass the authentication via Windows. It is the solution.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Single Outlook mailbox for multiple users on the same PC

please now see below.
Thanks

Guys, I think I may have figured a very simple work around, which at first glance appears to be working.
And I can't believe that i'm the only person in the world done this ???
1. Configure email account/s as normal.
2. Create a folder in the root of C and name it some thing obvious like "Outlook-Share", and give all PC users full access.
3. Rename outlooks "Personal Folder", something obvious like "Shared Email", then move the PST file to the "Outlook-Share" folder.
4. Open outlook and when it moans about not being able to find the .pst, navigate to "Outlook-Share"
Close Outlook.
5. Using Office Tools "Save my settings wizzard", save the office settings to the "Outlook-Share" folder.
6. Log in as the new user, and use the "Save my settings wizzard" to restore office settings to this user profile.
This PC is not yet on the internet, as I'm on a development domain, but i created a mail in User1 profile which is sitting in the outbox waiting to go.
I then logged in as User2, and could see the mail waiting in the outbox. I created another email and sent this to the outbox.
Logged in as User2 and can now see 2 emails in the outbox.

Single prompt for multiple reports in a webi doc

I have a webi document with three reports; each three has it's own query.
I want to apply a date prompt one each report; how do I create a prompt that could accept date value only once and apply on all three queries.
I tried to put the date prompt on each query separately and it prompts for all three; means I have to enter same date value three times.
Please advise.
Thanks

Hi Ahmed,
BO differentiate prompts on the basis of its definition.
You must use the same prompt definition in all the three queries to display it once while asking for the user response:
@Prompt('Text','A'\'D',{'Class\LOV Object'},mono\multi,free\constrained)
P.S. you need to drag it separately in the 3 queries.
Regards,
Rohit

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