Outlook Send/Receive

Hi,
Is there a reason why the send/receive settings for a user keep resetting anytime they restart their computer. In the organisation some users have a 3 minute interval but that will only remain for the day and as soon as they turn their computer on next morning,
the "Schedule and automatic send/receive every...." check box is unchecked. Can't seem to figure out why that is as it's only happening to a small number of users.
Any help would be much appreciated!

Hi,
What type of email account are the users using? Do they use a registry cleaner utility?
If Windows reboots, settings aren't always saved. Registry cleaners will often block changes. If you have a registry cleaner installed, please try disable it and then test the issue again.
In addition, group policy or log on scripts will also revert changes. Please contact your admin and confirm that if you are in such an environment.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
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I updated to Vista SP1 and then installed just the MSI.
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Hi,
Please remove Lync 2013 and test if Outlook works properly. If not, please check if the same issue happen on the machines. You can also post the issue on Office forum for further assistance. Thank you for your understanding.
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listed-as-unwise wrote:
Whenever I open up MS Outlook 2007, I get an error message:
"outlook cannot start because a data file to send and receive mail cannot be found. To add a data file, such as a person folder file, double-click the mail icon in windows control panel."
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Outlook send issues with Linksys router

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Hello. I recently purchased Office 2013 to install on my new laptop at the beginning of February. Everything was working fine up until a couple weeks ago. I am having issues in Outlook 2013, specifically I am not getting emails or when I send
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Does it throw any error code? Make sure the internet/network doesn't have any issues? Check whether the same mailboxes can be accessed in their webmail interfaces (say, OWA) and see you don't face any send/receive issues with that?
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Outlook 2010 cannot send/receive mail AND states mailbox is being optimized due to upgrade AND outlook hotmail connector needs updating.

As of 2014-March, the same thing happening on my system. This seems to have occurred, after the latest batch of 28 patches (including SP2 - KB2687455) from Microsoft Updates applied on 13-Mar-2014 and 19-Mar-2014. I have been running Outlook 2010
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I've read some related posts that suggest the core issue is other than what Outlook is reporting. The posts recommend the following. However, in my case, the below steps did not correct the
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(1) Remove your current Outlook Profile. No worries - this doesn't affect your mail data (.PST files):
http://office.microsoft.com/en-au/outlook-help/remove-a-profile-HP010356455.aspx
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I was able to resolve this issue as follows. However, why it occurred is unknown at this time and
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Outlook 2011 for Mac users must click send/receive to get new mail from exchange 2013 server

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Hi,
Any good news from the Mac Forum?
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

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Ok, I'm stumped! As soon as the user opens and loads Outlook, when it starts to do the send/receive, Outlook crashes. Here's a list of what I have tried along with the details that Windows
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Problem signature:
Problem Event Name:                        APPCRASH
Application Name:                             OUTLOOK.EXE
Application Version:                           14.0.6117.5001
Application Timestamp:                     4f3e2d20
Fault Module Name:                          mso.dll
Fault Module Version:                        14.0.6112.5000
Fault Module Timestamp:                  4e9b27af
Exception Code:
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Exception Offset:
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Additional information about the problem:
LCID:
1033
skulcid:
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I have:
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Ran scanpst.exe
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Many Thanks!

Hi,
Since the Faulting module is mso.dll, please browse to:
C:\\Program Files (x86)\Common Files\Microsoft Shared\office 14.
Find mso.dll and rename it to mso.old. Then go to Control Panel -> Programs and Features to repair Office, a new mso.dll should be generated, open Outlook to check if the issue is fixed.
As you mentioned the issue persists on another machine with the same mailbox, I suggest you use the tool MFCMAPI to see if there's any items stuck in the mailbox.
To download the tool:
http://mfcmapi.codeplex.com/releases/view/127629
Open the mailbox with the tool, then go to QuickStart -> Open Folder -> Inbox, check if there's anything stuck there which doesn't sync to Outlook. I suggest you order the items by size, since large items are more likely to be stuck.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2013 Refuses Send/Receive

After my computer downloaded Windows updates automatically earlier today, when I click 'send/receive' Outlook 2013 (Microsoft Office 365) gives me a 'not implemented' error message.
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I am running Windows 8.
When I try to uninstall Outlook I get 'Sorry We Ran Into A Problem. Error Code: 30175-4'.
How can I get Outlook to send/receive messages? Any help would be much appreciated.

Hi,
Have you tried recreating your send/receive settings file (srs-file)? Navigate to
C:\Users\%username%\AppData\Roaming\Microsoft\Outlook and then rename the
<mail profile>.srs file to <mail profile>.old. Restart Outlook to check if the issue persists. For more information about error 'not implemented', please refer:
http://www.msoutlook.info/question/825
For the 'An OLE registration error occured. The program is not correctly installed. Run Setup again for the program.' error, you can try to run the
Regsvr32 ole32.dll command to check if it helps. See:
http://www.slipstick.com/outlook/email/error-an-ole-registration-error-occurred/
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2010 Send/Receive Issue

I have Windows. Office 2010. Norton Internet Security.
Microsoft Windows 8 x64 Business Edition (Build 9200)
Dell Inc. Inspiron 7720
iTunes 11.0.4.4
QuickTime 7.7.4
FairPlay 2.4.14
Apple Application Support 2.3.4
Using Outlook 2010, pop email addresses, if I edit a email in the outbox, it will get stuck there and not send. No errors. However, when i disable the iTunes outlook com add-in, it works as it should.
There is a bug in iTunes & Outlook 2010.

Hi,
The user can’t send/receive any emails, not just can’t forward emails to his phone, right? If I’ve misunderstood something, please feel free to let me know.
Did he forward emails to his phone with Outlook rules?
Did he get any error message or the outgoing emails just stuck in Outbox?
Can he send/receive emails from web access? If not, please contact the user’s ISP to help resolve the problem.
If web mail works fine, we can follow the steps below to troubleshoot the issue on Outlook side:
1. Please check if Outlook shows Disconnect on the bottom of the Window. Hold Ctrl key and right click on the Outlook icon on the tray, click Connection Status to check if your email account is disconnected.
2. If the user installed any security programs, please temporarily turn off them to check the result.
3. Try to reset Send/Receive settings to check the result. To do this, go to
C:\Users\%username%\AppData\Roaming\Microsoft\Outlook\
Locate the <profilename>.srs file and rename it to
<profilename>.old and restart Outlook to check the result.
4. If above not working, please try to create a new mail profile and setup the email account in the new profile to check the result.
http://support.microsoft.com/kb/829918
Hope this helps.
Regards,
Steve Fan
TechNet Community Support

Send/Receive progress bar is not shown in Outlook 2010

Hi friends,
when ever i press send and receive option or F9, am not getting the send and receive progress bar in the bottom of the corner side. kindly help me

Hi,
If you click the "Update Folder" button, will the Send/receive status bar appear?
Please browse to: %userprofile%\AppData\Roaming\Microsoft\Outlook, rename the .srs file to ".old", then start Outlook again to check if the problem persists. The .srs file stores the send/receive
settings and a new copy of it resets the send/receive settings, check if then the problem is gone.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Outlook 2011 send/receive schedules don't work

I have to manually send/receive email since I upgraded to OS LION. Schedules don't work anymore, whatever I tried. Anyone with the same problem?

I use the following settings in Outlook and they work without problem. It may be that you will need to delete the account and set it up again. If you do delete it make sure that you back up any emails that are on your computer.
Your Name
Email address: Full btinternet email address
Account type: IMAP or (POP)
Incoming server: mail.btinternet.com
Outgoing server: mail.btinternet.com
Logon information:
User name: prefix only of email address
Password: Email password
Tick remember password
Do not tick Require password auth (SPA)
Click Button More settings
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Tick box use same as incoming
Do not tick log onto incoming server
Advanced Button
Incoming server 993 or (POP 995) Tick requires SSL
Outgoing server 465 Use following type encryption SSL

Outlook 2010 send/receive problems

when trying to send/receive, receive error message "not implemented"

Also try to reset your srs-file to check if it helps. See:
http://www.msoutlook.info/question/164
This issue also occurs if Outlook installation itself is broken. Try to
run a repair of your Office installation to check the result. Same scenario and solution described here:
http://www.msoutlook.info/question/825
Best Regards,
Steve Fan
TechNet Community Support

Outlook 2013 - "schedule an automatic send/receive" NOT functioning

Here is yet another bug in Outlook 2013 which remains at large.
Yes, "schedule an automatic send/receive" is not functioning, except in the case of Hotmail/Outlook.com
The only time new emails are getting download are when the Send/Receive button is clicked, or when the inbox of the account is selected.
Other than that Email is not getting checked/downloaded every thirty minutes as it is setup to do.
Oh, and please none of those generic "create a new profile" answers.
Thank you.

Hi,
We have unmarked that thread. Sorry for any inconvenience caused.
We have tried several steps to narrow down the issue in the previous thread. The issue is a little difficult, may not good to troubleshoot in the forum. We highly recommend you
to contact our phone support to get more effective support.
Thank you for your support and understanding.
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Outlook Send/Receive

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