Outlook strange behavior with error 0x800CCC13 Cannot connect to the network. Verify your network connection or modem
Hi guys,
I am having a strange behavior in my environment. We are running Exchange 2010 with Outlook 2007 for client access. Some of these clients needs to access some pop3 accounts from diferent vendors.
About 2 weeks ago, we start getting error Ox800CCC13 (as described above) when users try to send email through their pop3 accounts in Outlook. This only happens to about 5 out of 100 users. I have removed the pop3 account and readded it. I was able to send
just one email out then issue was back.
Next, I tried sending out simple text message with no attachment. No luck. However, I noticed when I remove the signature (10 kb gif image) I was able to send out a few emails. However, issue is back with or without signature.
For more testing, I added Mozilla Thunderbird client for the pop3 account with no exchange account and so far no error. Emails are sending out fine. I would appreciate any insight please.
Hi,
This problem may occur if the Outlook 2007 client computer does not have a default gateway configured.
For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.To
add this DWORD value yourself, follow these steps.
Outlook 2007
1.
Click Start, click Run, type regedit in the Open box, and then click OK.
2.
Locate and then click the following subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\RPC
3.
On the Edit menu, point to New, and then click DWORD Value.
4.
Type DefConnectOpts, and then press ENTER.
5.
Right-click DefConnectOpts, and then click Modify.
6.
In the Value data box, type 0, and then click OK.
7.
Exit Registry Editor.
Sincerely
Harry
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