Outlook Taskbar icon dissapears, even though outlook is still running.

One of my users has come across a strange phenomenon in the behavior of outlook 2010.
The users perspective:
My outlook program has dissapeared, even though I still have emails open... ARGHHHHHH AHHHHHHHH
Infrastructure Engineer perspective:
Don't believe user, convinced user is "accidentally" closing outlook, or ignoring a message popup, or clicking the wrong button on message popup. So I watched the user remotely for 30 minutes, until
sure enough, Outlook programs just dissapeared from task bar, but open emails were still stacked on the windows 7 Taskbar icon.
Digging through Event viewer highlighted nothing at the time or 30 minutes I had been watching.
Now the interesting part.
Obviously Outlook.exe is still a running process, and right clicking the task bar icon still gives you Outlook options for new emails etc, and can click MS Outlook 2010 to open the main Outlook interface again, which opens rapidly as if it were invisibly
minimized. I also noticed that when it had dissapeared the right click menu "Micorosoft Outlook 2010" button was affixed with " (2)".
So, its looks as though MS has not dissapeared but the pinned task bar icon is looking for an instance of outlook affixed with (2) at the end.
Closing outlook and unpinning outlook from task bar, open outlook from scratch gets rid of (2). Which can then be pinned again, soon after outlook dissapears and the (2) is back again.
The user is built using the same windows image and MS 2010 deployments and updates schedule as 5000 other people, no one else has reported this issue. Any Ideas anyone?
p.s. I have no idea why the text in this post has changed size, something to do with the delete key being used at the end of a paragraph, in order to make a new line instead.
Kind regards
F

Outlook has a notification area icon as well as a taskbar icon. If you right-click the notification area Outlook icons one of the options is 'Hide when minimized'. If that is checked then it will behave as you are describing.
Good luck!

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