Outlook Web App error for new user (Exchange 2010)

Hello,
Recently, our new user can't get on OWA because their regional setting page is returning "An unexpected error occurred and your request couldn't be
handled."
with "Url: https://mail.shdm.org:443/owa/languageselection.aspx"
I've search many site and i've not been able to find a working solution.
I've check the redirection, everything seems ok
here is the complete detail message
An unexpected error occurred and your request couldn't be handled.
Request
Url: https://mail.shdm.org:443/owa/languageselection.aspx
User: [email protected]
EX Address: /o=SHDM/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=promoteurs790
SMTP Address: [email protected]
OWA version: 14.3.195.1
Exception
Exception type: System.ArgumentNullException
Exception message: Value cannot be null. Parameter name: value
Call stack
Microsoft.Exchange.Clients.Owa.Core.Utilities.RenderDirectionEnhancedValue(TextWriter output, String value, Boolean isRtl)
Microsoft.Exchange.Clients.Owa.Core.LanguageSelection.RenderTimeZoneSelection()
ASP.languageselection_aspx.__Render__control1(HtmlTextWriter __w, Control parameterContainer)
System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
System.Web.UI.Page.Render(HtmlTextWriter writer)
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Hope that someone can help!
Alexandre

Hi,
I have seen this same error before. That issue resolved by Exchange 2010 SP3 RU7.
So please refer to KB 2961522
and install Update Rollup 7 for Exchange 2010 SP3 to solve this issue.
Best Regards.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Lynn-Li
TechNet Community Support

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