Outlook won't open an email

one particular person's email will not open when I click on it....I get this error message at the top of the screen "sorry, outlook wasn't able to complete this request" with a network status link beside it....all of the other emails always open just fine so I do not know how to fix this.....
any ideas?

Hello,
Are you experiencing this issue with another browser? Hotmail seems to be running fine according to https://status.live.com/detail/hotmail
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you.

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Outlook won't open an email

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