Outlook works, Apple Mail doesn't work - on same settings

Hello
My partner has two computers on our home network, one macbook and the other XP. Today, after using her whitebook (10.6.4) for 2 months, when she went to send an email from Apple Mail it now decides it can't find the mail server. I have set it to always accept certificate etc, turned SSL on/off but still wont work. But the XP machine using Outlook under the same email account works without a hitch. can anyone explain how I can troubleshoot this?

theipacademy wrote:
when she went to send an email from Apple Mail it now decides it can't find the mail server.
Try Mail's menu item Window -> Connection Doctor to see if that shows you anything useful.

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Hello hi_team,
And welcome to Apple Discussions!
It's possible that your friends ISP (or perhaps even his router) is blocking the port that your email account is using to receive mail on. This port number depends on what type of account it is, whether that be IMAP, POP3, SMTP, SecurePOP3, etc. See this article for a list of common port numbers used with these different email account types.
http://www.emailaddressmanager.com/tips/mail-servers.html
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Outlook works, Apple Mail doesn't work - on same settings

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