Output Determination for Sales Documents distributed by fax/email

Hi Experts,
Can some one guide me regarding what all need to be done to maintain output determination for Sales documents to be distributed by fax/email.
Thanks in advance...
Regards
Vamsi

Hi Vamsi,
Please go through this link it will help you about Output process in SAP R/3 for sales documents and billing documents.
http://help.sap.com/saphelp_47x200/helpdata/en/93/745017546011d1a7020000e829fd11/frameset.htm
I hope it will help you,
Regards,
Murali.

Similar Messages

Output determination for sales documents

Hi experts,
I created an output type, copied from AN00, assigned it to an output determination procedure and assigned them both to my order type in V/43 and all is working fine.
I now need another output type for the same order type. So I have created a new output type and a new output determination procedure. However, the two new items I have created do not appear in V/43 and I do not know how to add them on.
Would anybody be able to offer a solution to my problem ?
Thanks
John

Well if you need two output types for the same sales order why do you want different two different output determiation procedures.V/43 is for determination of output procedure for the sales documents
Assign the new output type in the same output procedure procedure as step 2. like you maintain condition type in the pricing procedure and maintain the condition records in VV11. Now run the sales order. This will solve your querry.
Reward points!!!!!!!!
Thanks,
Kamal

Output determination for sales order via email notification

Dear All,
Can some one provide me a step by step configuration guide for Output determination via email notification.
I would appreciate for your prompt response.
Thanks
ANGKS

Hi there,
For getting output Email or any media you have to do output determination. output determination is also carried by Condition techniques.
Configuration path: (following are the steps)
1) SPRO-> IMG-> Basic Functions-> Output Control-> Output Determination-> Output Determination using Condition Technique- >Output Determination for Sales Documents .
2) Create Condition Table: select the field Sales Doc Type from field catalog & Save
3) Maintain Access Sequence: 4-digits code & description.
4) Assign condition table to access sequence. Select Accesses line item and Go To Fields. Fields will display the fields we have selected in the condition table i.e. sales doc type. Maintain Output Types:BA00: Order Confirmation Select BA00 & Copy & Rename. Give the same 4-digit code as given to access sequence. You Can Maintain: Languages of Output Partners (to whom you need to send output) Print Program- print specification Sap Script- layout Assign Output Types to Partner Functions: go to new entries & assign your output type to partner functions. Maintain Output Determination Procedure: V10000 (Standard Procedure)here you select communication medium Email.
Go to new entries and create your own 6-digit code with description. Select the procedure, go to Control Data. Here mention the output type i.e. condition type and leave requirement and manual only columns as blank. Determination Rule: link the 6-digit procedure code to doc types. Create Condition Records: VV11. Select document type and click on Communication. Mention partner function, medium, time. Output device: LP01, Spool request Name: SD_003, Suffix 2: order_confir & flag on print immediately. Once you press enter you will come across 2 key combinations: Sales organisation/ Customer Number: fill SO, Customer No, Partner Function Abbreviation, Partner to whom the output should be sent, time, medium, language. It contains: Sales Orgnisation, Customer, Partner Function (The abbreviated form of the name that identifies the Partner) (During output determination, the system determines the recipient of the output from the master record for the specified partner function. In this field, you can explicitly specify a recipient that will override the standard partner. There must also be a master record for the partner that is specified explicitly.), Medium, Time & Language.} Order Type: Document Type, Partner Function (abbreviation), Partner, Medium, Time & Language. Path For Output Determination For Sales Documents: Logistics -> Sales/distribution -> Master data -> Output -> Sales Document -> Create (t-code VV11) Path for Output Determination
I hope this will help you.....
Regards
Deepak

Ouput determination for sales documents - Condition table

Hello All,
In the condition table I currently have the following fields - Sales org/Dist channel/Sales doc type/Order reason/User.
The field User is Created By VBAK-ERNAM. I want to change this to display the name of theperson that last modified the document. What field is this? CDHDR-USERNAME maybe?
And more importantly how do I go about making the change?
Would you recommend creating a new condition table?
Thanks in advance,
Suhas

Hi ,KIndly do the below settings
1.Delete the condition table from the access sequence :
SPRO-IMG-Sales &dist->Basic functions->Output Control>Out put determinationMaintain Output detrmination for sales documents---Maintain Access sequence
2.Then go to the condition table and delte the ERNAM and add the AENAM and generate .
SPRO-IMG-Sales &dist->Basic functions->Output Control>Out put determinationMaintain Output detrmination for sales documents---maintain condition table
3.Same condition table assign to the access sequence then access sequence will be assigned to out put type condition type
SPRO-IMG-Sales &dist->Basic functions->Output Control>Out put determinationMaintain Output detrmination for sales documents---Maintain output types.
4.Assign the out put type to the partner function
SPRO-IMG-Sales &dist->Basic functions->Output Control>Out put determinationMaintain Output detrmination for sales documents---Assign Output type to partner functions
5.Maintain the Out put type in out put determination procedure
SPRO-IMG-Sales &dist->Basic functions->Output Control>Out put determinationMaintain Output detrmination for sales documents---Maintain Output determination procedures
6.Assign out put determination procedure to the sales document type and item categoiry
SPRO-IMG-Sales &dist->Basic functions->Output Control>Out put determinationMaintain Output detrmination for sales documents---Assign Output determination procedures
OR
Delete the old condition table and create the new condition table and assigned to new access sequence.
REgards
Damu

Error during material determination for sales document item - RRB

Hi
Iam getting following error when trying to create a billing request using DP91.
Error during material determination for sales document item 40001560/000010
Message no. AD01155
Diagnosis
An error occured during material determination for a dynamic item.
System Response
The system cannot perform the function.
Procedure
Check in the profile being used whether its characteristic allows the assignment of a material to each dynamic item.
I have checked my DIP profile using ODP02 there are no errors in it, I have created a Setid and assigned it to costing element in selection criteria and material determination criteria.
Material origin is checked in costing tab in material master.
Appreciate help in resolving this.
thanks,
Vaishnavi

Hi Vaishnavi
The error which you are getting is related to costing.So kindly reach your FI Consultant
please check the following links which may help you.Also check the link that has been provided my Lakshmipathi
ERROR AT DP90 TRANSACTION
Regards
Srinath

Partner determination for sales document item

Hi people
We have a partner function in sales order (carrier) that must be determinate by item, this is necessary because we sell different materias in the same order that can't be transported by the same carrier.
In customizing Partner Determination for Sales Document Header is possible to use an user exit assign the origin X, Y or Z, in this case I would use the exit EXIT_SAPLV09A_003, but for partner determination for sales document item i didn't find a way to assign the origin X, Y and Z
Does anyone have an idea for solving this?
Thanks
Emerson

Whatever Partner functions are assigned to the Procedure assigned to the Sales document Type, only those partner functions will feature in the Sales document header.
In the procedure assigned to the Item category you will find like that 3 only only as in the Sales order you can not have different Sold-to-party for different Item.
Whichever Sold-to-party is there in the header that is applicable to all item. So at item level Procedure
sold-to-party partner function is not required to assign.
Sold-to-party is unique for a Sales order and can not be changed.
But at Item level, you can have different Ship-to-party for different items so the partner function has to be there and to deliver the item one SH is mandatory, that is why it has been marked mandatory in the Procedure.
All the partner function assigned to the Procedure at header level will be copied to all item. In your procedure for the header you must be having 5 partner functions.
You can change the SH at item level for few items.

Output Determination for Sales Order Confirmation

Hi,
we are working with CRM 7.0 and I am currently trying to set up the output determination for order confirmation. The goal is that I would like to be able to differentiate the output medium, so print, fax or e-mail, peferab
I have created an action profile which triggers the output, that works fine.
My idea is to use condition technique where I could set per sold-to party which medium is used.
Before that, I tried to add it as a normal action.
However I tried to add my action profile to the action condition, once with "e-mail" and once with "print". But a) only the first line is shown and b) I cannot change the description so that the user can realize if he prints or e-mails the output.
Can you give me a recommendation how that is usually set up and what I need to take into consideration?
Thanks

Ive uploaded a document on the steps i have done for setting up a Output type at:
http://www.scribd.com/full/16969034?access_key=key-1tw12d6pow1xa4r6afcs
or
http://www.scribd.com/doc/16969034/Output-Determination-for-Delivery
Still im not successfull in generating the IDOC. Please help.

Item Category Determination for sales document- Item USAGE

Hi dear all.
I read already the discussions held around this subject, as I'm facing a similar problem for which I cannot find a solution.
I have the need to set up a ItCat determination for sales order ZPD.
The proposed ItCat must be <b>ZPDW</b>. However, for the NORM ItCat Group we have already a setup which cannot be changed.
This is the present status.
SaTy     ItCatGrp    Usage    HLevItCat        Proposed ItCat
ZPD      NORM                                         ZPD
I need that the proposed ItCat is ZPDW, under the same conditions
SaTy     ItCatGrp    Usage    HLevItCat        Proposed ItCat
ZPD      NORM       ?                                 ZPDW
For that I believe that I'll have to play along with the Usage.
But how?
What triggers an USAGE during sales order creation? Is it related to the entered material. In a NORM material, how can a usage be deducted?
Thanks for your feedback on this issue.
Rui Viegas

It is possible , either one of the item category u can make as proposed and another one as manual. So while creating sale order u need to change it manually
Sam

Output determination when Sales document is Incomplete

Hi ,
I have a requirement, when the sales document is incomplete the outputs must not be determined.
I have set my requirement determination routine as 021: Order (Itm) incompl.
The routine code :
KOBED_021.
SY-SUBRC = 4.
CHECK: KOMPBV1-UVALL >< 'C'.
SY-SUBRC = 0.
ENDFORM.
FORM KOBEV_021.
SY-SUBRC = 0.
ENDFORM.
The value for KOMPBV1-UVALL is always NE 'C' enenthough the document is complete.
Can you let me know if it is a bug from SAP or any config issue.
Thanks.

cant you remove the redetermine pricing check flag in R/3? I guess this can be controlled in R/3

Regd:Error in Output determination for Delievry document

Hi,
we have set the output determination ~ Condition record for Ship-to-party Partner function for the delivery document.
The condn is set by using LAVA as the Output type and when we save the delivery doc, output is not getting triggered and when we try to enter the output details manually we get the below error
"Maintain outgoing EDI-connection data for partner XXXX " .
Could you please tell me what settings that I might have missed ?
RGds,
Vasanth.
Edited by: Vasantha Kumar Balasubramani on Jun 25, 2008 3:31 PM

Hi John & Sharath,
I have the partner profile defined in We20 for the Ship-To-Party for whom I am sending the delivery.I have set him as my customer(KU) in partner profile John.
Sharath, I know we have 2 EDI settings at VOE2 and VOE4 but both of them are for inbound messages. Could you please tell me what else EDI settings do i need to do ?
Thanks in advance.
RGds,
Vasanth.

Output determination for ordering address

Hi
In our business, more than one ordering address might be available for the same vendor. Therefore, we need to send Purchase Orders to different Ordering Address for the same vendor.Kindly help how to maintian the output determination for this.
-Prabu

Hi Prabhu
Output determination
What is output?
Output is communication. When we create a transaction in sales & distribution, and save the transaction we may have to communicate to the concerned business partner about the transaction.
Example;
Customer--Purchase Order-VA01 (Create sales Order)- save the sales order- send the order confirmation to the customer
Here the output is Order confirmation
This output is sent to business partner-Customer-Sold to Party
Other Examples: Quotation, Invoice, Delivery note, Packing List
Output determination happens through Condition Technique.
Condition records are very important here. And these records contain answers to following questions.
a)     What is the Output Type? Order confirmation or Invoice etc
b)     Who is the recipient? A Sold-to-party or Payer etc.
c)     What is the media? Take print out and send, or as email? Or Fax? Or EDI (Electronic data Interchange)
d)     When output to be processed? Immediately when the transaction saved or scheduled to happen at particular Time etc
e)     In which language the output to be prepared
Customization:
IMGSDBasic functionsOutput Control
Output Determination
Output Determination using Condition technique
Maintain Output Determination for Sales Documents
Maintain output types
SAP provides standard Output types for sales, shipping, transportation and billing
Sales:
AF00                    Inquiry
AN00                    Quotation
BA00                    Order
RD03                    Cash sales invoice
Each of this condition type has Repository data called Routines
a)     Program---Program that reads data from tables (VBAK / many tables storing data pertaining header etc)
b)     Form routineProgram used for creating layout
c)     Form---Layout
The Output type has an Access sequence
Example: BA00 has access sequence 0010
Access sequence uses sales document type as the field under table 7
SAP provides standard Procedures, Copy the procedure and assign it to the Sales document Type
Select maintain output determination procedure
Position               V10000 (Order Confirmation)
Select V10000 and Copy as
ZV1000 Kirlosakr Order Confirmation
Save
Assign output determination Procedure
Allocate Sales Document Header
Position ZKOR
Sales document Type               Procedure
ZKOR                              ZV1000
Save
Now maintain Condition Records
SAP menuLogisticsSales & DistributionMaster data-Output--sales document
Create VV11
Sales Doc=ZKOR
Partner function=SP
Media=1 Printout
Date=4 immediately when saving transaction
Lang=EN
Now select Communication Tab
Printer= A000 virtual Printer
Save the Record
Create an order and check the Order Confirmation
Create VA01
Save
VA02- sales documentissue output to
Select BA00 and select Print review to see the Output
Outputs for shipping processes customization carried out under Logistics Execution
IMG MenuLogistics executionShippingBasic shipping Functions-Output Control-Output determination---
Maintain output determination for outbound deliveries
Std Delivery outputs
LD00                    Delivery document
PL00                    Packing List
Follow the same procedure, like in sales, Copy the std Procedure and assign to respective documents like Delivery document etc
Output determination for Groups---Used for picking list generation
Output determination for handling unitsfor packing
Reward if useful to u

Output determination for Customer Account group - A brain teaser

At the place of configuration for Account groups, there is a field called Output Determination which has values like DB001, DB002 etc which says output for sold to, ship to and so on...
What is the purpose of maintaining output determination procedure at the account group level?
And also, where can i do the complete output determination for it? Like i could see Output determination for sales activities, sales documents, billing documents and shipping...But no where in the img screen, i found a place where i can configure these? Any ideas?

In SAP, we send different output types(read documents) for Inquiries, quotations, orders etc. to relevant partners (read contact persons) sold-to party, ship-to party etc. thru various transmission mediums like ex. Print, Fax, e-mail etc.
Output can be determined by using component output determination procedure. System should know from where the output is to be determined whether from IMG or from customer A/C group. This is depended upon the control that we can activate or deactivate in "Check access for condition type" in definition of the output type (T.Code: NV03)
Output Determination:
IMG > Sales and Distribution > Basic Functions > Output Control > Output Determination Output Determination Using the Condition Technique > Maintain Output Determination for Sales activities/ Sales Documents etc.
Regards
AK
Reward points if helpful

Output determination for partner function in PO

Hi MM Gurus.....
<b>How to determine the out put type for a freight vendor in PO ?</b>
Business scenario : We have a regular vendor from whom we procure material. Also we have different freight vendor which we maintain in condition type for freight.
Now , I want two different output types to be generated for these two different vendor ?
I tried using partner functions, maintained condition records for both vendor with different condition type ..but , system determines the output for only regular vendor and not for freight vendor.
Can anyone please help me resolve this issue ?
Many Thanks in Advance,
Vidyadhar.

Dear Vidhadhar,
OUTPUT DETERMINATION:
Output is a form of media from business to one of its business partners. The output can be sent to any of the partners defined in the document. Outputs are usually in the form of Order Confirmations, Freight List, Delivery Notes, Invoices & Shipping Notifications. Determining form of output is output determination
Types of Output: Print Output, Fax, Telex, E-Mail & EDI (Electronic Data Interchange)
PRINT OUTPUT:
SPRO- IMG- Basic Functions- Output Control- Output Determination- Output Det using Cond Tech- Output Det for Sales Documents & output det for billing documents.
Create Condition Table: select the field Sales Doc Type from field catalog & Save
Maintain Access Sequence: 4-digits code & description. Assign condition table to access sequence. Select Accesses line item and Go To Fields. Fields will display the fields we have selected in the condition table.
Give the same 4-digit code as given to acc seq to output type.
You Can Maintain:
Languages of Output
Partners (to whom we want to send output)
Print Program- print specification
Sap Script- layout
Assign Output Types to Partner Functions: go to new entries & assign your output type to partner functions.
Maintain Output Determination Procedure: Go to new entries & create your own 6-digit code with descp. Select the procedure & go to Control Data. Here mention the output type i.e. cond type & leave requirement and manual only columns as blank.
Determination Rule: link the 6-digit procedure code to doc types.
Create Condition Records: Select document type and click on Communication. Mention partner function, medium, time. Output device: LP01, Spool request Name, Suffix 2: order_confir & flag on print immediately.
Once you press enter you will come across 2 key combinations:
During output determination, the system determines the recipient of the output from the master record for the specified partner function. In this field, you can explicitly specify a recipient that will override the standard partner. There must also be a master record for the partner that is specified explicitly.
Medium, Time & Language.
Order Type: Document Type, Partner Function (abbreviation), Partner, Medium, Time & Language.
Reward points if this is helpful.
Regards,
Naveen.

Output types for delivery documents

Hi All,
Please help me out.
Thanks in advance,
Here i got a requirement like i already have the output types for the delivery documents.However i need to copy the existed output types into different names bcoz to customize it for different organization in different region.
The problem is i already copied the o/p types but when i went to vl03n and tris to see the output , am not able to find my o/p type there...am i need to do anything more..
Please help me out as i am a ABAPER and not the functional guy am facing lot of difficulty...
again thanks in advance.

dear govardhan
please refer below
Output Determination Procedure
Output is a form of media from business to one of its business partners. The output can be sent to any of the partners defined in the document. Outputs are usually in the form of Order Confirmations, Freight List, Delivery Notes, Invoices & Shipping Notifications. Determining form of output is output determination
Types of Output: Print Output, Fax, Telex, E-Mail & EDI (Electronic Data Interchange)
PRINT OUTPUT:
SPRO- IMG- Basic Functions- Output Control- Output Determination- Output Det using Cond Tech- Output Det for Sales Documents & output determination for billing documents.
Create Condition Table: select the field Sales Doc Type from field catalog & Save
Maintain Access Sequence: 4-digits code & description. Assign condition table to access sequence. Select Accesses line item and Goto Fields. Fields will display the fields we have selected in the condition table i.e. sales doc type.
Select BA00 & Copy & Rename. Give the same 4-digit code as given to acc seq.
You Can Maintain:
Languages of Output
Partners (to whom we want to send output)
Print Program- print specification
Sap Script- layout
Assign Output Types to Partner Functions: go to new entries & assign your output type to partner functions.
Maintain Output Determination Procedure: V10000 (Standard Procedure). Go to new entries & create your own 6-digit code with descp. Select the procedure & go to Control Data. Here mention the output type i.e. cond type & leave requirement and manual only columns as blank.
Determination Rule: link the 6-digit procedure code to doc types.
Create Condition Records: VV11. Select document type and click on Communication. Mention partner function, medium, time. Output device: LP01, Spool request Name: SD_003, Suffix 2: order_confir & flag on print immediately.
Once you press enter you will come across 2 key combinations:
Sales organization/ Customer Number: fill SO, Customer No, Partner Function Abbreviation, Partner to whom the output should be sent, time, medium, language. {It contains: Sales Orgn, Customer, Partner Function (The abbreviated form of the name that identifies the Partner) (During output determination, the system determines the recipient of the output from the master record for the specified partner function. In this field, you can explicitly specify a recipient that will override the standard partner. There must also be a master record for the partner that is specified explicitly.), Medium, Time & Language.}
Order Type: Document Type, Partner Function (abbreviation), Partner, Medium, Time & Language.
In SAP we can send the documents to respective partner functions through different transmission mediums. SAP uses condition technique to determine output t relevant partners with relevant transmission mediums.
Out put determination procedure has a integration with technical module, as ABAPers has to write SMART forms and FORMS to print the output , that SMART form output can be send to relevant partner function through relevant transmission mediums.
Out put determination procedure for order confirmation: (V/57)
a) Maintain condition table:
Path:
IMG
SD
Basic functions
Output control
Output determination
Output determination using the condition technique
Maintain out put determination from for sales document
Maintain condition tables
Maintain out put condition table for sales document
Here we define condition table
Ex: 007 order type (sales order types)
Save it
b) Maintain output types:
IMG
SD
Basic functions
Output control
Output determination
Output determination using the condition technique
Maintain out put determination from for sales document
Maintain out put types
Here we define out put types
Ex:     AF00 -- Inquiry
     AN00 quotation
     BA00 Order confirmation
     BA01 EDI odd response
     KRMLCredit processing
     LP00 -- Scheduling agreement
     MAIL Internal message
     RD03cash sales invoice
Choose BA00 copy it and rename as a MA00
click on details icon
click on display to change icon
then again choose MA00 click on details icon
Maintain data in general data tab
General data tab:
Access sequence: 0010(order type)
In IMG define access sequence and assign to the output type
Check access to conditions:
     This indicator allows the system to read the condition records for output. If it is not been activated then system determines out put from customer master ex: By following out put determination procedure DB0001
Check cannot be changed:
     This control specifies whether the out put can be changed or not
Ex: direct mailings can be changed during processing
Check multiple issuing:
This indicator allows the system to send the output multiply
Ex: sales order has been sent for 10 items again one item has been added to sales order so that business has to issue the new out put for sold to party with added line items. This indicator allows the system to send out put repeatedly.
Check partner independent out put:
During output processing when the indicator has not set then system allows only specific functions in specific partner functions
Dont write processing:
This indicator determines whether system has to write processing log for output
Default values tab:
Dispatch time:
Ex: send immediately: when carry the application this indicator determines when the output should be sent.
Transmission medium:
Ex:     print out
     Fax
     Telex
     Internal send
     EDI
     Simple mail
     Special function
     Events (SAP business workflow)
     Distribution (ALE)
     Tasks (SAP business work flow)
Specify the transmission medium through which the output should be sent. (Ex: print output)
Communication strategy
Specify the communication strategy if you want to send the output externally
A) Time tab:
Check timing: (Periodic job not allowed)
This indicator allows the system to carry out print program periodically.
B) PRINT NEXT TAB):
Print parameter: Ex sales org.
     Specify the print parameter.
Click on mail title & Text control button under dialog structure.
Here we assign title for the mail along with relevant text Ex:-EN (English)
Processing routines control button under dialog structure.
Here we assign programs form routines & form that are written by ABAPER, they           they various transmission mediums.
Ex; - Transmission medium      shortest      program     form routine
          1                  print out     RVADOR       entry
Click on position function control button here we assign relevant partner function to relevant transmission mediums
          EX: print out: SP (Sold to party)
C) Maintain access sequences:
     Here we define Access sequence.
EX: 0010 & Assign the condition tables to this output.
D) Assign out put types to partner function:
     Here we assign output types along with transmission mediums to relevant partner functions.
EX:      Out put type          Transmission medium
       MA00                    1
                              2
                              6
                              A
       MAIL                    7
E) Maintain output determination procedure:
     Here we define output determination procedure
Ex:     V10000     -     Order output
     V05000     -     Inquiry output
     V06000     -     quotation output
     V10001     -     Cash sales output
Choose output determination procedure EX; V10000, copy it& rename it as MA0000
Assign output type MA00 by going control date section.
Save it.
F) Assign output determination procedures;
Allocate sales document Header.
_ Choose sales document type OR & Assign output determination procedure i.e MA0000 & Assign output type MA00.
Assign sales document items.
-Choose item category TAN & Assign output determination procedure Ex: Ma0000
- save it & exit.
Maintain output records (vv11)
Path:
Logistic > S&D > Master data > output > sales document > VV11 Create
Specify output MA00, Click on Key combination & specify sales document type (OR), partner function (sp) transmission medium (1) dispatch type (4) language (EN)
Click on communication button on application tool bar
Specify output device LOCL or LP01
Check print immediately check release after output
Save it
Go to Va01 raise the sales order
Go to extra button output header edit.
Specify output type: MA00 partner function
Select line, click on communication methods
Specify logical destination
Check print immediately
Check release after output
go back save it & exit
Go to VA02, Go to Extras output header print preview
Check out (order confirmation
(ERROR: out put MA00 for partner cannot be processed)
rewards pls
siva

OUTPUT DETERMINATION FOR ACCOUNT GROUPS

dEAR experts,
Kindly write to me where to maintain output determination for customer account groups.
Kindly help.
Kind Regards
biju

Hi ,
Output procedure in OTD2 is for other purpose .It is not output determination in sales document .
Whatever field availabvle in field catlog we can determine the output in sales document .If the field is not available in field catlog than we can create the new filed and same field need to create in sales table .
For your case , Account group field is not available in field catlog but you can use Customer group (KDGRP) for output determination .
Regards ,
Sunil

Output Determination for Sales Documents distributed by fax/email

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