Outrageously high broadband fee by monthly direct ...

Confused by constant increases in Monthly Direct Debits, spoke with the indian helpdesk on numerous occasions over the past 12 months and to be honest I am outraged by the change of paying an increase in a Broadband Only option 3. Look if I take up a 12 month contract I know how much over a 12 month period I should be paying. Please do not try and tell me how to work out the BT way of billing! When they originally sell you a service, its generally pay X for 3 months then goes up to X for the rest of the period, so why do BT feel the need to increase your payments. The last conversation I had was because of the predicted useage on my telephone, BT felt the need to increase my monthly direct debit? Why? I have never used the the BT landline for calls, it is a broadband only option so why are they using this predicted useage! Listen, when I took the service out it should be £11 a month line rental and £ 25.99 broadband, so why am I constantly fighting to keep my broadband amount to £37 a month (which I am more than happy to pay, or was anyway), which it should be, but instead I am paying £49 a month for broadband only!!!
£49 a month for broadband... Incidentally started doing some investigation on other service providers and what I am paying is more than double. Also to top it off the exchange I am on only handles 2meg download.
Can someone investigate this immediately because I am not prepared to contact your indian helpdesk who are totally useless.
Thanks

Hi stevem1981,
Welcome to the forum.
I think Ectophile's right, it sounds like you're on a Monthly Payment Plan, where a set amount is taken from your bank account each month, and then you receive a quarterly statement advising of your debit/credit balance.
If your account is in debit or credit by a large amount (and this is relative to what you pay monthly) then the amount is reassessed and increased/decreased accordingly.
If you can send in your forum username and BT account details to the email address registered against my profile I’ll check this further for you.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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High monthly direct debits

I don't understand the way bt bills at all. I was convinced that I would be spending approx £50 per month for broadband, landline and bt vision but my monthly direct debits range anywhere from £70 to £100 per month!! Each time I call bt to try and sort this out I am told something different. I can't afford this amount but am now stuck in a contract, even when the balance is cleared and it appears I go back to a reasonable monthly amount it creeps back up again. I have just been told by someone else in an Indian call centre (this may be cheaper for you bt but frustrating as hell for us) that after my next payment in July my balance will be clear and I can start paying monthly for exactly what I use instead every month...well isn't that what I was supposed to be doing from the start? This is ridiculous, cannot wait for contract to end! I want to speak to someone in the uk!! I don't pay this much a month to speak to people in India when I have a problem, surely! Bt...you may think you are saving money using the overseas option, what happens when you lose all your customers due to the sheer frustration of not being able to speak to someone in the uk who truly understands the problem? V frustrated with bt and ridiculous bills

From the info you've given your last bill was on or about 9 April, your payment date is the 8th of the month, and your account is currently virtually in balance. So your April and May payments cleared the April bill. The next bill on 8 July will be for around £150, but you will only have made your June payment by then because your payment date is too close to the bill date. So to get your July bill around zero you need to pay £150 before it's made up.
If I've got all that right, here's how. Click MyBT at the top of this page > Log in > My bills and payments > Manage your payments > Change regular payment > Change payment details > Tick Change the amount you want to pay, or the payment date > Change the amount to £75 and the date to 1st. (Actually, it would be better to do it after your June payment is taken.)
If that works go to Live Chat as soon as you get the bill and ask them to put you on Monthly Whole Bill DD right away. Keep a copy of the transcript just in case.
You can click the white star next to this message if you think it was helpful.

Confused by increase in Monthly Direct Debits

Hi all.
Being a newbie, I'm sure this topic must have been raised in the past.
As a new BT customer, I was paying Monthly Direct Debits of £23.50 to cover my contract for Unlimited Evening and Weekend Plan plus BT Total Broadband Option 1.
After 6 months, I have just received a bill advising me that my Direct Debits would increase to £38.00 per month (a rise of 62%!).
Having been unable to get through to an advisor on the phone, I thought I'd do a little research on the web. I found the BT Help topic "Why has my Monthly Payment Plan amount changed?", which lays out the way the bill is calculated:
Monthly Rental Charges + Last quarter usage divided by 3 + Outstanding charges divided by 6 = Monthly Payment.
In my case, this would be: £23.43 + £3.51/3 + £5.44/6 = £25.51 per month.
Therefore, I'm a little confused, not to mention rather annoyed that my Direct Debits have been increased to £38.00pm, when £26.00pm would seem more reasonable!
Any help would be appreciated.
Martin

Hi Martin,
Having the same kind of problem with BT...you are not alone!
I signed up to BT Vision back in October10 where the nice salesman told me for the package i was having (phone, broadband and tv) I would be paying £51 a month based on my previous phone usage (this figure was worked out for 3 months in advance). After a few initial teething problems all went well until after 3 months BT then tell me my payments were jumping to £88.50 a month without any explanation (my phone usage had not changed in any way during this time). Another 3 months pass, where in the meantime I had paid BT a total of £265.50 but my bill says I only owed them £151.51 so I was in credit by £113.99. BT still wanted to carry on charging me £88.50 even though that was way over what I should be paying. After cancelling the direct debit ( which was an arduous process over the phone talking with their overseas billing department) I have now received a bill for £50+ .....where has my £113.99 credit disappeared?....wits end?....tearing my hair out?....pulling teeth?...all could be used to describe the BT billing experience. The scary thing is BT would of quite happily carried on taking £88.50 out of my account every month and not done a thing.....but if i wasn't paying enough they would be quick to up my payments. Also they are sitting on my £113....along with doubtless other customers overpayments and getting a nice little bit of interest off it. Unfortunately I am tied into an 18 month contract with them and whilst I cant fault the services they provide (although my broadband usage goes near my 40 GB limit which astounds me because we only use the internet for the usual things e mails you tube etc. but thas another forum issue!) i would quite happily just get a freesat box and another internet provider because it seems BT just dont care!
rant over ...well at least till i try to ring BT later!
Pete

If my application is free to download, but requires my user to purchase a monthly subscription, will Apple collect a 30% fee every month that user is billed? Or will Apple only collect a 30% fee for the first month? If so, is there anyway around this?

Hi!
I am looking into developing an app for the App Store and my question is regarding Apple's 30% in app purchase fee. If my application is free to download, but requires my user to purchase a monthly subscription, will Apple collect a 30% fee every month that user is billed? Or will Apple only collect a 30% fee for the first month? If so, is there anyway around this?
What all does Apple collect a 30% app store fee on? What does Apple not collect a fee on in the App Store?
How does Amazon get billed if someone purchases something from Amazon from within their iPhone application?

Any in-app purchases are subject to the 30% withholding.
No way around it.
Amazon purchases are physical items (not digital) and do not go through in-app purchase so they are exempt.

I paid early termination fee two months ago to Verizon and am now out of the country. Am trying to unlock the phone but the local guys say they are not able to. I see from the blog here that iPhone 5 comes unlocked. Is it true?? Do I still have to unlock.

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Thank you for reaching out to us, Texasman. Sad to see that
you have left the VZW family, but it is definitely awesome to be able to
travel! Regarding your iPhone 5, the phone is unlocked for international usage.
Just need an active local SIM card that is compatible with your iPhone. Your local provider
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Re: Confused by increase in Monthly Direct Debits

Hi everyone!
I'm new to the forums and have a quick question: We have a BT line at home which is purely for broadband, so we hardly use the home phone for any calls. As such, our monthly bills are £13.50, which is only the line rental amount. I've been sent an email today with my latest bill telling me I'm in credit to the tune of nearly £30, so BT are giving me a 2 month holiday from payments, which is nice. However, the next line then goes on to tell me my direct debit payments are going to increase to cover my bills!
I'm a bit perplexed by how my direct debits can increase to cover my bills when a) I'm in credit the majority of the time and keep getting payment holidays, and b) I hardly ever use my home phone so I never actually pay any call costs!
Can someone from BT please get in touch and help me to understand, because this doesn't make much sense to me....
Thanks.
Carmen.

Hi Carmen, my suggestion would be to fill out the link for the mods to take a look into it for you:
http://bt.custhelp.com/app/contact_email/c/4951
It takes up to 72 hours for a response, but it's often faster - I've had a response within an hour today!
Contact The Mods
Use Live Chat to speak to an advisor
Charges for cancelling your contract early

Increase in monthly direct debit

I got my may bt bill for phone & broadband today and it was slightly higher than usual. BT have said they are going to increase my monthly payments from £43 (which was the figure they advised I pay each month) to £76.50 a month.
This is too high a sum for me to reasonably afford each month. Can my monthly repayment not be set at a more realistic figure at around £55?
Thanks for your help.
Solved!
Go to Solution.

Hi gibson971,
Depending on how much the credit or debit balance is increasing by, the Monthly Payment Plan amount is reassessed regularly and changed accordingly.
I'll take a look at your account and send you an email shortly with more details relating to your own Monthly Payment Plan amount to see what we can do here.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very high broadband usage

The first month we got BT broadband was option 1 the 10GB package, I left my house for 2 weeks and the monitor was at around 6/7GB and with no one in the house and no one with access to it i came back to find it was now at 12GB, thought this was a bit odd...
Last month we upgraded to option 2 the 40GB package. Ended up watching lots of videos and things and by the end of the month it was at 45GB.
This month, it's 7 days in and the usage monitor is showing 12.87GB used, I haven't been doing anything other than browsing, no games, no videos, no downloads, nothing...
This surely cannot be correct and I'm still concerned about the first month when it hadn't been used by any one and it was still racking up the data.
One phone call said there was nothing BT could do to check, I think it's a bit odd that I have to pay for usage I haven't even used and for this month that it's so high already and I haven't even done anything!
Forgot to say I had a 20GB package a few years back and I practically used to live on my laptop, used to play xbox live for hours each day, watch a lot of videos, and download a hell of a lot of music and videos and I didn't exceed my limit once in 18 months..
Seems a bit odd to me...

If this is the first month you have gone over, the £5 for an extra unit of 5GB might be waived.
For more information visit www.bt.com/broadbandusagepolicy
The broadband usage monitor is accurate and is updated at 23:59 every night.
Uploads are also counted towards your 10GB allowance.
1) Make sure that you don't have any malware or virus on the computer.
2) Make sure your private Wifi network is encrypted otherwise other people might be suing it.
3) Make sure that there isn't a device in that is using the home that you didn't know was using the internet - Smart phones/portible devices can automatically connet to your wifi (if known) and can update software in the background without you knowing. Some devices will allow phone calls and texts to be recieved over wifi.
4) there are free usage meters that can be downloaded to see when and what is using the 10GB usage on your computer.
cheers
jac_95 | BT.com Help Site | BT Service Status
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Very slow broadband for 2 months

Hi,
Having problems with very slow broadband for the past 2 months. I'm supposed to be getting 7.5 Mb download speeds but its nowhere near at the moment. More like 0.3 Mb download 0.6 Mb upload. Just installed brand new homehub a few days ago...but no change.
Do i need to post any more info? Thanks a lot...any help will be much appreciated!
Ste
ADSL line status<script type="text/javascript"></script>Connection information<script type="text/javascript"></script>
Line state
Connected
Connection time
0 days, 15:07:24
Downstream
575 Kbps
Upstream
828 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
33.3 dB / 8.6 dB
Line attenuation (Down/Up)
29.0 dB / 14.8 dB
Output power (Down/Up)
20.8 dBm / 12.4 dBm
Loss of Framing (Local)
7
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
748 / 247
CRC Errors (Down/Up)
294 / 2147480000
HEC Errors (Down/Up)
nil / 1002
Error Seconds (Local)
2
<script type="text/javascript"></script>
Hide Details

With your line attenuation you should be getting a sync speed of 16000 kbps and a profile of about 14 Meg, however it looks like you line has been capped at 1/2 a Meg, that is why your noise margin is so high ( should be around 6dB ) now this could be due to a line fault ( loss of framing/signal ) or a problem with your internal wiring.
However since you have has this problem for so long your best bet is to ring BT India on 0800 111 4567 and try and get a SFI fault raised so an Openreach broadband engineer can come and see if they can sort the problem out.
Below is a copy of my stats, as an example.
ADSL line status
Connection Information
Line state
Connected <script type="text/javascript"></script>
Connection time
5 days, 04:11:55
Downstream
8,173 Kbps
Upstream
1,057 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.0 dB / 5.7 dB
Line attenuation (Down/Up)
44.6 dB / 22.4 dB
Output power (Down/Up)
12.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
42072 / 0
CRC Errors (Down/Up)
8262 / 0
HEC Errors (Down/Up)
278529 / 0
Error Seconds (Local/Remote)
735 / 0
Hide Details

Unusually high broadband usage over March and Apri...

Have others noticed that they appear to have used far more of their monthly broadband allowance in the last two months? My 'alleged' usage was quadruple my usual but on Friday when I called the billing team they didn't want to know and weren't particularly helpful. However I persistedwith the BT technical team on Sunday and they admitted that they had been receiving an unusually high level of calls from customers complaining about seemingly high usage. They were informing the billing team of the problem so I will continue to chase them this week. Apparently there was some issue with the usage monitor giving out incorrect information so it might be worth people challenging the billing team if they think the same thing has happened to them.

*** please ignore this as I am still having the same issue even without Skype
I've been checking my usage monitor since I installed it this morning and couldn't undestand what these huge red spikes in download activity were every few seconds and my usage was going up and up.
Looking on the internet for solutions I saw lots of mentions about Skype, which I have but have only used once or twice a couple of months ago. Oh, but wait a minute, that was when my usage skyrocketed. And guess what.. I just uninstalled it and now the huge red spikes are no more on my monitor!
I have no idea of the why and how but even though my Skype was not open it was doing something over the internet and something very big.
So if you have the same issue and you have some kind of video calling software installed it may be worth uninstalling it just to check.
The monitor I have been using is here: http://www.softpedia.com/get/Network-Tools/Bandwidth-Tools/NetMeter.shtml

Clarification on BT Broadband 12/18 month contract

Asked our company Lawyer who told me once you have completed your one year contract you have fullfield your obligation TO WHOEVER and they don't have the legal right to impose another contract without contacting you first.
Broached this subject with High level complaint on 0800671502 3 weeks ago. I was told when my contract with BT Broadband ends, I will be on a one month rolling contract.
Some people have had contracts renewed without their knowledge.
Can someone tell me otherwise!! or are BT lying to me?

You can look at it this way. After your contract ends BT could do one of 2 things,
1) stop your service as you have no contract with them.
2) put you on a new 12 month contract.
They don't do either but take it a month at a time until you the customer decide on what you want to do
YOu have to be under a contract even if it is a rolling one to recieve service as it protects youu and the provider as you are bound to there terms of service.

Excessively High Broadband Use

So last month I got a new laptop and did a lot of cloud syncing and downloading so I expected my usage to be high - but I was suprised when it hit the 65Gb mark! But hey - I was busy up to around 20 Jan.
So I thought this month it would drop back to normal (about 600 Mb daily average use) but in 3 days of Feb I have used nearly 4.5 Gb and not been doing anything heavy apart from a 1Gb Microsoft update.
I suspect that either the monitor is wrong on BT website, or something is eating my broadband during the day (only 1 laptop on during each day just checking hotmail account, and 1 additional laptop most evenings checking gmail.)
Anyone else had this issue? Any help from you BT. I have turned off FON in case there was an intruder and their use was adding to mine.
Cheers

This link may help.
http://forumhelp.dyndns.info/information/bbusage.html
A new laptop with Windows 8.1, will have many GB of Windows updates to do, plus all of the built in apps which also use bandwidth.
Remember that uploads and downloads are added together, so Cloud activity will result in large uploads.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband Option 3 Monthly Cost Without Discounts

Hello wondering if anybody could help me, I'm trying to find out how much my broadband option 3 costs a month without any discounts.
My 12 month contract ended last month on my package, line rental, calls and broadband, last couple of times I have rung BT up all there interested is in getting me signed up to another 12 or 24 month contract which isn't going to happen. I don't appreciate been pressurized into make decisions.
Thank you
David

This might help. If not, Live Chat should be able to tell you your current prices straight away.
You can click the white star next to this message if you think it was helpful.

Trans data cube 0fiar_c02 for FI line items - High balance in 12 months

Hi BW query gurus,
Is there a way to calculte the highest balance in the past 12 months within a query.
I have infoPorvider 0fiar_c02 installed. This permits me to see the balances for each period. I would like to create a key figure that display the highest period balance for that time period.
Kind regards,
Cheryl Adamonis

I created a 'high balance' info object. We did a calculation on the system end with a mapping to the new info object.

Moving broadband takes a month...

Hi there,
I moved from my old property on 1st September and therefore I reported the move to BT 10 days before on 20th August. Speaking to a customer service advisor I was ensured that the line at the new place will be connected by 1st September. Since the previous tennant living in the propoert had outstanding I was told that I need to wait 10 days as BT needs to communicate that the previous tennant's line will be disconnected which is fair. Later on I was infromed that the activation of my broadband is scheduled for 16th September which I have queried when speaking to CS earlier on yesterday and so I was told that my broadband will be activated by midnight. I received a text a little while later confriming that the phone line has been activated however there was no broadband connection. Today I have spoken to BT customer services again and I was told that nothing can be done and the broadband will only be activated on 16th September whilst no engineer visit is required and I have all the necessary equipement as I am a BT customer.
It is almost a month without broadband for someone who is making its living by working from home... My friends moved at the same time, requested to be connected on 27th August and had broadband by yesterday evening.
16th September is still 6 days down the line and to be honest I am very disappointed that I stayed with BT rather than going with another provider.

it appears the problem has been caused by the previous tenant and oustanding bill?
did your friends also have the same problem with a previous tenant?
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Outrageously high broadband fee by monthly direct ...

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