Outside of Warranty Zen Xtra 30gb Power Jack probl

Hello,
I have had my Zen for over a year now, purchased in early last if memory serves, although this particular one is a replacement for a first unit that had headphone jack problems, and I have it since June of last year. For a few weeks my Zen has had problems recharging, only indicating that it is being powered up when the AC Adapter prong is pulled or pushed at a certain angle and held at that angle. At first I thought that it may be the actual cord that was causing the problem, since it was damaged from being chewed on my one of my family's cats, but it seems as though it may be an internal player problem. After trying the above mentioned method with no success yesterday I noticed that the small prong inside the player end of the power connection was bent or loose, and it will no longer indicate recieving a charge for more than a second.
My question is can I still send it in (recieve an RMA and return to creative labs at a cost), or is there a Do it yourself solution? Recommendations for a third party repair solution?
If necessary I can provide pics within the next couple of days, to help describe the problem.
Thank you all for any help in advance

If your handy with a soldering iron the Socket can be replaced although Creative wont recommend this.

Similar Messages

Creative Juke box Zen xtra 60gb - power jack fail

Hi guys,
I wonder if there is anyone out there that could help me
I got a Creative Jukexo zen xtra 60gb, and the
power jack is now stuck the power supply. You know the bit of metal that sticks upright and is dead centre. in the Power jack housing on the player, well that bit of metal is stuck in the end of the plug that goes directly into it.
Has anyone experienced this problem, and would anyone know what to do if their warrenty is expired, i mean can i pay to have it fixed?
Thanks a lot you guys.
Ben
(England)

bpjones wrote:
Hi guys,
I wonder if there is anyone out there that could help me
I got a Creative Jukexo zen xtra 60gb, and the
power jack is now stuck the power supply. You know the bit of metal that sticks upright and is dead centre. in the Power jack housing on the player, well that bit of metal is stuck in the end of the plug that goes directly into it.
Has anyone experienced this problem, and would anyone know what to do if their warrenty is expired, i mean can i pay to have it fixed?
Thanks a lot you guys.
Ben
(England)
You mean the center pin, inside the players socket? If this has come off/snapped you are a bit stuck for recharging the player via the AC adapter. You say that the Male plug (from the adapter) has the pin stuck in it's If it has then you need to contact Creative, If your player is still in warrentey you should be able to claim off it, especially if "it just broke"...
Contact them anyway and see what they can do, you cant repair the problem yourself without taking the player apart and replacing the entire socket. And you dont particually want to do that.
Tell me, did the pin just snap off, or did it come off another way?

Zen xtra 30gb battery issue and question about headpho

frist thing is that my zen xtra 30gb is having a minor problem concerning its battery. when i charge it, the meter doesnt fill up, however when i unplug it, the correct amout on the power meter is there. what can i do about this.
second, im supposed to be getting the sony fontopia ex7 within the next few weeks, what would be the best recommendation for eq settings.
if anyone can help, it would be gladly appreciated.

Whenever you get strange behaviour run a disk cleanup. To run a Disk Cleanup you need to access the Rescue Mode. To access the Rescue Mode hold down the play button and KEEP it held down, press the tiny reset switch once, and KEEP the play button held down until the player boots into the Rescue Mode. Choose Disk Cleanup from the menu. Note: Disk cleanup should not remove your tracks. It searches through the disk for files and rebuilds the index, and can be useful for correcting any strange behaviour.
If that doesn't help, you might also want to download and install the latest firmware update from Nomadworld.com downloads. Make sure to follow the instructions on the download page about how to upgrade.
If that doesn't help, then flatten the battery through normal use and recharge it fully before using it again (a full recharge takes at most about 4 hours). Do this a couple of times. Sometimes the indicators get "uneducated" and this is supposed to re-educate them.

Help me for audible with Zen Xtra 30GB

I have a Zen Xtra 30GB. And I already update lastest firmware.
The lastest firmware have support with Audible format 4, But I can not find any file with that.
So I don't know where I can not download these files to try.
Thanks

funnycool,
You can download Audible content at: http://www.audible.com
Cat

NOMAD ZEN XTRA 30GB & WINDOWS VISTA & D/L SOFTWARE ISS

I was hoping someone can please help me out here in Forum Land ?I just bought a new computer with WINDOWS VISTA and my Installation disk is not compatible. I have tried d/l from this site with no luck. It will go to the WIZARD part but won't finish the installation. I need to get the Software on my new puter for my NOMAD ZEN XTRA 30GB MP3 Player.Namely I guess the Creative MediaSource and it's amazing Organizer.Any links or steps in how too would be most appreciated I have emailed the Creative team but I keep get stuck at what to do next. They said something about installing and completing the firmware update, your player will be using the PlaysForSure software, but on the same sentence he/she says "However you will need to do this on an XP system".. and I have Vista so I am totally confused. I also checked out the site he/she suggested about installing this FirmWare and that site says "Back up all audio, video, image or data files stored in the player to a secure location before changing the firmware. All contents in the player will be lost when you install a new firmware"? -- How can I back up when I can't access it's And surely, I don't want to lose my over 2,500 songs ! Yikes... This was under <span class="majorheader">Solution ID # 4789?I am hoping I can get your help out there as I dearly love my MP3 player and want to continue importing songs ?thank you in advance for any advice you can offer me ?cheers Lisa

Hey Lissa,Did you find any solution in your problem because i have the same problem and i dont know what to do.Plz let me know if u downloaded any thing in your Vista Computer. Thanks alotSuzy

Zen XTRA 30GB HDD SP

I need the specs of the Zen XTRA 30GB HDD...Brand & Model please...
THANKS!

http://www.creative.com/products/product.asp?category=23&subcategory=24&product=928 8&nav=2

Zen Xtra 30GB freezes up on

I have a Zen Xtra 30GB that is just about 2 weeks old, and it just froze on me this morning. I mean completely froze, I could not even turn it off, I had to remove the battery to shut it off. What gives?

Could be a number of things. Is it working now? If so, take note of which file it froze on (if you remember) and try playing that again to see if it works. If it hangs again, it could be a problem with that particular file.
Try running the Clean Up in Rescue Mode.
Cat

Jukebox Zen Xtra 60GB - power probl

I've got a Jukebox Zen Xtra 60 GB and, having tried everything else, I'm fairly certain the power adapter has failed. I can't seem to find reference to the model I've got (Creative Switching Adapter TESA3-050500) so that I can get a replacement. Has this been superceded? And if so, which one do I need to get?

A quick search on Google came up with this, hope it hel
ps.
http://shopping.kelkoo.co.uk/b/a/ss_..._creative.html
J

Software Autoupdate and Creative Zen Xtra 30GB Mp3 Pla

Hi,
I recieved a replacement for my Zen Xtra which broke under warranty (very unimpressed with Creative at the moment) and since the scroll wheel wasn't working properly I installed the latest firmware and now that's OK.
However while using the Software Autoupdate to do this I also installed the latest of all the other software for the mp3 player. Since this I haven't been able to use my DVD player at all (It's still installed but doesn't notice any disks) - the two are DEFINATELY related since it stopped working virtually as the software installed. Everything I could download there (Mediasource etc) installed except for the Jukebox drivers which give an error.
The other problem is that although I've been able to uninstall all the other stuff Mediasource is still installed and is stuck that way - "An installation support file could not be installed. The system could not find the file specified." - looks like Creative haven't updated their uninstall program for the new version of Mediasource to me.
I've emailed Creative technical support but I wondered if anyone here'd had the same problem and is there any way to fix it without formatting? (It'll be impossible to format and reinstall XP without a working DVD dri've...).
Could anyone link me some sort of iso/bin/etc of the CD that comes with the player itself? I might be able to install that with Daemon Tools and then see if I can persuade it to uninstall itself then.
Any ideas?

Anecdotally they will honour the warranty of the country you purchased in, so 90 days parts and labour for the USA, and you might get another 9 months parts only...

Got my Zen XTRA 30GB replacement today - a Rhomba 256

Yihaa!
That is just wonderful. After having waited two weeks for my SECOND replacement Zen XTRA I recieve the worst player Creative has ever shipped - a Rhomba 256MB... I am so happy!
Is there no way of getting compensated for stuff like this? Cat?

I have been on the phone with a guy on the Swedish support team - they are sending out a new 30GB XTRA for NEXT week. I will have to wait another week! Arrgh! This is not standable - how can a company do this?
Is there anyway of being compensated, do you think? I mean ? months of the total ownership time, I have actually not had my player!

Creative Zen Xtra 30gb

Hi,
I'm wondering if any techie guys can help me out here. I bought a 30gb Creative Zen Xtra about 4 years ago. I used to regualy syncronize it with my pc at home. Then one day my hard disk on my PC decided to give up the ghost and died. I carried on using my mp3 player as it was for a while without actually resetting the connection up with my PC. Then one day went about sorting it out but whilst i was in the process, which I would start and often come back to whilst trying to get all the correct drivers etc, it was plugged in via USB and must have fallen off my computer desk and unfortunatly ripped the USB connection component from the mp3 players board. As it was quite an old player anyway I thought i'd have a go at repairing it myself, rather than spend money on what is esentially a bulky 4 year old mp3 player, but I have since given up trying to repair it. Although now I would like to try and transfer the mp3's, which are on the fujitsu 2 /2 inch IDE, dri've to my PC. I have tried using an IDE to USB converter to try and connect it as an additional dri've on my PC which it detects but won't bring it up as an additional dri've (i assume because it's not NTFS or FAT32 formatted). I have also tried using Linux based Fedora to try and mount the dri've, also without any luck (although i'm not overly familiar with using fedora). Does anyone have any ideas as to how I can get the information off my dri've, as I would like to buy a new Creative mp3 player and just transfer all these mp3's from my computer rather than have to re-record the hundreds of cd's I had uploaded over time to my Zen Xtra. Also if I have posted this in the wrong section please let me know and I will move the post. Cheers, Gary.Message Edited by hirsty on 09-27-200704:42 PM

I don't know but I certainly hope so!!! It really sucks that my Zen Xtra was bought 2 months too soon and doesn't work with Napster to go!!! I am reallllly hoping that Creative and Napster will work together so that all the creative models will work with Napster to Go!

Nomad Jukebox Zen Xtra 30GB mp3 player - Windows Vista

I no longer have the disc that came with my player and can't seem to find drivers to get my PC to recognize the player. Downloads seem to be for older operating systems maybe because the player is so old. When I try to downlod them I get errors. Not sure if I have the right drivers. Can anyone find them? Model # DAP-HDOO

I'm trying to find a way to make sure my Zen still works if I upgrade my OS to W7 (I've got the 60Gb version). You don't say which OS you are using, but I think it is relevant. Everyone seems to have a problem with Vista, and I've only found one place where they said they can get it to work with W7, using Compatibility Mode.
There is also a lot of stuff about a conflict with Windows Media Player v. I don't know if that was ever resolved, but people were advised to roll WMP back to v0.
Creative have pulled the plug on support for these machines, although you can still get the latest firmware from there. I'm reluctant to try it in case my machine crashes halfway through.
This is the text of the posting I found about W7. Good luck!
Creative Zen Xtra
Microsoft have certainly made the compatibility mode powerful in Windows 7!
I could only get basic use from my Zen Xtra in Vista, using Real Media Player
to play tracks from the Zen Xtra, but in Windows 7 it works flawlessly.
Basically the driver for the Zen Xtra is incompatible with Windows 7. However,
if you download the XP driver and right click the installation file and select
the Troubleshoot Compatibility heading and use the recommended settings to
install the driver, then install the Creative Mediascource 5 for Vista, then
the plugin for the Zen Xtra for Mediascource (both install without compatibility
mode), you will get a warning that the driver is incompatible but ignore this and
restart the computer. I then started Mediascource software, noticed the Zen
Xtra listed, clicked on 'Playlist', and it loaded, no problem! Playback, no
problems, transfer to player, no problems!
I am NOT using the 'Play 4 Sure' firmware update either!
Also for those with the Audigy 2 or 4 sound cards, Creative have issued a
beta driver for Windows 7, I am using this without the previous distortion
that the default Windows driver gives. Everything is cool! This was my main
reason for not replacing XP as my main OS.

Issues with Zen Xtra (30GB) PlaysForSure firmw

Apologies if this subject has been covered, but I haven't found any coverage of the particular problems I have with the firmware upgrade (2.0.03).
My main beef is to do with the compatibility with the firmware upgrade and Creative MediaSource. Before I installed the firmware upgrade, along with the drivers and necessary software updates, I was extremely happy with the way MediaSource worked with my Zen Xtra. When I wanted to listen to music through my computer (often), I would simply plug in my player, and using MediaSource, I could navigate through my player's library with ease. It meant it wasn't necessary for me to store music on my computer's hard dri've. Now, while it is still possible to listen to the music on my player using MediaSource, the music library window doesn't feature the Artist/Album/Genre windows for easy navigation (Added to this, due to the way I backed my music up when installing the new firmware, my music is all in Artist/Album folders, making it even more of a nuisance to use).
I know it is the firmware making it do this, because with my friend's Zen Xtra which doesn't have the firmware upgrade, the old style navigation still applied. As it does with my PC Music Library (a function I don't use).
Also, the firmware seems to have made my player much slower and less responsi've, and (this may just be paranoia) the shuffle mode seems much less effecti've.
I wish I could just go back to the way things were, but of course, I can't, because for some reason Creative have made it impossible to revert to the previous firmware!
Can anyone help?

Sounds like an incompatibility with the card, which is surprising as NEC cards are usually no problem. There are various things to try as mentioned in the FAQ post (search on "connection problems") but I think you need to focus on making sure you have the latest drivers for the card, as well as the player itself.

Zen xtra 30gb compatible with xbox36

Hi, it is said on the xbox.xom website that zen xtra are supported on xbox360, but when i plug it in my xbox i get nothing, the xbox does not detect my player. Do I need a special firmware like they say or my player is simply not compatible at all?
I have firmware .20.08 (the file name), when in the player and select ABOUT, it gives me "version .03.02" ...
thanks for helping me

DM is correct, you would need to load the MTP firmware if you want to use the player directly with your Xbox360, otherwise it will not be recognised.
DM wrote:It might require some update, but people on the Xbox forums dont even know how to connect it. It seems that only those players with the PlaysForSure/MTP firmware work.
It requires MTP, but getting it working then is very easy. Just connect the player, and go into the option on the Dashboard (I believe it's called "Play from a music device").
Cat

Creative Zen xtra 30gb detection iss

my laptop refuses to let me add music to my player. I have sp2 and wmp 0. I tried my mp3 on a friends computer and it worked and instantly recognized. I updated to playforsure firmware on my friends computer but it wont recognize my player on my laptop. When i plug it into my laptop it detects that i plugged in a zen xtra player but it asks me where the drivers are. I have installed the drivers already and i try pointing the hardware install directory to the creative folder with the drivers in it. It tells me that the driver is not found. Any advice?Message Edited by danjw87 on 05-03-2006 02:28 PM

You can see this thread and try those files mention and posted by this poster "DM". The "fixup" file seems to help others.
Jason

Outside of Warranty Zen Xtra 30gb Power Jack probl

Similar Messages

Maybe you are looking for