Outstanding account balance sent to collection and reported to credit agencies

Question

The more I search about this issue, of people having a mysterious bill, the more disappointed I am with verizon. I never had a late payment or missed a payment in my life. I never had a problem with verizon untill now and it seems like no one seems to care or even try to help whenever I call. I spent almost 3 hours Thrusday, and Friday I couldn't get a chance to call finance until now because it seems they close at 6pm and they don't seem to work during the weekends. No one seems to know what's going on and I'm just beeing transfer from billing to finance. Today I spent an hour and didn't get any answers, only excuses. I had a couple of them hang up the phone which I think it's rude.  When I was living in a townhouse, in 08/30/12, I opened a verizon residential account, DSL and phone, since they didn't offer Fast  Fios internet. In 2013 I  bought a house which provides fios internet. and In 01/07/14 I placed an ordered to have internet installed for  01/16/14 and cancel my old account or get it transfered. I called verizon to ask them to have me shipped a box to ship my old router but I was told I could just drop it off at a local verizon store, so I did. And returned the old DSL modem which they sent a box for me to return it. When I received my new router, I followed the instructions and installed it myself. This year for personal business, I went to check up on my credit report and it states I have a Closed account from Verizon and a Delinquency Bill of  $108, that was first reported in 06/2014. The Date that was reported again was 05/15/15. I always had paperless and paid my bill online so I don't understand how I even got a bill that I wasn't told or received. Whenever I call, I'm being told that I shouldn't worry about it because my balance is paid off. But no one seems to know anything about this bill. I had some girl tell me that maybe it was a bill that was sent to my previous address and when I asked her what kind of bill was it? Because last time I checked the payments were $93, not $108. So I'm assuming based of what I'm reading here. The bill has to be for the Verizon Router. But I can't confirm this. I paid everything online, and have records of every payment I made with my credit card, but since I can't access my old verizon account so I can look at the bill history, I regret doing paperless. How can they even bill me after I returned everything and cancelled the old account.  I'm frustrated because I currently have an active Verizon wireless, and Fios internet and the thought of a company you're doing business with is trying to ruin you credit score is like getting stabbed and slowly bleeding to death. 

Answer 1

The more I search about this issue, of people having a mysterious bill, the more disappointed I am with verizon. I never had a late payment or missed a payment in my life. I never had a problem with verizon untill now and it seems like no one seems to care or even try to help whenever I call. I spent almost 3 hours Thrusday, and Friday I couldn't get a chance to call finance until now because it seems they close at 6pm and they don't seem to work during the weekends. No one seems to know what's going on and I'm just beeing transfer from billing to finance. Today I spent an hour and didn't get any answers, only excuses. I had a couple of them hang up the phone which I think it's rude.  When I was living in a townhouse, in 08/30/12, I opened a verizon residential account, DSL and phone, since they didn't offer Fast  Fios internet. In 2013 I  bought a house which provides fios internet. and In 01/07/14 I placed an ordered to have internet installed for  01/16/14 and cancel my old account or get it transfered. I called verizon to ask them to have me shipped a box to ship my old router but I was told I could just drop it off at a local verizon store, so I did. And returned the old DSL modem which they sent a box for me to return it. When I received my new router, I followed the instructions and installed it myself. This year for personal business, I went to check up on my credit report and it states I have a Closed account from Verizon and a Delinquency Bill of  $108, that was first reported in 06/2014. The Date that was reported again was 05/15/15. I always had paperless and paid my bill online so I don't understand how I even got a bill that I wasn't told or received. Whenever I call, I'm being told that I shouldn't worry about it because my balance is paid off. But no one seems to know anything about this bill. I had some girl tell me that maybe it was a bill that was sent to my previous address and when I asked her what kind of bill was it? Because last time I checked the payments were $93, not $108. So I'm assuming based of what I'm reading here. The bill has to be for the Verizon Router. But I can't confirm this. I paid everything online, and have records of every payment I made with my credit card, but since I can't access my old verizon account so I can look at the bill history, I regret doing paperless. How can they even bill me after I returned everything and cancelled the old account.  I'm frustrated because I currently have an active Verizon wireless, and Fios internet and the thought of a company you're doing business with is trying to ruin you credit score is like getting stabbed and slowly bleeding to death.