Outstanding performance: OfficeJet Pro 8500

I have a HP OfficeJet Pro 8500 A909g Series printer, and just wanted to remark on once again having a pleasant surprise with its function. I had a multi-page paper-based survey that I had earlier printed in duplex mode on my 8500. Tonight, the members of my group filled out the survey, and I wanted to share the document with them. Having never used the HP Solution Center (PC-based software to control advanced functions on the 8500) I fired it up, loaded the paper in the sheet feeder, selected "Scan Document" and then selected 'Document to File (2 sided originals), checked the options to make sure the scans would go to the correct folder (Libraries > Documents > My Scans), and let it rip. 10 minutes later is was done.
MY QUESTION: since the 8400 is apparently no longer being made, is the 8600 the natural successor to the 8400? Other than the "e" feature for reading from mobile devices, what does the 8600 do that the 8400 does not do, and what does the 8400 do that the 8600 does not do?
Thanks!
HP Officejet Pro 8600 e-All-in-One Printer
HP LaserJet 200 color M251nw
HP Mini 1030NR

I also have a similar problem. the web interface keeps asking me for an admin username and password. So HP - what are the defaults or if the faulit is mine, how do I resent this brick of a printer

Similar Messages

HP Officejet Pro 8500 Wireless A909g, CB023A, how to perform full-reset

I own this printer since December 2009, during the first 15 months I had several problems/defects and also repairs and excange units. The problems continue on and in September 2011, in October 2011 and in November 2011 I got excange devices after repair attempts (one device was delivered without any function). The last device worked with one (?) (minor resp. accepted) problem until today resp. June 2014. ...this is the previous history ---> ---> I need sequence to perform full-reset on HP Officejet Pro 8500 Wireless A909g ---> Please send procedure/sequence how to perform a full-reset on this printer - not hard reset nor semi-reset: full-reset !!! Please send this information without unnecessary questions about my problems: My only problem is to own such printer!

Hello AlexBW,
I received your private message and I thank you for writing me back.
One other step that I think may assist us would be to please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Once you have the unit connected directly to a wall outlet, follow the instructions that I provided in the private message.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you once again for your time. It has been a pleasure working with you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Perform a full reset of HP OfficeJet Pro 8500 909a

Dear Sirs,
please send me the details to perform a full reset of HP OfficeJet Pro 8500 909a.
regards,
patrick

Hello @pro127 ,
Thanks you for taking the time out of your day to ask that question on the HP Forums today!
I understand you are looking to perform a full reset.
Why does this interest you? What is wrong with the printer that needs a full reset? If you have any questions revolving around the printer and possible issues please send them my way and I'll do my best to help you out.
Look forward to hearing back from you!
I worked for HP.

HP Officejet Pro 8500 A909g - doesn't install on Windows 8

I upgraded my HP computer to Windows 8 Pro from Windows 7.The HP Officejet Pro 8500 A909g was running fine with Windows 7, but will not install correctly on Windows 8 Pro. I've tried reinstalling numerous times. Sometimes the installation appears to run correctly. Sometimes it never finishes.In the best case the 8500 will print, however Solution Center will not show ink levels and will not scan.It shows the message: "The scan cannot be performed because another program or computer is using the networked HP imaging device. Try again later" and the scanning programming does not start. Sometimes, the scanning program starts without the error, but then another error prevents scanning (don't have that message). Creating a PDF with the scan to network feature from the front panel of the printer creates a pdf file of 0 bytes. When the printer is “installed” and able to print, but Solution Center is not scanning, the Windows scanning does work and the scanner passes the HP Print and Scan Doctor test – sometimes. Sometimes the HP Print and Scan Doctor reports a registry problem when checking the scanning functions. The HP Error Reporting feature sometimes tries to send an error report to HP. The reporting program hangs at “initializing” and the error report never makes it to HP. I've been installing with OJ_AIO_P8500_A909_Full_Win_WW_140_408.exe. (downloaded twice)After uninstalling, I've used OJP8500vA909_Scrubber_14.exe - running uninstall.bat at least three times -- on some of the passes, the Install Uninstaller stops working.I've tried installing with startup programs disabled and non-Microsoft startup services unchecked in msconfig. The printer would not install using USB cable -- the installation hung (just one try). All other attempts have been using Wi-Fi. The printer and Solution Center work fine from other computers on the network - running XP and Windows 7. Any way to this printer working fully under Windows 8 Pro? Thanks

Follow the steps below Step one: Clear temp directory 1. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.2. Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).3. Continue with Step 2 below Step two: Downloaded and extracted to your system:1. Download the full feature software and drivers http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-110033-1&cc=us&dlc=en&lc=en&os=4132&product=3752459&sw_lang= 2. Once the download is finished double click on the file to extract the software.3. When the installation window opens press the cancel button to stop the installation4. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.5. Look for, and open the folder starting with 7z (Example: 7zS2356)6. Right click on the folder, and select Copy7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.8. Open the 7z folder you just copied to your desktop9. Open folder Util10. Open folder CCC11. Run the uninstall_L412. When the uninstall has completed restart the computer13. Run Disk cleanup by holding down the Windows button and R at the same time to pull up the Run prompt and type cleanmgr.exe and press enter. Select all the boxes and delete everything. Click on the link below regarding this tool and any disclaimers. Disk cleanup 14. Download and install the latest version of Adobe flash player Adobe Flash Player Update 15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer. Let me know if you are able to successfully install the software and driver, and are able to print & scan?

Epson Workforce 500 and HP OfficeJet Pro 8500 - "Printer Offline"

This week I downloaded an Epson printer driver update from Apple's Software Update. I use an Epson Workforce 500 with my Mac Mini computer at my office. Since installing Snow Leopard originally I had experienced no problems with the printer but assumed that if Apple was telling me to install a driver update, I should do so. Big mistake!
After installing the driver update I was unable to print anything. When attempting to print a page from Safari or MIcrosoft Word, everything initially seemed ok, until I saw my printer icon bouncing in the Dock with a yellow symbol indicating "Printer Offline." After searching the Apple site and various discussion boards I spent an entire afternoon attempting all of the recommended fixes with no results. Since I cannot operate my business without a printer, I decided to simply purchase a new printer hoping that this was simply an Epson problem.
I am now the proud owner of an HP OfficeJet Pro 8500 Premier All-in-One. Unfortunately I am still suffering from the "Printer Offline" message whenever I attempt to print anything. After spending another afternoon on the phone with a tech support person from HP, I am still unable to print. I have done all of the following:
Disconnected and reconnected all cables between the computer and the printer.
Switched the USB cable to a different USB port on the computer.
Restarted the computer and the printer.
Unplugged and replugged the computer to reset it.
Checked to confirm that the printer does show up under USB on the System Profiler.
Deleted any old print jobs in the print queue and made certain that the printer was not in pause mode.
Tried to print from various programs with the same result.
Although this printer does appear in the printer list, deleted it and then added it again under the Printer and Fax area of System Preferences.
Uninstalled the HP printer driver, restarted the computer, downloaded HP's latest driver for this computer from their website under the instruction of HP's tech support person and reinstalled this driver and again performing all of the above.
Repaired disk permissions several times.
Reset the printing system under the Printer and Fax area of System Preferences.
I have been unable to find any further possible fixes in any of the discussion boards either on the Apple or the HP site. After doing everything listed here the HP tech support person felt that the problem must be with Apple rather than HP since the problem developed initially after the Epson printer update and then occurred with both the Epson and the HP printers.
I have an appointment later today with an Apple Genius at my local Apple store to see if I can get any advice. Any suggestions from anyone on this board would be greatly appreciated since I do need my printer to carry on in my business. At this point I am desperate to the point of considering the replacement of my computer but am hesitant to do so suspecting that the new models should be released soon.

HI and Welcome to Apple Discussions...
Try downloading and installing the 10.6.1 combo update. It's OK to do this even though you are already running 10.6.1. One of the "fixes" .. "some printer compatibility drivers not appearing properly in the add printer browser"
http://support.apple.com/kb/DL930
Make sure and repair disk permissions after the installation.
Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.
Always make sure your Mac has sufficient disk space available.
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. *Make sure you always have a minimum of 10% to 15% free disk space at all times.*
Carolyn

HP Officejet Pro 8500 A909G – The HP Imaging Device was not found

I have a HP Officejet Pro 8500 Wireless A909G. My operating system is Windows 7 Home Premium 64bit that was upgraded from the original Windows Vista 64bit that came installed on my HP Pavilion Elite m9400t CTO Desktop PC.
After performing the Windows 7 upgrade I installed OJP8500vA909_Full_13 to support the 8500, and everything worked fine.
I recently noticed that the scanner function had stopped working from Solution Center, and uninstalled V13. I downloaded and installed OJP8500vA909_Full_14. The install completes without error, but then I get scanner error “The HP imaging device was not found” with extended error code 8, [(1,0, -2147221164)].
I have performed all the suggested Solution Center steps to resolve the error without success. Including:
1) Updated the firmware to OfficejetPro8500A909g_R1006B_ENG
2) Ran OJP8500vA909_Corporate_Scrubber_14
3) Uninstalled all programs, deleted %temp% files, and changed the startup using MSCONFIG.
4) Deleted all other imaging programs including camera software, and reinstalled.
5) Performed HP Update and installed network fix.
I have performed these steps many times and keep getting the same error. The scanner works using the front panel function “Scan to network folder.
Please help.
This question was solved.
View Solution.

First of all, i am sorry to hear your having a problem with your Scanning Feature on your PC. How is the computer and printer connected together?
Please download and run the following tool. This is what we call the HP Scan Diagnostic Utility. After downloading and running the tool, can i have you reply with the problems (if any) it finds. Thanks so much!
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-96509-1&cc=us&dlc=en&lc=en&...=
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an HP Employee.

Officejet Pro 8500 A909g (all in one) wireless radio not functioning

Ran network test report and received an Error message: Officejet Pro 8500 A909g (all in one) wireless radio not functioning.
the menu screen says its on and the blue light is on, but no connection.
Appears to be a hardware problem, any ideas.
Thanks

Hello Minabird4
Welcome to the HP Forums, I hope you enjoy your experience!
I understand that your wireless radio is not working on your HP Officejet 8500. This could be a hardware issue if the wireless card has failed completely, but I would like you to try the HP Support document: Performing a Partial Reset of the All-in-One. If resetting the printer as the document gets you to do does not fix the issue, it would be recommended that you contacted HP technical support for repair options.
US support link to contact options for laptops purchased in the US.
http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&lc=en
Outside of US support link to contact options for laptops purchased outside the US.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Scanning to Computer, HP Officejet Pro 8500 Wireless All in one Printer A909g

I am unable to scan to computer with Win 8.1 using my HP Officejet Pro 8500 Wireless all in one Printer A909g. I can scan to email. The system says my drivers and software are up to date. When trying to scan to computer all I get is a blank scan file with no scan number (Scan_Doc0054) as I used to with Vista. In Vista I was able to drive the whole process from my computer. When scanning to email now I have to drive it from my printer as opposed to the computer.
I restarted an old computer running Vista and the 'scan to computer' function is operational. As far as I am aware there are no other functional problems with the printer.
Any help would be very much appreciated. Thank you.

Hi John046,
I am sorry to hear that did not work for you, I do have some more options for you to try:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. Windows Defender - Turn On or Off in Windows 8.
Disable any firewalls. Disable firewall Windows 8.
Re-install using the HP Printer Install Wizard for Windows.
If that does not resolve your issue, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP OfficeJet Pro 8500 A910 - Unable to get it to copy, receive a fax, scan, or print

Dell Studio
Microsoft Vista .. 64
HP OfficeJet Pro 8500 A910
Up until a week ago, this printer was performing just fine. I am unable to get it to copy, receive a fax, scan, or print.
==============================
Unable to print.
Job in queue. printer screen says "now printing", However, nothing prints.
When I tried to reinstall the drivers, I got ... "Error 0X00000643"
Ran "EndError" scan and fixed any/all problems.
Still ... No Joy. Still .... Unable to print.
Tried printing a "Test Page".
Still No Joy !!
Screen on printer says "Now Printing"
However, nothing happens.
Does anyone have a suggestions?
Thanks In Advance,
EarlLJ

Same problem here. Already got it replaced with a refurb machine three times. Was fine for a while, then it started the same problem again. Any idea, before I toss it out of the window?

HP Officejet Pro 8500 : Use scanner without print heads/cartridges

Hello.
I have a HP Officejet Pro 8500 (CB023A) that I bought specifically because of the automatic duplex scanner. Buying a scanner with automatic duplex instead of this multifunction printer was out of the question because the cheapest one costed over ten times more than this multifunction printer (and they still do).
I can no longer afford to keep buying print heads and cartridges just to use the scanner, as this multifunction uses ink for scanning!!! But that is beside the point.
I have read in other posts about taping sensors but I was thinking about going a little further and completely remove the printing part of the multifunction. Anyone knows if I can just disconnect the printing part from the circuit board? Or will I have to fiddle with software? Maybe some hidden option in the "Mfg Commands" (accessible by pressing * and # with the printer on) or some other hidden feature?
Considering that this multifunction takes way too long to boot because of all the print head checking/cleaning/etc, with a little luck, without the printing part the boot time will decrease to almost nothing .
Before I start disassembling I would appreciate some advice, specially if someone else has already tried it.
Thank you in advance.

Hello kamath27. Thank you for your reply.
I apologize for not replying sooner but I wanted to try and disassemble the multifunction before replying instead of just replying with an acknowledge.
Also, sorry for such a long post but I wanted to be as detailed as possible.
However, before describing what I did and found, I want to clarify something.
With the multifunction in the same condition it came from the factory, if I remove one print cartridge, or one is empty, the multifunction stops on boot with a message requesting to change the cartridge before continuing and there is no way to bypass it. When this message shows, pressing any button on the multifunction or the screen yields no result (there is no OK button displayed on the multifunction screen). It was always like this and firmware updates never solved it.
And going to the printer control panel on the connected computer says that the printer is offline even if it is connected through USB and is displayed in device manager as a connected USB device. This is the reason why I had spent so much money buying ink that I do not use. I never print anything on this multifunction. All prints that the multifunction ever performed were a dozen or so of maintenance align and test pages.
Now for what I did. I disassembled the multifunction just enough to take out the main circuit board, the wireless board, the buzzer and the door sensors. I set up the printer half and the scanner half side-by-side with the main circuit board in the middle, reconnected everything and turned it on in order to test if anything stopped working during disassembly. Everything was OK and the multifunction worked as normal (printed a test page and scanned it to the computer).
Next, while facing the main board the same way it would be faced while mounted in the multifunction, I started disconnecting the connectors (except the ones that belong to the scanner half) one by one from left to right in the following fashion: With the multifunction OFF, I disconnected one connector, turned the multifunction on, waited for any message or the main screen, tried to print a test page and then scan it, and finally disconnected the multifunction, reconnected the connector and moved on to the next one.
The results were:
- disconnected the tray feeding sensor -> Allows to boot with a paper jam message that can be bypassed with an OK on the screen. Can not print because of the alleged paper jam but can scan.
- disconnected the pump -> Allows to boot but a message keeps popping about pump motor stalled. Can be bypassed with an OK but pops right back and all jobs get aborted. Can not print or scan.
- disconnected the printer motor -> Oddly, no messages. Allows to boot and scan but not print. This was strange because when trying to print there is no message in the printer and the software on the PC only said the printer was busy. I would think the printer would eventually display a message saying the print carriage was jammed or something but nothing happened after 10 minutes. I might test again later as one test may be interfering with the next.
- disconnected the print cartridge door sensor -> Stops on boot with a message to close the door. Does not allow to print or scan.
- disconnected the print cartridges connector -> Stops on boot with message to replace cartridges. Does not allow to print or scan.
- disconnected the print heads connector -> On boot briefly displays a screen with the image of the power button and the code "C00E0060" below. Then the screen turns white and all buttons on the multifunction start blinking. It is as described here but resetting the multifunction, reconnecting the connector and turning it on took it back to operational condition.
- disconnected everything except for the scanner connectors and the tray and door sensors - Gives the exact same behaviour as the previous test (code "C00E0060").
So, from the tests it seems that I can not use the scanner if anything from the printer half is disconnected. Any ideas on how to circumvent this, if possible?
Thank you.

Hp officejet pro 8500

We have an HP Officejet Pro 8500 that continually is aligning the printer. We removed the printheads and shook them 6 times and then put them back in. The printer cleaned the printheads nad then goes back to "printer alignment" and keep printing out hte alignment page. We have tried turning it off and on and left it off overnight but it goes right back to trying to align the printer. The page it prints out is excellent and the colors are all good - how can we make it stop?

Hi cthiessen,
Are you receiving any error messages or does it just continually try to print the alignment page? If it is the latter, you should try a power reset of the printer, which is just a little more than turning off/on.
Follow these steps to perform a reset of the product.
1. Press the Power button to turn on the product.
2. With the product turned on, disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button to turn it on.
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

HP OfficeJet Pro 8500 A909

I have a HP OfficeJet Pro 8500 (909 that was working fine until I had to reload/refresh my PC operating system; everytime I try to print I get an HP Printer error. the printer still works fro my old computer; but, from my current computer which was recently refresh by Microsoft. Using Windows 8.
HP says they no longer support this model

Hi @ctdirections,
Welcome to the HP Forums!
I understand that you are getting an HP Printer Error, when attempting to print from Windows 8 to your HP Officejet 8500 A909. I am happy to help you with this printing issue!
If the printer can print from an old computer still, then I believe the issue must lie with the new computer somehow. So what I would suggest to do is the following:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any Antivirus programs. Disable Antivirus software.
Disable any firewall programs. Windows Firewall from start to finish.
Create a new user account. Managing User Accounts and Logins (Windows 8).
Reinstall using the HP Printer Install Wizard for Windows.
We will start with these steps, and go from there!
Hope this helps!
“Please click the Thumbs up icon below to give me a virtual high-five for responding.”
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet Pro 8500 A 910 - Missing entry: RunDLLEntry

Each time I boot up my computer, I get the following error message on the Desktop:
Error in C:\Program Files\HP\HP Officejet Pro 8500 A 910\bin\HPStatusBL.dll Missing entry: RunDLLEntry
I can't find this file. I uninstalled the printer and reinstalled it - and still get the message.
How do I fix it?

Hi Sunriver10,
I see you are getting the Error "C:\Program Files\HP\HP Officejet Pro 8500 A 910\bin\HPStatusBL.dll Missing entry: RunDLLEntry" when you boot up your computer.
I will be happy to help you.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%.
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted.
Uninstall the software again - Uninstalling the Printer Software.
When the uninstall has completed restart the computer.
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Openbox, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box.
In the Open box, type msiexec /regserver, and then click OK.
If you have any difficulty with this step, please use this link to perform it another way.
Restarting Windows Installer.
Run Disk cleanup from Accessories\ System Tool <How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Restart the computer.
Do a msconfig and turn off any start up programs and Antivirus Software before running the Wizard.
Turn then on again after. How to use MSCONFIG.
Download and run the HP Printer Install Wizard for Windows.
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
Please let me know if this does resolve the issue.
Thank you for posting on the HP Forums.
Have a great day.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Officejet Pro 8500 A910 Not Printing & Heads won't clean.

I have an HP Officejet Pro 8500 A910. It has not been used for about 2 months until yesterday, but was left powered on. The Black, Yellow and Cyan carts were getting a bit low and my wife want to print a few dozen pages of black text. I had a HP 940 Black cart to hand so I replaced it. She printed about 2 dozen Word pages in draft format which uses less ink. They printed OK, but when she went to print more, the print got fainter with each page until they were coming out of the printer totally blank then when the cyan ran out the printer stopped printing blank pages all together. I installed new HP Cyan and Yellow carts, but the printer continued to spit out blank pages. I printed a Quality Diagnostic Page and it showed one column of blocks in Test Pattern 2 missing completely and some white streaks in at least one of the colored blocks. At this point the Ink cart levels were K=90, Y=90, M=50, C=90. The Print Head Health was KY=Good, MC=Good. At this point I ran an Alignment and the report showed all colors except Cyan which was completely missing. I had remembered from a few year ago, that this is one simple way to show if color heads were not printing. I then performed 3 successive level 1, 2 and 3 cleanings, and each time the cleaning report showed less color until only faint yellow showed on the printout. Also the alignment now only shows faint traces of yellow. I suspect the heads need to be either replaced or removed and cleaned manually. Any suggestions or advice would be greatly appreciated. Thanks very much in advance. Peter B.

Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having some issues with printing from your Officejet 8500A. I can help with that. This document outlines how to troubleshoot print quality issues with your printer. If that fails then this document will assist you with cleaning the printhead. If after following those documents then the printer itself is going to need to be replaced. You can contact HP support by clicking on this link. On the next page scroll to the bottom and fill out the form. When that is completed you will find some information on how to contact HP directly. If this resolves your issues then please let others know by clicking on Accept as Solution below my post.
I hope this helps and I hope you have a great day!

Hp officejet pro 8500 a910 software will not open

I have had my printer installed for over 2 years on my laptop via the network (Dell with OS Win 8.1). Recently, as in I have no idea why or what happened, I have an issue where I cannot open the software on my computer to scan a document.
The icon on the desktop as well as under Programs > HP is "C:\Program Files\HP\HP Officejet Pro 8500 A910\Bin\HP Officejet Pro 8500 A910.exe" -Start UDCDevicePage
with a Start In of "C:\Program Files\HP\HP Officejet Pro 8500 A910\Bin\"
I suspected that the link was broken and opened the link in Windows Explorer and it would not open from there either. Also, the icon in Windows Explorer is nonspecific and does not look like an HP icon.
I tried uninstalling all HP software and reinstalling it, but am having the same issue. I cannot open the software.
Anyone have any ideas? Thank you!

Hi @SandraDee1961,
Welcome to the HP Forums!
I understand that your HP Officejet pro 8500 a910 software will not open on Windows 8.1. I am sorry to hear this, but happy to help you with this issue!
I would recommend the following steps:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. How to Disable Antivirus in Windows 8?
Disable any firewall programs. Windows Firewall from start to finish.
Create a new user account. Managing User Accounts and Logins (Windows 8).
Reinstall the software using the HP Printer Install Wizard for Windows.
Hope this works!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Outstanding performance: OfficeJet Pro 8500

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