Over 50% packet loss...

For the past 2 weeks i have noticed that my online gameplay has been suffering from, what I initially thought were latency issues.  However after further investigation I have identified one of Comcast's servers to be the culprit.  The server 23.30.207.98 registered to Comcast Business Solutions, outside Witchita Kansas, is dropping over 50% of the packets that pass through it on the way to San Jose CA.  Over the past few days I have ran multiple tests on the route.  They all look like the one i have attached, some worse, but none better.  Is this issue on Comcast's radar, and is a resoulution on the horizon?

ZeroZuluBravo wrote: ... myonlinegameplay has been suffering ...What EG said. However, max latency on all your hops is very high. This might also be due to rate limiting, but a poor connection between your modem and Comcast is possible as well. If you collected these stats using Wifi, you should redo them using an Ethernet connection if possible for a truer picture of what's going on. To rule out a local signal problem, please provide Information Requested for Connection-Related Posts.

Similar Messages

  • DMVPN GRE over IPSEC Packet loss

    I have a hub and spoke DMVPN GRE over IPSec topology. We have many sites, over 10, and have a problem on one particular site, just one. First off I want to say that I have replaced the Router and I get the same exact errors. By monitoring the Terminal, I regularly get these messages
    %VPN_HW-1-PACKET_ERROR: slot: 0 Packet Encryption/Decryption error, Output Authentication error:srcadr=10.X.X.X,dstadr=10.X.X.X,size=616,handle=0x581A
    %CRYPTO-4-RECVD_PKT_MAC_ERR: decrypt: mac verify failed for connection id=1
    The tunnel is up, passes data, and always stays up. This router is a Spoke router. The routing protocol being used is EIGRP. When I do a
    Show Crypto isakmp sa, it shows the state as being "QM_IDLE" which means it is up.
    When I use the "Show Crypto Engine accelerator stat" this is what I get (Attached File)
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    interface Tunnel111
    description **DPN VPN**
    bandwidth 1000
    ip address 172.31.111.107 255.255.255.0
    no ip redirects
    no ip unreachables
    no ip proxy-arp
    ip mtu 1300
    ip pim sparse-dense-mode
    ip nhrp authentication XXXX
    ip nhrp map multicast dynamic
    ip nhrp map multicast X.X.X.X
    ip nhrp map X.X.X.X X.X.X.X
    ip nhrp network-id 100002
    ip nhrp holdtime 360
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    ip route-cache flow
    ip tcp adjust-mss 1260
    ip summary-address eigrp 100 10.X.X.X 255.255.0.0 5
    qos pre-classify
    tunnel source GigabitEthernet0/0
    tunnel mode gre multipoint
    tunnel key XXXX
    tunnel protection ipsec profile X.X.X.X
    interface GigabitEthernet0/0
    description **TO DPNVPN**
    ip address 10.X.X.X 255.255.255.0
    no ip redirects
    no ip unreachables
    no ip proxy-arp
    ip nbar protocol-discovery
    ip pim sparse-dense-mode
    ip virtual-reassembly
    duplex full
    speed 100
    no snmp trap link-status
    no mop enabled
    Is there anything that you can think of that may becausing this, do you think this can be a layer one or two issue? Thanks
    Brenden

    Have you try to turn off the hardware encryption (no crypto engine accelerator) just to see if it's better. But be careful, cause your CPU% will run much higher, but you only have 10 spokes sites, so it wont be at 100%.
    It's better to start troubleshooting by layer 1 then layer 2 when it's possible. Have you ask the site's ISP for packet lost on their side ?

  • Serious packet loss creating roaming network over Ethernet.

    Comcast Business Gateway modem/router with static addressing provides one address for an externally accessible web/mail server on one of its four RJ45 LAN ports. The second RJ45 LAN port provides a second external address with NAT & DHCP to an internal private 10.1.10.x network connected to a 24-port Netgear gigabit switch. The Netgear is our home's primary switch, with most of the ports going to different jacks thrpughout our house. We have various PCs and Macs, a home server and other similar devices hardwired through the house jacks back to the Netgear receiving DHCP assignments from the Comcast router.
    We've had (1) Airport Extreme base station (last generation, not the tall one) connected to the network, also receiving a DHCP IP address from the Comcast box. It's set to bridging mode, cabled from its WAN port by CAT5e to the Netgear switch and offering a Wi-Fi SSID with WPA2 PSK. NAT/DHCP etc is disabled. IPv6 is set to link-local only. No disks attached. Wireless channels set to Automatically.
    At this point we have fairly smooth network performance, everything connects immediately (iOS devices, Android devices, utility boxes, computers, etc) and 0% apparent packet loss.
    We have some weak Wi-Fi coverage on the far side of the house and I'd like to establish a roaming network, with a new Airport Express (most recent gen) plugged into a wall jack on that side of the house, cabled by Ehternet back to the Netgear, and set up identically. Same SSID and PSK. But when I activate this, I'm finding the network gets anywhere from 88% to 98% packet loss pinging the Comcast router and going outbound. And none of the iOS devices I tried could establish a functional network connection.
    I tried replacing the Airport Express with another similar Airport Express, to same effect. I set the Airport Express to create a second SSID and that seemed to work OK, but then I had two distinct networks instead of a roaming network. I also tried disabling DHCP on the Comcast router and enabling it on the Airport Extreme Base Station, but still had the same packet loss. I also tried setting one, the other, and then both Airport boxes to static addressess bypassing the DHCP for their LAN-side connections (although still bridging) and still too much packet loss. No matter what I do, I can't seem to establish a functional Ethernet-connected roaming network with both Airport boxes.
    Any ideas?

    Thank you for the reply. The Netgear switch I'm using is a GS724T -- it has management features which I'm working through, but all the ports are set to auto-negotiate and the port the Airport Express is on is lit for 100baseT. I didn't see any way to set the MTU in the Airport Utility menus/buttons.
    When I join the Airport Express to the network, it sets up the roaming network as intended. But then performance all across the switch goes downhill -- even when pinging from a PC attached to one of the switch ports to the Comcast router I get 90% packet loss or worse, so that nothing seems to get out or in until I disconnect the Airport Express.. It's that dramatic a difference. It doesn't make sense to me that a wireles roaming network across the two Airport boxes should kill performance through the router...

  • Terrible Packet Loss in Game- Please help!

    Computing statistics for 100 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Sam-PC.home [192.168.1.5]
    0/ 25 = 0% |
    1 2ms 0/ 25 = 0% 0/ 25 = 0% Wireless_Broadband_Router.home [192.168.1.1]
    1/ 25 = 4% |
    2 13ms 1/ 25 = 4% 0/ 25 = 0% L100.WASHDC-VFTTP-126.verizon-gni.net [173.66.228.1]
    0/ 25 = 0% |
    3 11ms 1/ 25 = 4% 0/ 25 = 0% G1-5-0-4.WASHDC-LCR-21.verizon-gni.net [130.81.213.68]
    0/ 25 = 0% |
    4 20ms 1/ 25 = 4% 0/ 25 = 0% so-12-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.151.230]
    0/ 25 = 0% |
    5 12ms 1/ 25 = 4% 0/ 25 = 0% 0.xe-8-0-0.BR2.IAD8.ALTER.NET [152.63.38.129]
    0/ 25 = 0% |
    6 34ms 1/ 25 = 4% 0/ 25 = 0% ae17.edge1.washingtondc12.level3.net [4.68.62.137]
    0/ 25 = 0% |
    7 33ms 2/ 25 = 8% 1/ 25 = 4% vl-3503-ve-117.ebr1.Washington12.Level3.net [4.69.158.26]
    0/ 25 = 0% |
    8 29ms 3/ 25 = 12% 2/ 25 = 8% ae-6-6.ebr1.Atlanta2.Level3.net [4.69.148.105]
    0/ 25 = 0% |
    9 30ms 2/ 25 = 8% 1/ 25 = 4% ae-63-63.ebr3.Atlanta2.Level3.net [4.69.148.241]
    0/ 25 = 0% |
    10 50ms 1/ 25 = 4% 0/ 25 = 0% ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
    1/ 25 = 4% |
    11 56ms 2/ 25 = 8% 0/ 25 = 0% ae-63-63.csw1.Dallas1.Level3.net [4.69.151.133]
    0/ 25 = 0% |
    12 54ms 2/ 25 = 8% 0/ 25 = 0% ae-1-60.edge2.Dallas1.Level3.net [4.69.145.11]
    0/ 25 = 0% |
    13 54ms 2/ 25 = 8% 0/ 25 = 0% 4.59.197.34
    1/ 25 = 4% |
    14 50ms 3/ 25 = 12% 0/ 25 = 0% 64.25.32.9
    0/ 25 = 0% |
    15 --- 25/ 25 =100% 22/ 25 = 88% 64.25.32.26
    0/ 25 = 0% |
    16 48ms 3/ 25 = 12% 0/ 25 = 0% 64.25.39.1
    These are the results of a test I ran, but I don't know how to solve the problem. The game is unplayable because of the amount of packet loss. I know it is an issue of connection between the game and my router, so should I get a new router if mine is old?

    The router I would imagine to be okay for the first bit, but for the sake of things, reboot the router and also try giving your ONT a reboot by unplugging it from AC power and then disconnecting the battery. Re-connect it after 30 seconds by connecting the battery and then plugging it back into AC power.
    Also, see if the packet loss takes place during specific times of the day. If your router has a WAN connection over Coax (rather than an Ethernet connection) to your ONT, also consider checking your MoCa speeds based on this FAQ. Poor MoCa speeds can suggest shoddy coaxial causing some issues, too: https://secure.dslreports.com/faq/verizonfios/3.2_MOCA#16569
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • WIFI Packet Loss/Jitter MacBook Air 11 & LION OSX 10.7.1

    I started using computers more than 30 years ago when I was 5, I had my first IBM PC at the age of 10 and have never had any interest in paying over the odds for an Apple mac mainly because I saw the Mac as a kind of "Can't open nothing", one mouse buttoned retard of the computer world.
    That is, until now.
    I set up an online business 3 years ago and rented a dedicated server and set the whole business up in a cloud, so to speak. Having done that, all I needed a laptop for was a remote desktop connection and to run a SIP phone (Internet phone).
    My PC based laptops had almost nothing installed on them, and I wasn't using software on the laptop itself, I was using remote desktop, so - why not try a MAC? The new Macbook Air 11 is small, light and made of metal and glass so should be robust enough to travel with me.
    I have to say, this was the worst move I've ever made.
    I opened the new shiny macbook and the first thing I noticed was that the internet seemed hit and miss. Moving around the room I managed to find a spot whereby pages woud load quickly. Strange, my £200 acer laptop was sh.t fast everywhere in the house. No matter, I packed it back away and carried on working on the Windows machine.
    I've come to Newquay this week, and i've started to try and use the Macbook again in a hotel. The wireless signal in the room is low, and speedtest shows about 1 meg down and 3/4 meg up. That may sound bad to you, but remote desktop uses about 5k/sec (modem dial up speed) and the softphone, well, my Asterisk VOIP setup is confugured to use the GSM codec so that's 8k/sec each way + overheads.
    This whole setup was deliberately designed to be "thin" so I can travel with ease and work on bad connections like USB internet sticks.
    Anyhow, the Macbook was unable to hold a stable connection to the remote desktop or SIP phone, even though the speed test showed a whopping 1 meg up and down. What you may not be aware of is that there is more to a connection than the speed, there is the quality as well. How many packets are lost / how much "jitter" is on the line.
    Anyhow, we're not living in the 3rd world, I ran a PINGTEST and it showed a small amount of jitter but told me the line was class B, online games may suffer but voip should be fine.
    I unpacked the Acer, placed it in exactly the same spot as the Apple had sat in and it worked beautifully with 1 bar of wireless signal, all day long. Phone calls were clear.
    So you know now what I'm thinking. I'm sitting here with my £200 acer because I can't use the £1500 macbook air 11. I paid nearly sixteen hundred pounds for this piece of .... and it doesn't ...... work. Time to contact Apple support.
    2nd Mistake!
    Representitive 1: - Told me that I can't compare the Macbook Air to the Acer, the Acer has Google Chrome and everybody knows Google Chrome is the fastest browser. I was told there was nothing more he could do, its probably a bad line at the hotel. When I explained the Acer works fine for voip I was told well, maybe it is getting a better signal. I explained the Acer has the cheapest possible parts inside it and paid 1500 for this macbook, expecting it to have quality parts inside and was told I'd paid for the size, because its so small but its not considered "powerful". Apple do you train your staff? Clearly not.
    Thank god I wasn't paying to talk to this moron.
    Representitive 2: - Had no idea what packet loss or Jitter was, got me to do a speedtest and said that looks fine. Then he got me to remove the WIFI adapter and re add it in the network settings.
    Guess what, nothing changed, its still the same hardware and software.
    Representitive 3: - Still not really understanding "quality" issues with the networking interface, I was asked to install the latest Java client. I did it, only because I wanted to comply with Apples wishes so they'd help me, but they weren't helping and Java has nothing to do with the network adapter, so that was useless advice too.
    Apple seem to have no idea there is a problem, even though Google has pages and pages of people saying the same as me, and their own discussion forums have thousands of people complaining https://discussions.apple.com/thread/2664670?start=0&tstart=0
    Finally, late yesterday whilst speaking to d.ck head number 3 at Apple support, we found a forum post talking about a fix, 10.7.1 update. I told d. head number 3 about the update and he suggested I applied it. So I did and everything looked great, for a whole evening.
    This morning, I switched on again and the same thing, slow remote desktop, choppy unusable phone. Remember the phone needs less than 20k for a conversation, thats 0.2 meg. Speedtest again showing a whole meg both ways.
    I called apple support again, this time being a little forceful, and I've asked for this to be escalated, but the bottom line is - they have no fix, they don't aknowledge this as a problem and I was told LION is new, so maybe it's got a bug..
    I told the guy on the phone this is a network driver issue, the intermittency of the problem shows that and the Apple's lack of settings for the network adapter means the unit is autonegotiating with the router and choosing speed and duplex settings on its own. Sometimes it does that correctly, other times not and the connection although fast has a lot of noise / packet loss / corruption.
    I've found a workaround, you put the unit to sleep and wake it up again and it runs fast until the next shutdown. Not really acceptable seeing as I was paying for "the cream of the crop".
    I will definately not be recommending Apple products, and i'll certainly not be replacing the Windows laptops in my business with Apple's toytown system- i'd go out of business if I had to rely on this.
    All there is left now, is to look at Boot camp and see if I can wipe this waste of space linux hack from the unit and install Windows 7.

    I started using computers more than 30 years ago when I was 5, I had my first IBM PC at the age of 10 and have never had any interest in paying over the odds for an Apple mac mainly because I saw the Mac as a kind of "Can't open nothing", one mouse buttoned retard of the computer world.
    That is, until now.
    I set up an online business 3 years ago and rented a dedicated server and set the whole business up in a cloud, so to speak. Having done that, all I needed a laptop for was a remote desktop connection and to run a SIP phone (Internet phone).
    My PC based laptops had almost nothing installed on them, and I wasn't using software on the laptop itself, I was using remote desktop, so - why not try a MAC? The new Macbook Air 11 is small, light and made of metal and glass so should be robust enough to travel with me.
    I have to say, this was the worst move I've ever made.
    I opened the new shiny macbook and the first thing I noticed was that the internet seemed hit and miss. Moving around the room I managed to find a spot whereby pages woud load quickly. Strange, my £200 acer laptop was sh.t fast everywhere in the house. No matter, I packed it back away and carried on working on the Windows machine.
    I've come to Newquay this week, and i've started to try and use the Macbook again in a hotel. The wireless signal in the room is low, and speedtest shows about 1 meg down and 3/4 meg up. That may sound bad to you, but remote desktop uses about 5k/sec (modem dial up speed) and the softphone, well, my Asterisk VOIP setup is confugured to use the GSM codec so that's 8k/sec each way + overheads.
    This whole setup was deliberately designed to be "thin" so I can travel with ease and work on bad connections like USB internet sticks.
    Anyhow, the Macbook was unable to hold a stable connection to the remote desktop or SIP phone, even though the speed test showed a whopping 1 meg up and down. What you may not be aware of is that there is more to a connection than the speed, there is the quality as well. How many packets are lost / how much "jitter" is on the line.
    Anyhow, we're not living in the 3rd world, I ran a PINGTEST and it showed a small amount of jitter but told me the line was class B, online games may suffer but voip should be fine.
    I unpacked the Acer, placed it in exactly the same spot as the Apple had sat in and it worked beautifully with 1 bar of wireless signal, all day long. Phone calls were clear.
    So you know now what I'm thinking. I'm sitting here with my £200 acer because I can't use the £1500 macbook air 11. I paid nearly sixteen hundred pounds for this piece of .... and it doesn't ...... work. Time to contact Apple support.
    2nd Mistake!
    Representitive 1: - Told me that I can't compare the Macbook Air to the Acer, the Acer has Google Chrome and everybody knows Google Chrome is the fastest browser. I was told there was nothing more he could do, its probably a bad line at the hotel. When I explained the Acer works fine for voip I was told well, maybe it is getting a better signal. I explained the Acer has the cheapest possible parts inside it and paid 1500 for this macbook, expecting it to have quality parts inside and was told I'd paid for the size, because its so small but its not considered "powerful". Apple do you train your staff? Clearly not.
    Thank god I wasn't paying to talk to this moron.
    Representitive 2: - Had no idea what packet loss or Jitter was, got me to do a speedtest and said that looks fine. Then he got me to remove the WIFI adapter and re add it in the network settings.
    Guess what, nothing changed, its still the same hardware and software.
    Representitive 3: - Still not really understanding "quality" issues with the networking interface, I was asked to install the latest Java client. I did it, only because I wanted to comply with Apples wishes so they'd help me, but they weren't helping and Java has nothing to do with the network adapter, so that was useless advice too.
    Apple seem to have no idea there is a problem, even though Google has pages and pages of people saying the same as me, and their own discussion forums have thousands of people complaining https://discussions.apple.com/thread/2664670?start=0&tstart=0
    Finally, late yesterday whilst speaking to d.ck head number 3 at Apple support, we found a forum post talking about a fix, 10.7.1 update. I told d. head number 3 about the update and he suggested I applied it. So I did and everything looked great, for a whole evening.
    This morning, I switched on again and the same thing, slow remote desktop, choppy unusable phone. Remember the phone needs less than 20k for a conversation, thats 0.2 meg. Speedtest again showing a whole meg both ways.
    I called apple support again, this time being a little forceful, and I've asked for this to be escalated, but the bottom line is - they have no fix, they don't aknowledge this as a problem and I was told LION is new, so maybe it's got a bug..
    I told the guy on the phone this is a network driver issue, the intermittency of the problem shows that and the Apple's lack of settings for the network adapter means the unit is autonegotiating with the router and choosing speed and duplex settings on its own. Sometimes it does that correctly, other times not and the connection although fast has a lot of noise / packet loss / corruption.
    I've found a workaround, you put the unit to sleep and wake it up again and it runs fast until the next shutdown. Not really acceptable seeing as I was paying for "the cream of the crop".
    I will definately not be recommending Apple products, and i'll certainly not be replacing the Windows laptops in my business with Apple's toytown system- i'd go out of business if I had to rely on this.
    All there is left now, is to look at Boot camp and see if I can wipe this waste of space linux hack from the unit and install Windows 7.

  • Verizon FIOS Intermitte​nt Packet Loss Problem - How to Convince Verizon Support it's NOT ME

    Hi,
    I have been having a problem with Verizon FIOS Internet AND Phone since Thursday afternoon.
    Basically I have intermittent outages several times a day of 15-40 seconds where my download doesn't work, but upload still does. This happens on BOTH my phone and internet. Therefore it's not my router or computer equipment causing the problem.
    Here's what happens:
    - On the internet: I have a periodic download problem where I can receive no data for about 15 - 40 seconds. After that it returns to normal
    - On the phone: If I'm on the phone at the same time then during that period of internet loss I also can not hear anything that the person I am talking to says. However they can hear me just fine (ie. download only problem)
    I have been talking to Verizon technical support and they have blamed my router and ONT. I have tried switching off the router, and using a different one. Also they have replaced the ONT twice.
    * This problem occurs on BOTH the phone and internet at the same time. This clearly suggests the problem is not in my own house.
    In fact I know exactly where the problem lies. I did a traceroute to google below:
    Tracing route to google.com [74.125.113.106]
    over a maximum of 30 hops:
      1     4 ms     1 ms    <1 ms  192.168.1.1
      2     5 ms     4 ms     4 ms  L300.NWRKNJ-VFTTP-122.verizon-gni.net [74.105.157.1]
      3     9 ms     8 ms     7 ms  G2-0-0-1822.NWRKNJ-LCR-08.verizon-gni.net [130.81.133.156]
      4    11 ms     8 ms     7 ms  P15-0.NWRKNJ-LCR-07.verizon-gni.net [130.81.30.148]
      5     9 ms     6 ms     7 ms  so-5-0-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.29.8]
      6     7 ms     6 ms     7 ms  0.so-7-0-0.XL3.EWR6.ALTER.NET [152.63.19.177]
      7     9 ms    10 ms     9 ms  0.so-1-0-1.XL3.NYC4.ALTER.NET [152.63.0.213]
      8     9 ms     9 ms     9 ms  TenGigE0-6-0-0.GW8.NYC4.ALTER.NET [152.63.22.41]
      9    33 ms    31 ms    35 ms  google-gw.customer.alter.net [152.179.72.62]
     10     8 ms    11 ms    10 ms  209.85.252.215
     11    18 ms    17 ms    16 ms  209.85.249.11
     12    31 ms    29 ms    29 ms  209.85.241.222
     13    30 ms    29 ms    29 ms  209.85.241.207
     14    41 ms    39 ms    34 ms  209.85.243.1
     15    27 ms    27 ms    29 ms  vw-in-f106.1e100.net [74.125.113.106]
    Trace complete.
    Then I pinged each device for hops 2-4. When the problem occurs the first one in the hop - 74.105.157.1 - runs fine. The second device - 130.81.133.156 - times out, and all other devices further down the chain time out. This clearly suggest that the device:
    130.81.133.156 has major problems.
    I have mentioned this to tech support, but they have no way for me to send them logs. Apparently the support technicians at Verizon can not be trusted with even the most basic of tools like email and the web. They also shield me from the NT (Network technician), who is so special that even the tech support guys are only allowed to text chat with him, not actually talk to him. I have enough logs here to clearly show what the problem is.
    The latest from tech support is that they are sending yet another guy by my house tomorrow to witness this problem firsthand. Then he will call support that will text chat with the NT, and MAYBE they'll start thinking it's not me.
    My main question here is: "How do I get Verizon to believe it really could be a problem in their own network?"
    Here are some threads from last year that explain exactly the same problem I'm having. So it wasn't just me:
    http://forums.verizon.com/t5/FiOS-TV-Technical-Ass​istance/Verizon-FIOS-intermittent-connection-drops​...
    http://forums.verizon.com/t5/FiOS-Internet/Intermi​ttent-Network-Timeouts/m-p/28138
    One person said Verizon finally fixed it by replacing a PON card. I'm not sure if this is the same problem as that though.
    I am an avid Starcraft player and this is driving me crazy because I am getting dropped from my games all the time. Also phone conversations suck when there's these big lags where I can't hear who I'm talking to.
    I have had Verizon FIOS internet for 3 years now and this is the first problem I've ever had with it. But I'm starting to get majorly frustrated at how long it's taking to resolve the problem.
    Here is a sample of the ping logs I was talking about for different devices all at the same time.
    Device 2 in the Trace Route:
    Reply from 74.105.157.1: bytes=32 time=78ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=57ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=41ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=35ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=34ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=41ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=43ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=59ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=24ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=48ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=4ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=3ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=20ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=19ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=18ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=37ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=16ms TTL=126
    Device 3 in the Trace Route:
    Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=10ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=9ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=10ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=13ms TTL=253
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=6ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=14ms TTL=253
    Device 4 in the Trace Route:
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
    Any help, thoughts, suggestions, etc would be great appreciated!
    ~David

    I understand your logic, but you have not eliminated 74.105.157.1 as the problem.  It could be allowing packets out, like outside callers hearing you, but not allow them back in. Since you have results pinging out, trying ping back in. Use this packet loss tool.  You do not need to catch it when it's not working because this tool will ping your IP address (and all the hops in between) for up to 7 days. You will easily see when packet loss is occurring.
    If it can successfully ping 74.105.157.1 when the problem occurrs, then 130.81.133.156 is not the issue. This may not help dealing with the personalities at Verizon, but it will help definitively knowing which device is the issue.

  • Increasing Frequency of Packet Loss

    Has anyone else been experiencing packet loss more frequently in the last month?  I've noticed it a few times when streaming shows or Twitch and lately it's been pretty severe when playing League of Legends.

    What state are you located in? Twitch in general has been having tons of issues that they aren't owning up to. I've had a ticket open with them for a month now showing that there is a ton of issues on their end.
    However, I have been having issues with packet loss in other games. Mainly with routing through the main Los Angelas Data Center. This started a month ago for me as well. I used to get a latency of 20-30 through the LA Hub. Now it spikes anywhere from 200-300ms after a certain time of day (usually 6:00PM PST). Using ping plotter, I can clearly see that the LA hub is causing most of my issues and later down the route I'm getting 10-20% packet loss in 2 other hubs before I reach the data centers for the game I'm playing.
    As a gamer, you'd know the difference between 20ms and 250ms, which is what I feel after 6pm pst. Verizon Support has not owned up that it is their issue so far and the support I've reached out to from the gaming companies can clearly point out that the issue is with the Verizon data center at different hops.
    I'm getting annoyed with this and it hasn't been fixed for well over a month.

  • Tons of packet loss and Verizon techs say its fine

    As you can see from the below test ran from dslreports.com, I'm having a lot of packet loss issues. This has been going on for nearly two weeks now and tech support has been more of an annoyance than a help upto this point. I've talked to tech support at least 5 times only to be told my line test comes back fine, its normal, reset your modem, delete your cookies, is your pc old, etc. I've even had them vpn itno my system and run pings and they see the packet loss and all the issues I'm having first hand and still  say it isn't a big deal. On more than one occasion I've had my modem data light just flashing and had to reset the modem and they suggest I just buy a new modem. Seriously, is this how bad tech support has gotten?
    I've shown them test after test after test and the all come back pretty much the same... The thing is its been perfect for years and suddenly this and its like tech support wants to sweep it under the rug or something.  I've had it suggested to me the packet loss and high pings when I'm not getting the packet loss is due to my pool being over populated.  Like I'm ow getting ping averages of 250-300 instead of 30-40s, again when its not all timing out.
    I've posted over on the dslreports forums asking about this as well as in the Verizon specific forums to the techs all with 0 replies from anything and was told to come here and see if anyone would be able to help.
    I really not bother with the hassle of switching isps as ive been a loyal Verizon dsl customer for well over 5 years but at this point just knowing how bad tech support is alone might make me want to.
    Can anyone offer any insight on what else to do or help on this possibly?
    Thanks.
    Test Loss Min
    Latency Avg
    Latency Max
    Latency Pass
    Fail Simple ping loss check
    10secs of 40byte packets 2 per second 5% loss 137ms 141ms 148ms
    warn low bandwidth stream
    10secs of 56k/bit ping stream 512byte packets 6% loss 142ms 147ms 154ms
    warn medium bandwidth stream
    10secs of 128k/bit ping stream 512byte packets 2% loss 140ms 147ms 173ms
    pass your first hop ping
    stream of 40byte pings to 130.81.44.101 4% loss 118ms You are 19ms
    to your first hop
    pass Ping plot:
    Ping plot:
    From East Coast - USA to YOU Hop Host LOSS Rcv Sent Best Avg Worst 0 ae-2.bb-b.slr.lxa.us.oneandone.net 0% 60 60 0.46 2.29 59.98 1 te-2-1.bb-b.ms.mkc.us.oneandone.net 0% 60 60 0.92 1.89 36.10 2 64.209.105.233 0% 60 60 13.97 41.38 948.69 3 0.xe-8-2-0.BR3.CHI13.ALTER.NET 0% 60 60 26.13 30.80 80.28 4 0.ae3.CHI01-BB-RTR1.verizon-gni.NET 0% 60 60 26.49 27.84 88.62 5 P15-3.RONKVA-LCR-01.verizon-gni.net 0% 60 60 54.25 55.01 56.32 6 P0-0.RONKVA-RONKVALK-ERXG02.verizon-gni.net 0% 60 60 116.80 121.05 130.35 7 pool-71-171-24-94.nwrknj.east.verizon.net 14% 52 60 142.49 147.61 169.10 (fail) From West Coast - USA to YOU Hop Host LOSS Rcv Sent Best Avg Worst 0 unknown.Level3.net 2% 59 60 0.64 16.67 150.86 1 ae-4-99.edge1.SanJose3.Level3.net 4% 58 60 1.15 5.12 59.35 2 4.68.63.146 0% 60 60 1.25 3.31 55.27 3 0.ae3.XL3.SJC7.ALTER.NET 0% 60 60 1.25 1.68 9.80 4 0.ge-6-3-0.XT1.DCA6.ALTER.NET 0% 60 60 75.58 77.85 108.89 5 0.so-4-0-0.RES-BB-RTR1.verizon-gni.net 0% 60 60 75.52 80.78 136.25 6 P15-3.RONKVA-LCR-01.verizon-gni.net 0% 60 60 90.25 91.97 94.08 7 P0-0.RONKVA-RONKVALK-ERXG02.verizon-gni.net 2% 59 60 154.03 159.68 164.42 8 pool-71-171-24-94.nwrknj.east.verizon.net 4% 58 60 175.74 183.27 187.00 (fail)

    As you can see from the below test ran from dslreports.com, I'm having a lot of packet loss issues. This has been going on for nearly two weeks now and tech support has been more of an annoyance than a help upto this point. I've talked to tech support at least 5 times only to be told my line test comes back fine, its normal, reset your modem, delete your cookies, is your pc old, etc. I've even had them vpn itno my system and run pings and they see the packet loss and all the issues I'm having first hand and still  say it isn't a big deal. On more than one occasion I've had my modem data light just flashing and had to reset the modem and they suggest I just buy a new modem. Seriously, is this how bad tech support has gotten?
    I've shown them test after test after test and the all come back pretty much the same... The thing is its been perfect for years and suddenly this and its like tech support wants to sweep it under the rug or something.  I've had it suggested to me the packet loss and high pings when I'm not getting the packet loss is due to my pool being over populated.  Like I'm ow getting ping averages of 250-300 instead of 30-40s, again when its not all timing out.
    I've posted over on the dslreports forums asking about this as well as in the Verizon specific forums to the techs all with 0 replies from anything and was told to come here and see if anyone would be able to help.
    I really not bother with the hassle of switching isps as ive been a loyal Verizon dsl customer for well over 5 years but at this point just knowing how bad tech support is alone might make me want to.
    Can anyone offer any insight on what else to do or help on this possibly?
    Thanks.
    Test Loss Min
    Latency Avg
    Latency Max
    Latency Pass
    Fail Simple ping loss check
    10secs of 40byte packets 2 per second 5% loss 137ms 141ms 148ms
    warn low bandwidth stream
    10secs of 56k/bit ping stream 512byte packets 6% loss 142ms 147ms 154ms
    warn medium bandwidth stream
    10secs of 128k/bit ping stream 512byte packets 2% loss 140ms 147ms 173ms
    pass your first hop ping
    stream of 40byte pings to 130.81.44.101 4% loss 118ms You are 19ms
    to your first hop
    pass Ping plot:
    Ping plot:
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  • Packet Loss When Extending Network?

    Hi there, everyone.
    I just purchased the Airport Extreme AC after upgrading to 802.11AC devices in the home. On its own, the Extreme AC performs flawlessly - consistent connections, max speed my ISP provides, no-lag, no studdering, no packet loss. I was dissapointed with the range of the device at the far ends of my home, so I set up my previous generation Airport Extreme to extend the network.
    It extends the network fine, speeds are about half of what I get at the source, but the issue is that when it is part of the network, I experience packet loss, anywhere from 3% to 8%. I've tested this multiple times, unplugging, testing, replugging, testing. It happens both wirelessly and through ethernet. The issue is no question caused by the previous gen Airport extending the network.
    Any help here would be great!
    Setup:
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    Don't be afraid to use techincal terminology to help me. I can follow and understand the majority of it, as I'm pretty into all of this.

    I'm not aware of anything that has changed in the 802.11ac version of the AirPort base stations that would induce the packet loss that you are seeing with an extended network over using an earlier generation. I am assuming, of course, that you are extending another Apple wireless router ... correct?
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  • What can I do about Packet Loss?

    Hey Verizon Community,
    As the title says, what can I do about packet loss?
    I have been having network spike issues in the video game Starcraft II, and Blizzard support told me to run a pathping to their servers (pathping pasted below). Upon doing that, I discovered that in hop 4, also known as G0-5-4-5.BLTMMD-LCR-22.verizon-gni.net [130.81.191.214], there was 2% packet loss. What can I do about this? Who can I contact to try and get this resolved?
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    Tracing route to 12.129.202.154 over a maximum of 30 hops
    0 Mitch-PC [10.0.0.2]
    1 10.0.0.1
    2 Wireless_Broadband_Router.home [192.168.1.1]
    3 L100.BLTMMD-VFTTP-40.verizon-gni.net [96.244.79.1]
    4 G0-5-4-5.BLTMMD-LCR-22.verizon-gni.net [130.81.191.214]
    5 ae1-0.PHIL-BB-RTR1.verizon-gni.net [130.81.209.238]
    6 * * *
    Computing statistics for 125 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Mitch-PC [10.0.0.2]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1
    0/ 100 = 0% |
    2 0ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [192.168.1.1]
    0/ 100 = 0% |
    3 10ms 0/ 100 = 0% 0/ 100 = 0% L100.BLTMMD-VFTTP-40.verizon-gni.net [96.244.79.1]
    0/ 100 = 0% |
    4 11ms 2/ 100 = 2% 2/ 100 = 2% G0-5-4-5.BLTMMD-LCR-22.verizon-gni.net [130.81.191.214]
    0/ 100 = 0% |
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    Trace complete.

    Actually it means nothing since its in the middle of the tracert.   Probably the server supports the ping, but at a very low priority so the packets are being counted as lost.  Many servers don't even respond to tracert.

  • Different filesize after transmission with packet loss

    HI!
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    I'm doing the following:
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    HI!
    I'm simulating packet loss on audio streams which are transferred over a network by using the JMF.
    I'm doing the following:
    read audio-WAVE file --> transcode into DVI for instance and sending --> generating packet loss --> transmitting over RTP to remote device --> receiving and saving in WAVE-file (linear format)
    Now I'm wondering, why the size of the WAVE file on the receiver side is lesser than the size of the file of the sender side (about the amount of created packet loss in percent ). I think they have to be the same. If I play the received files in an audioplayer, the duration is logically the same, too. For each lost packet, JMF has to put a "silence" sample within the audio stream data. So this results in the same amount of samples and WAVE-file size.
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  • Percantage of packet loss on link

    I am working with Cisco routers and i need somehow to find out packet loss percentage for each link (actual). I was trying to use ICMP Jitter IP SLA operation, which unfortunately returns only the number of dropped packets. So i need to get via SNMP the number of transferred packets on line to calculate the percentage. Which OID should i use to obtain this information?

    Be careful, by definition a 10 Mbit half-duplex connection is equivalent to a single T1 of bandwidth, nothing even close to 6 Mbit of bandwidth. If you are running QoS (assuming CBWFQ and LLQ), based on a shaped parent policy equal to 6 Mbit you will definitely oversubscribe the 10 Mbit half-duplex connections by a significant margin.
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  • Constant Packet Loss

    Hello, over the past month I have been recieving terrible quality over ventrilo (a VOIP program), terrible lagging in online games, and even when browsing the internet I often have to refresh a web page several times to get it to show up. At first I thought it was just my internet having an off week so I waited a while, but the problem continued. I'm not too good with routers, modems and internet connections etc, but I talked to some friends and did some googling and was pointed towards packet loss as a possible cause, so I ran some tests and here are the results I got, which seem to indicate a lot of packet loss. www.pingtest.com sometimes reports up to 50%.
    http://i54.tinypic.com/2uj4fiu.jpg
    http://i55.tinypic.com/zupget.jpg
    http://i53.tinypic.com/29d71xw.jpg
    http://i55.tinypic.com/30jhhn7.jpg
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    Took several tries to get the speed test to complete, left it running for an hour at one point  :
    http://i52.tinypic.com/16j1nc3.jpg
    The ADSL Line details :
    Uptime:
    0 days, 8:43:37
    Modulation:
    G.992.1 annex A
    Bandwidth (Up/Down) [kbps/kbps]:
    448 / 2,368
    Data Transferred (Sent/Received) [MB/MB]:
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    Thank You for your response. The problem may not be an MPLS TE problem.
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    Thanks, but Cisco Connect did not help.
    I am using this router as a wireless access point, without connecting a modem to the WAN port. Cisco Connect did not like this one bit and would not proceed because it could not detect an Internet Connection. It then tried to send a report of why installation had failed over the internet
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