Over a month of no service but still billed...

Hi forums members, I have had a BTpackage now for roughly 4 months and initially had bt broadband unlimited, unlimited btvision+ and evening and weekend calls and once its up and running its all perfect but ive gone roughly a month or so without service due to when i first made the order it took an extra 2 weeks (2 weeks into the first months bill) for them to fit my broadband due to a dodgy cabel not bring the Internet to my house (once fixed i received superb speeds for basic broadband) but now i have moved and i have upgraded my bt package to fibre (Bt infinity 2) it has taken them a further 2 weeks (an engineer is out on Thursday) to come and fit my fibre/switch it on. My query is im paying for a package i cant actually use for around 4 weeks/A month and that's £30+ of my money and im wondering where do i go about getting it refunded even if its in the form of a bt shop voucher. Thankyou and i hope you can help.

you do not pay for your infinity service until it goes live you will only be billed for your standard broadband service
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

I have an "Untitled" test service that no longer exists in Library/Services/ but still loads in the context menu and finder services menu. How do I get rid of it?

I created an "Untitled" test service, then deleted it. It no longer exists in Library/Services/ but still loads in the context menu and finder services menu. Reboots do not change the behavior. How do I get rid of it?

... and mysteriously, it's gone again. Multiple reboots across the day between then and now, plus a few hibernations as I moved about. It's as if Finder cached the [deleted!] workflow file and continued to operate off of the cache for an indeterminate time....

HT3529 Hello. I have an iPhone 4S. I need to get a picture sent to me a little over a month ago. It is still in iMessages in a conversation. However, as i scroll up and click on the picture, iMessages closes down on me. Is there anything that i can do?

Hello. I have an iPhone 4S. I need to get a picture sent to me a little over a month ago. It is still in iMessages in a conversation. However, as i scroll up and click on the picture, iMessages closes down on me. Is there anything I can do to get this picture?

Close out of the message app, double tap the home button and completely close out of the app.
Then do a reset, no data loss. Hold down the home/sleep button together until you see the apple logo and then release, then wait for your phone to boot back up.
Then check and see if you can save the pic.

I have paid full membership 3 days ago but when i tried to open AI, PS and ID it still prompt me to enter serial no. I have talked to like 3 different customer service but still no solution and they kept asking me to wait. Someone told me to alter the hos

I have paid full membership 3 days ago but when i tried to open AI, PS and ID it still prompt me to enter serial no. I have talked to like 3 different customer service but still no solution and they kept asking me to wait. Someone told me to alter the hosts file from the forum but I don't see any hosts file from adobe, how do i alter the hosts file then? Why should I pay so much just for this kind of service? Please someone help.

I will tell you honestly. I have tried almost everything to fix the issues. I even tried to call Adobe Technical Support so I can fix the activation issue but no answer after waiting for about an hour on the line. I ask the chat but they just kept saying wait for another 24 hrs it should be updated now it has been about 4 days and no changes. I am extremely frustrated to cause I need to work on my computer. So where can I get help? they prompt me to here btw, many many times.

Over a Month of waiting... still no resolution dat...

Well after an initial activation date of 20th March and many hours spent on hold I still have no broadband. I have a £15 phone bill from my initial chase, and since finally getting my phone connected earlier this month, I still have no broadband which is all I joined BT for.
Utterly dissatisfied and if I have no further information this week I will be cancelling my subscription and joining the masses of people who warn future customers away from BT. I have had several slow and unhelpful reactions to my regular calls and queries. Each time I get a new "Account Manager" who's going to deal with my query personally and call me back in 48 hours. 72 hours later after having patiently waited I have to chase again, from scratch and explaining my issue from the ground up. Then I get a new name in India, who "understands my frustration" and will be updating me... I never hear back.
All I wanted was a date for when I will be connected, if it was close I'd have been prepared to wait.. if it was far out I'd have gone elsewhere. Something tells me BT knew that it would be a slow process hence their lack of transparency. I'm unable to work from home without an internet connection and I'm fully understanding why the BT consistently hit the bottom of the Which.co.uk independent polls! Can someone in the UK provide me with some detail?
I've invested enough time chasing, perhaps someone could offer me some help? If not I'll go elsewhere.

Provided that you are not running a business on a residential line, which is not allowed, I will ask for help.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Back up taking over 8hrs & showing like ~99% complete but still going... ?

..any thoughts on this? I have an iPhone 3GS running 3.1.3 & i desperately want to update to iOS4 but i'm doing a back up & (now on my 2nd time) & both times they took over 8hrs & never seemed to complete, i canceled them. I have an iPhone 3GS 32GB model & am only using ~8GBs of memory (shows Audio - 1.14GB; Photos 4.21GB; Apps 1.56GB; Other 748.4MB; free 21.7 GB)...
Honestly what gives? i can copy 8GB of data in like 15min or less, & if i'm starting from scratch newly hooking up to iTunes 9.2 on my WinXP laptop after i had to do a full wipe & reinstall of everything on my XP machine. So its not like its comparing ...
I'm so ready to kill the back up now, but it ***** i invested 8+ hrs for nothing ...
..i did read about the photos, but honestly? i really don't see how that justifies 8+hrs or greater of 'backing up' ...
..any suggestions?
-a "frustrated" painted_dog

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes, Sync and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

I'm getting my iPhone replaced tomorrow and my iCloud won't backup as apparently there isn't enough storage. I have deleted over 500 pictures and 6 apps, but still won't?

My phone's going to be replaced at the Apple store tomorrow for reasons that don't make a difference to this, and my iPhone hasn't been backed up since the 16th of May! Everytime I plug in my phone it says 'Not Enough Storage' 'Please delete some of your storage to make room for backup' I have made LOADS of room. I generally delete loads of photo's everyday to try and make enough space. On storage, I've got 7.3 GB Available, and I've used 6.2 GB. It says, there needs to be an additional 5.1 GB of storage required to back up my iPhone. This can't be right, and I'm clueless?
If I go into the shop tomorrow and they replace my phone, my data will be lost?
And I can't complain about this tomorrow because they won't be able to do anything?

You gotta remember that iCloud is backing up the entire phone. So if you delete stuff it still might not be enough. You have to options. Buy more storage or back it up to a computer because apple won't be able to back it up for you.
Best of luck!

I've had acrobat for years. Got a new computer at the end of 2014 and suddenly none of my software and/or updates works on it. Adobe is pushing the new monthly/annual subscription service, but why should I have to pay for this NOW, when I've owned the sof

Can anyone help me with this? I feel like Adobe has totally abandoned its old paying customers. Afterall, this is the ONLY WAY I can get info on the product. They've stopped even supporting direct customer service, leaving it up to "volunteer" customers to do it.
Are there any apps that will give me the same capabilities I've already paid for without paying for them yet again? !

Hey jonr26897887,
We are really sorry for the inconvenience that is caused to you.
Please let me know what version of Acrobat have you been using.
Have you deactivated the software from the old computer before installing and activating on the new one?
What exactly is the trouble that you are facing?
Please specify some more details so that we can help you out.
Regards,
Anubha

Have been using Firefox for years, but downloaded BearShare and now it has taken over the browser. Deleted it but still have it on start page. Tried downloading firefox again and again but its still there. Cannot access my bookmarks or anything else on

Cannot delete BearShare tool bar from top of Mozilla browser.
== This happened ==
Every time Firefox opened
== a day or two ago ==
== User Agent ==
Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/533.16 (KHTML, like Gecko) Version/5.0 Safari/533.16

Hello Joe.
If BearShare is an extension, you can go into ''Tools > Add-ons > Extensions'' to disable or uninstall it.
If it's a plugin, go into ''Tools > Add-ons > Plugins'', where you can disable it. To uninstall it completely, you need to contact its author for support, as it's done outside the browser. In case it's a plugin.
I hope this helps.

ITunes reinstalled on win 7x64 but still cannot enable bonjour services for home sharing any ideas

i am trying to reenable home sharing - but bonjour services will not reenable in services although it is stating it has - tried to uninstall and reinstall all apple products/services but still no joy
in preferences - the Bonjour Services has bee ndisables - bonjour is required to share music with others please re-enable the services to use this feature.
in services is shows started
Any ideas
Dont know if this is also related. But I couldnt get my iphone to sync anymore so it is now synced to laptop soon to be macbook and my apple TV is also an issue and wont work
Not having much luck here
Thanks in advance Del

Sorry for reply to post but I have a new development. I can get it to work from my laptop if it's connected wireless but as soon as I hard wire it to the router Home share is gone. Desktop is of course hard wired to the router to get the Gigabit upload speed so I've at least narrowed it down to the hard wiring upload.

OVER 1 month for repairs.

So now it has been over one month and my laptop is STILL at the repair depot. So I called customer service (6th time) and was told;
1) There is nothing they can do to speed up my repairs.
2) They will not gave me an exchange.
3) They will not extend my warranty for the time I have been without it.
4) There is NO form of compensation for my loss of usage.
5) I can feel free to call back if I want to be told NO again......
Has anyone here ever gotten satisfaction from Toshiba, and if so what did you have to do to get it?

hi mate, this is between you and the Nokia Care point, as they are run independently of Nokia. if they are being less than helpful, you can contact Nokia Thailand directly by clicking the Nokia Support link at the bottom of this page.
as for the status of your repair, it may be an issue of the phone having more serious damage, and also the fact that many businesses close down over Christmas and the New Year, so you do need to take this in account.

My ipod 5th G is not recognized by pc but still charging

i've tried a restore uninstalling Itunes or reloading the apple device service but still not working, even the device doesnt recogize the pc
THANKS

Win7
See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
Run this to help if it identifies the cause
iTunes for Windows: Device Sync Tests
Have you tried on another computer to help determine if you have a computer or iPod problem?

Sales document is deleted still billing plans are in billing due list

Hello,
Sales document is deleted which have billing plans, But still billing plans are showing in billing due list for billing. Please let me know how to delete the entries in billing due list.
Thanks and Regards
Vikram.M

Run program RVV05IVB in SA38 to correct the billing index. Before running the program read OSS Note 128947 - Correction of SD document indexes with RVV05IVB on the checks to be done before running the program.
Regards,

Traffic not showing in Notifications IOS 7. I have all turned on in notifications and location services allowed in Maps. I have been all over internet, followed set up instructions, even re-set settings (fixed weather not showing) but still no traffic?

Traffic not showing in Notifications IOS 7. I have all turned on in notifications and location services allowed in Maps. I have been all over internet, followed set up instructions, even re-set settings (fixed weather not showing) but still no traffic?

I should clarify: I didn't know it fell out, but I check my phone often enough that there were only about 10 minutes between when I last put it in my pocket and then realized it wasn't there.
We asked everyone around us if they saw it, and like 10 people were helping us look. But my husband used Find My iPhone and the Prey app right away when we realized it was missing (again, at most 15 minutes from the last time I used it) and it was already in offline / "cannot locate" mode.

I have not been able to use itunes in over a month. It says Itunes disabled. I have reset password but still have same problem. HELP!!!!

I have not been able to use itunes in over a month. My son uploaded gift cards and lost the $. WE can no even update our apps. WE have reset password multiple times. But we continue to get the message ID Disabled. I have updated my billing information. WE do not want to use a credit card. WE only want to use ITunes Cards. HELP!!!!!

Have you contacted itunes support?
http://www.apple.com/support/itunes

Over a month of no service but still billed...

Similar Messages

Maybe you are looking for