Over the past several weeks/months,multiple problems have emerged with this phone withich I have had for 2 years.

The first to go was visaable voicemail. After 2 support calls, it still doesn't work. This was an app I considered "critical" when I purchased the phone - I am out of the office the majority of time, and need quick repnse to my clients' calls.
Then, there seemed to be battery issues...wasn't holding a charge as long, takes loner to charge.
Text messaging- frequently get "can't send"... powering down/back on doesn't resolve the issue. It sometimes send the text, but no pattern as to when or why.
SIM card error....message is that SIM card does not exist or is damaged and a message that I can continue to make emergency calls. The error generally just disappears and I can continue calling, but lately, the error often causes the phone to power off.
Any suggestions or other than 2 hours support calls?
It's interesting that I'm having tese issues now that my contract has ended and I can get another phone ...with another 2 year contract.
Thanks for any responses.
Joyce

indoors and outdoors. my zip code is 07094. i know this issue is specific with this device only. if i hook up my galaxy s3 or bb device on same line with same sim card i have zero issues. I do get service when i am in and around my house but i drive a few blocks down it goes down to no service (circle with the line through it). most of the time i can't regain service by switching airplane mode on and off. Sometimes it works but i should not for any reason have to do this to use my phone.
Things i have done to troubleshoot.
-a replacement phone
-new sim card
-hard reset
-activated other devices with this line and sim.

Similar Messages

Over the past several weeks while browsing Firefox i got a re-direct to a window similar to a Google search not a re-direct to a particular site. I would just arrow back and keep going until it would repeat.

I don't know what version of Firefox I was using. I think it was 4.0 I have just downloaded the newest version 4.0.1 and will see if this continues or has been fixed. It has never done this while browsing with I. Explorer so I assume it to be a browser issue. One of the blogs I read said it was a Firefox issue.
The re-direct would occur usually right after I landed at a new web site or it might occur after I started browsing the site. I don't think it is a virus issue. I use Vipre home edition. The page looked just like a search listing window just like you would get in Google after searching for a subject. I would just arrow back to the site I was at and start again. Sometimes I would have to repeat this several times until it went to the correct site. Any ideas?

That is a legitimate Mozilla newsletter. As it says in the email:
You're receiving this email because you subscribed to receive email newsletters and information from Mozilla. If you do not wish to receive these newsletters, please click the Unsubscribe link below.
Unsubscribe https://www.mozilla.org/en-US/newsletter/existing/ad9febcf-65ac-41fd-810b-798945f448f3/
Modify your preferences https://www.mozilla.org/en-US/newsletter/existing/ad9febcf-65ac-41fd-810b-798945f448f3/ "

IMovie 11 will not play any of the projects I have created over the past several months. It will play iMovie events. Anyone else having this problem? Please help - Thanks

Movie 11 will not play any of the projects I have created over the past several months. It will play iMovie events. Anyone else having this problem? Please help - Thanks

Thanks for the suggestion...
I just got back from the Apple Store for the second visit with the Mac Genius to try to resolve the problem.
First visit we trashed the iMovie 11 application and reinstalled iMovie and ran a software update. Upon relaunching we were pleased that all projects and events ran perfectly from both the HD and the Drobo.
After lugging my 27" iMac back home and restarting it the same problem appeared. I returned to the Apple store for a second visit. This time I left the iMac at the store overnight. The apple service guys were able to duplicate the problem and wiped my hard drive. There appears to be a bug with iMovie 11 (not confirmed) and an elevated report was submitted to Apple engineers.
I am leaving my "old" projects and events on the external drive unless I need to import them. I am not going to restore from back up and will use a "clean" version of iMovie11. No guarantees the problem won't come back. This issue consumed a TON of my time.... hopefully Apple can fix iMove11.

Over the last several weeks I have had TERRIBLE service. Dropping calls, can't make calls, etc. Been a verizon customer 10+ years. I've never had such shotty service. WHATS UP!?!?!

Over the last several weeks I have had TERRIBLE service. Dropping calls, can't make calls, etc. Been a verizon customer 10+ years. I've never had such shotty service. WHATS UP!?!?!

wutwut123 wrote:
We live in a rural area and are still not offered anything better, so we have used dial up internet for several years. Quality has always been just fine, getting connections of 28.8-40k or higher, which is perfectly normal for dial up. However lately we have seen a rapid decline in the quality and speed of connections. While still useable, it has been annoying. This last month however I can only rarely connect at a speed higher than 9.6kbps. Sometimes it is even lower at 7.2k or even 4.8k. I know verizon is only obligated to provide high enough speeds for phone calls, but these low speeds are simply unacceptable for dial up internet use. Many programs wont even connect at all at speeds lower than 14.4k. Atm my dial up account that i'm paying monthly for is basically not useable at all.
How can I actually get verizon to do something about this. I don't want to be given the runaround by someone over the phone telling me they don't have to give use any higher speed connections. This is a complaint about suddenly dropping use to such terrible service compared to what we used to have for several years. Shouldn't this be addressed so that I can actually use my dial up account without so many problems?
I feel like our line has somehow been limited to only connect at these low speeds. Is something like that possible? How can we get verizon to stop doing that and actually connect our calls at decent speeds? I just want a return to the good service we used to receive if they aren't going to bring dsl/fios out here.
Did you try calling oyur ISP to see if it's something on their end? I know when I was on dial up years ago I had to change to a different number once in my area as something was wrong with the one I had always used to dial into AOL, maybe that's it. Mary

HT5625 I have shared an apple id with my daughter over the past several years. She is in college now and our music tastes aren't quite the same. Is there a way that I can extract my music to a new user id without closing out my daughters?

I have shared an apple id with my daughter over the past several years. She is in college now and our music tastes aren't quite the same. Is there a way that I can extract my music to a new user id without closing out my daughters?

You can't transfer music purchased from the iTunes store to another ID. You can, of course, create a new ID and start using that for purchasing your music. Just create the ID, then go to Settings>iTunes & App Store, tap the existing ID, sign out, then sign back in with the new ID.
If your issue is that music purchased by her on her device is automatically downloading to yours, you can turn this off by going to Settings>iTunes & App Store, and turning Music off under Automatic Downloads. Then you can continue to share the same iTunes ID without continuing to automatically download each other's purchased music.

For some reason over the past two weeks any time I tried to download an app from iTunes I keep getting an error message which says "unable to be downloaded try again later.

Hello, Over the last few weeks I have been unable to download any new applications to my iPhone five. Every time it pops up with an error message that says "cannot download at this time try again later." I don't know if I have accidentally reset something differently or just what the problem is. We had to get bank cards as a result of the "target" security breach, however our bank shows that iTunes has "pinged" our account so I know that that part of it is working. I do not understand how the cloud where perhaps it has something to do with a conflict there.
I am bordering on the edge of real frustration can anyone please help? Kenny V.

Hi, Kenny.
Thank you for visiting Apple Support Communities.
There are a couple things that I would recommend trying. Try closing all open applications and power cycle the device. Next, go through the section labeled Troubleshoot issues on an iPhone, iPad, or iPod touch in the second article below. If the issue persists, try completely signing out of the iTunes Store on the iOS device and sign back in. Be sure to test downloading an application after each step.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Cheers,
Jason H.

I absolutely hate the galaxy note 3!! I want to switch over back to iphone. There are so many issues with this phone!! There has got to be a way I can do this without spending crap ton of money. Its just ridiculous. I am livid

Overheating
Battery sucks
Apps suck
Phone freezes
Phone cuts off
Wall charger doesnt work
Not good signal
^^ These are all the issues that I deal with this phone!! I HAVE HAD FOUR OF THE SAME PHONES. RIDICULOUS. They all suck the same!! I want to go back to iphone ASAP. But between the early termination fee and full retail price it is NOT WORTH IT. I am about to just terminate my service altogether. I am sick of being stuck and stressed out over a mobile device!

Ambersikes17, we don't want you to cancel your service. Let's get your phone working properly. Are you using the original charger that came with the phone? If so, does it the phone respond to the charger if it is positioned in a different manner?
Have you noticed if the freezing occurs with certain actions like messaging or using an application? Are these issues that you have had with all of the devices or just your current phone? Have you tried using your phone in Safe Mode? http://vz.to/1d0SZSq
AndreaS_VZW
Follow us on Twitter @VZWSupport

I used Firefox for months. For the past several weeks it crashes all the time.

I can enter through Safe Mode. I have tried troubleshooting suggestions but have not found anything that works. Can't update plug-ins. Get an error 651 message. Can't update other programs (e.g, Iobit Malware Fighter; Advanced System Care) and can't use other programs (e.g., Skype) because Firefox crashes. I use Google Chrome for Internet searches, email, etc., with no problem, so I am connected. A few days ago, at the-edmeister's suggestion, I found my submitted crash reports and copied the 5 most recent but could not get back to the replay window to paste. I did save them in a folder. Today when I looked for the list of submitted crash reports, that folder was empty. Strange. I still have the 5 I had saved in a separate folder.
As additional information, I had been using I/E for years but it crashed a number of months ago. I have Win 7 and had upgraded to I/E 11. I had read they are incompatible and tried to downgrade to no avail. I was very pleased with Firefox, though, and decided I preferred it to I/E and had enjoyed it for about the last 3 months until it crashed. Google Chrome runs fine, fortunately, but I would like to get Firefox working again. What can I try next? Thank you.
I tried to allow installing the troubleshooting info but received message "Firefox prevented this site from asking you to install software on your computer."

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here.
[[Image:SubmittedCrashReports-Win7|width=520]]
<br><br>
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Windows update failures over the past several months

I'm having the same issues regarding windows update failures as many documented in this forum. I have run the repairs recommended, drive scans, etc. with no success. I'm at the point that I think that it would be better to cut off the update notice. I have
zipped up the files recommended and posted them on my skydrive site. That location is https://onedrive.live.com/?cid=C1221863E15FBC11&id=C1221863E15FBC11%211274.
Please help. Joe Collins

at the point that I think that it would be better to cut off the update notice.
You may be right. Try eliminating WU from a symptom description. E.g. pick one of the updates which is available as a download and try installing it that way. Just use WU as a guide for what you should download and install manually.
I imagine that if that works eventually WU will repair itself and realize that it doesn't need to do anything else for you.
A search to support the idea of manual download and install acting as a workaround for this symptom:
http://www.microsoft.com/en-us/search/results.aspx?q=0x800f0922%20CBS%20download
<quote>
Well, when I try to download Office 2013 updates, about 15 of them, they installed fine.
</quote>
Also
http://social.technet.microsoft.com/Forums/windows/en-US/7060c961-3b7c-42ba-ad84-008c357478d8/installation-failure-windows-failed-to-install-the-following-update-with-error-0x800f0922?forum=w8itprogeneral
(Microsoft search for
[HRESULT = 0x800f0922 - CBS_E_INSTALLERS_FAILED]
Another suggestion which could be implied by your diagnostics would be to uninstall your Norton package (and any of the other interferers which are mentioned that would be suspect). Norton is notorious for interference with updating and is also known
to interfere even when it is supposedly disabled and is also known interfere even when it has supposedly been uninstalled, so who knows what the cause of the problem is, corruption or blocking, you could at least change your POQexec.log by taking such
manual action.
BTW what have you done exactly about trying to repair WU? You could save yourself a lot of manual effort if you could get it working properly.
Otherwise, on the manual update tack I would try doing first the ones which arrive in pieces. Search WindowsUpdate.log for Downloading for clues that way.
Good luck
Robert Aldwinckle

My iMac has slowed considerably over the past few weeks.

Even after simply entering my password to get through screensaver there is a lag of 7-10 seconds. running 10.9.2 on a 3.06 intel core 2 duo. please advise

Suggestions of Things You Can Do To Help A Slow Computer
If your computer seems to be running slower here are some things you can do:
Start with visits to:     OS X Maintenance - MacAttorney;
                                  The X Lab: The X-FAQs;
                                  The Safe Mac » Mac Performance Guide;
                                  The Safe Mac » The myth of the dirty Mac;
                                  Mac maintenance Quick Assist.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
Repair the Hard Drive - Lion/Mountain Lion/Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Restart your computer normally and see if this has helped any. Next do some maintenance:
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
Suggestions for OS X Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
          Mac OS X Snow Leopard and malware detection
          OS X Lion- Protect your Mac from malware
          OS X Mountain Lion- Protect your Mac from malware
          About file quarantine in OS X
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
Troubleshooting Applications
I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
Basic Backup
For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
1. A Time Machine preferences panel as part of System Preferences;
2. A Time Machine application located in the Applications folder. It is
    used to manage backups and to restore backups. Time Machine
    requires a backup drive that is at least twice the capacity of the
    drive being backed up.
Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Get Backup
3. Deja Vu
4. SuperDuper!
5. Synk Pro
6. Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
Referenced software can be found at MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Pre-Mavericks
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Mavericks and later
Open Activity Monitor in the Utilities folder. Select All Processes from the View menu. Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file.

Excuse me... Wifi problems are huge with this phone. Why?

Re:
Excuse me?
Although there are comments included in the body of my post, I am explaining a problem and asking for help with that problem. This is no different than any other post that I and otheres have made.
----- Original Message -----
Dwayne (Biggerbyte),
Your post was removed from Apple Discussions as it contained feedback or feature requests. These areas are intended to address technical issues about Apple products. Although your feedback is appreciated, unfortunately these forums are not designed for it and your thoughts/concerns will not get the attention they deserve.
If you would like to send feedback to Apple about a product, please use the appropriate selection at http://www.apple.com/feedback/
As part of submitting feedback, please read the Unsolicited Idea Submission Policy linked to the feedback page.
Sometimes you have comments or concerns for which there is no technical response. If you need the kind of help that a troubleshooting expert can't provide, you can call Apple's Customer Relations group.
Apple Discussions Staff
++++++++
This message is sent from a send-only email account. Any replies sent to this address are deleted automatically by the system.
A copy of your message for reference:
Folks, I don't think I have ever been so disappointed with anything in my life. After having so much trouble with my 3g and the 3.x firmware, I had high hopes that the 3gs would be a dream.
Even though the phone has many pluses over it's older sibling, it loses the wifi challange BIG time. Wifi on this phone is completely useless.
I don't know what to do now. I've never had a company and it's product bring me to tears, but long standing affair I've had with Apple has been most unpleasant. This phone and it's wifi issue is all over google. I had a level two tech from Apple tell me that there are no known issues with the wifi on this phone. I wish he could have stood before me and told me that to my face. What a crock.
I really hope they are working on a fix for this and not burrying thier head in the sand, just hoping we will all go away somehow.
I've had it. This issue is as real as the earth we stand on, everybody knows it, and he had the nerve to insulty intelligence like that. If anybody has any advise for at least a temporary fix....
<Edited by Host>

Well, it must be the phone. I took it for a ride today and did some speed test at several different locations and had the exact same results. My 3g phone has zero issues with my wifi, so the only conclusion I can draw is either I have a bad phone, or you guys are not being forthcoming. At this point, I don't know what to believe. I called Apple tech support on Saturday and got mixed stories. One person told me that it was a known issue, and went on to say that the engineers are looking into it, while another person told me just the opposite. If I get a second phone that does the same thing, my conclusion will become over simplified, and I will not be a happy camper.

Firefox 7 hangs a whole lot in the past several weeks. I can hardly get through typing an email without it freezing and making me have to kill the program and start over.

I am using firefox 7, windows 7 pro, 64 bit machine.
If I am typing an email I never know if I can finish because it often freezes and I cannot get the mouse to do anything. I have to hit "control-alt-delete" and stop firefox and sometimes the process and then start over. Also firefox is consuming a lot of cpu resources
(over 110,000k and sometimes near 200,000k). Is that normal?

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here.
[[Image:SubmittedCrashReports-Win7|width=520]]
<br><br>
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

HT4970 I've made entries three times over the past several months in Reminders only to have them dissappear after a few days. What am I doing wrong? Any chance they are being saved elsewhere so I can retreive them?

Why do all of my Reminders disappear after a few days? Can I retrieve them?

Why do all of my Reminders disappear after a few days? Can I retrieve them?

I want to move all my email data over the past several years from one yahoo account to another. I am told that I can use Thunderbird to copy and paste . How?

I wish to close down one email account but have no time to indivuidaully send emails out piecemeal to my newly set-up email address/account.
I want to keep the same InBox and Sent data columns as I have always had with dates associated with each email.
I was told that setting up Thunderbird to deal with emailing can facilitate this copying and pasting between two accounts.
Once done I wish to close my first email account ( its unfortuneately contractually linked to my old iphone 4 and I have changed cell phone companies so I am still keeping that account alive while I sort out how to move my data out into my new email account) and stick to using the new account.
Both are yahoo.co.jp email accounts. Yes, I live in Japan.
The Thunderbird program seems to have accessed and stored all of my email data . It did so quickly.
Please advise what to do next.
Thanks
JW

two ipods wrote:
I have my husband Iphone and an Ipad on one account. I have my own phone on another account. I want to move the Ipad from my husbands account to my account so I can purchase him an Ipad2 and I can use the old one with all the settings and apps as they are now and then update with my contact information.
How do I do this?
He will run into a problem when he wants to use his own account. Some apps will have been purchased on one Apple ID and other apps will have been purchased on a different Apple ID. That's a nuisance situation when the apps need updating and, unfortunately, there is no resolution at the present time (IDs can not be combined).

This is the third time in the past several weeks when my printer just stopped printing for no reason

I have a windows 7 laptop and a HP 8500 officejet fax....my printer has stopped printing again....I have disconnected everything and it still won't print.

How is the printer connected - USB, wired LAN, or Wireless LAN? Are there any error messages?
Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Over the past several weeks/months,multiple problems have emerged with this phone withich I have had for 2 years.

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