Over the past week our Infinity broadband drops ev...

Question

Hello,
Since moving to Infinity we have experienced consistently poorer stability in our BB service, however over the past week, our connection now seems to drop every few minutes.
We do not lose connection between the wireless router and the laptop, ps3 or xbox, as this still shows us to be connected. However, in order to restore the connection we do need to disconnect and reconnect to the wireless router.
We are also seeing 3568 kbps download and 6041kbps upload speeds....is this considered normal for infinity?
Ta!

Answer 1

Hi j0nnymac,
Welcome to the forums If you're still having problems, could you please post up a bit more information on your setup i.e. are all your devices connected wirelessly or have you a mix of wired/wireless connections; does the problem occur on all devices at the same time; have you tried making any changes to your setup/Homehub settings?
The page below might help if you're only having problems with the wireless connection:
http://bt.custhelp.com/app/answers/detail/a_id/11634
Cheers
Dean
BTCare Community Mod
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