Over usage of my allowance by 67gb with no warning

i have just found out that i have a bill for £180.00 for over usage of my broadband. for the quarter it was 38gb one month then 67gb then 30gb over. because i hadnt checked my bank account to see this money coming out i had no idea. bt say they did warn me via an email that i was getting close but i had never received them. when i asked them where they were sending the email i hadnt heard of that address. i tried to log on to the address they gave me but it doesnt exist so how could they warn me. i have logged on to my account now with the email address that i chose when i set up the account so why were they not sending emails to that address. i am extremely unhappy with this service and will be taking it up with ofcom. i do not disagree with the overusage but if i had have been warned i could have upgraded my account the first time it happened and saved myself a fortune.
has this happened to anyone else and if so how did you resolve it.

amchimneys wrote:
i have just found out that i have a bill for £180.00 for over usage of my broadband. for the quarter it was 38gb one month then 67gb then 30gb over. because i hadnt checked my bank account to see this money coming out i had no idea. bt say they did warn me via an email that i was getting close but i had never received them. when i asked them where they were sending the email i hadnt heard of that address. i tried to log on to the address they gave me but it doesnt exist so how could they warn me. i have logged on to my account now with the email address that i chose when i set up the account so why were they not sending emails to that address. i am extremely unhappy with this service and will be taking it up with ofcom. i do not disagree with the overusage but if i had have been warned i could have upgraded my account the first time it happened and saved myself a fortune.
has this happened to anyone else and if so how did you resolve it.
Hi.
I find this rather weird, and certainly sounds wrong.
May I suggest you click on my shortcuts, and use option 12b. If it requests a login with a Yahoo! ID - enter your full email address you initially chose. The resultant screen will do one of two things. (a). It will either allow you to add sub accounts towards the bottom of the page - this means the account is a primary, or (b) it will actually tell you the email address of the primary account.
If (a), then hopefully a forum mod can sort out this problem as you will clearly have been given incorrect details on initial setup.
If (b), then again a forum mod should be able to get to the bottom of why you were not informed of the primary email address and login details.
I am actually surprised that BT told you the email address the warning emails were being sent - I assume that you gave them your security details, in which case could mean option (b) above is relevant.
You will probably not be able to login to the "other" email address as either it's not yours (my scenario 'a') or it will be a different password to your other account.
There are ways to tell if an account is active, rather than inaccessible.
Go to [https://login.yahoo.com/config/login?] and enter the email address you were given by BT and a password - if it comes back with "This ID is not yet taken", then the account doesn't exist. If is says "Invalid ID or password", then that typically means a wrong password, but the email address exists.
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chrisbamb said:"This is the passage under the "What if I go over my Allowance" Section:
If you do go over your monthly usage allowance then you may be subject to additional usage charges as outlined in our Broadband Usage Policy. In certain situations charges may not be applied. If it is the first month that the allowance is exceeded, we will waive the charge and send you an email confirming the amount of additional usage and notifying you that any further over-use in subsequent months will be charged. All charges will be added to your next bill.
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As advised above, if your daughter is going to be using that much internet I would upgrade to the unlimited package otherwise expect lots of charges in the future as 10GB's goes nowhere when you are downloading or straming."
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