Overcharge on my first bill.

I understand that the first bill is usually a little higher than anticipated, but I didn't think that the bill would be 100 dollars more. I ordered one of the cheapest packages, and I had cancelled a service before it was installed. And apparently that calls for extra billing. Why am I being billed for a serviced I never recieved? If this is the case with verizon, I think I may take my business somewhere else, because I just cannot afford frivolous charges.

I share a similar experience in my first bill. My bill is $200. I switched to verizon, since there was a promotional offfer. One of the customer respresentative says, there is no prmotional offer. I am also planning to **bleep** from verizon, if I dont get a proper answer to my questions.

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Overcharged on my first bill.

When signing up for my internet with Xfinity, I knew I would be slightly overcharged. Understanding the provider's reputation in customers service, I had an idea of what I'd be getting myself into. I am furious in just my first month with comcast. This is my first month living in the house I'm renting, and I'm already getting charged over twice the amount I was expecting. My internet is $34 plus an installation fee, I was looking at around $74 on my first bill. Instead I got a bill over $160!!! It says I have a previous balance of $123. I don't see how this is even possible since this is my first bill. I DONT HAVE A PREVIOUS BALANCE!!!!! I AM READY TO DROP COMCAST.

I also have been overcharged. I asked to continue from my previous comcast which was around $47 and have been charged $67. Not as extreme as the previous, but this is still too much. I am trying to find the contact us chat box but am unable to find it. I prefer messaging through there because the phone calls take WAYYYY too long.

First bill payment due date?

Hello,
I haven't received my first bill yet by mail but the verizon app/website tells me how much I owe and also the due date on jan 7, 2013. Does this mean my due date is on the 7th of every month or only for this first bill?

Yes, if your on-line account shows your due date as Jan. 7, then your due date will be the 7th of each month. Paper bills usually arrive about two weeks before the due date (at least mine does); the bills are usually available for viewing on-line 3-4 days after the billing cycle ends.

Function module to identify first bill or invoice to the customer

Dear all,
Is there any function module to identify first bill/invoice or both to the customer?.
with regards,
Umar

Try ISU_PREVIOUS_BILL_SELECT. If it returns a previous bill, then the current one is not the first one, if no previous bill returned, then this is the first one.

My first bill is not what I was told

My first bill was not $75 (as I had been led to believe) for monthly service but $77 plus $40 dollars for a variety of other extra charges. The $40 dollar charges were not explained and I could not get a real detail list of them on my first bill. This is false advertising! I was told that I could get a discount for signing up for automatic billing, but I did not get a discount and I did not see the discount written anywhere on the web site either. I was also told that I could get a discount for being elderly and disabled. Neither of those claims were true either. I am on a fixed income and can not afford extra expenses. You sales staff, web site and process mislead and confuse customers purposefully. I was not told that it would cost me $380 to get out of my two year commitment, but I found it in the fine print after I committed contractually. So far my experience with Verizon wireless service has shown to be corrupt in the lack of informing customers of their real costs. This is no way to run a business that needs to rely on reputation and word of mouth business. Your business is just another big corporation that is profiting from extreme greed without a care for their customers. Whatever happened to truth in advertising? Then the worst of it is that I cannot get a contact person to talk to that is not a sales person. It was one of their (several actually) sales staff that misled me to begin with. This note is the only forum I could find to complain.

Mschma wrote:
My first bill was not $75 (as I had been led to believe) for monthly service but $77 plus $40 dollars for a variety of other extra charges. The $40 dollar charges were not explained and I could not get a real detail list of them on my first bill. This is false advertising! I was told that I could get a discount for signing up for automatic billing, but I did not get a discount and I did not see the discount written anywhere on the web site either. I was also told that I could get a discount for being elderly and disabled. Neither of those claims were true either. I am on a fixed income and can not afford extra expenses. You sales staff, web site and process mislead and confuse customers purposefully. I was not told that it would cost me $380 to get out of my two year commitment, but I found it in the fine print after I committed contractually. So far my experience with Verizon wireless service has shown to be corrupt in the lack of informing customers of their real costs. This is no way to run a business that needs to rely on reputation and word of mouth business. Your business is just another big corporation that is profiting from extreme greed without a care for their customers. Whatever happened to truth in advertising? Then the worst of it is that I cannot get a contact person to talk to that is not a sales person. It was one of their (several actually) sales staff that misled me to begin with. This note is the only forum I could find to complain.
The first bill is almost always higher because of prorated charges. So if your bill prints on the 15th and you started service on the 30th of the prior month, your first bill will have half a month's charge for the 30th-15th, then the usual month in advance charges for the 15th-14th of the next month. Discounts for autopay, I believe, take a month or two to show up. There is a plan for people 65+, and you should be able to change to that plan if you want to, just make sure the change is set to take place the first day of the next bill period.
The other $40 in charges probably include activation and possibly insurance on the phone, and you should be able to pull up a detailed bill in MyVerizon with each line charge described.
How did you start your service? Did you go to a store, call, or order online? The ETF for a smartphone is $350, not $380, and if you were not informed of that you should have been, although if I were setting up service with a contract, I ask the terms of the contract, like fees, time frame, service and all that. Did you enter the agreement under the impression that there was no penalty for early cancellation?
Finally, this is primarily a customer to customer forum with occasional input from reps. They are identified with a Verizon logo. If you need immediate action, you will need to call. I hope you are able to get everything straightened out and explained!

What are the non-basic services charges on my first bill

I switched to Verizon Freedom bundle package to save money. I was shocked when my first bill arrived with $123.03 due. It states Verizon non-basic charges 107.68 What is this and why was I not informed of these fees ahead of time. This is ridiculous.

Non-basic charges are usually things like Voice Mail and long distance calling. The first bill is always a stinger. You pay a full month in advance and a partial month, from the date of installation until your new bill date. So your first bill can be anywhere from 1-2 months of service. After the first bill you are on a 30-day billing. You can see your bill detail by signing in online and clicking on My Bill and then on "Print and Download" towards upper right of that page and being sure you select the Entire Bill. The bills are confusing because by law the services are taxed differently for basic and non-basic so the bills have to be broken down into those services and each taxed accordingly. Our government wants their share...too much as usual, but we all know how the government is...

Service Order Confirmation vs. First Bill

I received a service order confirmation on 6/18. The order listed my Internet service as being $24.99 per month and a $50 deposit. I didn't receive my first bill until on 7/19 and now the monthly price was $19.99 covering service from 7/9 to 8/8. Why was I charged $24.99 for 3 weeks of service? I installed everything myself and didn't use a Comcast modem. Does the service order confirmation even confirm payment or just the fact that I ordered the service? If someone could clear this up for me, I would be very appreciative.

@internetuser3
I am sorry for the delay. I have sent you a private message to assist you further.

Why is my first bill so high?

I have just joined EE and downloaded the app to keep track of my billing and usage and was astounded to see that my first bill is £50 more than I had expected. I paid quite a substantial deposit on the phone from my debit card already so why am I being charged extra on top of this only a few days later under a title of Extra Charges? What does this mean and is it a mistake on my bill?

Hi ,
Welcome to the EE Community.
I have sent you a private message with a link to chat with our customer service team. They will be able to break down the extra charges for you.
Thanks for flagging this with us.
James

How far in advance is your first bill?

Hi well I must say my first bill is a lot more than I thought it would be I thought the billing was just 1 month in advance but bt have just threw a bill at me which is 3 months in advance( I am paying monthly and it states this in the bill) and have a 157 pound first bill. Is this right and how come I couldn't find this bt have already problems with bt and iv only been with them since Monday this is the biggest mistake I have done having bt can somebody please enlighten me on this please thank you, Sarah
Solved!
Go to Solution.

Hi Sarah87 and welcome
If you've requested monthly billing, that's what it should be. Someone has made a boo boo!
I suggest you send an email to [email protected] with your name, account number, phone number and a link back to this thread. They can check what has happened and hopefully rectify this.
Post back with updates, good or bad.
-+-No longer a forum member-+-

If I sign up for service in store, will I have to pay my first bill then and there?

If I sign up for service in store, will I have to pay my first bill then and there?

That depends on a lot of things - your age, your credit history - are you porting in from another carrier? taking over an existing Verizon line via Assumption of Liability? Moving from pre-paid to post paid? Starting a brand new, never had a cell phone account?
Most likely you'll have to pay something - the device cost, taxes, accessories (if chosen), but the actual service portion is billed.

When is my first bill due?

I just bought a phone and opened an account tonight and the only thing I paid for at checkout was the price of my phone. When will I have to pay the money for my first bill?

kgauth wrote:
So I wouldn't wait a month? I'd have to pay it in a couple days?
Simply because your bill is generated in a few days does not mean the bill is due in a few days. My bill closing date is the 15th of each month. My bill is generated and available for me on or around the 21st of each month. My bill due date is the 10th of the following month.

How to identify the bill is First bill, Final bill or Normal bill?

Hi
How to identify the bill is First bill, Final bill or Normal bill.
If the bill is first bill how we can identify this is by acquisition or change of tenancy.
If the bill is final bill how we can identify this is by change of tenancy or loss.
Please provide the tablets to get the above information.
Thanks & Regards,
Sree
Edited by: Sree on Oct 13, 2009 11:23 AM

Sree,
Please check the field ERCH-ABRVORG (billing transaction). It shows you what kind of bill has been created (e.g., 03 = Final Billing for Move-Out). If the begin of billing period matches to the move-in date it is the first bill created for that particular contract.
I hope this helps.
Kind regards,
Fritz

£50 deposit added to first bill?

I've just received my first bill and there is a £50 deposit charge on there which I have been informed is for international calls that I might make. The advisor said I would be refunded when I had made 3 to 6 consecutive payments on the account. I wasn't told about this when I took the contract and I have never made an international call. Has this happened to anyone else and how can I get this removed? I moved to ee as a friend told me how good they were so to have a problem when I've been with them less than a week is frustrating. Thank you

I've just received my first and there is also a 50£ added. No one told me before about that. But people listen to me
Be careful with EE. THIS IS A FRAUD WITH THIS £ 50.
They told me that this is just deposit, and when they receive 3 clear payments they send me back straight away. But it isn't true. My direct debit with them is set up on 27th every month. My Money waiting for them in full on my account but they dont wanna take them. They blocked my outgoing calls!!!!!! And automatic voice try eplain me that i should make a payment by other way. If I do that i have lost deposit. Hhehe Itis vary funny 10 days ego: i think WOW I have unlimeted calls /unlimited texts for £44,99,... freedom . But in real i cant even call now to customer service hehe. It is crazy . Never again with EE .That is our very smart EE.

Questions about first bill

ok i have a copel question i just started up service on 2/11/11 and i noticed my bill will be due on the 16th so 1 my bill is about 120 so the first just is about how much will this first bill be also my second question is i had to pay a deposit and i need to get in back in a year so if i am not abel to pay the full bill what will happend will they give me till the first of the moth to pay or will they just shut my service off and will i late payment afect my deposit?

KBlack2595 wrote:
ok i have a copel question i just started up service on 2/11/11 and i noticed my bill will be due on the 16th so 1 my bill is about 120 so the first just is about how much will this first bill be also my second question is i had to pay a deposit and i need to get in back in a year so if i am not abel to pay the full bill what will happend will they give me till the first of the moth to pay or will they just shut my service off and will i late payment afect my deposit?
The first bill is a combination of the month ahead charge and the charge for the partial month from the first moment your line was established. The prorated amount from the first partial month is calculated by the following formula (standard cost of price plan and features / the amount of days in the cycle = daily rate * days that the line was active). They usually disconnect immediately if the first month is not paid on time.

Missing bill credit on first bill

I have had my new phone and plan for less then twenty four hours and now see I owe $105. One day? After reading everything about billing I'm still confused how signing up for a plan that would (total) $55 plus tax per month, how it became $105 due now. I also don't see my billing credit of $100 that Walmart said I receive when I sign up for Verizon. I now feel stupid for getting a (smartphone) and a Verizon plan.

In general your first bill will be prorated from the day you activate your phone through the end of the current billing cycle plus you will be charged for the following billing cycle since Verizon charges for service up front. The $100 bill credit you are referring to takes 2-3 billing cycles to show up on your account. Hope this helps your next bill should be $55 + taxes and fees. The first bill is always higher so don't feel stupid for getting the smartphone.

Overcharge on my first bill.

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