Overcharged. Contact me. Number 07711030074

Hello. First of all, my bill came to £69.63. I prepaid £35 using my credit card. I have been charged £69.63. Please ensure that £34.63 reaches my account today to remedy the situation. Secondly, this is a poor system for providing feedback and complaining. Logging a complaint should be as easy as sending an email. I've been waiting to speak to someone online for ages and I'm still waiting. This should be a lot easier to resolve but all that's happening is that I'm becoming frustrated with your lack of service. Kind regards,
Harrison

Contact details here http://www.o2.co.uk/contactus
Complaint process here http://www.o2.co.uk/how-to-complain

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