Overcharged for Pre-Order

I recently pre-ordered a Nintendo New 3DS XL (Red) and paid a $50 deposit in store. When I went to purchase the item on Friday, Feb. 13, the computer screen showed the price after the deposit, but the card reader showed $202.29, which was the amount after a $10 gift card and a $5 Best Buy reward certificate.  I assumed this was supposed to happen and the $50 deposit would simply be refunded. It does show on my receipt that I paid the deposit, but the total still shows $202.29. My credit card account shows that I was charged for both the $50 and the $202.29 for a total of $252.29 for the item. Is it possible to get this situation sorted without having to go back to the store?
Thanks,
-Tom

Hello Tom, 
This certainly sounds strange, as your $50 deposit towards your Nintendo New 3DS XL should have been applied directly to the purchase. I am sorry to hear there may have been a hiccup with the POS system causing this issue, as we have not heard of this being a widespread issue. 
Using the email address you registered with the forum, I was able to locate your purchase and see that the deposit appears on the receipt, however, the price was not appropriately adjusted. With that said, I am sending you a private message in regards to the options we have for you. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page. 
Sincerely, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message

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