Overdrive transfer is grayed out in iTunes

What to do when Overdrive transfers a book, but it is grayed out on my iPhone in iTunes?  I have to sometimes repeat a transfer of a chapter or two, or sometimes the entire book.  There are sometimes when it takes 3 or more transfer attempts.  The chapters show up in iTunes, but are not actually on the iPhone, and cannot be played even in iTunes.
Anybody else deal with this irritation?

Yep. What a fubar.

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