Overheated and drained the battery

One day my Q10 became very hot at the top and very quickly depleted the battery. I was reluctant to try to recharge it.  I had gotten it on Amazon.com.  It was a new in-the-box AT&T phone. There was no online support at Blackberry for it because it did not recognize the pin. I took it to AT&T, but they did not have a battery for it or know if it had a hardware or battery problem. They did not take it in as one of their own but instead sold me a new Classic and suggested I contact Blackberry directly for 1 year warranty assistance.  Amazon only covers the first 30 days.  The phone was bought at the end of October, 2014. That is why I'm here, since it appears impossible to get through to Blackberry support otherwise.  If anyone at Blackberry is reading this, please help or give me the magic support ticket number needed.

If you purchased from Amazon you can try filling this form out. They do verify if the device was sold through Amazon and not another reseller on Amazon, though.
https://consumersupport.webapps.blackberry.com/support/form/amazon_en/
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