Overpayment for Skype number

I am looking at my bank statement and am seeing where I was charged twice for my Skype number. This may have happened when I click to confirm twice when ordering the number. How could I correct this?

chrielisa wrote:
1. How much does it cost to get a Skype number? Monthly/yearly fee?
2. Is this included in subscription fees?
Hello and welcome to the Community.
1. A Skype Number costs $18.00 for3 months or $60.00 for 12 months. You will receive a 50% discount if you are subscribed to a Call Plan and purchase the Skype Number for 12 months or 33% discount if you choose the 3 month option. Make sure you purchase the Call Plan (Subscription) BEFORE you purchase the Skype Number. The discount will be applied at check out.
2. No it's not.
http://www.skype.com/en/features/online-number/
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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How can I pay for skype number for one year

How can I pay for skype number for one year?

Hi, Orzo.Coffee, and welcome to the Community,
I realize what I am about to write sounds a bit weird: to change the term of a Skype Number subscription, we need to permit it to expire, or in other words, reach the end of its term. Your Skype Number will be held on account for you for 90 days following the expiration date, so you can sign in even on the same day you receive the e-mail stating your Skype Number subscription has expired, to reinstate the subscription and change the term.
I had to ensure I had enough credit on account so my renewal would process successfully; if you plan to renew for a year and use credit for your payment method, remember to add enough credit to cover the cost of the annual subscription. You could also change your payment method at the time you reinstate/renew your Skype Number subscription.
Make sense?
Kind regards,
Elaine
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So I was wondering if there will be any support for skype number calling id in the future in australia. It is quite frustrating not having any support for ksype calling id in australia. Was wondering when support will become availible. I'm sure many of you are also feeling my pain. You pay enough for the number so you should be able to have the number as the out going caller id.
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When will we be able to use the Skype supplied number for CID (Caller ID) in Australia?
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Duplicate Payment for Skype Number?

I subscribed for skype online number on 10/31/2014 . You charged my account on 11/03/2014 in the amount of $30.48. On the 12/31/2014 you charged my account again for $30.00 for the same number again. I called my bank that you are charging me twice for the same number. I disputed the second charged that was made in the amount of $30.00. Can you please explain why you charged me $30.48 0n 11/03/2014.
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

Hi, Colorboy, and welcome to the Community,
To clarify: the $30.48 charge on October 31st 2014 was for renewal of your Unlimited US & Canada 12 months subscription. The $30.00 charge on December 31st 2014 was for renewal of your Skype Number for a 12 month term.
As you reported one of these charges as fraudulent, you will need to contact Skype customer service to restore access to your account. Any time a charge is reported as fraudulent and a credit card charge-back is processed, the Skype account will be suspended as an effort to eliminate future fraudulent charges.
Regards,
Elaine
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Submitted Double Payment for Skype Number

I inadvertently submitted a duplicate payment in the amount of $60 for a 12 subscription for one Skype number. Payment #1 was marked accepted, Payment #2 was marked as "pending." I would like to cancel the second payment because it was made in error; my intention is to purchase only one Skype number for one 12-month period. No more, no less. Please cancel payment number 2 in the amount of $60 ASAP. Please confirm that this has occurred by e-mailing me at [Removed for privacy]. Thank you. /s/ Peter aka [Removed for privacy]

Hi, Hotdoc90210, and welcome to the Community,
As I understand the protocol, a pending payment will not be processed. Please contact Skype Customer Service to be sure - and to request confirmation that the pending payment be cancelled.
You will need to contact Skype Customer Service directly (clicking on the blue link, above, will take you to the directions to do so) as our Community Guidelines remind us the Community is not a branch of Skype Customer Service and can not act upon support requests posted here on this public website.
https://support.skype.com/en/faq/FA288/what-is-the-status-of-my-order?
"If you require further information about your order status – for example, why an order was cancelled or refused – please contact Skype Customer Service."
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Hawaii is not in State options for skype number

I am trying to get a skype number but the state of Hawaii does not appear in the state options.

The same with Alaska. I checked the list and only the continetal 48 states are on the list for United States. doesn't seem fair.

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When I try to renew my Skype number I am only given the 3-month renewal option. I want to renew for 12 months and I am unable to check that option.
Is it my browser or is there another issue?

When I try to renew my Skype number I am only given the 3-month renewal option. I want to renew for 12 months and I am unable to check that option.
Is it my browser or is there another issue?

Will USA VPN Work for Skype Number while in Playa ...

We just moved to Playa del Carmen and unfortuntely there is no area code for this part of the country. We do have a VPN that runs out of California. Since this the case could we use a California area code for our skype number and people will be able to reach us.
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Jasmin & Matt

Hi, Jasmin and Matt, and welcome to the Community,
Yes, you could start a Skype Number subscription using a California number, however the VPN does not come into play or matter: remember, a Skype Number is a fixed line (land line) number. You can answer calls that people place to your Skype Number regardless of your physical location at the moment.
In other words, if most of your friends and family are in California, it would make sense to have a Skype Number closest to their location so they incur little or no toll charges when they call your Skype Number.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Change the country for skype number

My problem is that I misunderstood that the country should be where my family and friends are. So can I choose the country again?

Hi, Bibi2014usa, and welcome to the Community,
Yes, however only by
cancelling the Skype Number subscription you currently have; and
starting a new Skype Number subscription.
Be sure to explain the circumstances when you please contact Skype Customer Service to request a refund as Skype Number subscriptions are not refundable.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Cost for Skype number

How much does it cost to get a Skype number? Monthly/yearly fee? Is this included in subscription fees?
Solved!
Go to Solution.

chrielisa wrote:
1. How much does it cost to get a Skype number? Monthly/yearly fee?
2. Is this included in subscription fees?
Hello and welcome to the Community.
1. A Skype Number costs $18.00 for3 months or $60.00 for 12 months. You will receive a 50% discount if you are subscribed to a Call Plan and purchase the Skype Number for 12 months or 33% discount if you choose the 3 month option. Make sure you purchase the Call Plan (Subscription) BEFORE you purchase the Skype Number. The discount will be applied at check out.
2. No it's not.
http://www.skype.com/en/features/online-number/
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Price for skype number and yearly subscription

Hi,
I would like to get a skype number and get a yearly subscription for unlimited calling to america. I understand that there is a discount for doing them together though I cant seem to find what it is and how much it will cost me monthly for such a plan.
Also am I correct that I can use the above plan with my smart phone?
Thanks for your help.

Hi and welcome to Skype Community.
You can get a discount when you purchase a Skype Number depending on which subscription duration you prefer. However, this may only happen if you have an active calling subscription during your purchase.
What you can do is to buy the calling subscription first to the country of your choice. Specific details including the price can be viewed here:
http://www.skype.com/en/rates/
Just type the country you prefer on the search box and press Enter.
After a successful purchase, you may then buy a Skype Number next. You may get a 33% discount for a 3 month subscription and up to 50% discount for a 12 month subscription.
You may learn more about Skype Number from here:
http://www.skype.com/en/offers/skype-number/
And yes, you can use Skype on your smartphone as long as the device you have is Skype-supported. Check out which mobile phones are currently supported by Skype from here:
http://www.skype.com/en/download-skype/skype-for-mobile/
Hope this helps.
Did my reply answer your question? Mark it as a solution to help others, Thanks.

Cancel order for skype number

I just placed an order for a skype number and learned I can't call using it! I want to cancel it and get a refund. There has been no activity, how do I do that?

Hi, Carleeinco,
You need to please contact Skype customer service in order to request a refund
In other words, here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Can not get area code for skype number

I am trying to purchase skype number in the Uk the city is Belfast. In the drop down menu there is no area code for Belfast. I have even tried Ireland still nothing.
Hope someone can Help!
Many Thanks

Hi, Darwal, and welcome to the Community,
Unfortunately, if the particular exchange you wish to have for a Skype Number does not appear on the list, then it is truly not available for any number of legitimate reasons. Check back periodically to see if the exchange becomes available; Skype does not announce when a fresh batch of Skype Numbers are newly added.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Re: Cost for Skype number

I established an area code and number. 863-576-.... . I did not sign for any plan. Will I be charged monthly for simply having this number and not making any immediate use of it.?
I do not want a recurring static charge. If this is so, please tell me how to cancel? thanks (removed for privacy/seurity).

capt.ed wrote:
Will I be charged monthly for simply having this number and not making any immediate use of it.?
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Several payments for Skype number pending

After buying an annual subscription for the US with PayPal I wanted to also buy a number. That failed several times for no reason. I switched to Visa and finally MasterCard. That is still pending after a day! However the payment does show in the sections for limits! How can that be and why do I not get access to my number then? Support, please look into this as I need the number up and running.
Thanks

After buying an annual subscription for the US with PayPal I wanted to also buy a number. That failed several times for no reason. I switched to Visa and finally MasterCard. That is still pending after a day! However the payment does show in the sections for limits! How can that be and why do I not get access to my number then? Support, please look into this as I need the number up and running.
Thanks

Overpayment for Skype number

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