Overpriced bill
Good Afternoon.
Firstly I am very unhappy to have been charged a very high penalty amount over the last few months for not using the 'free' evening and weekend calls or 1571 as myself and my housemates have been away from the house over the summer. Being university students I feel it is unfair to be penalised for not making use of a feature which was marketed as a free add-on while we are not at the house. I would appreciate a refund please.
Secondly I am struggling to understand our latest bill. For the last year we have been charged £11.54:
Unlimited Evening and Weekend PlanW5 Aug-4 Sep 10 £ 12.79
This is made up of:
PUnlimited Evening and Weekend Plan £ 15.78
This is the cost of your calling plan (which includes line rental) at
£15.78 a month, charged in advance from 5 Aug 2010 to 4 Sep 2010
Including UK landline and 0845 / 0870 numbers within plan*
PCredit: Unlimited Evening and Weekend - £ 2.99 W5 Aug-4 Sep 10
Plan Deal
You get your calling plan at a special rate .We show this on your bill by
giving you a credit of £2.99 a month
Discount for Evening and Weekend calls with 12 month renewing contract
Total line rental and other basic charges = £ 12.79
minus paper free discount -£1.25 = £11.54 (not including penalties of around £3.50 mentioned above)
This month, however we have been charged £15.10:
KPhone line
Unlimited Evening and Weekend PlanW1 Oct-4 Oct 10 £ 0.07
Because there was a price change we need to reflect this in the
following bill information:
PtUnlimited Evening and Weekend - £ 2.10 W1 Oct-4 Oct 10
Plan
This is a refund of the price of your calling plan (which includes line
rental) at £15.78 per month which you paid in advance up to 4 Oct 2010
PUnlimited Evening and Weekend Plan £ 2.17 W1 Oct-4 Oct 10
This is the cost of your calling plan (which includes line rental) up to 4
Oct 2010 at £16.28 a month
Unlimited Evening and Weekend PlanW5 Oct-4 Nov 10 £ 16.28
This is the cost of your calling plan (which includes line rental) at
£16.28 a month, charged in advance from 5 Oct 2010 to 4 Nov 2010
Including UK landline and 0845 / 0870 numbers within plan*
Total line rental and other basic charges = £ 16.35
What you used
KPhone usage £ 0.00
All your calls were free or included in your plan
= £ 0.00
Credits and discounts
Paper-free billing discountW6 Oct 10 - £ 1.25
Discount for paper-free billing
Total credits and discounts = - £ 1.25
TOTAL including VAT = £ 15.10
It seems that alongside the sneaky price increase, we are now being charged for the evening and weekend add-on even though we received an email saying it would continue for no cost. All we had to do was not reply to the letter.
Seeing as we signed up for the contract for £11.25 per month, I feel very unhappy that we are now paying nearly £4 more.
Thanks in advance for your help,
Hi
Welcome to the forum.
If you can email me your BT account details and forum username to the email address registered on my profile I'll check your account and see what's going on here.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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