Overview scan failed to complete on HP 8610

I am using MAC OS-X Yosemite 10.10.2. Printer works great. Scanning is sporatic. Works one minute and not the next.  Software is updated for both operting system and printer. A message appears "Overview scan failed to complete". The printer is set to scan to computer.  It was working fine this morning and now I can't get it to scan. I have unplugged  and restarted the computer and printer numerous times. What is the issue?  Using Officejet Pro 8610 All in One. There is no issue with the internet. 

Hello @CIngram! 
Thanks for posting on the HP Forums!
I should be able to provide some suggestions that may help resolve the scanning issue!  Is the printer connected Wi-Fi?  I can see you have power cycled the printer and computer but if the printer is connected Wi-Fi its signal travels through the router.  I recommend power cycling the router too.
You should also ensure scan to computer is still enabled on the Mac.  You can check this in the HP Utility.  To locate the HP Utility click on the Spotlight (Magnifying glass) in the top right corner of the Mac.  Type HP Utility and it should show up as one if the first options.  Within HP Utility should be an option "Manage scan to computer".  Select that and ensure it is enabled.
If you are still getting the issue then I suggest uninstalling the HP Software. After the software is uninstalled I recommend performing a "repair disk permissions" on your Mac. A repair disk permissions is a utility built in the Mac operating system designed to locate and resolve issues or errors. After the repair disk permission is complete restart your Mac computer and re-install the software.
To uninstall the HP Software click here: Uninstalling HP Software
To perform a repair disk permission click here: Repair Disk Permissions
To Download the HP software click here: HP Officejet 8610 Software and Driver
Once the install is complete I recommend checking for software updates on the Mac. To check for software updates click the "apple" icon at the to left and click on "app store". In the app store you can click the "updates" icon at the top of the window. Install and Hp or printer updates. After any updates you should restart the computer.
If you are still getting the issue then you can use Image Capture and initiate the scan from the Mac.  Image Capture is an application in the mac that allows you to scan.  To get Image Capture click on the Spotlight (Magnifying glass) in the top right corner of the Mac.  Type Image Capture and it should show up as one if the first options. Select it and in the window select your printer on the left side.  It may be located under shared.  Once your printer is selected you should get scan options on the right side.  I recommend using Image Capture because you get a lot more settings and options for scanning.
Thanks again for posting on the HP Forums and let me know how it goes!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

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